All-Flash Storage Arrays Custom Reviews

Showing reviews of the top ranking products in All-Flash Storage Arrays, containing the term Custom
NetApp AFF (All Flash FAS): Custom
Chief Information Officer at Mt. San Rafael Hospital

Tech support has been absolutely amazing. I think on the technical aspects as well, my staff is able to get great support from the NetApp technical support resources that we have. What I love about NetApp is they have a health care division. At times, it's such an amazing thing because if we have a healthcare-related issue, there's no one better than having prior CIOs from health care organizations that NetApp has hired, and that are part of the healthcare team, to help out with any of those initiatives and support problems. Support has been absolutely phenomenal.

View full review »
SG
Storage Engineer at Missile Defense Agency

We don't use NetApp AFF for machine learning or artificial intelligence applications.

With respect to latency, we basically don't have any. If it's there then nobody knows it and nobody can see it. I'm probably the only one that can recognize that it's there, and I barely catch it. This solution is all-flash, so the latency is almost nonexistent.

The DP protection level is great. You can have three disks failing and you would still get your data. I think it takes four to fail before you can't access data. The snapshot capability is there, which we use a lot, along with those other really wonderful tools that can be used. We depend very heavily on just the DP because it's so reliable. We have not had any data inaccessible because of any kind of drive failure, at all since we started. That was with our original FAS8040. This is a pretty robust and pretty reliable system, and we don't worry too much about the data that is on it. In fact, I don't worry about it at all because it just works.

Using this solution has helped us by making things go faster, but we have not really implemented some of the things that we want to do. For example, we're getting ready to use the VDI capability where we do virtualization of systems. We're still trying to get the infrastructure in place. We deal with different locations around the world and rather than shipping hard drives that are not installed into PCs, then re-installing them at the main site, we want to use VDI. With VDI, we turn on a dumb system that has no permanent storage. It goes in, they run the application and we can control it all from one location, there in our data center. So, that's what we're moving towards. The reason for the A300 is so that our latency is so low that we can do large-scale virtualization. We use VMware a tremendous amount.

NetApp helps us to unify data services across SAN and NAS environments, but I cannot give specifics because the details are confidential.

I have extensive experience with storage systems, and so far, NetApp AFF has not allowed me to leverage data in ways that I have not previously thought of.

Implementing NetApp has allowed us to add new applications without having to purchase additional storage. This is true, in particular, for one of our end customers who spent three years deciding on the necessity of purchasing an A300. Ultimately, the customer ran out of storage space and found that upgrading the existing FAS8040 would have cost three times more. Their current system has quadruple the space of the previous one.

With respect to moving large amounts of data, we are not allowed to move data outside of our data center. However, when we installed the new A300, the moving of data from our FAS8040 was seamless. We were able to move all of the data during the daytime and nobody knew that we were doing it. It ran in the background and nobody noticed.

We have not relocated resources that have been used for storage because I am the only full-time storage resource. I do have some people that are there to help back me up if I need some help or if I go on vacation, but I'm the only dedicated storage guy. Our systems architect, who handles the design for network, storage, and other systems, is also familiar with our storage. We also have a couple of recent hires who will be trained, but they will only be used if I need help or am not available.

Talking about the application response time, I know that it has increased since we started using this solution, but I don't think that the users have actually noticed it. They know that it is a little bit snappier, but I don't think they understand how much faster it really is. I noticed because I can look at the system manager or the unify manager to see the performance numbers. I can see where the number was higher before in places where there was a lot of disk IO. We had a mix of SATA, SAS, and flash, but now we have one hundred percent flash, so the performance graph is barely moving along the bottom. The users have not really noticed yet because they're not really putting a load on it. At least not yet. Give them a chance though. Once they figure it out, they'll use it. I would say that in another year, they'll figure it out.

NetApp AFF has reduced our data center costs, considering the increase in the amount of data space. Had we moved to the same capacity with our older FAS8040 then it would have cost us four and a half million dollars, and we would not have even had new controller heads. With the new A300, it cost under two million, so it was very cost-effective. That, in itself, saved us money. Plus, the fact that it is all solid-state with no spinning disks means that the amount of electricity is going to be less. There may also be savings in terms of cooling in the data center.

As far as worrying about the amount of space, that was the whole reason for buying the A300. Our FAS8040 was a very good unit that did not have a single failure in three years, but when it ran out of space it was time to upgrade.

View full review »
Systems Engineer at Nordstrom, Inc.

Technical support for this solution is good, and I've never had a problem. They are straight to the point and give you a lot of detail on what to expect or what you might run into. Whether you call or get support online, it is pretty good.

View full review »
DM
IT Director at a legal firm

This product was brought in when I started with the company, so that's hard for me to answer how it has improved my organization. I would say that it's improved the performance of our virtual machines because we weren't using Flash before this. We were only using Flash Cache. Stepping from Flash Cache with SAS drives up to an all-flash system really had a notable difference.

Thin provisioning enables us to add new applications without having to purchase additional storage. Virtually anything that we need to get started with is going to be smaller at the beginning than what the sales guys that sell our services tell us. We're about to bring in five terabytes of data. Due to the nature of our business operations that could happen over a series of months or even a year. We get that data from our clients. Thin provisioning allows us to use only the storage we need when we need it.

The solution allows the movement of large amounts of data from one data center to another, without interrupting the business. We're only doing that right now for disaster recovery purposes. With that said, it would be much more difficult to move our data at a file-level than at the block level with SnapMirror. We needed a dedicated connection to the DR location regardless, but it's probably saved our IT operations some bandwidth there.

I'm inclined to say the solution reduced our data center costs, but I don't have good modeling on that. The solution was brought in right when I started, so in regards to any cost modeling, I wasn't part of that conversation.

The solution freed us from worrying about storage as a limiting factor. In our line of business, we deal with some highly duplicative data. It has to do with what our customers send us to store and process through on their behalf. Redundant storage due to business workflows doesn't penalize us on the storage side when we get to block-level deduplication and compression. It can make a really big difference there. In some cases, some of the data we host for clients gets the same type of compression you would see in a VDI type environment. It's been really advantageous to us there.

View full review »
MS
Infrastructure Team Lead at a pharma/biotech company with 51-200 employees

I am happy with their technical support. It's not bad. We haven't had to use it very much, but I think they're proficient.

View full review »
CJ
Sr Storage Engineer at a financial services firm with 1,001-5,000 employees

The technical support has been all right, but it takes a while to get a hold of the right person because you've got to go through the level one, level two support. But, after a while, you get the support that you need.

We do have experts within the company, so we only go to NetApp's support when we have a very serious issue that we need to work on.

Overall, it has been all right.

View full review »
PY
Storage Administrator at a energy/utilities company with 1,001-5,000 employees

We have been happy with the performance and it has not given us any issues.

I like the simplicity of data protection and data management. We use snapshots for our FAS recovery, and we use SnapVault for our backups.

NetApp definitely simplifies our IT operations by unifying services. We only use this solution on-premises, but with NAS, we don't need Microsoft Windows to create a share. It's all on our NetApp platform. I like it because we do not have to switch.

I wouldn't say that we have reallocated resources that were previously dedicated to storage operations, although it does give us time to do other things.

We have used NetApp to move large amounts of data between data centers. It has made it easier for us, and RPOs are shorter because of it.

With respect to the response time for applications, I can definitely say that it has improved, although we have not done any benchmarking. I perceive the improvement through monitoring the applications.

This solution is pretty expensive, so I'm not sure whether it has reduced our data center costs.

NetApp has helped eliminate storage as a limiting factor in our business. My customers are happier because they have no issues with performance or accessing their data.

View full review »
Storage Analyst at a financial services firm with 10,001+ employees

Our primary use case for NetApp AFF is performance-based applications. Whenever our customers complain about performance, we move their data to an all-flash system to improve it.  

We have our own data center and don't share our network with others.

View full review »
PH
Technical Lead at USAF

Their technical support is very good. We use them quite a bit and we have had good experiences with them.

View full review »
KS
Systems Engineer at a tech services company with 51-200 employees

I would rate the stability of NetApp AFF as moderate at this point. There were some unfortunate growing paints initially with the A800. Our problem was related to compatibility issues with the active optical transceivers, and it caused an outage within our data center. Our customer was not happy with this.

View full review »
CH
System Programmer at a energy/utilities company with 5,001-10,000 employees

The stability is good. This is a very reliable solution.

It can be set up as a cluster, HA, and when one node goes down the others hold the data, so the customer barely notices that there is a failover.

View full review »
MB
Specialist Senior at a consultancy with 10,001+ employees

The NetApp technical support is outstanding.

View full review »
SB
Director at a tech services company with 11-50 employees

The NetApp technical support is very good. They have the website and they have the forums where you can get questions answered. You can get a lot of things answered without even talking to anybody.

View full review »
ML
Storage Engineer at a computer software company with 10,001+ employees

The technical support is very good. We haven't had any issues. 

View full review »
LR
Senior Data Center Architect at a financial services firm with 1,001-5,000 employees

The technical support is one of the best.

View full review »
DC
Tech Solutions Architect at a healthcare company with 10,001+ employees

The most valuable feature is it's fast. We do not use the solution for artificial intelligence or machine learning applications, but our overall latency is low. With our SQL Servers and Oracle servers, compared to the older meta filers, like 7-mode, the 8000 custom mode, or performance on Pure flash systems, you can't compare. We are seeing submillisecond, which is pretty nice.

The solution has enabled us to move large amounts of data from one data center to another (on-premise) without interruption to the business using SnapMirror.

The solution has improved application response time. Compared to the 3250s and 8000s, it has been night and day.

View full review »
KN
Sr Data Storage at a energy/utilities company with 10,001+ employees

We never have any issues with technical support. They are very responsive to our problems because we have a NetApp account manager, so we are able to to engage the level two level three engineering much quicker.

View full review »
VK
Storage Architect and Engineer at United Airlines

The technical support for NetApp is decent. I mean, it's improving. I understand that it is hard to get people up to date with all of the new technologies but NetApp has done a pretty good job.

Using the online documentation, we are able to find answers most of the time. If not, we can find an expert who will come online and help us to get through. The combination of technical support, Professional Services, and online documentation has really helped.

Service is one of NetApp's strengths.

View full review »
Manager at Pramerica

We don't go through NetApp directly. We go through a vendor. They've been great. Obviously they're certified, they know what they're doing. They have had to escalate sometimes to NetApp themselves if they didn't know the answer. We've never had a problem that we couldn't resolve.

View full review »
MM
Senior Network Technical Developer and Support Expert at a healthcare company with 10,001+ employees

My experience with technical support is, as of late, the amount of expertise and what we're getting out of support has kind of dwindled a little bit. You could tell, the engineers that we talked to aren't as prepared or don't have the knowledge that they used to. We have a lot of difficulty with support.

The fact that NetApp's trying to automate the support with Elio is pretty bad, to be honest with you. In my experience, it just makes getting a hold of NetApp support that much more difficult, going through the Elio questions, and they never help so we end up just wasting minutes just clicking next and next, and let's just open a support case already, type thing. So it's been going downhill.

View full review »
JC
Storage Architect at a energy/utilities company with 10,001+ employees

Tech support is a place where there is room to improve the product experience. Tech support is one thing that I am not 100% happy with and I do not strongly agree with many people who feel it is pretty good. NetApp has a wonderful product, but the support is subpar compared to the other vendors like EMC. So there is clearly room to improve.

The response time when they are busy is not very good. Even the priority-one calls are supposed to have like a two-hour response time or a 30-minute response time. I do not get any calls in that timeframe until I push them through different channels — through the back end.

Also, the primary support call center is in India. I don't get to the real technicians from the support team from North Carolina or places like that until much later. I understand they are trying to filter out calls that do not need upper-level support, but I know what I'm doing. I already know exactly what the problem is and then I still have to go through what should be unnecessary screening. It seems like a lengthy process. In the meantime, I might have only one strand of high availability running, which is not a good situation and I feel very uncomfortable that I could lose service.

View full review »
SM
Storage Administrator at a computer software company with 5,001-10,000 employees

The technical support for this solution has always been number one. There is no doubt that they are getting more responsive and more technical.

View full review »
RC
Data Protection Engineering at a manufacturing company with 10,001+ employees

We have onsite staff that is a purchased service from NetApp, so we do not directly deal with technical support.

View full review »
MD
Solution Architect at Advanced UniByte GmbH

The primary use case is for customers who need absolute low latency and have low latency in their workloads. They need maximum performance in their virtualization and file storage environments.

View full review »
Senior Storage Engineer at Hyundai autoever

Every time you contact the vendor for the technical issues that you have been dealing with, the level of support you get or the time it takes for you to get your issue resolved really matters and depends on the issue itself (how complicated it is). Sometimes, the support may send some requests to the technical team to gather logs and send them back to support. How many of these logs you have to collect or if you have to engage another vendor's support come into effect when you are trying to find out how fast an issue can be resolved. In general, when you open a case with NetApp support, usually if it's a P1 or P2 case, usually they are very fast when it gets to the point that we need to escalate to the next level of support. So far, we have had a good experience with NetApp. For most cases, they were able to help us resolve the issue as fast as possible.

View full review »
PB
Storage Team Lead at a manufacturing company with 10,001+ employees

We have a premium support globally. NetApp has been promising on every front.

View full review »
SM
Systems Engineer at Cleveland Clinic

The tech support has been awesome. We have meetings with our local guys once a month, whether we need it or not, and they answer our questions. I have been able to hot call them on demand on the weekends when we were doing upgrades and side things on our NetApp, then had some issues. I was able to call, and they stop and help out, which has been fantastic. They are probably our best vendor. 

View full review »
BC
Storage Manager at State of Nebraska

Different customers will have different needs, e.g., when you're looking at somebody who just has simple file service needs, then it's very easy. That can be met with many different products. But, we also like that you can build SVMs with different network profiles, vLANs, security protocols, etc.

We like the ability to create different SVMs on AFF products because they can create different vLANs and network access points for different customers. We can actually drop virtual appliances onto any customer's network. If they have different firewall and network profiles than each other, we can keep all of the data completely separated.

We can also meet the different needs for different Snapshot and backup policies. A Department of Labor or Department of Health and Human Services will have very different needs from just standard user profile folders.

View full review »
System Administrator at Bell Canada

Currently, we are leveraging AFF for our VMware environment solution. So, we use it as a storage for our customers and are leveraging it to provide a faster storage solution for VMware customers.

We are using it for block level based only storage, as of today.

View full review »
Systems Management Engineer at Linklaters

The technical support has always been really helpful. 

In recent times, the first line of support has moved and is now concentrated in Bulgaria. If they are new to working with your customers, we have seen some slight challenges in terms of speed when transferring higher priority cases to higher levels of NetApp's support structure. Hopefully, this will be resolved soon.

Once I reach the second or third line of support engineering, the support has always been good.

View full review »
IT Manager at Universo Online

We haven't had any problems with the equipment. In two years, we have needed support twice.

View full review »
MO
Consulting Manager at a tech services company with 1,001-5,000 employees

They provide different types of support. When an accident happens that impacts your business, they respond very fast and give very good help. Sometimes, when you have problems with their software, it can take a long time — that should be improved. Overall, their top functions, operating systems, the storage controller, they are very strongly enforced.

View full review »
Consultor and Co-founder at OS4IT

Their technical support is very good, and the documentation is also complete and useful for us.

View full review »
Head of Infrastructure, Network & Security Management at Vos Logistics N.V.

Technical support is good. 

We have an external company to maintain our NetApp.

View full review »
System Administrator at a government with 201-500 employees

I am satisfied with their technical support.

View full review »
JG
Vice President Data Protection Strategy at a computer software company with 1,001-5,000 employees

We like the fact that we also use it and therefore can tell our clients about it from an actual user perspective, not just a sales perspective. 

No one has a price-to-earnings ratio that NetApp has, everyone's is inflated. NetApp's is below market, NetApp pays a two and a half percent dividend, NetApp stock has doubled in the past 12 months. NetApp's largest customer is probably the federal government, which uses more than 50% of NetApp, from my understanding, if you subtract cloud, although I'm not privy to understand how much cloud the federal government uses that is actually NetApp under the covers.

The fact of the matter is, if you need the top-selling, performing, file serving appliance to deliver your files to your end-users, NetApp pretty much invented the technology. While no one really can take credit for serving files, NetApp has been doing it for more than 25 years. They do it better than anyone. They have utilities around that. They can do three things that their competition can do with multiple different solutions. I'm sure there are some obscure things that they do in vertical markets that their competition does better, however, I'm not going to comment on radiology or genetics or things of that. They do a lot of things, yet, not like a Swiss army knife. They do a lot of things and are the best of breed of products put together.

Other manufacturers claim simplicity. In fact, frankly, they do have an advantage in that regard, however, they don't have the functionality. If you were to compare one of those products to NetApp, head to head from a feature perspective, NetApp would wind up in the top 10.

View full review »
BS
IT Manager at a wholesaler/distributor with 201-500 employees

Their tech support is okay.  When I have issues like what I had, I usually just reach right out to my sales rep and they direct me in the right direction.

View full review »
LN
Solutions Consultant at a financial services firm with 5,001-10,000 employees

I think NetApps improved our organization in customer experience and system management. It gives the customer options when they move their system to the cloud. I think the cloud solution from NetApp is very good for customers when they have a plan to use cloud services.

View full review »
Dell EMC XtremIO: Custom
MS
Manager of Customer Services with 1,001-5,000 employees

The technical support was good, especially for upgrading, which we did four times. It was straightforward and easy.

View full review »
GD
IT Manager at a tech services company

Technical support depends on the contract and the partner that you are working with. There are some partners that don't have enough knowledge about support.

View full review »
SP
G. Manager- Technical Services with 51-200 employees

We are a solution provider and we use Dell EMC products for our customers. The XtremIO is one of the all-flash storage arrays that we use.

View full review »
SolidFire: Custom
IT Infrastructure Consultant at a manufacturing company with 1,001-5,000 employees

The technical support for this solution can be good and bad. If you have a really big issue then it's bad because it takes quite a long time for the issue to be solved.

There are different levels of service. You can have a technician who is able to do the troubleshooting and is allowed to set up the commands.

If you just have questions with no due date, or you just have to fix a small package, the support is good. You always get the answers you need. However, in critical situations, we have had problems. For example, in the last three years, we spend three or four hours on the phone with support where nobody could escalate our tickets. 

View full review »
RT
Technical Consultant at a tech services company with 51-200 employees

I work as a technical consultant and our company are resellers. We sell hyper-converged solutions to our customers. We use mainly NetApp HCI and SolidFire. We use a variety of versions depending on the customer's requirements. Our main use of the product is for ESX environments and Hyper-V environments. 

View full review »
JR
CTO at a tech services company with 1-10 employees

We are a solution provider and SolidFire is one of the products that we implement for our customers. It is used for virtualization.

View full review »
AS
Presales Engineer at Tech Data Corporation

I have a SolidFire grid set up and I find that it is a stable solution. I did have to replace a disk on one occasion, which is something that the technical support contacted me about. While I have not used SolidFire in production, I have not heard complaints about stability from any of our customers.

View full review »
CS
Founder, President and CEO with 201-500 employees

The technical support of the solution is quite good. They are responsive and knowledgeable.

View full review »
Manager IT at a tech services company with 201-500 employees

Because I'm also a PC guy for my company and in Pakistan there is not a third-person specific guy for a client or specific job, we are also doing the very tough job as the IT specialists. So I have to look after the solution, the technical stuff, and also the deployment. I am personally working in all three departments. I have to, because it's my job as the head of IT in my company. We are a resellers, so we are actually giving solutions to our customers. Regarding SolidFire, it's a very good storage solution when you are looking for a software defined data center.

SolidFire provides seamless performance across your storage system when you need to scale up. Other solutions(software defined data center) do not provide that much of scalability.

If customer doesn't want to learn a lot of software stuff and only wants to learn one piece of software, and does not want to learn the storage system; that's where SolidFire comes in, because its software defined and it is really good for software defined data centers(SDC) and virtualization.

What I mean is, if a customer doesn't need a centralized storage system but does need a data center solution which is capable of being an agile software defined storage system, then they should choose SolidFire; but if they need a big centralized storage SAN, they shouldn't choose SolidFire.

View full review »
Presales Engineer at a tech services company with 10,001+ employees

The only time I had an issue was with a motherboard. In fact, with the SolidFire technology, NetApp was able to acquire Active IQ. Active IQ is the software layer that is pushing all information on the health of the SolidFire platform. 

Therefore, the support is really quite proactive, in fact. Each time there was something to do, a component to change, or an upgrade to do on the platform, it was followed by emails from the NetApp support, who would remind me of necessary changes. Even with Active IQ, we've had advice on what we could do on the system to get better performance or better organization about the data that resides on the SolidFire platform. 

It's got really great proactive support, and we're quite satisfied with them.

View full review »
Pure Storage FlashArray: Custom
MS
VMware and Windows Server Team Lead with 1,001-5,000 employees

The technical support is 100% and they respond really quickly. Their Evergreen support plan is astonishing. They are a leader in this regard.

View full review »
FS
Datacenter & Cloud Architect - South America Zone at a manufacturing company with 10,001+ employees

The vendor was helpful during our implementation.

View full review »
PA
Owner at a tech services company with 11-50 employees

I have interacted with them. They respond very fast to our queries.

View full review »
PW
IT Manager at a consultancy with 51-200 employees

It's very fast and very easy to use. It performs well and is both flexible and compatible. We like it because it's easy to use. We transferred our old architecture from hyper storage to all-flash storage. It made our business faster and more connected to our customers.

The dashboard is very friendly. We can see information about IPs and the bandwidth and every host who connects to it — it's very useful.

We really like the easy-to-use GUI.

View full review »
TS
IT System Engineer at a tech services company with 501-1,000 employees

Technical support has been very helpful throughout the process. They can assist during the setup process. They make everything very easy.

View full review »
Systems Engineer at a tech services company with 1-10 employees

Technical support has been amazing. I have yet to meet or talk to anyone who is not super knowledgeable. The only time I entertained any doubts, whatsoever, is when V-Vaults first came out. Certain people were not very familiar with it, but this was short lived. As we were extremely early adopters of V-Vault, training was provided fairly quickly. While the general tech support was not up to snuff, within a month or two they were all trained. Since then, there have been no issues to report. 

View full review »
Implementation and Support Engineer at PRACSO S.R.L.

Their technical support is excellent. Once we raise a ticket, they respond very quickly. Even better, their support is proactive. In most cases, they are the ones contacting us, not the other way around.

View full review »
Professional Test Engineer at a computer software company with 10,001+ employees

We use Pure Storage FlashArray in a couple of backup products. Our DDP offerings, data platform offerings, is where we use Veritas with Pure Storage FlashArray. Then, we use the Pure Azure Service model with the secure multi-tenancy features. Pure Storage FlashArray can be managed centrally.

In individual file cases where most customers were looking for performance-based, minimum latency applications, we have deployed Pure Storage FlashArray.

View full review »
LR
Fresh Operations Manager at Jerónimo Martins

The solution is scalable.

We have five customers using this solution.

View full review »
AM
Manager, Enterprise Infrastructure at a tech services company with 1,001-5,000 employees

From the feedback I've gotten, for the most part, the technical support has been quite good. They know their product quite well and they've been quite responsive. We are satisfied with the support.

View full review »
PH
Solutions Architect at a wholesaler/distributor with 1,001-5,000 employees

I'm a pre-sales architect. I architect, and I sell them as a partner with Pure Storage on the VAR side. Our customers use it for storage, mainly block-based storage and virtualization storage. Some solutions have both block and file storage, and some solutions only have file storage from Pure. 

View full review »
Chief Consultant and Architect at Tahir Professional Services

The technical support is very good.

View full review »
HPE Nimble Storage: Custom
Lead Infrastructure Architect at ThinkON

Customer Service:

Customer service has been top notch with Nimble and would be 10/10. They even worked with use to replace a faulty array.

Technical Support:

Technical Support is one of the best and is 10/10. The autosupport system they have in place that creates tickets for you automatically is great. You can even specify on the InfoSight webpage which ones you want to Auto-Close, etc.

View full review »
Lead Infrastructure Architect at ThinkON

Customer Service:

Customer service is great and they go above and beyond to help.

Technical Support:

Technical support is second to none out there combined with Infosight. Also having technicians assigned directly to you when needed is great!

View full review »
SV
Technical Specialist at a tech vendor with 11-50 employees

I have never been in contact with technical support because we have sanctions that prohibit it. When I need assistance then I seek help in the community.

View full review »
BA
Network & System Support Engineer at a recruiting/HR firm with 5,001-10,000 employees

The technical support is really good. They give us adapted support and it's very helpful. We're satisfied with the level of support we get.

View full review »
LL
Product Manager at a comms service provider with 11-50 employees

We are resellers. We provide products to our customers.

Unfortunately, we were not able to sell this product because it is too expensive. We use it in our own cloud. We created a VMware VCPP cloud to provide VMware services to our enterprise customers.

View full review »
NV
Owner at a tech services company with 1-10 employees

We have not contacted the technical support yet.

View full review »
RL
Senior IT Officer at a financial services firm with 201-500 employees

The support response time is good.

View full review »
TN
Information Technology Operations Manager at Weber Metals

The technical support people are great although, of course, it depends on who you speak with. Overall, however, they are great.

View full review »
MR
Technical Manager at a tech services company with 11-50 employees

When I'm competing against someone, I would like Nimble to be an active-active controller. As it is now, Nimble is an active-passive controller. If the customer is looking for an active-active controller, then we can't use Nimble and have to go with Primera. Nimble gives us a lot of good things, but without the active-active controller, it's pointless.

View full review »
LB
Systems Engineer at a tech services company with 51-200 employees

We use HPE Nimble for deduplication and to compress data.

We have a large number of customers that rely on high availability from this product.

View full review »
HPE Technical Support Manager at Servicios GZ, C.A.

We currently work with banks and insurance companies, who are our primary customers with regard to HPE Nimble Storage.

View full review »
Team Leader at PT.Helios Informatika Nusantara

Competitors, such as Dell EMC, make use of NVMe storage. They also use the STM storage module. Primera only has a maximum of eight. In contrast, HPE Nimble Storage does not use NVMe and this makes it challenging for us to convince the customer, who is sometimes aware of this technology, to go with it.

HPE does not have sufficient storage. Overall, the customers in need of the solution have sufficient network data storage. There is also SAN storage in one solution, in a single product. I have made three requests that the storage be capable of being samples in a single bundle. We have the protocol as an example when it comes to the product. Yet, if the customer needs to configure NAS storage, this necessitates the purchase of separate software. As the competitors have already launched the solution with NVMe or STM storage, we have also done so with Primera. The same holds true in respect of Dell EMC. In Indonesia we encounter customers who are knowledgeable about the storage and infrastructure and enquire about the solution as it concerns HPE storage. 

View full review »
ICT Architect / Team Leader at a tech services company with 51-200 employees

While the technical support isn't good every single time, for the most part, we are happy with it. 

They could improve their services a bit. If you have some easy problems, for example, if a hard drive fails or something like that, that's not a problem for them to deal with. However, if you have strange problems related to performance issues or something like that, sometimes it's difficult to find the right person. In most cases, we are happy with the support.

View full review »
LV
ICT Director KA Infra at a transportation company with 1,001-5,000 employees

Technical support is good. I would rate the support a nine out of ten.

View full review »
VP - Engineering Operations at WPG Consulting

We have dealt with technical support, and we haven't had any issues with them. We are satisfied with the level of support on offer.

View full review »
Enterprise Administrator at a outsourcing company with 51-200 employees

The support is very good at being proactive in helping us resolve issues. They have been better than most other competitors in this area.

View full review »
Kaminario K2 [EOL]: Custom
AT
Network Engineer at a comms service provider with 10,001+ employees

It has the best technical support because technical support is very important for this country because their reference is very, very hard to access for this solution. Technical support is very good.

View full review »
HPE 3PAR StoreServ: Custom
System Administrator at ON Semiconductor Phils. Inc.

Technical support assisted us with a smooth and fast installation.

View full review »
TK
Sr, Storage Engineer at a manufacturing company with 10,001+ employees

The technical support on offer is very nice. They are knowledgeable and responsive. We're very satisfied with their level of service so far.

View full review »
Responsible for information processing at a manufacturing company with 1,001-5,000 employees

Their support is very good. They are available in the case of a malfunction.

View full review »
Responsible for information processing at a manufacturing company with 1,001-5,000 employees

The technical support has been very helpful. They are responsive and knowledgeable and we've enjoyed working with them. They tend to know if there are any issues before we can even catch anything.

View full review »
FM
Presales Engineer at a tech services company with 51-200 employees

Technical support is perfect.

We did a comparison in the market, and HPE was the best service providers for regular configuration and for the remote configuration.

View full review »
Deputy Manager at CESC Ventures

Its stability is the most valuable. It has soft alerts. When an alert is raised, we get a call from HP saying that there is this type of alert, and they need to do a remote session to check things. Similarly, for firmware updates, they get in touch to say that a firmware upgrade is required on your storage. They schedule a time and take control remotely to upgrade the firmware. In all such cases, there is no downtime. Everything is done when a full-fledged operation is going on.

Its user interface is also quite good. We are quite accustomed to this user interface. We can easily take a look at the current usage or the amount of storage. It is quite easily understandable, and I can present those things to my seniors or other people who are not that tech-savvy, and they can easily understand what we are trying to tell them. We can easily show them that we are using around 87% of the storage, so we need to plan for another tree and things like that.

View full review »
MS
Manager of Customer Services with 1,001-5,000 employees

The technical support is very good.

View full review »
IO
IT Infrastructure & Data Center Operation Engineer at Ministry of Communications and Information Technology (MCIT), Egypt

Their live technical support is available 24 hours a day. When I open a ticket with them, the support calls me within 30 minutes and schedules a meeting to show the issue.

View full review »
GA
Senior technical and storage expert at a tech services company with 51-200 employees

Their technical support is really good. HP is the best in terms of technical support.

View full review »
ES
Service & Infrastructure Manager at a tech services company with 201-500 employees

It is easily scalable. It is easy to scale, but if you plan to increase it substantially, it can be a bit difficult.

I'm a service provider. We provide support for Unix servers for many companies and customers. Some companies have more than 1,000 3PAR users.

View full review »
CP
SAN Consultant at a tech services company with 201-500 employees

HP has several integration elements that work with other vendor storage products. I'd like to see a greater expansion on that so that a customer can do a more seamless migration from other vendor products. The migration of data to their platform could be better.

Primarily they don't have a lot. They have several EMC elements that they can migrate data from, however, there are many more controllers out there and it'd be good to see a more seamless integration so that that could occur.

I'd like to see 3PAR have some integration with Cloud services.

View full review »
LB
Systems Engineer at a tech services company with 51-200 employees

I have been in contact with technical support and I would rate them an eight or nine out of ten. They are very good.

View full review »
JM
CCO at a construction company with 11-50 employees

The technical support is very good.

View full review »
TM
Systems Engineer at a educational organization with 11-50 employees

We use the solution for multiple business applications, with SharePoint, our internal management system and Exchange 2016. We are customers of HPE 3PAR and I'm a system engineer.

View full review »
MV
Storage Manager at a financial services firm with 10,001+ employees

We have proactive datacenter care; I call it a storage advocate, and we can send every question to them and we get quick answers. They also help to find out if new releases are available and other services. For now, they have more insights on that. They have better sources sometimes, and I have better sources than them sometimes, but they do a great job and they also assisted us concerning the compression issue we had at the beginning.

View full review »
TS
Senior Systems Engineer at a university with 501-1,000 employees

The technical support has been fantastic.

View full review »
Infrastructure and Networks at a financial services firm with 10,001+ employees

We have contacted technical support and it's pretty good.

View full review »
VK
Data Feeding at a computer software company with 1-10 employees

We are satisfied with the HP Enterprise technical support.

View full review »
CC
Solution Architech at a consultancy with 51-200 employees

I think it's excellent. I actually think they are very good.

View full review »
HP
General Manager at a media company with 11-50 employees

We use it on a project basis and based on the customer's requirements. We use the HPE systems in data centers with servers and virtual environments. This is the most common use case.

View full review »
AA
Technical Presales Consultant at a tech services company with 201-500 employees

HPE 3PAR StoreServ is scalable.

We have approximately 15 customers using this solution.

View full review »
MD
Technical Account Manager at a tech services company with 201-500 employees

The solution is scalable and we have approximately 10 customers using this solution.

View full review »
AT
Director of Technology Services at a educational organization with 201-500 employees

Our experience with technical support was good.

View full review »
SR
Sr. Manager - IT Systems at a transportation company with 501-1,000 employees

The support on offer is very good. We don't have any issues with them. They are helpful and responsive and we are satisfied with the support we get when we need it. 

View full review »
Hitachi Virtual Storage Platform F Series: Custom
Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing

We are a solution provider and I work with a lot of different SAN products, depending on the needs of the customers. we have implemented this solution, as well as the G series, for some of our clients.

I have a project right now that involves revising and fine-tuning a storage network. This network contains two Hitatch VSP G Series units. There is not a major difference between the F Series and the G Series. Both of them are enterprise-scale and efficient for many data centers. It is used as primary storage in industries such as banking, automotive, health care, and insurance. Large companies, or companies that have an IBM mainframe.

If the solution requires a very high IO/s (Input/Output per second) with sub-millisecond response time then they should select the F Series because it has better performance.

View full review »
Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing

It depends on the circumstances. We choose different storage products based on the business needs and in my opinion, there is no solution that can meet all customer needs.

We use low-cost SAN storage for some needs, such as Archie Data, and in some other cases, like the core business software, high availability levels are very important so higher-level SAN storage is used.

View full review »
OS
Technical Consultant at a wholesaler/distributor with 5,001-10,000 employees

I don't like Hitachi's technical support. They are there but it is not perfect and they are not very much help.

View full review »
AB
Team Manager at a tech services company with 1,001-5,000 employees

The technical support is good. Obviously, it can be better, but it is good.

View full review »
Product Manager at Storageone

I am not an end user. I present the solution to customers. I study a customer's infrastructure and suggest a product based on the customer's needs, such as latency or IOPS performance. I usually work with VSP F700 and F900 models.

View full review »
IBM FlashSystem: Custom
EO
Systems Administrator at a tech services company with 11-50 employees

We use the on-prem deployment model. Our primary use case for this solution is for backup for the solutions. We sell this solution to customers. 

View full review »
CEO at a government with 1-10 employees

They have good technical support. IBM has offices in Ukraine that have knowledgable engineers. They speak Ukrainian. 

View full review »
VP - Head Enterprise IT Infrastructure at MIB

The technical support is pretty good, especially the local team in Pakistan. Normally, the response time is very good.

View full review »
Infrastructure Architect Supervisor; Solution Delivery Supervisor at a financial services firm with 1,001-5,000 employees

They can include Amazon file system S3 protocol in the upcoming releases. It is a cloud file system. IBM FlashSystem doesn't have this feature in the box for high-end or mid-range. We have got requests for this from customers because we need to use S3 for EDI application storage. 

At the beginning of every year, IBM releases firmware. When I find any bugs in the firmware during the year, I am unable to find any information from IBM regarding the bug. I need to open a ticket, and the IBM engineering team makes a patch only for me. This patch is not public. By creating a customized patch for a client, they don't really solve the issue for everyone. If multiple users have the same bug, IBM should upload the patch on the official website so that we can download it.

IBM FlashSystem has a monitoring tool in the box, but it is not advanced. I need a more advanced tool for more advanced equations and monitoring. All top three storage vendors, that is, EMC, IBM, and Pure Storage, don't have a powerful monitoring tool. To monitor our box to show the statistics for I/Os and latency, I need to pay for extra software. The built-in monitoring storage is not mature enough to handle all requests and generate all reports that I need.

They can include the functionality to stretch a cluster natively without using any additional boxes. In addition, there are some features that EMC has integrated with the box. These features are not available in IBM FlashSystem.

View full review »
KV
Director Technical at a tech services company with 11-50 employees

There is always room for improvement, but IBM is less interested in on-premise storage or on-premises solutions going forward. 

They're highly focused on the cloud. I don't see IBM being a very major player, the way that they used to be because they are moving away from this and are trying to move all their customers to the cloud.

Nothing really comes to mind for needing improvement. Some years ago, there would have been an answer to what could be better about this product, but nowadays, virtually all of the companies are meeting all of the features.

More and more, we would like to see how it's easier for the solutions to be bought by the customer more on a pay-per-use basis. That is certainly an improvement.

The customer's expectations are what they get on the cloud, they're expecting even in the on-premises deployments, going forward. 

They want to pay-per-use and not own and get stuck with what they're buying. 

They want flexibility.

IBM does that in a few products, but then more and more you see the business model changing towards that. We'd like to see that in all IBM products.

View full review »
PV
Senior System Administrator at a tech services company with 1,001-5,000 employees

Technical support from IBM is very good.

View full review »
Storage Manager at a financial services firm with 10,001+ employees

I have been in touch with IBM support, and I did it a lot. Normally, they respond within an acceptable time with a sufficiently detailed answer. Around 90% of the time, you will get the answer straight back. In some rare cases, you need to ask them more. You send them a mail asking to clarify something or get more details about how to do a specific task, but normally, they provide a satisfactory answer.

View full review »
BB
Deputy Chief Technology Officer at a comms service provider with 51-200 employees

We've dealt with technical support in the past and we were satisfied with their level of service. However, we no longer pay for support. We have enough knowledgeable people in house to handle everything.

View full review »
IE
Senior Systems Engineer at a tech services company with 1,001-5,000 employees

We use it for data reduction technology. We are using this solution on-premises, and we are also providing services to customers.

View full review »
BT Area Champion/Trainer at a financial services firm with 5,001-10,000 employees

The solution is quite scalable. A company can expand it if they need to.

We are a financial institution with two million customers. This is the storage we use behind all of our solutions.

While we don't plan to expand usage in the near future, we have recently acquired new storage solutions for an upcoming upgrade.

View full review »
Network and System Administrator at TWD Technologies Ltd.

Personally, I haven't directly dealt with technical support. That said, apparently, it looks like it is quite good. The support is proactive. My system is already connected to IBM tech centers. They can highlight predictive failures, for example. My assumption is that they are quite good, although I can't yet peak from personal experience.

View full review »
RC
Hybrid IT Enterprise Executive at a tech services company with 11-50 employees

Technical support is complicated.

The technical support can be improved. it should be more automated.

View full review »
AA
Technical Presales Consultant at a tech services company with 201-500 employees

The technical support is very good.

View full review »
Oracle FS1 Flash Storage System: Custom
RG
Technical Head with 51-200 employees

There are always bottlenecks for many other storages. I don't know about this Oracle, for specifically Oracle but operation is a major concern for the customers. The operation has to be very customizable. It can't be that you have to buy a chunk of this, you have to buy a chunk of that. The incremental things. It has to be flexible according to the customer's requirements. It has to be aligned with the customer business and the business environment.

View full review »
NetApp EF-Series All Flash Arrays: Custom
PR
Senior Systems Engineer at Indra

I normally work with customers. I'm a senior consultant so I'm responsible for giving information to customers and I make assessments for them about what technology is the best for them to use.

View full review »
CS
Associate Executive - Technical Engineer at a tech services company with 51-200 employees

We are a tech services company and this is one of the solutions that we provide for our clients. We also use this ourselves.

Personally, we use this as a unified SAN solution. Our clients use it for CCTV and media applications. For example, one of our clients uses this to handle video data for game development. Depending on the customer and their requirements, we will configure an all-flash storage solution for them.

View full review »
IT Systems Engineer at Adaptive Solutions

I have been in touch with technical support and I would rate them an eight out of ten.

View full review »
IT
Director at a computer software company with 1,001-5,000 employees

Technical support is good. If we have some issues, especially from NetApp, they give us an early warning system. When there is a potential error, it will come up and let us know immediately that it will occur. This prevents it from crashing.

View full review »
AO
Manager, Cloud workload Migration & Onboarding Lead at Globe Telecom

There could be an improvement when it comes to SLA support, it could be faster. In case of emergencies, when you need urgent feedback from the support, it is delayed because you need to make multiple calls. 

View full review »
System Administrator at a government with 201-500 employees

Their technical support is good. I am satisfied with their support.

View full review »
Technical Advisor at Synnex Metrodata Indonesia

I usually run a POC for our customers.

View full review »
Dell EMC Unity XT: Custom
Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing

I'm a data center solution architect at Merdasco and based on our customers' needs, we build solutions for them. This product is very flexible, powerful, and suitable for many environments.

Dell EMC Unity OE provides block LUN, VMware Virtual Volumes (VVols), and NAS file system storage access. Multiple, different storage resources can reside in the same storage pool, and multiple storage pools can be configured within the same DPE/DAE array.

View full review »
Responsable de Production at Office National des Forets

We needed to contact technical support in regards to an IAS error in automatic services. We didn't have any issues reaching them or getting the help we needed. So far, we've been satisfied with their level of service. They seem knowledgable and responsive.

View full review »
ST
Cloud Engineer at a tech services company with 51-200 employees

Not the most responsive support, we have a Service Account Manager and reporting in place now and keep the pressure to get answers. Very bad post bug/incident follow up.

View full review »
Huawei OceanStor: Custom
LA
IT Manager at a computer software company with 5,001-10,000 employees

The upgrading process needs improvement. Deploy it and notify the customers when new versions and stuff comes out. I don't think they're doing that well.

In the next release, they should have encryption. Compliance is a very big thing in security. If we got encryption in the boxes, clients would be satisfied. We'd also like to see deduplication, compression, and NVMe capabilities. 

View full review »
Senior Consultant at a tech services company with 11-50 employees

Customers using in production environment

View full review »
EK
Project Manager at a tech services company with 11-50 employees

The technical support has been a let down for us. It's something the company has to work on. We haven't been satisfied with their level of service.

View full review »
HA
Manager Infrastructure and Security (SCADA) at a government with 1,001-5,000 employees

I'm the Manager of Infrastructure and Security at our company and we are a customer of Huawei. 

View full review »
JS
IT Solution Architect at Huatech a.s.

We are integrators so we're selling this solution to our customers. Many are from the transportation sector, public broadcasting sector, or they are service providers. They use it for internal IT systems. Our clients cover the full range from small to enterprise size companies. We are a gold partner with Huawei and I'm an IT solution architect. 

View full review »
MY
Technical Lead at Computer Marketing Company Pvt Ltd

Customer support is very good but if you want support and you don't have SNS switches as well, the complete solution is not there. Sometimes Huawei support doesn't extend to that. For other products they generally ask you to contact other principals. I don't think Huawei isselling their SNS switches anymore.

View full review »
DK
Technology Solutions Architect at a computer software company with 201-500 employees

The most valuable feature is the flexibility in the rail, as it is hybrid storage. It can be used for many different use cases, depending on what our customer requests.

View full review »
GB
Chief Executive Officer at a consultancy with 201-500 employees

We have not contacted technical support because it runs very well. We have not had any issues.

View full review »
Huawei OceanStor Dorado: Custom
JS
Senior Storage Consultant at a tech services company with 51-200 employees

The logistics can be improved because sometimes we have to wait a long time for the product to be delivered, despite there being stores available in Europe. Some of our customers are discouraged due to this long wait time.

The marketing for this product needs to be improved because it does not have enough exposure.

This solution does not support VMware VVols 2.0. However, I do not feel that this is necessary.

View full review »
MK
Solution Delivery Expert at a tech services company with 11-50 employees

We are a solution provider and the Huawei OceanStor Dorado is one of the products that we are working on for a customer. There are a lot of use cases for it, primarily in the financial and banking sectors.

View full review »
MK
Solution Delivery Expert at a tech services company with 11-50 employees

Huawei's technical support is very advanced. Customers can directly approach a Huawei technical person by logging a ticket and providing an email address. They will definitely respond in one or two hours.

The support is fast but the customer needs to understand what data they need for support.

View full review »
AY
IT Service Manager at a financial services firm with 1,001-5,000 employees

The technical support is quite good. They are helpful and responsive. We've been happy with their level of support.

View full review »
Solutions Architect (Huawei & Lenovo) at Computer Marketing Company Pvt Ltd

This solution can improve by providing easier migrations and better Metro features.

In an upcoming release, Huawei could improve by adding migration services to allow customers to migrate from other solutions, such as HPE or Dell. This would help make this solution more attractive to those wanting to switch.

View full review »
PR
Senior Consultant at a tech vendor with 1-10 employees

The local support has been very good.

View full review »
Dell EMC SC Series: Custom
OD
Pre-Sales Architect at a tech services company with 1-10 employees

I think that Dell EMC is one of the best technical support services in Ukraine.

I am satisfied with the technical support.

View full review »
EC
Chief Business Technology Consultant at a tech services company with 51-200 employees

The technical support is quite good, especially coming from the speed of the technology and support that we received in the past. So yes, it's quite recommendable.

View full review »
Director of Technology with 501-1,000 employees

I'm very satisfied with the company's technical support. It's very nice. We were using Dell's Copilot Support and it was really very good.

View full review »
Senior Consultant at a tech services company with 1,001-5,000 employees

The support is good.

View full review »
Technical Director at Allot Group

We are a system integrator and this is one of the solutions that we provide for our clients. We have deployed it for more than seven customers

It is used for several purposes including server consolidation and business applications. 

View full review »
VP
EMC Storage & Backup Implementation Specialist at a tech vendor with 1-10 employees

Support wise, it's very stable. The support is 100% good. Support is the key for Dell EMC.

View full review »
JM
IT Director - Enterprise Storage and Data Protection at a manufacturing company with 10,001+ employees

The support works very well. We deal with support from different parts of the world including Europe, Asia, and America. There are local support centers in each region. It's easy to engage the support and usually they are very proactive. I have very good feedback for support. We have had some challenges sometimes in a very few amount of cases where the parts were not delivered on time.

View full review »
Managing Director at Consult BenJ Ltd

We contact technical support all the time, so we've been in touch on multiple occasions. They are very good. They're responsive and knowledgeable. They help us when we have issues. We're very satisfied with the level of service they provide.

View full review »
DM
Senior Systems Consultant at a tech services company with 11-50 employees

We are a solution provider and the Dell EMC SC Series is one of the products that we implement for our customers. Our clients often use this product in a virtualized server environment for mid-range database use.

View full review »
Storage Architect at a healthcare company with 10,001+ employees

The technical support is very good.

View full review »
TN
Information Technology Operations Manager at Weber Metals

The technical support is great. We have 24/7 support with a four-hour response. They are responsive and they stay to help until the problem is resolved.

One time, we had a drive fail and we were notified before we even saw it on the device. Then, the new hardware was shipped to us the next day.

View full review »
MN
Director at a tech company with 11-50 employees

The support was excellent. We had this storage for a while and server monitoring from Compellent.

View full review »
JC
Senior Consultant at a tech company with 11-50 employees

The customers really appreciate that the storage is cost-effective and that has enterprise features. The Synchronous Replication and the Live Volume, for example, are excellent. The storage is flexible. If you want to upgrade the storage with more capacity you can add one or two drives. It is very easy to upgrade in the future if you need to. 

The setup is straightforward.

The solution has very good stability.

The scalability is excellent.

We find the pricing to be quite fair.

View full review »
Lenovo ThinkSystem DM Series: Custom
FA
IT Solutions Architect at nds Netzwerksysteme GmbH

The primary use case of the solution is to renew the IT infrastructure for our customers.

View full review »
Group IT Architect & Network Engineer at a engineering company with 11-50 employees

We have a local partner for technical support.

View full review »
SV
Technical Specialist at a tech vendor with 11-50 employees

We assess requirements and implement this solution for our clients who wish to update and upgrade their equipment, servers and storage. We build a solution and provide the equipment and deploy for our customers. With Lenovo, we use the EMC for storage and HPE for processing. I work with the HP series and we're looking to expand the Lenovo market. I'm working in an IT company and I'm the technical manager. 

View full review »
FA
IT Solutions Architect at nds Netzwerksysteme GmbH

We primarily use the solution for our customers. When they have old hardware and infrastructure and need to update them, we set up the Lenovo systems for them.

View full review »
KS
General Manager at a tech services company with 11-50 employees

We are a solution provider and this is one of the products that we implement for our customers.

View full review »
Lenovo ThinkSystem DE Series: Custom
System Engineer at TBM

Technical support has been great. We're very satisfied with them.

View full review »
DP
Solutions Developer at Next Dimension Inc.

When we had to use them, the technical support was very good. If I had to rate them I would give them an eight-out-of-ten. Maybe they need to work on consistency with response time, but the bigger concern comes down to the actual know-how. A lot of times, we have to defer to IBM for support in order to get an answer.  

View full review »
FG
IT Departmant - System Administration at a healthcare company with 501-1,000 employees

Our use of the solution is fairly recent and we have not yet had occasion to utilize technical support. 

View full review »
Pure Storage FlashBlade: Custom
IT Business Consultant, Presales Specialist and Solution Designer at Veracomp EOOD

Our use cases vary but usually we use the solution for cloud-based solutions. We use it for containers, which provide security on premises for our customers to test environments. Most of our customers are medium to large enterprises based in Bulgaria where we are located. We are resellers, distributors and system integrators. We have a partnership with FlashBlade. 

View full review »
JR
Architecte technique at a energy/utilities company with 10,001+ employees

Compared to, for example, Hitachi NAS, the solution is not mature at all. It's just in its infancy as far as technology goes.

That means there are some features that just arent yet available on the product. When we ask for customization or certain features, we'll get a response saying "it's not available yet" or "that's in the pipeline". We have a complicated enterprise, therefore we need more features, perhaps, than the average user, and in this sense this product is limited.

We're on a dark site. We don't have internet access. This isn't great for FlashBlade, which needs to be connected to the internet. It's a website, so it needs to be connected in order to provide reports. Therefore, reporting isn't available to us.

We'd love a better dashboard that offers more accurate metrics. We'd like more details about what is happening on the system, so we can notify the clients as necessary.

View full review »
Technical Consultant Storage at a tech services company with 51-200 employees

The customer decides what he wants to do, and then we create a solution for them.

View full review »
RA
Program Manager at Máxima Medisch Centrum

Technical support is excellent.

View full review »
CTO at a tech services company with 201-500 employees

The technical support is fantastic.

View full review »
LR
Fresh Operations Manager at Jerónimo Martins

Pure Storage FlashBlade is very scalable.

Currently, we have two customers who are using this solution.

View full review »
HPE Primera: Custom
AK
Enterprise Solutions Architect at a tech services company with 1-10 employees

We are a solution provider and all-flash storage is one of the products that we sell to our customers. Primera is one of the ones that we recommend for data centers.

View full review »
BM
Service Delivery Manager at a tech services company with 11-50 employees

I work with an HPE authorized partner in Malta and we offer storage solutions for customers. HPE Primera is one such product that I have experience with.

We have noticed that these days, most of the customers are implementing a solution that is a hybrid between Nimble and Primera All-Flash. There are both spinning disks and flash, where flash is used as the cache, which makes the price more competitive.

The customers are primarily using it for disaster recovery. They have their cluster and they are replicating one another to provide business continuity and disaster recovery applications.

View full review »
SM
Principal Consultant at a consultancy with 1-10 employees

The technical support is very well organized. There is a feature called Home, where the hardware calls to their NOC and reports and alerts or events. Then they have a pretty standard protocol to call back. They're quite insistent; they'll send you emails and if you don't acknowledge then they start calling.

The mechanics of the support is very well put in place. 

View full review »
SM
Principal Consultant at a consultancy with 1-10 employees

Tell us about your experience with customer service/technical support.

Technical support is very well organized. There is a feature called Home. The hardware calls their NOC center and reports any alerts or events. Then they have a standard ideal protocol to call back. They are quite insistent, they send you emails if you don't acknowledge and they start calling.

The mechanics of the support is very well put in place.

View full review »
Head of IT Infrastructure Solutions at a tech services company with 51-200 employees

The Primary use case for HPE Primera is moving and storing high performance databases and core infrastructure, virtual machines, SQL databases, et cetera...

This is an on-premises solution because right now it is not popular among customers to use hybrid or cloud solutions in the Georgian Republic. Today, it is not common to move compute and storage sources onto the cloud. I don't know what happens in other regions like Europe, but in the Georgia Republic it is not popular.

View full review »
BR
Associate Vice President - IT at a transportation company with 1,001-5,000 employees

We haven't contacted their technical support. We didn't have any issues since we purchased it.

View full review »
GH
CTO at a financial services firm with 5,001-10,000 employees

The HPE GreenLake support is great.

View full review »
Head of Hosting & LAN Services at Lanka Communication Services (Pvt) Ltd.

We primarily use the solution for customers, for their hosted virtualized infrastructure storage.

View full review »
MD
Technical Account Manager at a tech services company with 201-500 employees

One of our customers is using a Telco system and they are using Primera for storage. There are customers who ask for cloud infrastructure which they are providing.

View full review »
Violin System 7000 Series: Custom
Enterprise Solutions Architect at a tech vendor with 11-50 employees

This is an all-flash storage array. It is the best solution for large batch processing. There are some customer databases that have tens of millions of records in one large database. That's where VIOLIN performs the best.

VIOLIN stands out for million of IOPS with ultra-low latency. VIOLIN can provide about two million IOPS in a 3U unit. We have a latency of less than one millisecond.

View full review »
Dell EMC PowerMax NVMe: Custom
Regional Alliance Manager at a tech services company with 10,001+ employees

We use it for tying in high-end analytics services. PowerMax has some tiers which a make difference between the use of the data for our customers. All Dell technologies Solutions have tiers with faster hard disks. This one has special tiers to grant another level of data. That's why we use PowerMax and NVMe technology.

It is best for block storage.

View full review »
VF
Presales Engineer Information System and Security at a tech services company with 10,001+ employees

The primary use case is data storage consolidation for mission-critical applications, like billing, the charging system, mobile payment, and intelligent network. Virtualization and cloud infrastructure are where the customer is using many solutions for virtualization, like Hyper-V, Oracle Virtual Machine, OpenStack, VMware, Solaris, Linux, Kubernetes, and Docker. Disaster recovery was also the main focus of the customer to guarantee RPO and RTO. The last use case was a NAS solution through the eNAS provided by PowerMax. The previous eNAS hosted by VMAX 10K has its limits in term of size limit for a file system.

View full review »
AW
Senior BDM at a tech services company with 51-200 employees

We primarily use the solution for putting together solutions for our customers.

View full review »
FA
VP Global Markets, Global Head of Storage at a financial services firm with 10,001+ employees

I was very impressed with the support overall. They understand customer service. They have never made me wait for anything. Things do go bump. Challenges and unpredictable circumstances do arise. I rate the Dell EMC team based on their prompt and decisive action during these circumstances.

View full review »
CM
Storage Team Manager at a government with 10,001+ employees

It's rock-solid with 100 hundred percent uptime. We've never had a disruption on our PowerMax platform. It's high availability. And we can make changes, such as upgrading the code, while it's running. There's no such thing as going offline to do a service or maintenance procedure. It's all done online and the customers are working away at the same time.

View full review »
Infrastructure Lead at Umbra Ltd.

The technical support was very good. There have been no real issues. Any questions we have had, they were able to answer and assist with. There have been no problems whatsoever.

View full review »
Senior Solution Architect at Rackspace

We are a very large customer of Dell EMC. We have several different deployments or installations. The biggest use case is probably a multi-tenant or shared environment where we provide many petabytes of storage for multiple customers who utilize that same infrastructure. We are a managed services provider in the cloud sector so we have to deliver high performance storage for thousands of customers who have to be up all the time.

There are a lot of different use cases, in general: Having large quantities of storage available that is always available, because of this uptime is important as is performance. As a service provider, we deliver storage on demand for our customers. This is important because we can adjust storage needs on a per customer basis. Whether it be increases or decreases in storage, this platform allows us to do that very easily.

We are using the latest release.

View full review »
Pure FlashArray X NVMe: Custom
RZ
Manager of IT Department with 201-500 employees

The technical support was not good in the beginning. I would rate the support at a five out of 10. It has improved though.

View full review »
HH
Managing Director at Dr. Netik & Partner GmbH

We are a solution provider and we sell all sizes of Pure FlashArrays. The FlashArray X NVMe is one of the products that we provide to our customers.

Our clients with their own data centers purchase FlashArray storage because they are replacing old storage systems. They often have HP systems with hard disks and these systems are old and too slow. They are replacing them with faster systems and don't want to have additional costs every three years to renew their storage.

We also have a FlashArray for our own use.

View full review »
VP Infrastructure & Security at a financial services firm with 51-200 employees

Their technical support is fantastic. They are very good. 

View full review »
VS
Senior Administrator/IT Systems & Cloud Operations at a comms service provider with 10,001+ employees

Technical support is really good.

View full review »
IBM FlashSystem 9100 NVMe: Custom
DC
Senior Client Specialist at a tech services company with 201-500 employees

I think that this FlashSystem is scalable. Our customers for this product are usually medium-sized companies with between 200 and 300 users.

View full review »
Microfinance at a financial services firm with 5,001-10,000 employees

The technical support is very good.

View full review »
General Manager at SinergyHard Ecuador

Technical support is very good. Overall, I'd rate it nine out of ten. They could guarantee the time it would take to provide answers, however, so that we know when to expect results and aren't waiting on them to respond.

In terms of replacing parts, it would be nice if they could say something like "this will take us two days or two hours". It would help us manage expectations for turnaround.

View full review »
Information Technology Senior Administrator at Genpa

IBM's support is not good. I experienced a big problem where I opened the console IBM Storage and would see that something was broken. I called the call centers, and I said, "I have a problem. My drive is not working." They want me to give them the serial number, I gave it to them and they told me "I cannot find your product. Your product is not here."

It was unbelievable. I had purchased it a week prior. I was the first person in Turkey to buy it. They said they couldn't help me. I ended up fixing it myself. 

View full review »
Dell EMC PowerStore: Custom
CTO at Universita' degli Studi di Pisa

Dell EMC's customer and technical support are the best in the market, for sure. We have almost all the Dell EMC solutions here, so we know the support very well and it is absolutely the best in the market.

View full review »
BC
Chief Information Officer at a computer software company with 5,001-10,000 employees

The support has been phenomenal.

View full review »
Founder and CEO at Desktoptowork

Technical support for Compellent was a lot better because for Dell EMC the PowerStore is a new solution and they don't have a lot of people here in the Netherlands with the right knowledge to work on it.

Having said that, I don't have many concerns that it's a new solution. Other people do have concerns about that, but I believe in the knowledge of Dell EMC. Also, it's not 100 percent new. It's based on another hardware system, so I have no concerns.

View full review »
NetApp NVMe AFF A800: Custom
KB
Director Global Storage at a healthcare company with 10,001+ employees

I've dealt with technical support in the past, mostly for drive replacements or items of that nature. They've been very good in that respect. We're satisfied with the level of support we've been given as an organization. They are very responsive.

View full review »
Team Lead at Adani Enterprises Ltd

We have had no issues with technical support.

View full review »
Pavilion HyperParallel Flash Array: Custom
JL
Network Manager at a transportation company with 1,001-5,000 employees

I might have been one of the very first customers of Pavilion. 

View full review »
MP
Manager of Production Systems at a media company with 10,001+ employees

Although we work with our partner for support, we do work directly with the vendor, as well. It's a close relationship just because Pavilion will coordinate with our local integrator. Pavilion's always been very active when we have questions, for example. It's nice to have that kind of dialogue.

We have not really needed support directly from Pavilion but in our experience, they are responsive and the support is excellent.

View full review »
JB
Manager of Platform Software at a healthcare company with 51-200 employees

The service support has been excellent. Whenever we have had an issue, or for example, we haven't had an issue but whenever we have accidentally misconfigured something, the service organization has automatically been notified of that. In these cases, they've gotten back to us within 20 minutes to inquire about what's going on. At that point, we've realized our mistake, and we've been very happy with that.

Support is incredibly proactive and responsive. The reason that they're responsive is that the unit is monitored by their service center.

View full review »
VAST Data: Custom
HPC CTO at a tech services company with 10,001+ employees

The technical support is outstanding.

View full review »
Fungible Storage Cluster: Custom
DS
Co-Founder and CTO at a consumer goods company with 201-500 employees

We have not needed to contact technical support.

View full review »
Hitachi Virtual Storage Platform 5000 Series: Custom
AM
Storage and Backups Manager at a computer software company with 1,001-5,000 employees

The technical support is great. 

View full review »
Hitachi Virtual Storage Platform E990: Custom
IT Infrastructure Manager at DISH

The technical support and services are good, strong. 

View full review »
AM
General Manager - IT Operations at a tech services company with 201-500 employees

In addition to being a data center, we are a cloud service provider, so our E990 is connected to our cloud systems. In the cloud itself, we provide storage as a service to the customer from the Hitachi E990 boxes.

View full review »
IntelliFlash: Custom
HM
Lead Systems Engineer at a retailer with 5,001-10,000 employees

I wouldn't say I like anything about this solution. We are looking for a replacement with Dell EMC and Pure Storage. Tegile's performance, support, and features are horrible. It's going down.

Multiple companies have bought it. It looked okay at one point in time, like four years ago. Even though it wasn't one of the best, it still looked okay. Since the management has changed several times, it looks like it's going down the drain. 

Performance is horrible now. Our original intent was to buy new storage in about two years. But since it became a critical urgency for us, we decided to purchase a new one in two or three months.

It would be better if they improved the codebase. We have issues very often with their code, and I think that is the main pain point. The hardware is also horrible because we have either a controller failure or a SATADOM failure very often. Now and then, we also have a disc failure. 

They have to get their act together. They have to make sure their hardware is robust, they have to make sure their code is good, and then we can think about new features and functionality. 

First, make the unit run properly, and then we can think about additions. Obviously, their support has to be knowledgeable. Because when I told them, "we have latency issues, come troubleshoot it for us," nobody came. But if we tell them that "we need to do a firmware upgrade," then they are like, "okay. Let's do a firmware upgrade." They will come to do the firmware upgrade, and then they will go. But with the firmware upgrades, you might never know when it works properly and when it doesn't work properly.

If there is a disc that needs to be replaced, and we ask them to replace it, they'll say, "okay, just share the remote station with us, and we'll run some commands, and we'll validate which disc is faulty. If it's really faulty, we will send the disc. We do that, and then they find the faulty disc and send a replacement.

They will do these minor things. But that's not what we are looking for. We are looking for more features and more functionality. Like if there is latency, try to help us out and help the customer find where the latency is. It doesn't necessarily have to be only with SAN storage. It might be a configuration issue, or it might be something else. So, you should help the customer find where the issue is. Unfortunately, that is not what we are getting from them. So they have to improve that a lot.

View full review »
CS
IT Manager at a agriculture with 1,001-5,000 employees

When we first got the product, support was amazing, however, that is no longer the case. 

Technical support is bad. It'd grade them at 30% or 40%. The response time is terrible. I had a major issue with things that were not working. I'd asked them for an ETA and they would make it more about them than us. It would be more than six hours before anybody would get back to me. That was unacceptable, especially when it's slow when it doesn't take it all the way down, yet slows everything down to the point where it's not working. While we're down they're treating the situation as not important enough to do a response time within an hour. I just find that unacceptable.

View full review »
Zadara: Custom
CTO at Pratum

One of the main benefits is being able to scale up as needed, on-demand, without having to invest in any sort of hardware costs. If we were to get a large client, a Fortune 500 or Fortune 100, that had a significant number of assets or data they were looking to monitor, being able to scale on-demand and increase the drives behind the scenes is something that we can do in a matter of minutes today. If we were to manage that ourselves, it would take time to spin up those drives or to make those purchases and then get them configured and onboarded. We can now do that with the click of a button.

Zadara performs proactive monitoring and that includes any alerts or support tickets that are created within the system. For instance, if there is some sort of performance issue due to increasing ingestion or increasing storage consumption, or there are any other issues behind the scenes, all that is monitored. It creates an automated ticket that also goes to their team and one of their customer support individuals will reach out. We, obviously, have our own security monitoring on top of that, as well as performance monitoring, but we certainly work closely with Zadara and their support team in responding to any events that are generated. But they have the ability to go in and help mitigate any of the items that do come up.

It always helps having additional monitoring capabilities or individuals, especially when their focus is primarily on the data storage and the volumes behind the scenes, to ensure that everything's healthy and functioning. It's always good to have multiple layers there, in terms of visibility. But one of the key benefits that we have received is being able to respond quicker. We can open up a support ticket and ask them to make a change on our behalf, or to add additional storage, or to increase speed somewhere. They leverage their team to perform those things on our behalf and that saves our team from having to do it. They've been able to reduce the management overhead for us because we can offload some of those responsibilities to them.

It's pretty hard to compare performance levels to when we previously managed things ourselves, since we have grown significantly within the last five years and especially year-over-year. But we've probably seen an increase in performance of at least 100 to 200 percent. We've shifted workloads from SATAs all the way to SSDs. We've been able to go from a single GB to 10 GBs so performance-wise we're in a completely different arena. That being said, we've also doubled and tripled our event ingestion count. That has increased year-over-year with constant growth. So the performance demand has grown significantly. We're not only able to keep up with that but exceed that, year-over-year. We can scale resources, increase the network, decrease latency, increase the speed and the amount of CPUs and the amount of memory on those virtual private storage arrays, as well, as needed.

We've also been able to leverage some of the private compute. They're scaling up their compute so that you can actually spin up servers and instances closer to your storage, all within Zadara. That has been a tremendous benefit to us in increasing performance and reducing latency. I've been impressed with all of those features, and that capability is fairly new here. Staying cutting edge and providing additional services is something that's been very helpful to us as well.

In terms of data center footprint, we were able to take everything from our security operations center that was on-premises, and all of our co-lo's, and move all that into Zadara's management. That was definitely one of our primary objectives. They've been able to take over all the overhead that goes along with managing the backend infrastructure. It has been tremendously helpful in that regard.

Compared to us trying to do this ourselves, we've probably seen about 50 to 60 percent in cost savings over the last five years.

View full review »
CEO at Momit Srl

We are a managed service provider. We are basically working in a data center environment, managing the data of our customers. The number of our clients is around 100 today.

View full review »
EO
CTO at a tech services company with 51-200 employees

We have several use cases for this product. Zadara provides the hardware and we build our services that are hosted on it.

They are responsible for building out the cloud hardware infrastructure and for us, it's a number of nodes and a number of disks attached to those nodes, with compute to manage everything. It also includes network infrastructure like switches for our data center.

They shipped all of the hardware to us, we installed it, and then we began to provide services with the support of Zadara. They share responsibility in management, providing the monitoring and management and the backend operations.

In some cases, we have just sold pure storage to our partners and customers. In other cases, what we provide is Infrastructure as a Service, which includes compute off of another platform that we have that isn't from Zadara, and the backend storage is with Zadara.

We also provide other services, including Backup as a Service. We provide the service with Veem as the backup solution. The backups are taken from the customer's environment and put onto Zadara storage in our data center.

We also offer disaster recovery as a service, where we provide the compute and the storage for disaster scenarios. A customer can spin up their entire environment on the VMs in our compute, and then their data is backed up and snapshotted into our storage on Zadara.

View full review »
Chief Technology Officer at Harbor Solution

We are running Zadara in three of our data centers.

We're a data protection organization so we back up a lot of customer's data. We use Zadara largely in one of three ways. This first is an Object storage platform in our data centers, the second is for Block storage, for a specific product that we have, and the third is for on-premise customer object storage. In the third case, when we're backing up a large amount of data from a customer's site, we put a local Zadara appliance on that customer's site as well.

View full review »
GW
Platform and Infrastructure Manager at a tech services company with 1,001-5,000 employees

We are a disaster recovery company and we used Zadara as a storage platform for all of our disaster recovery solutions. We do not make use of the computing and networking services they offer. Rather, we only use the storage facility.

Our main environment is Zadara Storage, and then we have multiple VMware and Hyper-V virtual clusters that run the services we provide to our customers. We've also got numerous recovery platforms as well, which we can recover customer's environments onto. Zadara is a key underpinning of that because, without that common storage layer and the services running on top of that, we wouldn't have a business to run.

It's key for us, as a DR specialist, that we have the confidence that all of our systems and services are available all the time. Picking a vendor, be it Zadara or any other vendor, is really important to us because we have to trust that they're going to be there 24/7, every day.

View full review »
IA
Chief Information Officer at a tech services company with 201-500 employees

The fact that we have offsite storage that is provided to us using iSCSI as a service has allowed me to offload certain storage-related workloads into Zadara. This means that when I have a planned failover, if I need to maintain the local storage that I have in my data center, I simply shift all of the new incoming traffic into Zadara storage. None of my customers even know that it has happened. In this regard, it allows us to scale in an infinite way because we do not have to keep adding more capacity inside our physical data center, which includes power, networking, footprint, and so on. The fact that Zadara handles all of that for me behind the scenes, somewhere in Virginia, is my biggest selling point.

With its dedicated cores and memory, we feel that Zadora provides us with a single-tenant experience. This is important for us because we are aware that in the actual physical environment, where Zadara is hosting our data, they have other clients. Yet, the fact that we have not had any kind of performance issues, and we don't have the noisy neighbor concept, feels like we are the only ones on that particular storage area network (SAN). It's really important for us.

Zadara provides drive options such as SSD and NL-SAS, as well as SSD cache, and this has been important for us. These options allow us to decide for different volumes, what kind of services we're going to be running on them. For example, if it happens to be a database that requires fast throughput, then we will choose a certain type of drive. If we require volume, but not necessarily performance, then we can choose another drive.

A good thing about Zadara is you do not buy a solution that is fixed at the time of purchase. For instance, if I buy an off-the-shelf storage area network, then whatever that device can do at the time of purchase, give or take one or two upgrades, is where I am. With Zadara, they always improve and they always add more functionalities and more capacities.

One example is that when we became customers, their largest drives were only nine terabytes in size. A year or so later, they improved the technology and they now have 14 terabyte drives available, which is good at almost a 50% increase. It is helpful because we were able to take advantage of those higher densities and higher capacities. We were able to migrate our volumes from the nine terabyte drives to the 14 terabyte drives pretty much without any downtime and without any kind of interruption to service. This type of scalability, and the fact that you are future-proofing your purchase or your operations, is another great advantage that we see with Zadara.

As far as I know, Zadara integrates with all of the public cloud providers. The fact that they are physically located in the vicinity of public cloud regions is a major selling point for them. From my perspective, it is not yet very important because we are not in the public cloud. We have our own private cloud in Miami, and not part of Amazon or Azure. This means that for us, the fact that they happen to be in Virginia next to Amazon does not play a major role. That said, they are in a place where there is a lot of connectivity, so in that regard, there is an advantage. We are not benefiting from the fact that they are playing nice with public clouds, simply because we are not in the public cloud, but I'm sure that's an advantage for many others who are.

Absolutely, we are taking advantage of the fact that they integrate with private clouds.

Zadara saves me money in a couple of ways. One is that my operational costs are very consistent. The second is that the system is consistent and reliable, and this avoids a lot of the headaches that are associated with downtime, reputation, and all of that. So, knowing that we have a reputable, reliable, and consistent vendor on our side, that to me is important.

It is difficult to estimate how much we have saved because it wouldn't be comparing apples to apples. We would be buying a system versus paying for it operationally and I don't really have those kinds of numbers off-hand. Of course, I cannot put a price tag on my reputation.

View full review »