Top 8 CRM Customer Engagement Centers Tools
Microsoft Dynamics CRMZendesk SupportZoho DeskOracle Service CloudSalesforce Service CloudPega CRMeGain SolveFreshsales
Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities.
I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure.
The initial setup is simple and straightforward.
It's very convenient to use.
The ticketing feature is very easy to use, compared to other systems.
The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it.
Everything is managed by Oracle, so they have security in place.
It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers.