Top 8 IT Alerting and Incident Management Tools
PagerDutyEverbridge IT AlertingBigPandaxMatters IT ManagementOpsgenieVictorOpsSend Word NowFortiMonitor
It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise.
The post mortem reports are descriptive, indicating who joined the call and when.
A robust solution with multiple modules that can be leveraged.
BigPanda integrates well with other solutions, such as WatchGuard,
The main thing that we like about BigPanda is the user interface.
The automatic logging that's built into xMatters, especially the timeline of events, is very helpful because we can figure out why a particular person got a call... Having that level of detail built-in makes it really easy for me or the managers to prove that's what happened, and we can self-serve that information. It gives people the autonomy to know why they got a call.
The integration feature is the most valuable. It provides a lot of customizations for the integrations we use.
OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it.
Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred.
The placeholder dropdowns for message templates are useful.
It allows for a systematic and uniform method of alerting personnel in every location.
Advice From The CommunityRead answers to top IT Alerting and Incident Management questions. 543,089 professionals have gotten help from our community of experts.
Hi dear community, Can you explain what an incident response playbook is and the role it plays in SOAR? How do you build an incident response playbook? Do SOAR solutions come with a pre-defined playbook as a starting point?