Top 8 IT Asset Management Tools
ServiceNowDevice42IFS ApplicationsFreshserviceBMC Helix DiscoverySpiceworksManageEngine IT360Qualys Asset Inventory
For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise.
There are many expansions available.
The pricing is reasonable.
The solution's automatic IT asset discovery and inventory functionality are top-notch. The thing I like is that it's open-source. If I need to change them — and they've given me links on GitHub to have them — I can go and change them to pull exactly what I want, as frequently as I want.
The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software.
The overall functionality of the product is excellent.
We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system.
A valuable feature concerns the ability to integrate with different solutions.
BMC provides great support. As managed service support, they are gold.
Spiceworks is generic and free.
It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status.
It is easy to identify and collect information from all of the nodes on the network.
The technical support is good.
It gives a very good overview of the inventory assessment process, and it can be accessed across our company because it's a global tool.