Top 8 Knowledge Management Software Tools
Atlassian ConfluenceZendesk GuideFreshdeskLiveAgentJiveDocument360MindTouchAnswerbase
It has a very intuitive user interface, which every user able to manage the basic functionality of a PC will be able to work with and produce quite satisfactory results.
It is very easy to connect back and forth between the requester and the person fulfilling the ticket.
It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them.
Its simplicity is most valuable. It is easy and simple, and it requires negligible training effort. I don't spend all my time goofing around trying to find stuff in the ticketing system.
Provides service level optimization.
We are able to handle more than one hundred POs at any given time with their shipping docs and info, with only one person in charge.
Customer support is terrific. The team is personable, informed, and responsive.
It has the ability to edit the HTML, as well as the WYSIWYG.
Find out what your peers are saying about Atlassian Confluence vs. Zendesk Guide and other solutions. Updated: September 2021.
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