There are lots of modules around IT service management such as IT business management and human resource management (HRC).
I like that it's always up and running.
I like the business process management engine. It's very detailed, and you can probably map any of the corporate workflow processes you come across in it compared to some of the other solutions out there. I can probably say that it has very good support to work in tandem with other RP solutions in the market. The software is still very user-friendly and integral, and they have pretty good online resources. The automation feature is pretty good, so is the integration feature.
A great platform to import, manage and save customer data.
A very flexible solution.
There are a lot of low-code development tools out there, but VINYL has the ability to connect to just about any data source out there, if an API exists for it and can be leveraged. We have even partnered with them at times to work with third-party vendors to develop APIs on our own, if there wasn't an API that exists for it.
ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management.
The security is the most valuable feature, in particular, the way I can give different access to different areas to different people, so you can really fine-tune access for different users.
I have found the way they structure the workflow and the fact that it a progressive application is valuable for me. This allows me to be able to build it once and use it in multiple formats.