Top 8 Remote Monitoring and Management Software Tools
AteraConnectWise AutomateKaseya VSALogMeIn CentralN-able Remote Monitoring & ManagementContinuum CommandNinjaRMMN-able N-central
All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance.
ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems.
The remote support is the most valuable aspect of the solution.
Patch management was very useful. Backdoor access to the clients was also very useful.
It allows you to transfer along with many other functions.
The initial setup was very easy.
The solution provides an administration panel where we can see what is happening on our client's stations, such as events, alerts, and all the software installed.
The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful.
We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues.