user reviews of ConnectWise Manage

Updated JANUARY 2022

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ConnectWise Manage review

Joe Reagan
Joe Reagan
Help Desk Manager at MYERS NETWORK SOLUTIONS
Its macros, shortcuts and custom queries are really helpful
All other ticket systems can search previous tickets, whether they were homegrown in Oracle or something else. I'm talking about searching the actual contents of the discussions in the ticket. In ConnectWise, you can only search the summaries. It's ridiculous. It needs to be a usable knowledge base. I know I could probably search our ticket...
ConnectWise Manage review

reviewer1584120
Sr. IT Solutions Architect at a computer software company with 11-50 employees
Easy to set up, good central management, and is a super-powerful tool
There definitely is a learning curve to it. It has its issues. You've constantly got to make sure you're saving everything. You have to refresh and save stuff all the time, to make sure that things are applied as needed, and also, you have got to have some patience when it comes to making changes to things. A lot of times, it'll take a...

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