user reviews of ServiceNow

Updated JANUARY 2022

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ServiceNow review

James Rountree
James Rountree
Senior Consultant at Rountree Technology Consulting, LLC
Solid, highly scalable, and has got all the features, but needs better reporting,...
The reporting, which also includes dashboards, needs to be improved. Both dashboards and reporting require subject matter experts. A lot of end-user configuration and functionality comes with ServiceNow and it is not bad, but when I want to do something slightly more sophisticated, I've got to get a ServiceNow subject matter expert to get...
ServiceNow review

Lead Program Manager (Enterprise Architecture) at a insurance company with 5,001-10,000 employees
Unified platform with a real-time view of assets and performance, and the support...
The marketing needs improvement. This platform can really do a lot and I don't think they do it justice for what it can do. I have to go out there and market things. Whereas I think if their teams were a little more in tune with what they could actually deliver, they would do a better job selling it. I still haven't seen a holistic picture...

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