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Acronis Backup Competitors and Alternatives

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Hans Seidl
President at Let Us Deal With IT, LLC
Real User
Very quick boot-ready failover in DR situation means less downtime and a lot less loss in business revenue

Pros and Cons

  • "The Infrascale Dashboard is very easy to understand, has a good overview, and gives me access to all my appliances without having to have a local VPN connection to the individual clients. It makes it very easy to find my way around."
  • "The only thing I would suggest, and I have talked to my manager about it already, is that they should have a direct backup-to-cloud solution. It should be something that does not require me to do an image backup, and then individual file and folder backups, to be able to restore individual files."

What is our primary use case?

My clients need a successful, reliable disaster recovery solution that works well. They're using it for backup on-prem, to restore individual files if needed, and in case a physical server dies, so that they can spin up a virtual server within a couple of minutes. That way, they make sure that there is no interruption in service. We also use it to put up all those virtual servers in the cloud. If the company has to declare a disaster on-prem, they can actually work in the cloud within five to 10 minutes, so that they don't lose any business. It is really specific for on-prem environments because the cloud can run everything.

How has it helped my organization?

I have a client who had a server issue after a Windows update, the server blue-screened. We were able to spin up the equivalent in the Infrascale environment right away and they were able to do business as usual. We were then able to fix the local machine, get the server reinstated, and then restore the most recent backup to the machine on-prem. Everything worked without any incident.

The time it takes Infrascale to deliver a boot-ready failover in a disaster recovery situation is very quick. This will result in a lot less downtime and a lot less loss in business revenue, since many machines are very business-critical and need to be up and running as quickly as possible. With other solutions on the market, which do not give me the five-to-10-minute ready-time for disaster recovery of a server, my clients would lose a lot more money.

What is most valuable?

Among the most valuable features are

  • regular backup 
  • individual file restores
  • disaster recovery, with the ability to spin up a VM within a short period of time.

It is also very important to our clients that Infrascale's Critical Server Insurance feature protects physical and virtual servers, including Windows, Linux, VMware, and Hyper-V. It's part of the total solution they offer that covers every server infrastructure you can imagine. They all get backed up into a virtual environment, which is fantastic. It's totally hardware-independent.

Similarly, the fact that that feature allows you to spin up locally or in the cloud, on demand, without declaration or extra fees is key. If I have a physical server go down locally, I can instantly put up this machine on-prem and it would replace the broken machine within a couple of minutes.

The Infrascale Dashboard is very easy to understand, has a good overview, and gives me access to all my appliances without having to have a local VPN connection to the individual clients. It makes it very easy to find my way around.

In addition, the backup and restore speeds are outstanding. The algorithm they use to migrate their data back and forth between the cloud and local appliances is great. Generally, it takes hardly any time to get a file restored to the original place on the server.

What needs improvement?

The only thing I would suggest, and I have talked to my manager about it already, is that they should have a direct backup-to-cloud solution. It should be something that does not require me to do an image backup, and then individual file and folder backups, to be able to restore individual files.

For how long have I used the solution?

I have been using Infrascale Backup & Disaster Recovery for at least five years. I'm an Infrascale partner and I deploy it for my clients.

What do I think about the stability of the solution?

I'm very happy with the stability of the solution. I have had very few issues. 

One client has had the appliance for five years and we never had any hardware issues. There were a couple of firmware releases that caused a hiccup within the backup solution, but support was very quick to address those things, and even do hot-fixes for the specific appliance to get us going again.

What do I think about the scalability of the solution?

Scalability is connected to hardware. When you sign up with Infrascale, there is a sheet where you provide your information and they configure the machine for you. Sometimes, growth projections concerning data or servers can change. For example, if a company grows 50 percent, instead of the projected 10 percent per year, there might be an issue where you have to replace the appliance earlier. I have not run into this issue and I don't know exactly how they would handle it if it happened.

How are customer service and support?

There was a time when there was great room for improvement in Infrascale's support. This area has significantly improved over the last couple of years. Support has really started to shine during that time. Now, it's a pleasure to call support and get help and assistance. Before the turnaround, it was a pain. You just didn't even want to call them. You wanted to exhaust every other option first, locally, because you understood that the people in support were not going to be able to help unless they escalated it to the second or third level. The amount of time and patience it took, on my side, was just unacceptable.

The level of commitment of the support team, recently, has been great. It's very nice and gives me a lot of confidence when offering this solution to customers, because support really is doing an outstanding job now, helping and assisting as quickly as they can. The communication is outstanding and the follow-up is outstanding.

If they resolve an issue, they follow up the next day, if I don't get back to them in time. It's hard to say they're proactive as a support team, because you usually get support if you have an issue or a problem. They do, however, now notify customers when there are some changes in their data center and that the customer can expect some downtime. These notifications work a lot better than they did a couple of years ago.

The biggest lesson I have learned using Infrascale is being patient with support. In the beginning, when I signed up with Infrascale, our support was sub-par. There was no follow-up. The people they had in support were not capable of providing a solution. It took forever to get support information back. I gave them a lot of feedback at that time and they appreciated the feedback. As I said, over the last two years, there has been a huge turnaround in the support experience. I have reached out to my account manager and told him, multiple times, that support is really great now. Usually, companies hear about the things that are bad, but for me it was also important to mention the positive things to them.

Because I'm a technical person, I would do all the technical checking before I called support and that was true for every vendor, whether Microsoft or Infrascale. When I call support, I'm expecting to talk to somebody on a technical level and don't want someone to just read from a script and say, "Did you do this?" and, "Did you do that?" Now, they have technically knowledgeable people who can help instantly or escalate the ticket as needed, and there's no big delay anymore. Support really makes the product shine for me now.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial implementation process is straightforward. As soon as the appliance is added to the dashboard, I can configure anything related to the appliance through it, such as backups, retention, et cetera. All that type of configuration can be done remotely.

On average, it takes an hour to an hour and a half to deploy and configure the appliance. We try to understand the client's environment beforehand so that we can really dive in as soon as the appliance arrives on-site.

What was our ROI?

We have seen ROI with Infrascale. My customer had a different solution before and his monthly payment was three times as much as the payment he now has with Infrascale.

What's my experience with pricing, setup cost, and licensing?

Infrascale's pricing, to me, was outstanding and was one of the major factors in my decision to go with Infrascale.

They changed the pricing model this year. The customers I have are not on this new pricing model yet, but I think the bottom line will be similar. It's just a matter of how they come up with the price. It's a little bit different, but I haven't really gotten into the details of it. It should still be easy to give a quote to a customer and say, "Hey, this is going to be your cost, period."

Many other providers have additional costs if you put up a machine, as well as per processor. If you use so much memory, there is a cost. If retention goes over a certain amount of time, there is a cost. There are so many limitations and so many different cost factors. I don't have any of those cost factors with Infrascale, after I buy the solution, because the price is not going to change unless I get into a higher tier of storage.

Which other solutions did I evaluate?

Before I went with Infrascale six years ago, because I am a solution/service provider, I checked out three or four different solutions: Acronis, Datto. I actually called all of them, had demos, looked at how they would handle certain things, what the pricing was, et cetera. For me, Infrascale had the best package to offer to my customers, including features, pricing, implementation, and support; everything that comprises the total solution.

What other advice do I have?

My advice is "go for it."

I rate Infrascale an eight out of 10 because I still have to use another product for some of my clients who want to back up directly to the cloud. I know Infrascale was working on a direct backup solution about two or three years ago, because I tested their pilot and their beta versions. But unfortunately, they haven't followed through since. Maybe the market for this service is not as big as they were hoping at that time. But that's the only reason I have multiple vendors in this space. As soon as Infrascale comes out with a direct-to-cloud backup solution, I will most likely switch all my customers over to Infrascale as well.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
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RK
Project Manager at TMI DUBAI
Real User
Top 20
Its ease of use and price set it apart from other solutions

Pros and Cons

  • "Its ease of use and price are most valuable. It is simple and straightforward. Someone who has never used any backup software will easily understand it from the first installation. It is that simple. Price-wise, it is much cheaper than its counterparts."
  • "It would be a great improvement if they can give a console to control the systems. All other vendors let you simply log in to the cloud console and control everything from there, but for Vembu, whether you choose Vembu Cloud Backup or Vembu Disaster Recovery, you still need to install the Vembu software on your on-premise system and configure it from there. It would be great if I can get a cloud console to manage the systems."

What is our primary use case?

We are a managed service provider (MSP). We have also started to sell it recently. We have been using this solution at our company, and after testing the product for close to six months, we realized this is a good option moving forward.

How has it helped my organization?

We are a managed service provider. For us, this solution is even more beneficial because we can control the licenses, renewals, and other things for customers from a managed service provider's panel, and we get an option to upsell and cross-sell to clients.

What is most valuable?

Its ease of use and price are most valuable. It is simple and straightforward. Someone who has never used any backup software will easily understand it from the first installation. It is that simple. Price-wise, it is much cheaper than its counterparts. 

It also has very less overhead on IT in terms of the product, service, and outcomes. Another good feature is that you don't really have to install any agent on the server side, especially when you are taking Hyper-V backup. We are using Microsoft Hyper-V, and we are taking backup. No agent and other things need to be installed on your machines.

I have done a couple of restores on a trial basis to check the integrity, and I did not find any issue in terms of the reliability of the restores. It was smooth.

What needs improvement?

It would be a great improvement if they can give a console to control the systems. All other vendors let you simply log in to the cloud console and control everything from there, but for Vembu, whether you choose Vembu Cloud Backup or Vembu Disaster Recovery, you still need to install the Vembu software on your on-premise system and configure it from there. It would be great if I can get a cloud console to manage the systems. 

They can also give an option where if you don't want to install an agent, you can use your own server and manage it, but if you want to manage it from the cloud console, you install the agent. It should be my choice. I should have control when I am sitting at home. I should also have control over the cloud so that I can monitor everything and do whatever I like. If my organization policy does not allow me to do that, then obviously I don't do it, but Vembu should provide such an option.

For how long have I used the solution?

I have been using this solution for close to six months.

What do I think about the stability of the solution?

It looks good to me. So far, I haven't found any glitches. It is always there, so it is stable. You run it through the browser, which makes it simple.

What do I think about the scalability of the solution?

It is scalable. We started with a 30-days trial, and after that, we started using its free version. Today, we upgraded from the free version to the enterprise version. We are also working on putting 10 TB backup on Vembu cloud as well as going ahead with almost eight servers for the disaster recovery offsite. 

To upgrade from the free version to the enterprise version, I simply had to synchronize the license, and everything was set. You can scale it very easily. You just need to activate the license under your account, and then you can log in to the Vembu console and just synchronize the license, and you're done. If you want to go from an on-premise backup to the cloud, you should have a cloud license. You can then synchronize and configure it. That's it. 

In terms of the size of the environment, one of the implementations is done for a government organization, and there are around 20 or 25 users with close to 5 terabytes of data and two virtual machines. We don't have plans to increase its usage in the same organization because this is a small subsidiary of a big government office. With the same client, there is nothing more we can do. They have a limited number of users, but we are working on implementing it for other clients.

How are customer service and technical support?

I have used their support, and I had a very good experience. We were basically installing a demo for another client, and they were using 2008. We were getting a particular error while doing the installation, and for that, they needed to reboot the server, but you just cannot reboot the server in a live environment. You need to fix up a time for that. For example, if we have to reboot your servers, we need to schedule it with you, and you will schedule a time for it with your management.

Vembu's support is available 24/7. They said that whenever we are ready, we should just send them an email, and they will do a remote session with us, which is what precisely happened. When we were ready, I sent them the intimation that we will be ready in about 15 or 20 minutes, and their support guy connected with it and helped us.

Which solution did I use previously and why did I switch?

Its ease of use and less price set it apart from other solutions. I have used many solutions, such as Acronis, Veeam, Symantec, Veritas, etc, and all of them are a bit complicated. I found Vembu to be the simplest one. In terms of features, it is similar to others. It has encryption and retention features and multiple backup options that every backup software provides.

Currently, we are also using Acronis, and slowly, we will be migrating from Acronis to Vembu. It is cheaper in price than Acronis. Of course, Acronis gives other benefits such as patch updates, cybersecurity, ransomware protection, and so on, but people have their firewall, endpoint protection, and antivirus. They don't really need to invest again in something that they don't need. The only thing that they particularly need is a backup solution that is encrypted, so there is no point in protecting them from all these things because they are already protected. If you go for Acronis Cyber Cloud, a client is not going to stop using the firewalls or endpoint protection. There is no point in loading double onto that. It is a good addition for those people who are very specific and know what they want. If you just don't know what to do, then you can go on a shopping spree.

With Acronis, all you have to do is to install the agent, and then you can control everything from the cloud. Wherever you are, you simply log in to the console, and you have your servers over there, and you can do whatever you feel like. With Vembu, you have to install the Vembu BDR software onto the server, and from there, you can basically dump the DR or a backup onto the cloud.

How was the initial setup?

It was very straightforward. You simply install the software, plug in the storage or wherever you want to dump that, and create a profile. That's it. These were the three steps, and of course, the fourth one was to activate the free software. You can start with the full-fledged version after 30 days. You can convert the trial version into the free version, which is available online. It is easy. 

Its initial installation took less than an hour. This includes downloading and setting it up.

What's my experience with pricing, setup cost, and licensing?

Price-wise, it is much cheaper than its counterparts. I like its pricing, and its price is okay. The lesser they take, the more profit we can make, but we are happy with its price.

It is very affordable. We were working with a client, and they were looking for backup software and had a very tight budget. When I told them that Vembu is only going to cost around $400 to $500, they were shocked. They didn't believe me, so I showed them the website so that they can check the price themselves. Of course, if they agree to that price, we get a 15% rebate as a managed service provider.

You choose the type of license you want. There are two types of licenses. One is a subscription license, and the other one is a perpetual license. If you go for a perpetual license, next year, if you want, you can renew the support. It is up to our clients whether they want to renew the support or not. They have an option. They also have an option to go for a subscription.

What other advice do I have?

Every IT scenario differs from others. It is a good product, and just give it a shot. If it fits your organization, you will save a lot.

I have been in IT for over 25 years, and I had never heard about this software. I came across this through a consultant who was also working for a government organization. They asked us to install the free Vembu backup software, and I wondered which is this solution. I checked their website, downloaded the software, and installed it for the first time. I was amazed why there is no marketing for this. I get so many marketing emails and other things, but I never got any email related to Vembu. I also didn't come across it while doing research on the internet.

We have been using this solution for only six months. There are many features that we haven't used, but whatever has been phased out and tested was okay. We haven't yet used Vembu to back up Microsoft 365, Google Workspace, or AWS, and we also haven't used Vembu's Download VM to help in migrating physical machines to a VM environment. Similarly, we haven't used its Instant Boot VM feature for instant access to VMs or physical machines after a crash. 

It provides multiple options to recover data during hardware failures or accidental deletion of files, but I haven't tested this option. Having such a feature is a good addition because if some resources are not there, you can restore your data to different ones. We will definitely be using Vembu's data integrity check feature after the enterprise installation.

I would rate Vembu BDR Suite an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Reseller
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MA
Technical Presales Consultant/ Engineer at a wholesaler/distributor with 10,001+ employees
Real User
Top 5Leaderboard
Flexible and stable with good technical support

Pros and Cons

  • "If you have windows machine at home and you'd like a backup, you can always download their free edition and plug in an external hard disk, and do a full backup of your laptop."
  • "Some customers have Oracle databases and Veeam does support back up of Oracle databases."

What is our primary use case?

The solution is an agent. It can be used to back up almost from Windows Servers 2008 up to Service Pack 1, up until 2019. It integrates with Veeam Backup & Replication, which can enable you to restore to the cloud or back up a cloud workload as well.

It clearly used to do image-based backups. The main reason Veeam came up with the Agent was that they were mainly focusing on virtual environments before and that was a major challenge for their existing customers. Not everyone is going with a fully virtual environment. Virtualization has many advantages, however, the virtual architecture design will remain physical if an organization's architecture is probably architected.

We had the challenge that Veeam has many VMware customers who have a Microsoft kind of infrastructure set up on VMware. They were basically using shared virtual disks and part of the limitation was that VMware was conducting snapshot full backups.

They created the Agent for these two use cases, to back up VMs that VMware cannot conduct a snapshot for, Windows VMs, and to back up physical servers that any customer would like to do so. At the end of the day, the main is that Veeam is paired with VMware.

We get more customers that want to back up and change it themselves. Veeam created this agent as a VMware-based backup of Windows operating systems.

What is most valuable?

The solution is very stable.

They have already invested a lot of R&D and mainly they're supported on most of the Windows scenarios, even the custom-tailored parts. 

The solution allows for full integration. I can deploy the Agent from the backup server and manage the backups all from the backup server. Or I can use the Agent as a stand-alone and discard the backup server. In terms of restoration, I can restore the entire machine, specific file systems, application actors, et cetera.

Restoring to the cloud is pretty flexible.

Technical support is quite good.

The initial setup has improved quite a bit from version 4 to 5. You don't need to worry about downtime.

If you have windows machine at home and you'd like a backup, you can always download their free edition and plug in an external hard disk, and do a full backup of your laptop.

They just released Version 5 for Version 11 and they released some amazing features with it, such as the backup and restore snapshots features. Before the agent was only able to back up through the network. Now it's even able to back up through the SAN fabric, depending on the customer environment.

What needs improvement?

I can't think of an area where the solution is lacking in features. Overall, it's quite good, and more money is going into R&D already.

That said, there are many things they can develop for the Linux agent. The Windows agent is quite complete.

Some customers have Oracle databases and Veeam does support back up of Oracle databases. There is a specific setup in Oracle when you have the Oracle databases configured with the ASM - something related to Oracle storage back up. Veeam cannot back up or restore ASM disks as of right now. It could be something they could offer in the future.

Some customers that are in the industrial sector are using legacy systems, systems that are very old and running on Windows 2000 or Windows NT, Windows 2003, and they're physical, they're not even virtual. Veeam here is pretty weak, as Veeam supports 2008 or Service Pack 1 and above. Anything before that, the Veeam Agent for Windows will not be able to back up anything.

I don't expect Veeam to be releasing agents for older editions of operating systems. Veeam itself is a new company. On the other hand, if you go to the competition, like Veritas, you'll see that Veritas is a well-established company in the market since way back and therefore they have these agents that can back up the older versions of Windows.

For how long have I used the solution?

I've used the solution ever since its first release, since Version 1. That has been since around 2015 or 2016 or so. It's been a few years at this point. 

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

I'm not sure about the scalability. With the agent, it should be pretty simple. You install it on each and every single server and then you back up. You can deploy it also with servers, however, the Agent will be in use on each and every single operating system which you want to back up. It can be also used for the PC environment, laptops, Windows 7, Windows 8, and Windows 10.

It's hard to count the number of users our clients have. There are many.

How are customer service and technical support?

Technical support is amazing. They're quick to respond and accurate in terms of the support that's provided. You really don't worry about getting stuck in limbo. Regarding the Veeam Agent for Windows team, they're amazing. They are responsive. You don't have to wait a long time for a reply. They are very good.

How was the initial setup?

The difficulty of each deployment depends on which version. They have improved the latest version, however, before, on Version 4, while the installation was straightforward, the problem was that it had a prerequisite requirement, which is the development framework on 4.7.2. This framework is not usually installed on all Windows operating systems. The problem is that it is free, and you can download it at any time and install it, however, it will require the service to be restarted and that means planned downtime.

Fortunately, they fixed that with Version 5. They changed the framework dependency to 4.5.2. so that there is no more forced downtime. 

The time it takes to deploy relies on various factors, however, assuming the prerequisites are all ready, it takes about 15 minutes.

What about the implementation team?

I can handle the installation myself with support from a field-certified architect so there is no downtime.

What's my experience with pricing, setup cost, and licensing?

Veeam did a major revamp in their licensing schema over the past three years. A lot of changes have happened within a very short timeframe. They almost then seemed irrational at first. However, now, somehow they figured how to have a great licensing model. It's called the Veeam Universal License.

This Veeam Universal License is meant to be a portable license. Before what used to be the problem is some customers would buy Veeam for VMware in five minutes, but now they've moved to a Nutanix and their license will no longer be valid. Veeam created this license so that you can use this license for the Agent for Windows, or, if you would like for the Agent to be for Linux, or if you would like it for VMware, or the Hyper-V or Nutanix, you can use it there.

Whatever Veeam features in Veeam Availability Suite, which encompasses Veeam Backup & Replication and Veeam Agents for Windows, Linux, and even Unix and Solaris, if you need to buy plug-ins or you're going to need an environment for SAP HANA, they have the support for SAP on Oracle and their backups. All of that's under the Veeam Universal License. They have unified it on a licensing model which works everywhere. So that makes it a lot simpler.

The only problem is that the license comes in bundles. It's not sold individually; it comes in bundles of 10 instances. Each instance is enough for a physical server.

The pricing is moderate. The solution falls in the middle of a few different options. It's not the cheapest, however, it's not the most expensive either. Comparing it with Veritas or Commvault or Rubik or Cohesity, for example, Veeam will definitely be a lot cheaper, as it's a software that has a very straightforward licensing model. However, solutions like Acronis will always be cheaper.

Which other solutions did I evaluate?

I've compared the solution with various products in terms of pricing. From my experience, to compare Veeam for example, to a Commvault or Veritas, Veeam is much cheaper. However, if you compare Veeam with Acronis or these small-time vendors, Veeam is very expensive.

What other advice do I have?

We are a distributor, not a reseller.

I'd rate the solution at an eight out of ten. It's a great product. The only drawback is the support for the ASM disks and the support for legacy Windows operating systems.

I'd recommend the solution to other companies. It's a straightforward solution. I am mostly a Linux guy, therefore, we're not as focused on Windows. In general, it's worked like a charm. It's helped me do backups and restores and it has never failed me in that perspective, except for the ASM disk issues.

Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
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reviewer1296030
User at a mining and metals company with 51-200 employees
Real User
Top 10
Easy to use with a helpful dashboard, good support, and the deduplication feature saves heavily on storage space

Pros and Cons

  • "The CDP backup feature is very nice, as it allows you to take backups at high frequencies and with application consistency."
  • "To improve Altaro, I would like to see the ability to choose more than one backup location at a time."

What is our primary use case?

We backup Hyper-V VMs from two hosts with Altaro VM backup. It could not be any easier to back up a VM server than it is with Altaro VM Backup. It is pretty much set it and forget it.

We do, of course, monitor our backups, and Altaro makes this very easy as well by using the monitoring software on our office computer. It connects to the software installed on the VM host, lets us know what is going on, and whether there have been any problems with backups or storage, etc. This is a very awesome backup software! Period!

How has it helped my organization?

Before we installed Altaro, we had constant problems with our backups. We were using an older platform and needed a change badly. Since we moved to Altaro VM backup, we have not had any issues with our backups. Everything just works.

All our backups can now be stored in more than one location, due to the ease that Altaro provides in setting up offsite backup storage. You can also add other types of storage if you need them.

I find that the Altaro backup software is just about as easy as it gets to protect your VMs.

What is most valuable?

The most valuable feature is the dashboard, which shows everything you need to see at a quick glance. It doesn't stop there; it goes into detail on the status of your storage devices and how much space you have available, along with how much you have saved with deduplication.

Deduplication is another great feature that saves so much space on your backup storage that it is sometimes hard to believe.

The backup graphs are awesome also, helping you see your information at a glance.

The CDP backup feature is very nice, as it allows you to take backups at high frequencies and with application consistency.  

What needs improvement?

To improve Altaro, I would like to see the ability to choose more than one backup location at a time. Make it possible to backup to a NAS, while at the same time or even a different scheduled time, back up to either a different NAS, or a cloud service, or a local drive. Right now you can add multiple backup locations, but you can only have the VM backup to just one of them. I would like to see this change to allow the VM to backup to all the locations either at the same time, or at different times.

For how long have I used the solution?

We have been using Altaro VM Backup for five years.

What do I think about the stability of the solution?

We have never had an issue when Altaro stopped working due to the backup software. It has always been great and just keeps going. It is a very stable solution.

What do I think about the scalability of the solution?

It is very easy to keep adding as many server hosts as you need, no problems at all.

How are customer service and technical support?

Oh wow! Altaro's support and service are top-notch. They are always available and ready to help. We have had to call on them a few times with some detailed questions and never had a problem. Furthermore, we always got a very quick response.

Which solution did I use previously and why did I switch?

We did use a different solution, and it was getting old and outdated. We knew that we needed to find something much better.

How was the initial setup?

This was one of the most straightforward backup solutions I have experienced. It was literally: install it, configure it, and let it run.

What about the implementation team?

We purchased it through a Vender, and they were very helpful in getting us answers. They also gave us a good price for the product.

What was our ROI?

When we first installed Altaro's solution, our ROI was only about two to three months, at most. That can vary for different companies, but it was spot on for us.

What's my experience with pricing, setup cost, and licensing?

Altaro had the best prices and ROI in the whole bunch that we evaluated. After testing it, we found that we lost no features or additions that the others offered.

Which other solutions did I evaluate?

We looked at several different solutions in the industry, and some other ones work very well. One of the biggest things that made the difference at that point was the cost. Altaro was a huge discount compared to the next solution we were looking at, so much we wondered, what could be the catch.

Once we downloaded the trial version and used it, we were hooked. Nothing was missing, and we got it all for a much better deal.

The other solutions that we evaluated were Carbonite, Veeam, Acronis, and Symantec.

What other advice do I have?

If you have VMs to backup, Altaro is the BEST solution for us and many others alike. I would suggest that you do your homework because everybody's needs are different, and make sure that you test Altaro. You may not need to waste any more time on anything else because it just works!

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
NN
Senior Systems Engineer - Team Lead at a computer software company with 5,001-10,000 employees
Real User
Top 10
Naturally avoids network changes when replicating

Pros and Cons

  • "Replication without network changes."
  • "Doesn't back-up from KVM."

What is our primary use case?

Our primary use case is for clients that are offsite and have Veeam installed and need to move their backups to a secondary location, which is our data center. We use Cloud Connect for that and we are partners of Veeam. 

What is most valuable?

I like the fact that you can do a replica and you can use the appliance to bring up your workload to the cloud and have it look as if it's sitting on your site, meaning there are no network changes that happen when you need to do that.

What needs improvement?

I would like to see the solution able to back-up from KVM. There have been major improvements with the response times over the lower bandwidth coming from the internet over Cloud Connect, with a lower bandwidth connection. I also think the cost factor is a major issue for Veeam because it's a very expensive soluton especially when the client wants support for VMware. The cloud is agnostic and apart from our Hyper-V and VMware environment, being a service provider we also have clients that are just using KVM as a hypervisor. 

For how long have I used the solution?

I've been using this solution for three months. 

What do I think about the stability of the solution?

We've only used the solution for three months, and till now we've only onboarded one client. We're currently looking to expand on the product so we'll only know when we've done that. So far, it's stable.

What do I think about the scalability of the solution?

In terms of scalability I think it will be a scalable solution but we'll only know when we see it once we're growing that environment. I believe it will be scalable, because you can deploy a new gateway server, and edit in to the gateway pools.  

How are customer service and technical support?

We have premier support with Veeam and they're very good. 

Which solution did I use previously and why did I switch?

I've recently also started working with Acronis Backup Cloud at one of my other clients. It's possible that I'm not too clued up with ransomware on Veeam, but Acronis provides real time ransomware and more protection. If it detects that you have ransomware on your machine or malware, it won't backup that machine. And the same for restoring. We have a client that recently got hit with ransomware. The problem was he had connected to his backup server and lost all his Veeam backup. The client also had Acronis and we had to leverage Acronis to do the restore. I'm actually tasked over the next week to restore Veeam services and I need to find some pure method to store his backups so that this doesn't happen again.

How was the initial setup?

The initial setup wasn't as straightforward as backup and replication, but it wasn't too difficult either. So that's not too bad. It's an intermediate level of complexity. When you actually deploy your Veeam Backup environment, you need to configure your cloud repositories and your cloud gateway and then create the gateway portal with a load balancer for those gateways. It becomes complex because you need to know which one to do first. You might try to do one thing and it tells you to do something else first. It wasn't difficult just frustrating at times. I'm not sure how long it took in terms of hours, we scheduled the deployment of components over the course of a week. 

What's my experience with pricing, setup cost, and licensing?

We pay a service provider license which is based on a point system. It's a rental, so if we use 100 licenses, we pay for 100 licenses.

What other advice do I have?

I like this solution and recommend it to clients. From a data center point of view, I also do consultation as well as being the principal engineer for the data center from VMware and Veeam standpoint and I've always recommended Veeam for our clients. Right now I've got a very good opinion of the product but it remains to be seen what happens down the line.  

For now, I would rate this solution an eight out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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