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Acronis Backup Cloud OverviewUNIXBusinessApplication

Acronis Backup Cloud is the #4 ranked solution in our list of top SaaS Backup tools. It is most often compared to AWS Backup: Acronis Backup Cloud vs AWS Backup

What is Acronis Backup Cloud?

The #1 Backup-as-a-Service Solution for Service Providers. Acronis Backup Cloud is a highly customizable, cost-effective solution that integrates easily with your existing business automation platform or operates as a powerful stand-alone platform. Powered by the Acronis AnyData Engine, Acronis Backup Cloud provides your customers with a best in-class solution that is easy, complete, and safe.

Acronis Backup Cloud is also known as Acronis BaaS, Acronis Cyber Backup Cloud.

Buyer's Guide

Download the SaaS Backup Buyer's Guide including reviews and more. Updated: September 2021

Acronis Backup Cloud Customers

WDR-S, Virtual1, Webplus Datacenter, Pro River Technology

Acronis Backup Cloud Video

Pricing Advice

What users are saying about Acronis Backup Cloud pricing:
  • "With the price, there is a certain limitation on terabytes but no limits on how many servers or how many services you can run."
  • "There is a free trial available in order for people to evaluate it."

Acronis Backup Cloud Reviews

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FK
Head of Infrastructure & System Department at a integrator with 51-200 employees
Real User
Top 20
Easy to implement but technical support is not good and the pricing model is poor

Pros and Cons

  • "The ease of implementation is the solution's most valuable feature."
  • "Technical support needs improvement. They are too slow to respond, and when it comes to backups, it's critical to deal with issues quickly."

What is our primary use case?

In general, the solution is primarily used to externalize backups. Most customers don't want to take an active part in the maintenance or verifying of everything daily, so they revert the backup process to us and we use the solution to ensure it's happening regularly and properly.

What is most valuable?

The ease of implementation is the solution's most valuable feature. 

What needs improvement?

With the previous version, it was possible when having a cloud solution, to back up the data on-premises. Now it is no longer possible, and I don't really know why. When we have the cloud subscription we have to pay to have on-premises capabilities. That is not really ideal for customers.

To make the solution better, the pricing should be a big consideration. When I'm talking about pricing, I'm addressing specifically the African market. Most of the time pricing causes our customers to back away.

Technical support needs improvement. They are too slow to respond, and when it comes to backups, it's critical to deal with issues quickly.

What do I think about the stability of the solution?

We have some bugs, but the solution is stable. Even if the support part of the solution is a weak point because I find that the support is not really reactive. We had some bugs, but on average, it is stable.

What do I think about the scalability of the solution?

The solution is scalable but the pricing model is not good for my point of view. If we integrate the pricing part with the scalability capabilities, it is not really great for us. We are trying to figure out if this problem is due to the partner we are working with or something else.

How are customer service and technical support?

Technical support isn't great. Out of five, I'd rate them at two.

Most of the time when we contact technical support, they take a long time to respond and give us an answer. Time is money. We cannot afford to wait so long when there's a problem. When there's a problem with backup, it means that we are at risk, and we need to sort it out rapidly. 

Which solution did I use previously and why did I switch?

We previously used Veeam Cloud Connect. We still use it for some customers. The customer decides which solutions they choose to use and we, as integrators, implement it for them.

How was the initial setup?

The initial setup is straightforward. It's very easy.

The amount of time deployment takes depends on how the architecture was designed previously. It depends on the studies, etc., which are supposed to be taken into consideration before the implementation. If everything has been sized and studied well, implementation, depending on the size of the existing infrastructure, could take from a few hours to many days. In summary, it really depends on the size of the company, the workload which should be taken into consideration, and how the study has been put in place before starting the implementation.

You only need one person for deployment and maintenance.

What about the implementation team?

We handled the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

The pricing depends on the customer. Most of the time, the first year is prepaid. After that year, some customers choose to switch to monthly billing, while others continue to pay yearly. There are extra costs as well, for example, for technical support.

What other advice do I have?

I've been using the solution for two years. We're an integrator and we deploy the solution for our customers who typically use the cloud deployment model.

It would not be the first solution I would direct a customer to, but this solution has many impressing features.

In our market, technically the solution is good, but we also have to look at the ecosystem, the pricing policy, and such things. I would tell customers to watch out, to pay attention to the pricing model and prepare for it in their budget before moving to this solution. If this fits the customer's budget, they can go ahead. Technically, the solution will fit their needs. However, the way the solution prices on-premises versus cloud deployment models, if a customer wants both, they really need to pay attention to how the pricing will be calculated.

I'd rate the solution six out of ten. Technically, the product is good, but the pricing and technical support are not ideal.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
DevenShah
Director at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
User-friendly with good reporting and good dashboards

Pros and Cons

  • "The product offers very easy configuration capabilities."
  • "The technical support could be improved. When you create a ticket, the responsiveness you'd expect is lacking."

What is our primary use case?

Currently, we're using it to backup all the workforce data from the laptops and devices. The data is taken to the server for backup purposes.

What is most valuable?

The solution is very easy to use. It's user-friendly.

The product offers very easy configuration capabilities.

It does what it's supposed to do. We needed a simple backup, and nothing too complex. If we need to recover data, we can recover it quickly. This is a very simple setup that works well for our purposes.

The reporting on the product has been good.

We've found the documentation very helpful.

The initial setup is very simple. It's one of the key reasons we chose the product.

The pricing of the solution is reasonable. We're quite happy with it.

We've been happy with the customization potential of the product.

The solution has good dashboards.

What needs improvement?

The technical support could be improved. When you create a ticket, the responsiveness you would expect is lacking.

For how long have I used the solution?

I've been using the solution for nearly two years at this point. It's been a while.

What do I think about the stability of the solution?

The product is quite stable. In the two years we have used it, we haven't felt the need to really move to a different solution as it seems to be stable. There aren't bugs or glitches. It doesn't crash or freeze. It's great.

What do I think about the scalability of the solution?

The solution scales well enough. The background is fast. They are using AWS as a background, and AWS scales beautifully as most of us know. With the AWS foundations, a company can scale the solution quite well.

We have about 70 people on the solution currently.

How are customer service and technical support?

I can't say that we are too satisfied with technical support. When you open a ticket, it takes too long to get a response. The response times overall are quite lengthy.

How was the initial setup?

The initial setup is not complex at all. It's very straightforward. This is a very simple solution to set up.

I don't remember exactly how long the deployment took, however, I recall the process being relatively quick.

What's my experience with pricing, setup cost, and licensing?

We pay monthly under a subscription model. We're quite happy with the pricing. It's not overly expensive.

You don't have to pay for anything other than the license. However, they do have another version that offers a few more security features. It's an incremental change in price. Some of our staff are using it as they have very flexible licensing models in general.

Which other solutions did I evaluate?

We evaluated Druva before choosing this product. We chose Acronis due to the fact that we needed a simple product that could back up and give recovery to the cloud. Also, Druval was a bit pricier in comparison to Acronis.

What other advice do I have?

We are just a customer and end-usser. We don't have a relationship with Acronis beyond that.

The solution is SaaS-based. That means, there's auto-updating happening, which means we are always on the latest version of the solution.

I would recommend the solution.

I'd advise new users to look at which version of the product they really need. No one should go in blindly as they have different versions according to size. One is their basic level, one is the advanced security, et cetera. If a company chooses correctly, then they'll be happy with the product later on and not feel the need to fill in requirements.

I'd rate the solution nine out of ten. We are quite happy with it overall.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Yossi Carmel
IT Administrator at A.P. Moller - Maersk
Real User
Top 10Leaderboard
Highly scalable, amazing features, stable and can be used from anywhere

Pros and Cons

  • "I would recommend this solution. It's easy and fast, you don't need to be on-premises you can use it from anywhere."
  • "There could be some changes done to the action page to simplify it."

What is our primary use case?

We use the solution to backup servers.

What is most valuable?

There are many features I like such as the ability to run favourite scans multiply times a day. If the solution finds any malware, for example, it will do the actions automatically. This limits the amount of action a user needs to do. 

It is amazing how many ways you can do the recovery, you can recover by image, ISO, and files.

You can create a new VM, via the cloud, using the same image backup and network settings, that is very easy to configure

The Business Continuity Plan is all in one and easy to use, unlike competitors that require you to know more detail going forward. It is much more user-friendly.

What needs improvement?

There could be some changes done to the action page to simplify it. For example, when you want to do any actions with VM there could be more informative on the actions being done. Currently, there are just icons with no description of what the option does. The last improvement I would like to see is more information on the stages you are currently on and continually as you go through the process. 

For how long have I used the solution?

I have been using the solution for two months.

What do I think about the stability of the solution?

I am new to the solution but I did some testings and It was very smooth. The new dashboard I created was working fine. There were no problems with stability.

What do I think about the scalability of the solution?

You can have hundreds of machines running no problems, the scalability is very good.

How are customer service and technical support?

I called technical support once or twice, I did not speak to them very much but they responded right away.

How was the initial setup?

Everything was straightforward in setting up the solution, it took approximately 10 minutes. With some of the other competitors, the process could take a week.

What's my experience with pricing, setup cost, and licensing?

With the price, there is a certain limitation on terabytes but no limits on how many servers or how many services you can run.

Which other solutions did I evaluate?

I tested Uni-Trends and Acronis at the same time and I went with Acronis because it impressed me.

What other advice do I have?

I would recommend this solution. It's easy and fast, you don't need to be on-premises you can use it from anywhere. You can backup whatever you want, anything from your mobile phone to your OneDrive. 

Based on my limited two months of experience with the product, the solution is perfect for me.

I rate Acronis Backup Cloud a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
EI
Director/Founder at a consultancy with 11-50 employees
Reseller
Top 20
Centralized device management, automatic backup schedule, and good technical support

Pros and Cons

  • "The most valuable features are the automated backup, and that you are able to manage all of your devices centrally."
  • "I would like to have support for agentless backup, where you don't have to install an agent on the host."

What is our primary use case?

I am a managed service provider and we provide this solution to small and medium-sized companies for backing up their data. 

The client will have local backup copies on their premises, and a backup copy of that in the cloud. At times, the clients will back up their data directly to the cloud from their end devices. The small companies prefer to do this without having a local installation of Acronis.

What is most valuable?

The most valuable features are the automated backup, and that you are able to manage all of your devices centrally. You are able to create a different account for the different clients so that everyone is backing up on the same server in their own environment.

What needs improvement?

I would like to have support for agentless backup, where you don't have to install an agent on the host.

For how long have I used the solution?

I have been selling Acronis Backup Cloud for six months.

What do I think about the scalability of the solution?

Scalability is good because there are no limits as to the number of agents you can have backing up data. Our clients are small and medium-sized companies with an average of 40 users.

How are customer service and technical support?

Technical support is good. They are quite responsive and they are able to guide you when you have any technical issues.

Which solution did I use previously and why did I switch?

Prior to Acronis, I used to use Cobian Backup. It had a final release several years ago.

Cobian did not have a lot of features. For example, it didn't have those related to cloud-based backups or knowledge of federated accounts.

How was the initial setup?

The initial setup is not complex. I would say that it is quite easy and simple to do.

If you are setting up a cloud backup then the clients can be backing up their data within minutes, or perhaps within an hour. The speed at which the initial backup completes is dependent on the bandwidth that they have available, but in terms of getting it up and running, it can be done within an hour.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Rishan-Ahmed
Channel Manager (Engineer) at Dataguard MEA
MSP
Top 5Leaderboard
Has one console for many loads and one backup for many recovery options

Pros and Cons

  • "It has one console for many loads and one backup for many recovery options. Converting backups as a virtual machine offers an edge as a low-cost Disaster Recovery solution."
  • "Reporting is not on par. It needs some more information as per customer or partner interest. I hope Acronis is working on it."

What is our primary use case?

Our primary use cases are for managing backups as a service provider.  We manage multiple customer accounts. It offers better console access for customers, partners, and for us as a service provider. 

It has one console for many loads and one backup for many recovery options. Converting backups as a virtual machine offers an edge as a low-cost Disaster Recovery solution. If it had better deduplication, it would be considered as a good archiving solution too as the restore parts are arranged in a much better way. 

The latest cyber protect addition looks promising but needs to have good testing to be performed.

How has it helped my organization?

As a Service Provider, we onboarded 100+ customers on a single console. Having Remote sessions/delaying access sorts everything out. 

One console, may customers and many workloads really help. Reporting is not on par. It needs some more information as per customer or partner interest. I hope Acronis is working on it. 

The bad point is always customer support and partner support, which Acronis has never changed. 

Once they have better support, things will change as they are launching many new services in the near future.

What is most valuable?

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

What needs improvement?

I would recommend for them to improve reporting. There should be better customer and partner support. Both are very bad at this moment. The product looks promising and we are eagerly waiting for further releases with cybersecurity tools as well.              

For how long have I used the solution?

The latest version was just released. We have been using Acronis solutions since 2014.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are selling Acronis Backup Cloud.
DevenShah
Director at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
Easy to use, performs well, and provides built-in ransomware protection

Pros and Cons

  • "The most valuable features are its ease of use, the speed, and its got a reasonable amount of granular control."
  • "I would like to see enhancements made to the security."

What is our primary use case?

This is the file and data backup solution that we use.

What is most valuable?

The most valuable features are its ease of use, the speed, and its got a reasonable amount of granular control. It also has another big advantage, which is built-in protection from ransomware.

What needs improvement?

I would like to see enhancements made to the security.

For how long have I used the solution?

We have been using Acronis Backup Cloud for about six months.

What do I think about the stability of the solution?

This solution is very stable. It is a 24/7 application.

What do I think about the scalability of the solution?

It is extremely simple to scale Acronis Backup Cloud.

How are customer service and technical support?

We have been in contact with technical support and we are satisfied with it.

How was the initial setup?

It is very easy to set up and only took a couple of minutes to deploy.

What about the implementation team?

It was entirely self-setup.

What's my experience with pricing, setup cost, and licensing?

There is a free trial available in order for people to evaluate it.

What other advice do I have?

This is a solution that I recommend everybody try. Even if you are trying something else, they offered a free trial and it is worthwhile to see how easy, fast, and powerful this solution is.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
DI
Technical Support Engineer at a tech services company with 11-50 employees
Real User
Top 5
A stable system with a good user interface

What is our primary use case?

I use Acronis Backup as my disaster recovery solution.

What is most valuable?

The most valuable feature is disaster recovery. The user interface is very good.

What needs improvement?

Technical support needs to be improved because they do not respond in a timely fashion.

For how long have I used the solution?

I have been using Acronis Backup Cloud for about three years.

What do I think about the stability of the solution?

I have had no issues with respect to stability.

What do I think about the scalability of the solution?

There was no problem with scalability. We have about 12 users and we plan to increase our usage in the future.

How are customer service and technical support?

I am not satisfied with the technical support from…

What is our primary use case?

I use Acronis Backup as my disaster recovery solution.

What is most valuable?

The most valuable feature is disaster recovery.

The user interface is very good.

What needs improvement?

Technical support needs to be improved because they do not respond in a timely fashion.

For how long have I used the solution?

I have been using Acronis Backup Cloud for about three years.

What do I think about the stability of the solution?

I have had no issues with respect to stability.

What do I think about the scalability of the solution?

There was no problem with scalability. We have about 12 users and we plan to increase our usage in the future.

How are customer service and technical support?

I am not satisfied with the technical support from Acronis. They do not respond in time.

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
DI
Technical Support Engineer at a tech services company with 11-50 employees
Real User
Top 5
Excellent interface and great disaster recovery feature.

What is our primary use case?

We currently have 12 users of this solution in our company and hope to increase that in the near future. We are partners with Acronis and I'm a technical support engineer. 

What is most valuable?

I like the disaster recovery feature of this solution and the interface is great. 

What needs improvement?

Technical support could be improved, they're not very timely in their response. 

For how long have I used the solution?

I've been using this solution for about two years. 

What do I think about the stability of the solution?

The stability of the solution is good. 

What do I think about the scalability of the solution?

The scalability of the product is good. 

How was the initial setup?

The initial setup is straightforward.

What other

What is our primary use case?

We currently have 12 users of this solution in our company and hope to increase that in the near future. We are partners with Acronis and I'm a technical support engineer. 

What is most valuable?

I like the disaster recovery feature of this solution and the interface is great. 

What needs improvement?

Technical support could be improved, they're not very timely in their response. 

For how long have I used the solution?

I've been using this solution for about two years. 

What do I think about the stability of the solution?

The stability of the solution is good. 

What do I think about the scalability of the solution?

The scalability of the product is good. 

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

I highly recommend this product and would rate it an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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