We just raised a $30M Series A: Read our story

Acronis Backup Cloud OverviewUNIXBusinessApplication

Acronis Backup Cloud is #4 ranked solution in top SaaS Backup tools. IT Central Station users give Acronis Backup Cloud an average rating of 10 out of 10. Acronis Backup Cloud is most commonly compared to AWS Backup:Acronis Backup Cloud vs AWS Backup. The top industry researching this solution are professionals from a computer software company, accounting for 26% of all views.
What is Acronis Backup Cloud?

The #1 Backup-as-a-Service Solution for Service Providers. Acronis Backup Cloud is a highly customizable, cost-effective solution that integrates easily with your existing business automation platform or operates as a powerful stand-alone platform. Powered by the Acronis AnyData Engine, Acronis Backup Cloud provides your customers with a best in-class solution that is easy, complete, and safe.

Acronis Backup Cloud is also known as Acronis BaaS, Acronis Cyber Backup Cloud.

Buyer's Guide

Download the SaaS Backup Buyer's Guide including reviews and more. Updated: November 2021

Acronis Backup Cloud Customers

WDR-S, Virtual1, Webplus Datacenter, Pro River Technology

Acronis Backup Cloud Video

Archived Acronis Backup Cloud Reviews (more than two years old)

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
FK
Head of Infrastructure & System Department at a integrator with 51-200 employees
Real User
Easy to implement but technical support is not good and the pricing model is poor

Pros and Cons

  • "The ease of implementation is the solution's most valuable feature."
  • "Technical support needs improvement. They are too slow to respond, and when it comes to backups, it's critical to deal with issues quickly."

What is our primary use case?

In general, the solution is primarily used to externalize backups. Most customers don't want to take an active part in the maintenance or verifying of everything daily, so they revert the backup process to us and we use the solution to ensure it's happening regularly and properly.

What is most valuable?

The ease of implementation is the solution's most valuable feature. 

What needs improvement?

With the previous version, it was possible when having a cloud solution, to back up the data on-premises. Now it is no longer possible, and I don't really know why. When we have the cloud subscription we have to pay to have on-premises capabilities. That is not really ideal for customers.

To make the solution better, the pricing should be a big consideration. When I'm talking about pricing, I'm addressing specifically the African market. Most of the time pricing causes our customers to back away.

Technical support needs improvement. They are too slow to respond, and when it comes to backups, it's critical to deal with issues quickly.

What do I think about the stability of the solution?

We have some bugs, but the solution is stable. Even if the support part of the solution is a weak point because I find that the support is not really reactive. We had some bugs, but on average, it is stable.

What do I think about the scalability of the solution?

The solution is scalable but the pricing model is not good for my point of view. If we integrate the pricing part with the scalability capabilities, it is not really great for us. We are trying to figure out if this problem is due to the partner we are working with or something else.

How are customer service and technical support?

Technical support isn't great. Out of five, I'd rate them at two.

Most of the time when we contact technical support, they take a long time to respond and give us an answer. Time is money. We cannot afford to wait so long when there's a problem. When there's a problem with backup, it means that we are at risk, and we need to sort it out rapidly. 

Which solution did I use previously and why did I switch?

We previously used Veeam Cloud Connect. We still use it for some customers. The customer decides which solutions they choose to use and we, as integrators, implement it for them.

How was the initial setup?

The initial setup is straightforward. It's very easy.

The amount of time deployment takes depends on how the architecture was designed previously. It depends on the studies, etc., which are supposed to be taken into consideration before the implementation. If everything has been sized and studied well, implementation, depending on the size of the existing infrastructure, could take from a few hours to many days. In summary, it really depends on the size of the company, the workload which should be taken into consideration, and how the study has been put in place before starting the implementation.

You only need one person for deployment and maintenance.

What about the implementation team?

We handled the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

The pricing depends on the customer. Most of the time, the first year is prepaid. After that year, some customers choose to switch to monthly billing, while others continue to pay yearly. There are extra costs as well, for example, for technical support.

What other advice do I have?

I've been using the solution for two years. We're an integrator and we deploy the solution for our customers who typically use the cloud deployment model.

It would not be the first solution I would direct a customer to, but this solution has many impressing features.

In our market, technically the solution is good, but we also have to look at the ecosystem, the pricing policy, and such things. I would tell customers to watch out, to pay attention to the pricing model and prepare for it in their budget before moving to this solution. If this fits the customer's budget, they can go ahead. Technically, the solution will fit their needs. However, the way the solution prices on-premises versus cloud deployment models, if a customer wants both, they really need to pay attention to how the pricing will be calculated.

I'd rate the solution six out of ten. Technically, the product is good, but the pricing and technical support are not ideal.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jason Bloom
Owner at Bloom Technology Group
Video Review
Real User
Provides diverse solutions including multiple replications of backup data

Pros and Cons

  • "One of my favorite features of the Acronis backup product is the ability to replicate the backups. Backup data can be replicated to a second, third, or even fourth data source."
  • "One of the areas where the product could be improved is its online cloud backup. I do appreciate the way the product is easy to navigate, however, sometimes I have difficulty managing the security permissions on my backups."

What is our primary use case?

As a managed IT services provider, we have a wide array of clients with very diverse backup needs. These clients range from small mom and pop shops to individual users to retailers to Fortune 500 companies. Each of these clients has a vastly different approach when it comes to backups.

What is most valuable?

We chose Acronis as our backup solution because of the diversity in the types of backups it can provide.

One of my favorite features of the Acronis backup product is the ability to replicate the backups. Backup data can be replicated to a second, third, or even fourth data source.

What needs improvement?

One of the areas where the product could be improved is its online cloud backup. I do appreciate the way the product is easy to navigate, however, sometimes I have difficulty managing the security permissions on my backups.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

While using Acronis I have not encountered any issues with stability.

What do I think about the scalability of the solution?

Acronis backup scales very well, and I use it in many different cases from single users to Fortune 500 companies.

How are customer service and technical support?

The level of technical support is very good. I would give them a nine out of 10. 

Part of the reason we selected Acronis as our backup solution is their amazing support and installation. It is easy to deploy products anywhere in the world, across our wide variety of clients, and the support is right there for us if we need help with anything.

Which solution did I use previously and why did I switch?

I have used other solutions, such as Norton Backup and Arcserve. Acronis is by far the most cost-effective.

How was the initial setup?

The setup could not be easier. It installs without fail in 100 percent of my setups.

What's my experience with pricing, setup cost, and licensing?

I advise my clients to seriously look at the cloud offering because the hardware to have a good onsite backup is still pricey.

Which other solutions did I evaluate?

I did not look at any other products.

What other advice do I have?

I would suggest to anyone using this product to take advantage of the support and the advanced features such as replication of their backup set.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about Acronis, Amazon, Veritas and others in SaaS Backup. Updated: November 2021.
552,305 professionals have used our research since 2012.
ITCS user
Product Manager at a wholesaler/distributor with 5,001-10,000 employees
Real User
The agent, which is installed on the system, can do Quality of Service

Pros and Cons

  • "I do not need to touch my firewall, especially when it is managed by the provider and takes ages to do a single NAT."
  • "The agent, which is installed on the system, can do Quality of Service."
  • "​The logs could be better. Logs through the website are just too simple and basic.​"
  • "​For you to actually see the full logs, you have to use additional tools or even contact support so they can pull them with own tools."

What is our primary use case?

Basically running backup plans for servers (daily basis), workstations (managers) and Office 365 (inbox).

How has it helped my organization?

I am from Perú, and IT departments are not very advanced here. Basically, it is way better than whatever we are used to using, tapes, etc. 

What is most valuable?

I would say compression, which was about 95% on the databases. The fact that the agent, which is installed on the system, can do Quality of Service. Therefore, I do not need to touch my firewall, especially when it is managed by the provider and takes ages to do a single NAT. I would only imagine how long will it take for them to do a QoS rule.

What needs improvement?

The logs could be better. Logs through the website are just too simple and basic.

For you to actually see the full logs, you have to use additional tools or even contact support so they can pull them with own tools.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Probably the connectivity between the agent to the cloud console, because for some reason, sometimes I need to refresh.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

It is good. Basically, they can do the whole deployment, you just need to provide them remote access.

Which solution did I use previously and why did I switch?

I personally have used corporate solutions, such as Dropbox, Veritas, and Veeam. Veeam is good as well.

How was the initial setup?

The only complicated part was talking to my FortiGate provider to allow the ports.

What's my experience with pricing, setup cost, and licensing?

I have been using pay as you go with Acronis, so the price is good.

Which other solutions did I evaluate?

I personally evaluated Dropbox, Veritas, and Veeam. Veeam is good as well.

What other advice do I have?

Make sure to set the download for the right client. Acronis has multiples, especially for the SQL.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user743229
Director of Research & Development
Real User
It runs great, works well, and the tech support is fantastic

What is most valuable?

It provides reliability and the confidence when a server disaster happens, that the product is actually doing what it says it's doing. For example, we have a backup of our servers. It's the only important thing in a backup software, at least for a company our size, is that we actually get our data backed.

Normally, I don't care how long it takes to get the data. It's important to a point, but ultimately, as long as the data comes back, that's all that we care about.

Acronis has curved out a really good name for themselves and they're a trusted backup software system, and it's mainly from reliability. That's the main reason why we use it. It lets you know if anything has gone wrong with the server. It'll email you.

They have online cloud support. Basically, it allows you to monitor multiple servers from one location, so they've their control panel/dashboard, which allows you to monitor more than one server. So, we've got three primary servers, then I use one of those as control dashboards to get in and go look at see what's going on with the other servers. It lets me call up programs real quick.

When you come in the morning, it will tell you if it made the night's backups the night before, which is really cool. You can do validation. That's one of the best features that's available with it: validations.

That means when you make a backup, they've got this thing where you can validate the backup and Acronis tells you whether or not the backup is valid. You're not just recording garbage. This would be one of the big advantages of using it. They have some centralized vaults and personal vaults, paid management, disk management, and mounted images. They allow you to make an ISO image of the server which you're working on.

A super big feature: If a server crashes, you just can't go back in there, because everything you've had on it crashed. So Acronis lets you create a CD. It's called an ISO CD. It's an imaging CD, and you drop that in the server. That lets you back into the server environment through Acronis to get Acronis set back up on that machine. This is what is critical to the whole thing, because you got to have a way back into the environment so that you can rebuild the server.

How has it helped my organization?

I can sleep at night. Seriously, that's important for an IT system's administrator, knowing that the data which we're doing our day-to-day business on is being backed up nightly. If we lost our software that we run on, it is around $120,000, and if we lose that, we're pretty much up the creek. So Acronis backs that up, it validates the backup, and I know, the backups which we have are supposedly good.

What needs improvement?

They have cloud storage technology. The problem with it, it's slow. Say if all of our backups here failed, like the week back up locally to tape drives and different types of masses, and we store our data locally here where I'm at in RPI. However, say lightning hit the building, the servers blew up, everything was bad/corrupted, and I had to go buy a new server. So a new server shows, so how do I get my data back? Then, I would have to connect through Acronis Cloud.

Now, I can get the data back; however, the amount data that I got to get back is so big that I would actually end up telling them, "Okay, you know what? Record the data to a tape and mail me the tape. Or, mail me the backup on a giant flash drive or some type of hard media that I could get back from them."

Because the data that companies are backing up nowadays, it's so big even if you have high speed internet, it's still not big enough. It would probably take me three days to get the backup downloaded. It takes a really long time to get really big backups back from the cloud.

That's not Acronis's problem, that's the Internet's problem. If we all get fiber optics internet, that would solve it.

That only thing that's bad about the company... the naming of their product. The names that they have for their products are insane: Acronis Backup, Acronis Backup 10.5, Acronis Backup 11, Acronis Backup 11.5, Acronis Backup for Windows, Acronis Backup Advanced, Acronis Backup Advanced 11.5, and Acronis Backup 12.5 Server. It gets the customer confused. That's the issue I have was with the naming of their product. Once you know the product, you need and you actually get the product, it's perfect. It runs great, works well, and the tech support is fantastic.

For how long have I used the solution?

For the last four years.

What do I think about the stability of the solution?

I've never had a problem with Acronis crashing. The product is completely stable. Speed might help, but it backs up within the proper parameters of what it's doing. So, I don't know what else you would actually do to try to improve with it.

What do I think about the scalability of the solution?

If you're looking for a scalable tool, Acronis is definitely the way to go. They've pretty much thought about just about everything. Even it emails you at night, I know every step of the way what's going on. It gives me all of the server information as it's making the backup. I've got to get a really good disaster plan back up. You can even get an email telling you how the steps to actually reinstall the system once it goes down. Thus, their disaster recovery program is real good, too.

How are customer service and technical support?

Excellent. They have excellent tech support people.

I wish all the companies were like them. I always get a live person in a timely fashion. If they don't know the answer, they've got another Tier 2 tech support that they can go to and ask. They have always answered a question when asked.

Which solution did I use previously and why did I switch?

I used to run Microsoft Backup. It was built into every single copy of the Windows server. The problem with this (everybody knows about this) is they require you to use a floppy disk. Nobody has floppy disks anymore, you have to buy a USB floppy disk to get the little files saved and that the entire backup to depends on.

When it was time to make an upgrade, I used a variety of different programs. Backing up stuff in a server environment is different than backing up a home computer, so I mainly went with the Acronis product, because they're world-renowned for server backups and if you need a reliable backup you go to Acronis. I don't know what else anybody else would want. I know Symantec has a couple of different backup products, but I don't think they're as reliable as Acronis.

I discovered Acronis when I started doing some research on backups and my father-in-law, who was an IT guy, he was like, "You should put Acronis on that system." I was like, "Well, all right, I'll go check it out." So, I did a lot of research on it, then I just ended up picking Acronis. After reading about what they do and how they do stuff, it just seemed like the right company to pick.

How was the initial setup?

It's literally, click setup, enter, and that's it. It'll install it. It does everything. It installs Acronis machine services. That's what runs on the servers.

Which other solutions did I evaluate?

Symantec was the other choice, it and Retrospect. But I don't use Retrospect for server backups. I wouldn't trust it for that. I trust it for file backups, but not for server backups.

What other advice do I have?

Buy it sooner than later. If you don't have a backup solution or a disaster recovery program in your company, you're flirting with disaster.

The tool is really important for me, because I have my job because of this program and making sure that we can restore the company. It's a big deal when you lose server capability.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user538533
Business Development - Cloud&OTT Sales at a tech services company with 201-500 employees
Consultant
Provides automatic backup operations for middle sized servers and desktops.

What is most valuable?

It’s easy. We are resellers for small and medium businesses in this market segment, so we appreciate this feature.

How has it helped my organization?

Provides automatic backup operations for middle sized servers and desktops.

What needs improvement?

User interface Improvements: I think this needs to be done in the navigation path into the UIs, mainly for the reseller interfaces. Some useful options initially seem “hidden”, but instead they really exist. After the initial disorientation, however, the use is easier.

For how long have I used the solution?

We have used this for two years.

What do I think about the stability of the solution?

In terms of stability, the agents probably need to be improved

What do I think about the scalability of the solution?

There were no scalability issues.

How are customer service and technical support?

I would give technical support a rating of 9/10.

Which solution did I use previously and why did I switch?

Because my company is under a re-seller agreement, we switched to this product. We evaluated other products, but for our target segment market, we chose Acronis.

How was the initial setup?

The initial setup very straightforward, but the integration with our cloud automation engine was a little bit complex.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are re-sellers.
Product Categories
SaaS Backup
Buyer's Guide
Download our free SaaS Backup Report and find out what your peers are saying about Acronis, Amazon, Veritas, and more!
Quick Links