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Acronis Backup OverviewUNIXBusinessApplication

Acronis Backup is the #7 ranked solution in our list of top Cloud Backup tools. It is most often compared to Veeam Backup & Replication: Acronis Backup vs Veeam Backup & Replication

What is Acronis Backup?

Acronis Backup 12.5 is the world’s easiest and fastest backup solution for all your data, whether it is located on-premises, in remote systems, in private and public clouds, or on mobile devices. With enhanced backup validation and blockchain-based authentication of your backups with Acronis Notary, Acronis Backup 12.5 is the most reliable backup solution on the market today. 

Available in Standard and Advanced editions, Acronis Backup 12.5 protects data on 21 platforms. With active protection from ransomware, 15-second Recovery Time Objectives (RTOs), and backups that are two times faster than the closest competitor, it is easiest to-use, fastest, most secure and complete backup solution available today.

 Acronis Backup simplifies the management of data protection and reduces IT manual efforts with innovative features that automate data protection. These features include a zero-installation, unified touch-friendly web-based console to manage backup and recovery of all workloads and data, agentless and agent-based backups; and flexible granular, bare-metal, and dissimilar hardware recovery options.

https://www.acronis.com/en-us/business/backup/

Acronis Backup is also known as Acronis Backup, Acronis Backup 12.5 Standard, Acronis Backup 12.5 Advanced.

Acronis Backup Buyer's Guide

Download the Acronis Backup Buyer's Guide including reviews and more. Updated: October 2021

Acronis Backup Customers

Kings Academy, Rush Memorial, Pentagon Credit Union, Oxford School District, New York City Probation, Dolmen Insurance, New Bedford Community Health, Gerard Darel, Ready Honda

Acronis Backup Video

Pricing Advice

What users are saying about Acronis Backup pricing:
  • "The pricing is comparable to the newest solution available on the market, Altaro."
  • "You pay for what you use in the cloud. If you don't start the virtual machine in the cloud, you only pay for the information stored there. But when you start the virtual machine, another pricing model is activated."
  • "We have a Cyber Cloud backup license and we have on-premises storage. Both can be useful for our customers."

Acronis Backup Reviews

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Pieter Sadie
Information Technology Manager at PAV Telecoms
Real User
Top 10
A stable and scalable backup solution with superior image restoring capabilities

Pros and Cons

  • "The image backup and image restore features have been very beneficial to us."
  • "They've got an agent to back up Microsoft SQL, to our Office 365, but there is not an agent to back up my SQL databases."

What is our primary use case?

I use the product to protect key servers and workstations. We run mission critical servers where downtime cannot be afforded. Acronis is the only solution I trust to get us back up and running after a major catastrophe.

How has it helped my organization?

It has saved us from certain financial ruin after important servers containing financial data were stolen during a robbery. We were able to restore backups to new hardware and carry on with business as usual.

What is most valuable?

Incremental image backups are the most valuable part of the software. Using this feature we are able to restore to any previous backup. It is more than file backup, it backs up the entire disk, containig operating system, software and data. By restoring an image to a new hard drive, we can run the restore and reboot, and immediately be back in business.

What needs improvement?

Over the years they seem to have changed the interface to be more of a graphical interface and they have omitted the ability to use the interface using a keyboard only. When you are in a data center environment and you don't have a mouse with you, or for some reason the mouse is not working and you need to restore, it is extremely difficult/impossible. 

If you don't have a mouse, there seems to be no way to move between the icons. In the old days it was compulsory to design software interfaces that were compatible with both the keyboard and mouse. You could press 'Alt-R' for restore and 'Alt-B' for backup, or something like that. Those functions have been removed from the product and it's very frustrating.

Another one feature I would like to see added is an agent to back up MySQL databases as well. They've got an agent to back up Microsoft SQL, but there is not an agent to back up MySQL databases.

For how long have I used the solution?

I have been using Acronis Backup for more than 20 years.

What do I think about the stability of the solution?

Acronis Backup is very stable. I'm using it for critical servers and workstations — it runs really well.

What do I think about the scalability of the solution?

It's very easy to add more machines. You can install as many as your license allows.

How are customer service and technical support?

I would say they're very supportive and really helpful. The guy even came up to our site to help and gave us some assistance and training as well. I can't complain about that at all.

Which solution did I use previously and why did I switch?

I switched 20 years ago, so whatever I used before Acronis would not be not relevant now.

How was the initial setup?

The TrueImage versions are super easy to install. The initial setup is really easy if you know what you're doing. You just have to download it from the web, run it, and install it. It's very straightforward, there's nothing really difficult about it. The only little technical bit comes with the Cyber Cloud versions where you now have to install a Cyber Cloud console, and then you have to create a backup job and you have to assign the backup job to a computer. For an average person, that would be slightly tricky to do, whereas a reseller or a service provider could easily do that.

Deployment on one machine only takes a few minutes. You literally select the product you're going to install from the cyber console, download the agent, install the agent on the computer, create the backup job, and then link the backup job to the agent. It probably takes about 10 minutes to set up the whole thing.

What about the implementation team?

We do all installations ourselves, but I had to get support from Acronis initially to get up to speed on all the features. They are really professional and gave all assistance where required.

What was our ROI?

Massive peace of mind and the certain knowledge that we can recover from any disaster goes way beyond the cost of the product.

What's my experience with pricing, setup cost, and licensing?

The installation fees are very reasonable and the monthly/annual licensing fees are minimal for the features you get.

Which other solutions did I evaluate?

I looked at VeeAm, Backup Exec, Solarwinds and Redstor. Veeam requires the installation of SQL even on workstations. In my experience this impacted overall performance of workstations. Backup Exec I found frustrating to administer and Solarwinds, although fantastic for File Backups and Office365, is not ideal for image backups. The bare metal restore (BMR) for Solarwinds is extremely basic and only restores to the first available SATA drive it finds. I accidentally overwrote important data using Solarwinds BMR since it does not warn you or give you an option to choose a destination drive for the restore. And after the BMR the machine did not want to boot, meaning I could not rely on the solution in times of crisis. Redstor is a great product and works well, but it is complicated to get to know and even after a course on it, I still felt a bit lost. Plus it was really expensive compared to Acronis.

What other advice do I have?

Acronis now includes a feature called Cyber Protect, which performs anti-malware scanning and protects everything on your system. It can also check for Microsoft patches and helps you to stay updated and protected. It has a very accurate disk health monitor that could warn you of imminent drive failure. It also protects the integrity of your online backups against ransomware. From start to finish, not only does it protect your hard drive, it protects the integrity of the backups as well.

On a scale from one to ten, I would give this solution a rating of eight. You might require assistance to create backup plans and to link them to backup agents, and also for the fact that it doesn't have the ability work without a mouse. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: After many years of using the product to provide disaster recovery services to clients, since 2020 we became a full Acronis Partner
Sajith Kalinga
Senior System Engineer at avian Technologies (pvt) ltd
Real User
Top 10
Easy to use and intuitive with helpful technical support

Pros and Cons

  • "The backup timing and restoring process is great compared to other options."
  • "There are some limitations to the backup."

What is our primary use case?

Some customers are using Acronis as a backup and for their server and VMware environment as well as their client-server backup requirements.

What is most valuable?

The solution is very user-friendly in terms of the interface - especially if you compare it to other solutions such as Veeam or Veritas. Even introducing it to a customer only requires a brief technical presentation as it's so easy to use.

The way they schedule backups is very intuitive. 

Users are able to get into the technical aspects very easy as everything is quite straightforward. 

The backup timing and restoring process is great compared to other options. 

There's good assistance close by in Singapore and Malaysia and from the support side, we tend to get a good response. 

What needs improvement?

We had few issues previously, however, when we raise a ticket with Acronis, we have a local partner. 

There are some limitations to the backup. When the client does backups, we found some limitations when introducing computers to their backup - even just their site interface-level backups. 

We had some incidents with Hyper-V environments. When we scheduled a backup, they had to open up Check Point before they're taking a backup. Yet, due to some issues, even though there were no any Check Points solutions at the server-side, it was still giving an error from the Acronis side saying there's a Check Point issue. The client, for some reason, cannot take a backup because of Check Point. I'm not sure if this issue has been addressed in the newer software or not. However, even just yesterday we updated to a new system and the client still has issues sometimes. 

We had an incident when configuring reporting with Office 365. If the customer is using Office 365 through a cloud conveyor service, it gets a little difficult to configure the reporting part to get notifications to the customer.

In the next release, they need endpoint-level security. They say they're trying to build their system and product into something that will allow customers to not have to restore their backup. With more ransomware and other malicious attack protection, they could alert you to vulnerabilities. This is in the pipeline, or about to be released. I have yet to see any alerts as we just added the newest version yesterday. 

For how long have I used the solution?

We are a solution-providing company. We probably have a couple of customers who are using the solution for three years. 

What do I think about the stability of the solution?

The stability is really good. We had a server that crashed with a ransomware issue, however, we still had the protection of the backup software, and the ransomware did not interact with the backup. We were able to back up everything and remove the backup from the affected server. From that experience, I would say the solution is good and stable. 

What do I think about the scalability of the solution?

The solution is scalable. Of course, we need to buy the license. That said, it is not the same cost that you need to pay as you would if you were buying a new one. If you already are running an Acronis Backup version, getting an expansion is less than when you're buying a new license. 

There are some clients that have embedded licenses for 100 users or so.

How are customer service and technical support?

Technical support is helpful. We like that the support is available in the region and it is great working with them.

Which solution did I use previously and why did I switch?

I have some experience with Altaro, Veeam, and Veritas.

With Acronis, when comparing Veritas and Acronis, even a small or medium-sized customer can access through Acronis. With Veritas, the solution is much more geared towards larger-scale companies. 

What about the implementation team?

We are systems integrators and can implement the product for our clients. 

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is reasonable. In Sri Lanka, there aren't too many large businesses that use it, however, there are many mid-range clients that we have that are on it.

What other advice do I have?

We're a systems integrator.

I'd rate the solution at an eight out of ten.

I would recommend the solution, however, whether it's suitable or not would be based on each individual company's requirements. 

A simple customer likely just needs their user backups to be stored in a server or a remote location. Price-wise, Acronis is best suited for that. However, if a customer needs more features that may include more than just the backups or sync, there are other options. That said, Acronis does have lots of features.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Learn what your peers think about Acronis Backup. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,267 professionals have used our research since 2012.
CL
Presales (Enterprise Solutions Architect) at a tech services company with 201-500 employees
Real User
Top 5Leaderboard
Good training and support, and it allows for bare-metal restore to dissimilar hardware

Pros and Cons

  • "The most valuable feature is that you can do a bare-metal restore even with dissimilar hardware."
  • "In the span of six months, maintenance is done at least twice and you are told that it is coming up, with apologies for the inconvenience. It's a distraction, and it interferes with the backup schedule."

What is our primary use case?

The primary use case of this solution is for backup.

What is most valuable?

The most valuable feature is that you can do a bare-metal restore even with dissimilar hardware. I can restore my image on a Dell server that I got from an HP server, as long as the specs are in tandem if they are sufficiently processed. 

I cannot do physical to physical, it must not be like hypervisor disk without virtualization.

The built-in encryption makes this product suitable for the financial industry. Data in the manufacturing sector is different from that of financial services.

What needs improvement?

They do a lot of maintenance. In the span of six months, maintenance is done at least twice and you are told that it is coming up, with apologies for the inconvenience. It's a distraction, and it interferes with the backup schedule. Also, it can happen at a time where some critical systems are required to recover.

I would like documentation or a video demonstration on how to restore active databases. At this point, it can restore pictures and common files, but we want to be able to support all kinds of customers so backing up and restoring active databases are important.

For how long have I used the solution?

I have been working with Acronis Backup for three years.

What do I think about the stability of the solution?

This solution is stable, we haven't experienced any issues.

What do I think about the scalability of the solution?

It's a scalable solution.

How are customer service and technical support?

You can reach support easily, either through chat or by phone.

Which solution did I use previously and why did I switch?

I have used Veritas in the past, but I had a very bad experience and it has traumatized me so I don't speak about that product.

I have used Commvault and that solution is quite similar to Veeam, although I would say that it is more mature than Veeam.

Actifio is better than these other solutions, but because of the price, I rate it behind Acronis. Nobody who is not a well-established enterprise will be comfortable paying for Actifio.

How was the initial setup?

The initial setup was straightforward. It was actually easy.

The first client was in a different city and it was just one visit to review the environment to size it accordingly.

Our technical team installed a few agents on the PCs. 

The maintenance is done remotely, with remote support and no onsite requirement. This is for a cloud-based setup.

What about the implementation team?

Because the provisionings are for a Cloud product, the product is given an item and you give them credentials.

It was an easy installation because of the training and the person that was on standby when we completed the deployment.

We didn't find ourselves calling for assistance because the training was thorough. They take a lot of time to train before deployment.

What's my experience with pricing, setup cost, and licensing?

The icing on the cake is the price, as it is quite affordable. The pricing is comparable to the newest solution available on the market, Altaro. They are in the same price range.

We don't have hybrid because with that kind of licensing required you will incur twice the expenses.

They are very supportive of the price, even when your subscription is due and you have not paid they give you a grace period, they are quite understanding and give you that personal touch.

Which other solutions did I evaluate?

I evaluated Mozy at the time I was evaluating Acronis Backup. Acronis could do what Mozy could not. I realized that they had a local distributor for us, who offered us a lot of help.

What other advice do I have?

It's best to go full cloud or even purchase the storage from Acronis rather than having an on-premises install where you have to purchase advanced licenses, only to go to the cloud. That is the challenge that I had with Actifio.

They provide you with regular training for partners. 

The very first person that I interacted with was the local distributor. They were knowledgeable it was obvious that they had continuous training.

You are free to install this software on any hardware that you have, the challenge is the hardware itself, such as the media server with Commonvault. There is one called Quorum, which uses the OnQ operating system. They dictate the type of hardware you install in your backup, just like the DPS in Dell EMC. That way you don't run into issues with support.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
AC
Project and Services Manager at a tech services company with 51-200 employees
Real User
Top 10
A user-friendly backup and disaster recovery solution with a useful image creation feature

Pros and Cons

  • "It's a good solution that's very easy to use. Acronis has two valuable features. The first one is creating images, and the other is starting virtual machines in the cloud so the client can work immediately."
  • "It would be better if they made it easier to obtain images for laptops and desktops. It isn't easy right now to have many different types of desktop computers. This is because Microsoft is changing a lot of things in Windows 10."

What is our primary use case?

My clients use it for disaster recovery events. Because of the ERP systems they have, these types of events need a space in the cloud to work immediately and recover the capacity for people to work in the company.

What is most valuable?

It's a good solution that's very easy to use. Acronis has two valuable features. The first one is creating images, and the other is starting virtual machines in the cloud so the client can work immediately.

Another valuable feature is that you could have all the information in the cloud. When you need to start working with a machine, you can do it. This is a very valuable option for our clients.

What needs improvement?

It would be better if they made it easier to obtain images for laptops and desktops. It isn't easy right now to have many different types of desktop computers. This is because Microsoft is changing a lot of things in Windows 10.

Sometimes the computers don't work well, and you need a lot of time to recover the users' information. It's also difficult to get the users' laptops to work with this because Windows can crash in some models, and it takes time to recover all the information.

For how long have I used the solution?

I have been working with Acronis Backup for three years or more.

What do I think about the stability of the solution?

It's a stable solution. We've had little problems, but it's with the WAN connection because the client doesn't have enough bandwidth. It wasn't a problem with Acronis, and it was a problem with the client. 

What do I think about the scalability of the solution?

It's a scalable solution. We have medium-sized companies as clients. For example, some have 60 users, and another has 100 users.

Which solution did I use previously and why did I switch?

In Ecuador, a lot of people use Veeam Backup, Arcserve, and Veritas. The government also uses Data Protector from HP. Acronis is very easy and a new way to get backups or any kind of images or information. But Arcserve is a local solution that you need to install in a server and create jobs from another server. Acronis is a cloud solution, but with Arcserve, you need a server to install it. It's a very different way to use this application.

It's difficult to recover from tapes because of certain data center solutions in Ecuador that use UDX. It's like a hard disk that you can connect to a USB port, and you can get all the information. But when it falls on the floor, you can lose all the information in other types of hard disks. But the capacity is not much, just around three or four terabytes. But it's a good solution to use with some clients because they don't have a lot of space in their servers and this capacity is enough to recover old information.

How was the initial setup?

The initial setup is very easy. You just connect the USB port to the server, and it'll see another logical drive. If you use software like GFI Backup, you can program replica backups or have other types of information copied in this logical drive. 

You need one person who is the main IT employee and another person who helps the IT Manager maintain this solution.

What about the implementation team?

We implement this solution for our clients.

What's my experience with pricing, setup cost, and licensing?

You pay for what you use in the cloud. If you don't start the virtual machine in the cloud, you only pay for the information stored there. But when you start the virtual machine, another pricing model is activated. 

What other advice do I have?

I would tell potential users that Acronis has more solutions for different environments. You can get information from servers that don't use Windows and use other operating systems like Linux and Ubuntu. You can recover it in the cloud, and you can start a virtual machine. You can synchronize information. You've got a lot of features that the other solutions require you to install locally. It's very easy to use.

Technical support really isn't necessary in many cases because it's very intuitive, and it's not complex to resolve problems. If you want to get more information, you can find it on the Acronis site or the internet. You can resolve most of the little problems on your own.

On a scale from one to ten, I would give Acronis Backup a ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
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CL
General Manager at Comtodo
Real User
Top 20
Supports numerous platforms without requiring a server; SQL databases need improving

Pros and Cons

  • "The administration is pretty flexible in terms of defining a multi-tenant type of setup."
  • "We have issues with the SQL databases which are a little shaky."

What is our primary use case?

We use this solution to basically backup anything. Servers, physical or virtual, and also some critical workstations. We can backup as emails or as folders. We are partners with Acronis and I'm the general manager.

How has it helped my organization?

The solution has helped us because it supports a lot of platforms and we don't have to install anything at our end in terms of a server and the like. Everything is on the cloud and that's a good start for us. 

What is most valuable?

The administration is pretty flexible in terms of defining a multi-tenant type of setup. They've come up with a new feature this year, an anti-malware solution. It's focused for MSPs and enables clients and users to be setup to access only one customer or customers. The idea is great although it still needs some work. They also have a notary application to sign files as well as support for Office 365 and even Google Apps backup. We're able to back up mailboxes and OneDrive and SharePoint, things like that.

What needs improvement?

We have issues with the SQL databases which are supported but not so successfully, it's a little shaky. It seems to tie up the use of the database, locking it to some extent. The big issue is that users are not able to access the databases when it's doing a backup. Some of our customers work around the clock and need continual access. The SQL backups have to work better so that they have MySQL or Maria support. We still use CloudBerry sometimes and it doesn't have that issue. It does the backup without tying up the database and it's still accessible to the user. That's something that Acronis have to improve. The other is the antimalware application, which is good in theory, but doesn't work so well. It uses a lot of resources and causes issues with some applications. That occurred when we switched from Webroot to Acronis Antimalware. In some instances, we had to go back to Webroot. There are some great concepts but not always such great executions. 

For how long have I used the solution?

I've been using this solution for over a year. 

What do I think about the stability of the solution?

It took us a couple of months to fine-tune the solution. Since then it's been fine, there's a dashboard where you can see in a snapshot how the backup is working and it's going well.

What do I think about the scalability of the solution?

The solution is scalable and as you grow, you just move to a different price tier. We have one person monitoring the solution. We hope to increase use in the future. 

How are customer service and technical support?

Technical support is not good. Support is often delayed because we don't have real-time support or the option of chat, which is not available yet. They are aware there's an issue and are hiring more support staff but my experience was not that good.  

How was the initial setup?

There were some issues with the initial setup, we chose Google for storage and when it came to disaster recovery, it didn't work so I had to go back and redo everything again using Acronis Cloud instead. We lost some time as a result. I did the implementation but we had some support from Acronis. 

What's my experience with pricing, setup cost, and licensing?

Our licensing costs are around $1,000 per month and that includes storage. We have around 15 terabytes. Everyone looks for better pricing, but it's not that bad. They have changed the licensing three times since we started working with them. They're looking to make things simple. The idea is to use less license numbers. Then there's the transparency; we pay according to time on the platform and would like to know the cost, but it's not available. We get the invoice and by then it's too late. We need the information up front. 

What other advice do I have?

With all the new features being added, the solution is becoming heavy in its use of resources. It's important to be aware of that because it affects the running of some applications. And that's not good because if you implement a security solution, you have to make it safer. 

The concepts are there but the execution is not that good so I would rate it a seven out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Izzat Doleh
General Manager at Dynamic Data
Real User
Top 10
Reliable backup and recovery that is easy to deploy and monitor

Pros and Cons

  • "Our customers can backup to local storage and they can back up or replicate to the cloud."
  • "It supports Microsoft SQL and Microsoft Exchange, but it does not support Oracle databases or Postgres."

What is our primary use case?

Our customers use this solution for backup.

What is most valuable?

Our customers can backup to local storage and they can back up or replicate to the cloud.

It is easy to deploy. It is easy to handle and easy to monitor.

The Acronis system is very powerful.

What needs improvement?

It doesn't support all of the databases. Maybe in the future, it could support databases such as MySQL, or Postgres, as these are some of the customer's needs.

We are looking for IT solutions to backup all systems that our customers are using. It supports Microsoft SQL and Microsoft Exchange, but it does not support Oracle databases or Postgres.

There are many other types of databases that Acronis does not support.

I would like to see more mobile applications available. It would be very nice.

We would like Acronis as an all-in-one, or all-in-box solution. It should be sold as storage, licensing, and application all in one unit. We like to provide complete solutions to our clients rather than having to tell them that they must purchase additional storage. With Barracuda, the device D190 comes with one terabyte backup, and no additional requests have to be made to the customer.

It would be good if Acronis could get the recommended hardware.

For how long have I used the solution?

We have been using Acronis Backup for our customers for more than three years.

What do I think about the stability of the solution?

I have not encountered any bugs or glitches with this solution, and it's stable

Many times, we have worked with the recovery, it was available and very successful to restore.

We recently had an issue with a Microsoft Exchange VMware Server where it was down. We got the backup from the storage and were able to restore it. It was very nice. 

What do I think about the scalability of the solution?

Scalability can improve. Acronis doesn't support some of the databases.

How are customer service and technical support?

We are a technical company, we have not opened any tickets with support. We have been able to resolve the issues ourselves, so we have not required any help from Acronis support.

Which solution did I use previously and why did I switch?

We are resellers for Barracuda in Jordan.

Barracuda is a very rigid backup system. All needs are available in Barracuda.

I trust Barracuda. I don't see anything missing in Barracuda. It covers our needs because there is an agent to help with other types of databases.

I would rate Barracuda a ten out of ten.

How was the initial setup?

The initial setup is straightforward. It is very easy.

What's my experience with pricing, setup cost, and licensing?

We use two different types of licenses for our customers.

We have a Cyber Cloud backup license and we have on-premises storage. Both can be useful for our customers.

The licensing works in nodes. For example, for every node, you have to purchase a license. If I have an Active Directory or a physical server, and I have Microsoft Exchange with a third server, SQL, I will have to purchase three licenses from Acronis.

When compared to Barracuda, the license is based on the device's storage.

It is more expensive than Acronis initially, but as the licenses increase with Acronis, Barracuda ends up being less expensive.

Which other solutions did I evaluate?

We have been evaluating Barracuda to learn more about the services it offers.

What other advice do I have?

As for me, I prefer Barracuda.

Acronis is a good product that works well in small businesses.

I would rate Acronis Backup a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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LH
Engineer at a energy/utilities company with 10,001+ employees
Real User
Top 20
A web-based interface that is stable and easy to use, but error messages need to be more clear

Pros and Cons

  • "The web-based interface makes it easy to use."
  • "When an error occurs, the information is not always easy to understand and these messages should be made more clear."

What is our primary use case?

We are a solution provider and Acronis Backup is one of the products that we implement for our clients. We have one management server, 20 servers with agents, and between 15 and 20 workstations that we take regular backups of. All of these backups are stored on tape.

What is most valuable?

The web-based interface makes it easy to use.

The popularity of the product means that many people are familiar with it, which is helpful. For example, the company that supplies our hardware also deals with Acronis.

What needs improvement?

One of my clients is using version 11.7, which I feel has quite a few bugs and is not easy to work with. I always recommend that my clients upgrade to version 12.5. It is much more stable and better than the older version.

When an error occurs, the information is not always easy to understand and these messages should be made more clear. Because our system is not connected to the internet, we cannot use the incorporated links to the knowledge base.

For how long have I used the solution?

I have been dealing with Acronis Backup for about six years.

What do I think about the stability of the solution?

We had some problems in the beginning when it came to getting all of our clients running the way we wanted, but once you get it implemented properly, it is quite stable. For the past few years, it has been running without a problem.

What do I think about the scalability of the solution?

Our installation base is not very large, at 20 servers, and 15 to 20 workstations, although I have also worked with the virtual hosts and virtual machines. From what I have seen, the scalability has been very good. The majority of our clients are medium-sized businesses.

How are customer service and technical support?

I have been in touch with technical support and the last time, at least, was very good. We did get put in contact with a very good person who was able to help us. However, I know that my colleague had some problems a few years ago, so it might depend on who you get for support. Also, if you escalate the ticket to level two or level three support then it will be good.

How was the initial setup?

The initial setup is quite straightforward. My colleague handled the implementation and from what I could see, it was quite fast and there were no issues. On person is suitable for deployment.

Which other solutions did I evaluate?

Before one of my recent clients choose Acronis Backup, I was looking to see if there any other products that were preferable. However, my client ultimately preferred Acronis. 

What other advice do I have?

My advice to anybody who is considering this solution is that they are a well-known product, and you can find a lot of information about it online if you search the knowledge base and forums. There are a lot of people who have a lot of experience with it. In fact, the biggest lesson that I have learned from using it is that if I run into problems then I can find answers by searching the internet.

Acronis Backup is the kind of product that is quite easy to get started with, as it is pretty straightforward. The user interface is easy to understand, except for the trouble we have when it comes to reading the error messages.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AL
IT Manager at a tech services company with 1-10 employees
Reseller
Top 5
Restore point gives us what we need at the time we need it

Pros and Cons

  • "One of the features I have found most valuable is the restore point - it gives us what we need at the time we need it. The important thing is that the backup for Acronis doesn't depend as much on the device."
  • "For smaller companies it's a little more challenging to maintain."

What is most valuable?

One of the features I have found most valuable is the restore point - it gives us what we need at the time we need it. The important thing is that the backup for Acronis doesn't depend as much on the device. 

Another reason we use Acronis is that it allows you to back up a lot of data without losing too much on the time delay during the backup. Also, the amount of data that you can back up for one price is much better than other solutions where the price depends on the amount of the data being backed up.

The speed of the backup solution depends a lot on the speed being deployed on the customer side. For some customers, Acronis is a much better solution.

What needs improvement?

For some customers, it doesn't just depend on the type of product that you use, but on the infrastructure of the customer as well. Some customers don't have the potential or the infrastructure to support a cloud-based solution as a backup. That's why he had to go to on-premises and use a hybrid solution, which is why using SolarWind for our customers.

So for smaller companies, it's a little more challenging to maintain. But it's hard to say because you could have a very small company, but they have the potential of moving everything using a cloud infrastructure because they have the local infrastructure ready to support that kind of service. But another company may not have the infrastructure to support that kind of service. There are many factors for what kind of services are good for one customer and not good for another one, including the speed of data transfer that the customer can allow. That will determine if you're going to use a backup cloud solution versus a hybrid solution.

Actually, with Acronis, you can back up almost everything that you need to back up, including the engine database. So I don't see what else we could add to that solution for improvement.

When I look from the customer's perspective, everything is there. What could be good is just to have a simple package that could be appropriate for small companies who don't have the requirements for using the cloud solution. Maybe they could just have something a little more on-premises that could allow Acronis to do the customer's backup and then bring it to the cloud. That could be something that Acronis could try because everything now seems to be going to the cloud.

For how long have I used the solution?

I have been using Acronis Backup for at least eight months.

What do I think about the stability of the solution?

The stability is nice. It's good. I love it.

What do I think about the scalability of the solution?

I like Acronis Backup's scalability. It is very easy. Acronis gives you a lot of options.

How are customer service and technical support?

Up to now I didn't have to reach technical support for any kind of problem with Acronis because up to now I never had any problem.

How was the initial setup?

The initial setup is straightforward. You just deploy the program and the setup. Then you just have to specify what you need to backup with the schedule that you want. That's it.

What other advice do I have?

On a scale of one to ten I would give Acronis Backup a nine.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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