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Sharif Shaikh
Senior Operation Executive at a tech services company with 51-200 employees
MSP
Top 20
User-friendly and good technical support, but the initial setup is complex

Pros and Cons

  • "The most valuable feature is the extra protection, especially for the backup."
  • "The biggest problem that we have is when the antivirus is installed, the whole machine runs very slowly and some of the machines hang."

What is our primary use case?

We are using this product to back up our HDS node, which is part of a six-node cluster.

What is most valuable?

The most valuable feature is the extra protection, especially for the backup.

The interface is user-friendly.

What needs improvement?

The biggest problem that we have is when the antivirus is installed, the whole machine runs very slowly and some of the machines hang. We had installed it on 500 machines, but when our customer started having issues, we uninstalled it. It seems that it is not able to work on the servers.

Our customers were disappointed with this product and discontinued the service.

For how long have I used the solution?

We have been using Acronis for the past three years.

What do I think about the stability of the solution?

This is not a stable product because of the antivirus component. There are a lot of issues.

What do I think about the scalability of the solution?

We have not tried scaling but we have almost 800 users.

How are customer service and technical support?

The technical support is good.

How was the initial setup?

The initial setup is complex and it took a month to deploy.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are billed annually and there are no extra charges.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Elmira Iravani
Network Administrator at Hanatech
Real User
Top 5Leaderboard
Enables us to find agents and is good, useful, and user-friendly

What is our primary use case?

My daily use is that I log into the Admin Portal and I go to the portal of our customers and I get agent software for Windows or Linux. I then copy this agent on another server and I register that. Our primary use case is to find agents.

What needs improvement?

I would like to have more hardware space. It would make it better. I would like to have two more terabytes. 

For how long have I used the solution?

I started using Acronis six months ago.

What do I think about the stability of the solution?

It's always stable. It's very good, useful, and user-friendly.

What do I think about the scalability of the solution?

We are planning to buy the disaster edition and to use more of Acronis. 

How was the initial setup?

The initial setup was…

What is our primary use case?

My daily use is that I log into the Admin Portal and I go to the portal of our customers and I get agent software for Windows or Linux. I then copy this agent on another server and I register that.

Our primary use case is to find agents.

What needs improvement?

I would like to have more hardware space. It would make it better. I would like to have two more terabytes. 

For how long have I used the solution?

I started using Acronis six months ago.

What do I think about the stability of the solution?

It's always stable. It's very good, useful, and user-friendly.

What do I think about the scalability of the solution?

We are planning to buy the disaster edition and to use more of Acronis. 

How was the initial setup?

The initial setup was simple. It was done in ten minutes. 

I set it up for somebody else. 

What other advice do I have?

I think that Acronis Backup is good.

In terms of improvement, it would be helpful to know the Acronis support email to directly contact other Acronis support emails.

I would rate Acronis Backup a ten out of ten. I am very satisfied with Acronis. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Tommy Myo Min Aung
Senior System Engineer at a energy/utilities company with 501-1,000 employees
Real User
Top 5
User-friendly, plenty of features, and stable

What is our primary use case?

I have found the solution good only for desktop environments for backups. We use it for cloning.

What is most valuable?

The solution has all the features I need and user friendly.

What needs improvement?

The solution could be better if some of the features were more in-depth.

For how long have I used the solution?

I have been using Acronis Backup for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

How are customer service and support?

I have never needed to contact the support of Acronis.

How was the initial setup?

The installation was not a problem for me, it was straightforward.

What's my experience with pricing, setup cost, and licensing?

There is a license required…

What is our primary use case?

I have found the solution good only for desktop environments for backups. We use it for cloning.

What is most valuable?

The solution has all the features I need and user friendly.

What needs improvement?

The solution could be better if some of the features were more in-depth.

For how long have I used the solution?

I have been using Acronis Backup for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

How are customer service and support?

I have never needed to contact the support of Acronis.

How was the initial setup?

The installation was not a problem for me, it was straightforward.

What's my experience with pricing, setup cost, and licensing?

There is a license required to use this solution and it is inexpensive. However, it is an old license.

What other advice do I have?

I would not recommend this solution to others.

I rate Acronis Backup an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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DN
IT Officer at a pharma/biotech company with 501-1,000 employees
Real User
Priced well, quick restoration, but re-installation needs improvement

Pros and Cons

  • "The most valuable feature is the quick restoration. We can restore the data quickly."
  • "In some cases, at the time of reinstallation, some disasters happen. For the licensing on the computer the name of the computer and domain, everything is removed from the registry level. Then we have to install the Acronis from the start for it to work properly. Otherwise, the Acronis software will cause a lot of trouble at the time of reinstallation. That's where they need to improve the product. In the case people want to install the same software with the same hardware, it should not stop me."

What is most valuable?

The most valuable feature is the quick restoration. We can restore the data quickly.

What needs improvement?

In some cases, at the time of reinstallation, some disasters happen. For the licensing on the computer the name of the computer and domain, everything is removed from the registry level. Then we have to install the Acronis from the start for it to work properly. Otherwise, the Acronis software will cause a lot of trouble at the time of reinstallation. That's where they need to improve the product. In the case people want to install the same software with the same hardware, it should not stop me.

Acronis Standard software should improve the backup log report. 

For how long have I used the solution?

I have been using Acronis Backup for approximately two years.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable.

What other advice do I have?

I rate Acronis Backup a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MT
Director at NVIT
Reseller
Top 5
Desktop backup exceptional, but customer service and performance needs improvement

What is most valuable?

The solution is exceptional for desktop backup.

What needs improvement?

The backing up of virtual machines in VMware and Nutanix needs better integration and the performance of the solution needs improvement.

For how long have I used the solution?

I have been using this solution for six years.

How are customer service and technical support?

Customer support needs improvement.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is expensive and could be reduced a little.

What other advice do I have?

I rate Acronis Backup a six out of ten.

What is most valuable?

The solution is exceptional for desktop backup.

What needs improvement?

The backing up of virtual machines in VMware and Nutanix needs better integration and the performance of the solution needs improvement.

For how long have I used the solution?

I have been using this solution for six years.

How are customer service and technical support?

Customer support needs improvement.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is expensive and could be reduced a little.

What other advice do I have?

I rate Acronis Backup a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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