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Acronis Backup OverviewUNIXBusinessApplication

Acronis Backup is #7 ranked solution in top Cloud Backup tools and #10 ranked solution in best Backup and Recovery Software. IT Central Station users give Acronis Backup an average rating of 8 out of 10. Acronis Backup is most commonly compared to Veeam Backup & Replication:Acronis Backup vs Veeam Backup & Replication. The top industry researching this solution are professionals from a comms service provider, accounting for 31% of all views.
What is Acronis Backup?

Acronis Backup 12.5 is the world’s easiest and fastest backup solution for all your data, whether it is located on-premises, in remote systems, in private and public clouds, or on mobile devices. With enhanced backup validation and blockchain-based authentication of your backups with Acronis Notary, Acronis Backup 12.5 is the most reliable backup solution on the market today. 

Available in Standard and Advanced editions, Acronis Backup 12.5 protects data on 21 platforms. With active protection from ransomware, 15-second Recovery Time Objectives (RTOs), and backups that are two times faster than the closest competitor, it is easiest to-use, fastest, most secure and complete backup solution available today.

 Acronis Backup simplifies the management of data protection and reduces IT manual efforts with innovative features that automate data protection. These features include a zero-installation, unified touch-friendly web-based console to manage backup and recovery of all workloads and data, agentless and agent-based backups; and flexible granular, bare-metal, and dissimilar hardware recovery options.

https://www.acronis.com/en-us/business/backup/

Acronis Backup is also known as Acronis Backup, Acronis Backup 12.5 Standard, Acronis Backup 12.5 Advanced.

Acronis Backup Buyer's Guide

Download the Acronis Backup Buyer's Guide including reviews and more. Updated: November 2021

Acronis Backup Customers

Kings Academy, Rush Memorial, Pentagon Credit Union, Oxford School District, New York City Probation, Dolmen Insurance, New Bedford Community Health, Gerard Darel, Ready Honda

Acronis Backup Video

Archived Acronis Backup Reviews (more than two years old)

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Kashif Asrar Khan
ERP / HMIS / EMR Specialist at Fauji Foundation
Real User
Backup & Recovery Tool for System Administrators
In any network and system environment, backup and recovery is one of the most crucial, critical and inevitably important and demanding task. There are two products (Norton Ghost & Acronis True Image) which are top of the line in terms of granularity and flexibility. Reliable and rapid recovery is one of the system administrators’ strong needs in deployed domains. I had used Norton Ghost v.9 quite for some time and the sole purpose for usage was client pc’s restoration in case of HDD failure caused by malfunction, viral activity or any other reason for system drive corruption. Though both Ghost and Acronis provide excellent recovery from scratch for partition recovery to full HDD and Logical Volume backup and restore for almost all Microsoft operating systems (MS Small Business Server,…

In any network and system environment, backup and recovery is one of the most crucial, critical and inevitably important and demanding task. There are two products (Norton Ghost & Acronis True Image) which are top of the line in terms of granularity and flexibility. Reliable and rapid recovery is one of the system administrators’ strong needs in deployed domains.
I had used Norton Ghost v.9 quite for some time and the sole purpose for usage was client pc’s restoration in case of HDD failure caused by malfunction, viral activity or any other reason for system drive corruption. Though both Ghost and Acronis provide excellent recovery from scratch for partition recovery to full HDD and Logical Volume backup and restore for almost all Microsoft operating systems (MS Small Business Server, MS Windows Server 2008 to Windows Server 2012 and downstream to Windows Xp), moreover both support for Linux flavors like Ubuntu, Fedora and RHEL 6.
As a regular user of Acronis True image now for windows domain which consist of 74 pc's, with identical hardware and software considerations I found the Acronis true image as an best solution for backup & recovery and optimum tool for any HDD cloning.(Domain Controller with Windows 2003 R2 64 bit operating system on it without any limitation).
I found Acronis to be the best solution for following salient reasons:
1. Acronis UI is simple and easy to understand for novice user as well as advance user .All important tasks focused on one page.
2. True image is providing far more granular facilities like file and folder recovery.
3. Acronis doesn’t require .NET framework 2.x as Norton Ghost.
4. Acronis provides bootable support for Linux as compared to Norton Ghost and NovaStor Backup.
5. Acronis provided unlimited number of backups and doesn’t limit.
6. Network Drive backup is also supported for backup through Acronis True Image.
7. Image size of Acronis is less than image created through Norton Ghost.
8. Acronis keeps all of its incremental and full backups in Acronis Secure Zone which is inaccessible by malware, user interventions or any possible corruption of the image for backup. Secure zone is a propriety partition which is referred as ASZ only accessible by Acronis Backup and Recovery.
9. Recovery disk can be created on almost any type of portable device i.e. USB memory stick, external HDD, Zip drive etc.
Possible Cons:
Help Support is far less than Norton Ghost.
Domain Controller HDD image created through Acronis might pose problems like rejoining of the client pc to domain ,
Reliability in case of Active directory partition, MS SQL Server, Exchange Server is doubtful.
I am using Acronis bootable USB stick with image on it and almost saving 3 hrs. of manhours of our technical staff. One of other benefit which my Windows Domain gets is restoration of image on different hardware with Acronis Universal Restore.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
SR
Director of Global Architect at a manufacturing company with 1,001-5,000 employees
Real User
An established and consistent product but is lacking in cutting-edge features

Pros and Cons

  • "The most valuable feature is its consistency."
  • "This is not a feature-rich solution."

What is our primary use case?

We use this solution to backup some core, critical systems in our primary data center.

What is most valuable?

The most valuable feature is its consistency. It is an established product.

What needs improvement?

I feel like this product a little bit locked in the past.

This is not a feature-rich solution.

I would like to see a more SaaS-based solution, perhaps more cloud-centric. Essentially, keeping in lock-step with the other companies out there doing platform (PaaS) or software (SaaS) as a service, solutions.

We would like a more cutting edge, cloud-based DR solution that uses, for example, compression algorithms to make sure that backups run faster.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

I have never had scalability problems with it.

How are customer service and technical support?

I have not directly spoken with technical support.

What about the implementation team?

We leverage all of our operations through what used to be Dell Services but is now known as NTT Data.

What's my experience with pricing, setup cost, and licensing?

Our licensing fees are on a yearly basis.

Which other solutions did I evaluate?

We did an evaluation of many different solutions, primarily because we were moving from more on-premise to cloud-based solutions. So, as a result of going to the cloud, we looked at the Best of Breed in the cloud space.

Ultimately, we implemented two solutions. We use a Veeam cloud backup appliance solution and a leveraged TSM environment for our core operations provider. It was decided based on cost flexibility and technology richness.

What other advice do I have?

Because this solution is not feature-rich, we have looked at other solutions.

My advice for somebody who wants to implement this solution is to make sure that they understand the requirements. This includes the RTO (Recovery Time Objective) and the RPO (Recovery Point Objective). Based on the requirements, find the solution that is going to fit best for what they really want to invest in.

I would rate this solution a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Acronis Backup. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,407 professionals have used our research since 2012.
ZS
Engineering Director at IT group
Real User
It has improved the efficiency of work

What is our primary use case?

Backing up the whole machine of the workstation.

How has it helped my organization?

It has improved the efficiency of work.

What is most valuable?

Active protection.

What needs improvement?

The manual is too simple.

For how long have I used the solution?

Trial/evaluations only.

What is our primary use case?

Backing up the whole machine of the workstation.

How has it helped my organization?

It has improved the efficiency of work.

What is most valuable?

Active protection.

What needs improvement?

The manual is too simple.

For how long have I used the solution?

Trial/evaluations only.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
KB
‎IT Software Engineer at a tech services company with 11-50 employees
Real User
It's possible to use the solution not only on-premise but also in some cloud environments

What is our primary use case?

I am using it for testing, to investigate the program.

What is most valuable?

For me, the valuable feature is that they are looking forward at some cloud integrations and to bring in some of their solutions for Azure and other clouds. It's possible to use the solution not only on-premise but also in some cloud environments that have been growing lately.

They also have a very big knowledge base and support. If you don't know something or something goes wrong, you can always find yourself a solution or contact help and receive good consultation.

What needs improvement?

They need to continue working on it to make it work more smoothly and faster.

What do I think about the stability of the solution?

I am satisfied with the stability.

What do I think about the scalability of the solution?

Scalability is good.

How is customer service and technical support?

I have been satisfied with technical support.

How was the initial setup?

The setup was average, not very hard but also not a one-click installation.

What other advice do I have?

it's better to search for a solution from among the top vendors. Acronis is one of them. In any environment you need a backup solution and protection for disaster recovery. You need to use a solution to back up your servers and Active Directory, etc. Acronis is quite a good solution for that.

The most important criteria when selecting a vendor are the vendor's reputation and the quality of the solution.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Jason Bloom
Owner at Bloom Technology Group
Real User
Takes a lot of the manual work out of replicating backups

Pros and Cons

  • "The ability to clone backups."
  • "I would like to see better centralized management, because I use it across multiple clients. To have a console that centrally manages them would be nice."

What is our primary use case?

I use it for server backups and workstation backups and it performs pretty well.

How has it helped my organization?

It has taken a lot of the manual work out of replicating backups.

What is most valuable?

The ability to clone backups, to have backups replicated.

What needs improvement?

Better centralized management, because I use it across multiple clients. To have a console that centrally manages them would be nice.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

I use it for very small workstations to launch servers, so the scalability is good.

Which solution did I use previously and why did I switch?

We chose Acronis because it had better non-cloud backup features.

How was the initial setup?

The setup was very straightforward, it was easy. There weren't any complications to it.

What other advice do I have?

My most important criterion when selecting a vendor is the usual: pricing.

I rate this solution at eight out of 10. I don't think any backup solution is perfect, so I think eight is a fair rating for it.

Make sure you are looking for objectives for your backup. There are less expensive solutions out there. You really have to weigh what your backup objectives are in the first place.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user454233
Network Administrator at a educational organization
Video Review
Real User
It was very easy to set up, the reliability has been wonderful

What is our primary use case?

Our primary use case for Acronis Backup software is to back up our VMware environment. On a scale of 1 to 10, I would give this an 8. With our VMware environment it's very tricky to get everything backed up just like you need it. With Acronis software it was very easy to set up, the reliability has been wonderful. On a daily basis I know that the incremental backups are running properly. On the weekends the full backups are running efficiently. Any time I've had to contact support, whether it be a phone call or online chat, it's been very easy to get a hold of someone, and they work with you continually until you resolve whatever issue it is that you're having, and you feel comfortable with the resolution.

What is most valuable?

I would say my favorite feature with Acronis Backup software is creating one job that will backup all of our VM servers. We have about 50 servers and we need to get all of them backed up, and it keeps you from having 50 different backup jobs listed, backup tasks. You create one, and you go in, and you select all of the VMs that you want, or the ones that you don't want, you just leave them unchecked. Then, anytime you add in a new VM server to your environment it's very easy to just go in and add to that new server to the backup job that you already have, you don't have to create anything new, you just add it in, and you're good to go.

What needs improvement?

I don't see very many opportunities for improvement with this product. On a daily basis it's really easy to use and manage. There are some frustrating things. One in particular is when you're looking through your logs from the previous night's jobs and you see a warning, and you go in, and you try to dig through to find what exactly the warning meant, and you can't find anything. Everything is green, there's no yellow, there's no red, and you have no idea. That can be a little bit frustrating. Other than that, it works really well. 

For how long have I used the solution?

Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user812175
Solutions Consultant at a tech services company with 11-50 employees
Vendor
It works with different types of partitions or different OSs

Pros and Cons

  • "​I have everything I need in the backup or in the partition. ​"
  • "It works with different types of partitions or different OSs."
  • "Stability is always good. I have used Acronis for 10 years now, if not more. I have never had a problem with availability, etc."
  • "I would ​change the GUI a little to make it a bit more interactive. It should have a slightly more updated look, not something which looks like it was designed five years ago despite the fact it is easy to follow and very appealing.​"

What is our primary use case?

I use it to basically backup my laptop and have several copies of it residing in different places. 

It performs awesomely. I have been super thrilled with the results. The GUI is easy to follow.

How has it helped my organization?

I have a backup and can restore. I just restored a backup a month ago. It saved me because it had lots of work/business-related documents that I needed. 

What is most valuable?

  • Ease of use
  • It works with different types of partitions or different OSs. 
  • I have a Mac and a Windows-based computer, and it performs with both equally as well.

What needs improvement?

I would change the GUI a little to make it a bit more interactive. It should have a slightly more updated look, not something which looks like it was designed five years ago despite the fact it is easy to follow and very appealing.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Stability is always good. I have used Acronis for 10 years now, if not more. I have never had a problem with availability, etc.

What do I think about the scalability of the solution?

I am a personal user, so scalability is not really relevant.

How are customer service and technical support?

I have never had the need for support.

Which solution did I use previously and why did I switch?

I was previously using the following:

  • Symantec, like P.q Magic.
  • Ghost, which is another competitor, for partitions and backup.
  • Something with Windows, like a basic backup solution and others.

A colleague of mine recommended Acronis Backup. He said, "You should try Acronis." This was when Acronis was not popular or common. Everybody was using the competitors' solutions. I tried it and it worked. 

How was the initial setup?

The initial setup is super easy and super easy to follow; straightforward. That is the benefit of the ease of use with Acronis solutions. 

What's my experience with pricing, setup cost, and licensing?

I like the pricing, and that it is easy to use and has performed well. 

Which other solutions did I evaluate?

I have tried other solutions, then I saw Acronis, and it did everything. It was an all-in-one solution for OS, Apple iOS, or Windows. Again, it was easy to follow. 

What other advice do I have?

Try all of the solutions in the market. You will see for yourself that Acronis is the easiest to use and stable. It has never failed on me. 

I have everything I need in the backup or in the partition. 

Most important criteria when selecting a vendor: Good support if I ever need it. Therefore I would know that I have someone to contact, especially when considering this is a backup, thus it is crucial for it work properly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Emrah Aykutalp
IT Operation Infrastructure Virtualization Specialist at a energy/utilities company with 1,001-5,000 employees
Real User
A very fast and reliable backup, which requires less management, but could support more types of storage

Pros and Cons

  • "It is a very fast and reliable backup, which requires less management and restores quickly.​"
  • "The user interface (UI) is easy to use."
  • "It is fast and easy for an image-based backup across all platforms."
  • "​It would be nice if it could support more types of storage: EMC, HPE, Veeam, etc."

What is our primary use case?

I have used it on a virtual server, as a backup server.

How has it helped my organization?

I do not worry that the backups are not running, or panic when a storm is coming through. It is a very fast and reliable backup, which requires less management and restores quickly.

What is most valuable?

It is fast and easy for an image-based backup across all platforms. The user interface (UI) is easy to use. We have a large virtualization infrastructure. Image backup is very important to us.

What needs improvement?

It would be nice if it could support more types of storage: EMC, HPE, Veeam, etc. Veeam backup is integrated with many storage producers, but Acronis does not integrate that much.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

Not yet.

How are customer service and technical support?

I would rate the technical support as a nine out of 10.

Which solution did I use previously and why did I switch?

Previously, I have used many different solutions. Now, I am using Veeam and Acronis.

How was the initial setup?

The setup is straightforward.

Which other solutions did I evaluate?

We evaluated the VMware backup solution, Acronis, Symantec, and Veeam. However, we are now using both Acronis and Veeam.

What other advice do I have?

I would advise this product for the use of backup systems.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user790503
Network Engineer at a manufacturing company with 51-200 employees
Vendor
Allows me to make server-level backups for DR and virtual server backups for file-level restores

Pros and Cons

    • "If there was a wizard that would lead you down a road, when creating a backup, that would probably be better than having to go online or call somebody to actually do a backup. It's not intuitive..."
    • "I can't select a network location. I have to map a drive on the server, and then I have to select the mapped drive in order for it to put the backup out there."

    What is our primary use case?

    We use it for the backups.

    How has it helped my organization?

    The advantages to me are I make two backups. I make a backup of the entire server that goes offsite. That's for disaster recovery. And then I make another copy of just two virtual servers that write on the physical server to a local NAS device. That way, I can do file-level restores.

    Click Here For a Free 30-Day Fully Functional Trial of Acronis Backup v12.5

    What needs improvement?

    I have used it in the past. Not the same software, but the same company, and had success with it, and it was fairly easy to use. This one is much more complicated, but there are a lot more things involved in a backup. I have had issues with this one just in completing backups. Sometimes, for some reason, it has to run several times in order for it to do it completely, so I put in a ticket. We worked through it and it just seemed to solve itself, and neither one of us, neither the technician nor I, knew what it was doing or why it did, it but it fixed itself.

    I also think the fact that it is extremely customizable means that it's really easy to get something wrong, and it not work as intended. So I would say, if there was a wizard that would lead you down a road, when creating a backup, that would probably be better than having to go online or call somebody to actually do a backup. It's not intuitive whenever you're trying to do something. You don't know whether you need to make a plan first or whether you need to make a backup first, it really depends on what you're trying to do and you really can't do that without asking somebody a question.

    The problem that I've had would be more along the lines of it connecting to something else to back it up. For example, I'm currently having a problem with the way, when you have to select a network, I can't select a network location. I have to map a drive on the server, and then I have to select the mapped drive in order for it to put the backup out there.

    I can't say this location is where it needs to go. I actually have to map a drive instead of going, "Just go to this IP address, this shared location, and put it here," I can't do that. It won't take it. I have to actually map a drive and put it in there for it to go, "Okay." If for some reason there's something wrong with that map, then the backup can't go there, even though I can ping the location, I can pull up the location, the software doesn't do that. 

    Or, if it does do that, I don't know how to get it to do that, which I would say would be my complaint with it, the fact that there's not a lot of intuitive ways to be able to do something. In other words, it expects you to have the knowledge of how to operate it in order to set it up. If it's giving you a yes or no question and you don't know what this means, whatever that question is - "Do you want to do this, yes or no?" - if you don't know what "this" means or what "this" does, then I don't know how to answer that question

    The problem is I can't select Help and it says, "Okay, if you're doing this, this is what you need to do. Or, this is for this, so if you want this, select yes. If you want this, select no." There's none of that. There's just me saying, "I don't know what this means." So, then I have to google it, try to figure it out.

    If there was a wizard that would say, 

    - "What are you trying to do?" 

    - "I want to do a backup like this." 

    - "Is it going to be offsite, online, another server?" 

    It would create the configuration by asking questions through the wizard. This is what Microsoft has been doing for decades. That's how their stuff gets set up correctly. If Acronis had one of those - and it might, I just don't know how to get to it, or to start it - for it do the stuff for you, that would be a big thing for me.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    No issues as far as it locking up or crashing, just actually getting it to do a backup, and do it correctly.

    What do I think about the scalability of the solution?

    Any time that you do a backup that's not at the local level, it's online, you're at the mercy of whatever your connection is. If your connection is not good or stable, then you're going to have issues.

    The issue is, when I did an offline backup - I don't know if it was my connection or because of how the software works or how it handles its packets - to upload the initial backup up took something like four days. That's a long time to me.

    After the initial backup is done, when it does its daily backup offsite, it only takes about 20 minutes, 30 minutes. It's normal for it to take longer for the initial backup because you have to put all new information up there. After that you're just changing, it's a just a differential, so that's normal. When I'm doing the backup to the local, after the initial one, it takes about six minutes to do the backup.

    The problem is that to get that initial thing done is painful. After that, the backup works okay.

    How are customer service and technical support?

    I've talked to tech support several times. I would say they're a seven or eight out of 10.

    This is going to sound bad, but this is the way it is in a lot of tech stuff. Whenever I call tech support and talk with somebody, and I can't understand them because of their accent, it's a problem. When I have support from a non native English speaker, it's very hard for me to understand stuff, and when they have to repeat things several times because I'm not sure what they're saying, to me that's a communication issue. If I'm calling the company, and I need support on their product, and I can't understand the person that I'm speaking with, then that's a communication issue that's not on me. That's on the company. 

    It's not just Acronis that is like this, there are a lot of companies that are like this, and I understand why they do it. I'm just saying as an IT professional, it's very frustrating when you have to ask somebody to repeat things several times, or I repeat it and it's not correct, and they repeat it. And, we spend most of our time trying to figure out what each other is saying instead of fixing the problem. 

    To me that's extremely frustrating.

    Which solution did I use previously and why did I switch?

    We used the inherent Windows Server Backup in the operating system. And the reason we switched is, the way it's configured, for me to save to a location that's local, it has to take the entire location. In other words, I have to dedicate the entire NAS device to the backup, and it will reformat all of it and take all its space for the backup. 

    I didn't want that. I have a NAS device that has other backup stuff on it that is not part of the server backup. It's archived information, so I couldn't do it that way. So for me to have a backup I would have to do the backups manually every day.

    Click Here For a Free 30-Day Fully Functional Trial of Acronis Backup v12.5

    How was the initial setup?

    You could use training for setup, but if they just made quick tutorial videos, for example, this is how you do a backup, a local backup, and have the video go through and do it. You would watch it. You would be looking at the same screen as you look at if you were doing it yourself. And then somebody would narrate. "This is what you do: you do this, you do this, you do this." Just walk through the steps. It doesn't have to be really detailed. Rather, when you get to an option where there's a question, and it's a yes or no question: "This is where you select this." Just a little video that's two minutes or three minutes long that shows you how to set up a backup. Something as simple as that.

    A lot of people in the tech industry, or people who do this for living, they learn things quicker this way; in other words, show me once, I can do it. 

    You don't need to have it for the lowest common denominator, make it kind of a medium level. Worse case scenario, they just rewind and watch it again. To me, if they did that then you'd have little videos where you see how to do things, how you use the app. Instead of it being written out, it's actually where I can visually see it. Some people learn better reading something, some people learn better doing something, some people learn better watching something, so give them different avenues.

    Which other solutions did I evaluate?

    Yes, we evaluated Norton, which I don't like. Acronis. And then, of course, the Microsoft solution.

    I like Acronis as a company and the backup solution. Like I said, I've used it before, and it was very easy to use. It was a different backup solution than the one I'm currently using, but still made by Acronis. 

    The same thing with Norton, I've had experiences with Norton, and it's a pain. There is always a problem, I have had configuration issues and restore issues using Norton. I don't know if it was that particular situation where it was a problem, but I've use Norton a couple of times and it's always been problematic. Every time I've used Acronis in the past - I've been doing this for 25 years - I haven't had any problems. So my experience in the past taught me to steer away from certain things. I don't use anything that has that word "Norton" on it. Seriously, whether it's antivirus, backup, it doesn't matter. Every time I've ever use any of their products it's always been a pain to get it configured and for it to work properly.

    What other advice do I have?

    I would say it's not a steep learning curve, but there's a learning curve, learning how you want it set up, because of the amount of options that you're given. It's good that you have a lot of different options. It's also bad that you have a lot of different options, because it is really easy for you to be able to make a selection that's not going to optimize your backup solution. So, I would say that as long as you know what you need, and you're familiar with the software, then you should not have many problems, with a little bit of learning/reading about the app before you use it.

    I would say Acronis is about nine out of 10, overall. Some documentation or some wizards that would help you through the process, especially if you're new to the software, would benefit. I'm never going to give anybody a 10, so nine would be a 10, because everything can be improved. I don't believe in a 10.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user783072
    Managing Director
    Vendor
    It is cost effective compared to other backups

    Pros and Cons

    • "Acronis has many features, which are really very interesting, when it comes to data backup and recovery, especially disaster recovery (DR)."
    • "It would be nice to have it on the cloud platform without using third-party equipment."

    How has it helped my organization?

    The beauty with it, I can just buy my license and backup in these machines. In addition, it is cost effective compared to other backups. 

    What is most valuable?

    Acronis has many features, which are really very interesting, when it comes to data backup and recovery, especially disaster recovery (DR).  

    What needs improvement?

    It would be nice to have it on the cloud platform without using third-party equipment. There are some backup solutions which whereby if someone wants to do data backup they can do exchange server backups, Outlook backups, but what I am interested in is if a client is interested in a backup solution, he can easily backup his own information from a standalone machine. For example, using the desktop direct to the cloud without necessarily first buying a NAS to put a NAS in place.

    For how long have I used the solution?

    More than five years.

    What do I think about the stability of the solution?

    It is a stable product.

    What do I think about the scalability of the solution?

    No issues. What I came to realize is if our storage space is coming to full, I have seen the option expanding it. I do not think I have any problems with scalability.

    How was the initial setup?

    It is not hard a hard thing to set up. Acronis is one solution I have interacted with and it is a bit simpler/easier compared to some other ones which I have interacted with. When it comes to setup, I have no problems. 

    What's my experience with pricing, setup cost, and licensing?

    When it comes to elements like cost, I think it is the only backup solution which has perpetual licenses, whereby you buy the license once and for all.

    I would like to know if there is any other distributor where I can get this solution without necessarily first waiting for one distributor to respond, where there is no confusion, in most cases things do not move right. Look at Acronis, we only have one distributor in East Africa and you can request a price from a distributor and they take their time. Really that one is disturbing some of us a lot.

    Which other solutions did I evaluate?

    No.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
    it_user454233
    Network Administrator at a educational organization
    Real User
    We use it for backing up our VMware environment. Can configure a single backup for all the VM servers.

    What is our primary use case?

    Server backups, including all of our VMWare servers and a few physical Windows Servers. 

    How has it helped my organization?

    I don't worry that the backups aren't running or panic when a storm is coming through; it just reassures us because we've  seen what it's doing, what it can do, and that it's doing what we're asking it to do. For example, if somebody deletes a file out of their Home folder or a shared folder, then knowing that I've got it and that I can get it back fairly quickly is important. Also, if a VM server were to go down we would be able to recover.  It's just that sense of security and peace of mind.

    What is most valuable?

    My favorite feature is that we use it for backing up our VMware environment and then, we just have a few physical servers. I like that I can configure a single backup so as to backup all the VM servers. I also like that it gives you a place for backing up to multiple locations of all the backup jobs/plans.

    Other features such as setting up the vaults, email notifications, restoring a full VM, restoring just down to files and folders (once you know exactly how to do it, it's very easy and quick to do) are also valuable. So, there are a lot of things that I really like about it.

    Special for IT Central Station Visitors: Free 30-Day Trial of Acronis Backup 12.5

    What needs improvement?

    We have been using this solution for almost a year now.  I'm not sure about the improvements aspect because it has been a learning experience for me. However, I know that any time I've come across an issue with it, I open a case with support by calling  or starting a chat session and they help me figure it out.

    A lot of the times, it was just something that I was doing wrong. Setting everything up has been fairly easy. In terms of monitoring it, most of the issues that I've had were on the user's side, for example for the restoring part, I was doing it the wrong way. However, once they walked through with me and showed me exactly how I needed to do it, then it worked perfectly. 

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    I have not experienced any stability issues. I had to add some more RAM to my Management Server, and then I had some issues with my Synology NAS, but other than that, no other issues were experienced.

    Special for IT Central Station Visitors: Free 30-Day Trial of Acronis Backup 12.5

    What do I think about the scalability of the solution?

    It seems like I haven't had any issues since I added the RAM to the Management Server, but it does seem to start being sluggish because I have it running on a Windows 7 machine. So, I'm considering trying to move it over to a true server (either a 2008 or 2012 Server) and then, to update that. However, it hasn't been an issue since I added the RAM. We added three physical machines that we're backing up now. It was super easy. Once we had the lessons, added that in and got those backed up really quick. That was really nice. We know, at any point, if we have a VM or a physical server that we need to add to make sure it's getting backed up, we know exactly what we need to do and that it's very capable of handling it.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Manuel Cortazar
    Systems Manager
    Real User
    Configuration of automatic backups and the full image of the hard drive make it reliable

    How has it helped my organization?

    More reliability of backups and security.

    What is most valuable?

    The configuration of automatic backups and the full image of the hard drive, so in case something happens I can recover the full hard drive.

    Click Here For a Free 30-Day Fully Functional Trial of Acronis Backup v12.5

    What needs improvement?

    Installation could be easier.

    What do I think about the stability of the solution?

    The stability is a really good characteristic. Even if the PC is off, the software tries to apply the backup.

    What do I think about the scalability of the solution?

    No, the application has very good support. The only difficulty is in the security of each computer login. In general, the application is excellent.

    How are customer service and technical support?

    The knowledge is excellent from the support people. The only difficulty is regarding the support hours, because they are a long way from us in terms of time zones.

    Which solution did I use previously and why did I switch?

    Not myself. But at this company they had Carbonite, a really bad application. We switched because of this application's features that permit us to do many things.

    How was the initial setup?

    It was difficult because of the security logins that are different for each computer.

    What's my experience with pricing, setup cost, and licensing?

    This application, which we bought through PC MALL, was expensive. A month later I discovered the price was totally different. I already told fiends the application works very well, but they should buy it at a different price than we paid.

    Click Here For a Free 30-Day Fully Functional Trial of Acronis Backup v12.5

    Which other solutions did I evaluate?

    Barracuda Backup and EaseUS Todo Backup.

    What other advice do I have?

    Proceed with it, it's a good application; just check the price.

    Also, I can explain to my friends the “issues” I have had during the installation so it can be implemented faster and more easily.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user735180
    Chemical Process Control Specialist at a pharma/biotech company with 10,001+ employees
    Vendor
    ​Management console is able to control all backups from one location, but the cleanup function has never worked

    What is most valuable?

    One license per VMware Host to backup all the VMs on that particular host.

    How has it helped my organization?

    Management console is able to control all backups from one location.

    What needs improvement?

    Error log interpretation will come back with some great big number, then it will want to go to the internet, but it is a silent site. Unfortunately, we aren’t able to really tell what is going on.

    For how long have I used the solution?

    I have used the solution for five to six years.

    What do I think about the stability of the solution?

    No issues with stability.

    What do I think about the scalability of the solution?

    No, but it doesn’t do cleanup at all. I have set to keep data for four months on some backups, then they are marked to be deleted, but never delete. Consequently, I run out of disk space, then I manually have to purge the backups from the management console. This feature has never worked.

    How are customer service and technical support?

    Very knowledgeable.

    Which solution did I use previously and why did I switch?

    This was our first solution.

    How was the initial setup?

    It was fairly straightforward.

    What's my experience with pricing, setup cost, and licensing?

    It is better than most.

    Which other solutions did I evaluate?

    Veeam. They seemed okay, but they didn’t do physical computers and I needed both.

    What other advice do I have?

    If you are looking to implement this product, "Do it."

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    RP
    Owner
    Reseller
    Version 12.5 is much more sophisticated than 11.7, more efficient, and protects from ransomware

    Pros and Cons

    • "If you need to recover, it's the best recovery software I've ever used and I've been in this business for over 30 years. Plug a disc in and tell it to recover this machine and it's done. You walk away from it and it's done. Reboot it and it's perfect."
    • "This might be a lack of understanding on my part, but it's difficult to purge old backups."

    What is most valuable?

    Version 11.7 was good, but 12.5 is much more sophisticated. It does a lot of things that 11.7 didn't do, like protecting from ransomware. The structure and the organization of it is better than 11.7. In terms of backups, it works more efficiently. It takes less time to do the backups than 11.7 did, and a whole lot less time. From my perspective, it does what it's supposed to do. It backs up and secures my data.

    If you get hit by malware and it says, "I'm gonna crash your machine in five minutes," or something like that, this software finds it out and recovers it right away. It restores your machine automatically to where it was. That's an enormous stride forward.

    If you need to recover, it's the best recovery software I've ever used and I've been in this business for over 30 years. Plug a disc in and tell it to recover this machine and it's done. You walk away from it and it's done. Reboot it and it's perfect.

    Special for IT Central Station Visitors: Free 30-Day Trial of Acronis Backup 12.5

    What needs improvement?

    This might be a lack of understanding on my part, but it's difficult to purge old backups.

    Also, there's something in it that detects ransomware. But it's detecting a program that runs in the background of my machine that it thinks is ransomware. But it's a printer equipment utility that runs in the background. I copied the link and put it in the "these are okay" section of the software, but it still gives me errors.

    What do I think about the scalability of the solution?

    Scalability is great. All you need is a license and it will handle up to a 1,000 machines.

    How are customer service and technical support?

    I'm very pleased with it. Support is wonderful, the people are great and they know their stuff. I even had one person supporting me on a Sunday afternoon when he was off work.

    Which solution did I use previously and why did I switch?

    It was a Microsoft backup. The stuff that came with the file server, SPF 2008. It was absolutely awful compared to Acronis. Acronis is dedicated to doing backup.

    Special for IT Central Station Visitors: Free 30-Day Trial of Acronis Backup 12.5

    How was the initial setup?

    Version 11.7 was a pain to install on a workstation, but 12.5 is nothing. You go to a workstation, put the software in, and register the license, then it's done.

    Disclosure: My company has a business relationship with this vendor other than being a customer:
    RL
    IT Desktop Support
    Real User
    Universal Restore allows you to reimage a computer without having to have all the drivers

    Pros and Cons

    • "I've reimaged servers and been back up and running in exactly no time with the completely new hardware."
    • "It does not delete locked files."

    What is most valuable?

    I've reimaged servers and been back up and running in exactly no time with the completely new hardware. 

    The Universal Restore allows you to reimage a computer without having to have all the drivers. It allows you to boot the machine; once you get the machine up and running, then you can install the drivers.

    Click Here For a Free 30-Day Fully Functional Trial of Acronis Backup v12.5

    What needs improvement?

    It doesn't seem to do the following on the server but it does so on the work station: It does not delete locked files. So I created a small batch file that, after the backup, I go in and I run. That deletes all the extraneous lock files. I tried running the batch file automated but it would not run for some reason.

    What do I think about the scalability of the solution?

    I keep five months of full images of the server. And my work station, I keep three copies, three months' worth. And I backup my data separately. All the data is on a server and nothing is on the computer.

    I backup data daily, five copies of it. Every five days, I overwrite the first one. So I've got five days of data, and three days of images and of the workstation, and five copies of the server image. I do it automated every month and I've never had a problem.

    Which solution did I use previously and why did I switch?

    I've used all of them. I've used Norton Ghost, and years and years ago something called FastBack. Norton Ghost is really the only other one, but my experience is there are more problems with using it than Acronis.

    How was the initial setup?

    Very simple. I can create a backup program in just in minutes because I know the program so well. It is very easy to set up if you know anything about computers, and even if you're not familiar with computers.

    It takes me no time at all and the backup procedure is pretty much straightforward, depending on how complicated your system is. 

    I'm using the pro version. Personally, I think that the home version is more complicated to set up than the professional version, for some reason. You would think it would be the other way around.

    Click Here For a Free 30-Day Fully Functional Trial of Acronis Backup v12.5

    What other advice do I have?

    Buy it. Simple. It's the best backup. I've used it to restore a number of machines without any trouble at all. It's very simple with a hard drive. It makes it much easier if you have a complete new system.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user719391
    Applications Analyst IV with 51-200 employees
    Vendor
    Enables restore of backup to machine with different hardware

    What is most valuable?

    What needs improvement?

    The software requires a number of network ports to be open between the management machine and the clients and backup devices. It would be good to eliminate the SMB port requirement between the management machine and the backup device.

    It would also be helpful to reduce the number of required ports between the clients and the management machine to just one incoming and/or outgoing port.

    Bare metal recovery of a machine from backup requires hard drive drivers to be manually loaded. It would be helpful if the various hard drive drivers were included in the recovery boot media.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    No.

    How are customer service and technical support?

    Technical support has been excellent.

    Which solution did I use previously and why did I switch?

    We switched to Acronis Backup because it allows us to easily manage and monitor our backups.

    How was the initial setup?

    The initial setup was straightforward. The management interface is intuitive.

    Click Here For a Free 30-Day Fully Functional Trial of Acronis Backup v12.5

    What's my experience with pricing, setup cost, and licensing?

    There are cheaper backup solutions around, but they are not as straightforward to set up and to use and lack some of the features of this product. By researching pricing for the same product on Google, we were able to negotiate a good deal.

    Which other solutions did I evaluate?

    We did evaluate other products and Acronis Backup Standard best met our needs, subject to our budget constraints.

    What other advice do I have?

    This is a great product. When evaluating different products it is important to test the recovery from backup. Acronis provided better recovery from backup options than some other products that we evaluated.


    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user723075
    Owner
    Vendor
    Very flexible with options to select files to ignore as well as incremental and differential backups

    Pros and Cons

    • "I can encrypt the data, I can make it send me an email if it fails. It lets me choose which files I want to ignore during backup."
    • "If I could create a protected image backup on a computer partition that just would be just for the image backup; and only the program could access it to prevent viruses from getting into it. That would be very, very good."

    How has it helped my organization?

    Up to now, it was fantastic. Whenever we had a problem, we just restored the image. Every first of the month I'm doing a full image backup, and every day of the month a differential backup.

    The improvement is that if something happens, I can go back very quickly. I keep all my data in different locations. The partition where I'm using the image, it's actually like an engine. So, if something happens, I just put the engine back and get back to work very, very quickly.

    What is most valuable?

    I use the backup recovery for work station, for server, and disk director.

    I also like the fact they provide real support. I have human support, which is very important, and they've really improved.

    The software is very, very flexible, there are a lot of options. I can encrypt the data, I can make it send me an email if it fails. It lets me choose which files I want to ignore during backup. I can do incremental or differential. And there is the Universal Restore, which is less and less important today, but it's still there.

    What needs improvement?

    Recently there was an event where I thought everything was working OK but, in part, the image wasn't good. It didn't give me a message telling me that the image didn't work properly. But that's very rare. Usually the backup works fine.

    I would prefer that they not change the interface every time there is a new release. The best one was actually the one from 2009. It was very easy to use. But I just bought the server, 12.5, a couple of weeks ago. I had to call one of the technicians to help set it up. It was so complicated. And I still don't know how to use it. It's very, very complicated.

    And you know, at the end of the day, we want things to work seamlessly, to work really quickly and easy. It's a shame they're making all these changes. We don't need them. They should improve the program without changing all these things, just add things.

    If I could create a protected image backup on a computer partition that just would be just for the image backup; and only the program could access it to prevent viruses from getting into it. That would be very, very good.

    What do I think about the scalability of the solution?

    I can't really say, as I'm just using it for myself.

    How are customer service and technical support?

    Recently, fantastic. I'm very happy with them. I actually complained to the head office a few times two years ago because it was a disaster. There were people who barely knew what they were talking about. Recently, I've had a very good technician, very proactive, and I'm very happy with them.

    Which solution did I use previously and why did I switch?

    Previously I used Ghost from Symantec. I also tried other products at the same time just to make sure I was making the right decision. No question that the Acronis is better than everyone else.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user723057
    Owner
    Vendor
    Invaluable for disaster recovery and pretty quick doing a restore

    What is most valuable?

    Backing up computers remotely and storing them on a network share.

    How has it helped my organization?

    It’s invaluable for disaster recovery and is pretty quick doing a restore.

    What needs improvement?

    Sometimes I’ve found the agent won’t install, and it doesn’t give you a reason why. You click on the event link, and it goes to the Acronis site, and the site says no information found.

    For how long have I used the solution?

    Eight to 10 years (with older versions).

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    No.

    How are customer service and technical support?

    They are very good on chat, which is what I use mostly.

    Which solution did I use previously and why did I switch?

    No…

    What is most valuable?

    Backing up computers remotely and storing them on a network share.

    How has it helped my organization?

    It’s invaluable for disaster recovery and is pretty quick doing a restore.

    What needs improvement?

    Sometimes I’ve found the agent won’t install, and it doesn’t give you a reason why. You click on the event link, and it goes to the Acronis site, and the site says no information found.

    For how long have I used the solution?

    Eight to 10 years (with older versions).

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    No.

    How are customer service and technical support?

    They are very good on chat, which is what I use mostly.

    Which solution did I use previously and why did I switch?

    No.

    How was the initial setup?

    The setup was straightforward, and it installed quickly.

    What's my experience with pricing, setup cost, and licensing?

    Machine licenses can be a little costly, especially if you have many machines to image.

    Which other solutions did I evaluate?

    No.

    What other advice do I have?

    Take some time to learn the program, and all the functions it has to offer.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user722217
    User
    Vendor
    Enables backup of entire computer including operating system, registry, fully or incrementally

    What is most valuable?

    The fact that I can backup my entire computer including the operating system, registry, etc., and my data drive. I can optionally restore either one or more entire drives or specific files or folders. The backup can be done automatically each night, and can be either a full or an incremental backup. I do the full backup each Sunday and incremental backups all other nights.

    How has it helped my organization?

    I never need to worry that the installation and removal of a problematic application has negatively affected my operation.

    What needs improvement?

    The initial installation of the product was difficult. However subsequent releases and updates have been easily applied. I assume that the initial installation has been improved since 2011.

    For how long have I used the solution?

    Since 2011.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    No.

    How are customer service and technical support?

    Outstanding. Their telephone support is wonderful, including their ability to take control of my computer and directly fix any problem I’m having, which is a rare occurrence. Their people are easy to communicate with, and their user guide is also outstanding.

    Which solution did I use previously and why did I switch?

    I don’t remember the name of the previous product I used, but it was discontinued by the vendor. It also was not as complete as the Acronis product.

    How was the initial setup?

    As noted above, the initial installation of the product was difficult. However subsequent releases and updates have been easily applied. I assume that the initial installation has been improved since 2011.

    What's my experience with pricing, setup cost, and licensing?

    Take their full support package, which includes their ability to take control of and repair any problem with the product on your computer. It is a very inexpensive upgrade.

    Which other solutions did I evaluate?

    Yes, but it was so long ago that I don’t remember the names of the alternative products.

    What other advice do I have?

    Do it!

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user720507
    User
    Vendor
    Version 12.5 Only ​Has A Web Interface However It Deploys Quickly From USB

    What is most valuable?

    Full image backup and fast image deployment from USB.

    How has it helped my organization?

    No.

    What needs improvement?

    Version 11.7 has problems with the database, some tasks need to be cleared by special scripts. Version 12.5 only has a web interface which is absolutely unacceptable for this type of product.

    For how long have I used the solution?

    Periodically, for the last 15 years.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    Not yet.

    How are customer service and technical support?

    Fast, responsive, overall good.

    Which solution did I use previously and why did I switch?

    As long as Acronis continues to support Win XP, I will use Acronis.

    How was the initial setup?

    There was some difficulty setting up administrative groups and users, but that was related to the operating system, not the product.

    What's my experience with pricing, setup cost, and licensing?

    I would advise getting the extended technical support which is independent of the licences.

    Which other solutions did I evaluate?

    Veaam. I found its usefulness to be very limited, very dependent on the operating system.

    What other advice do I have?

    Do backups on a regular basis.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Manuel Cortazar
    Systems Manager
    Real User
    We got to back up all the information in real time.

    What is most valuable?

    I think just the part that is, we can configure the system. It's backing it up, every computer, as we went. The parameters, and automatically, the program does it.

    How has it helped my organization?

    No, just the main point is we got to back up all the information in real time. That's the point.

    What needs improvement?

    Well, maybe in the installation part, got to do it just a little bit ... Maybe in the

    installation part, if you can avoid a few things. Maybe the skip...The computer can back it up, each computer, without the username and password of the computer.
    You are taking part of Microsoft Windows in order to do that thing, but if Acronis is managed through a license, can be installed without the Windows part. The security Windows part.

    Do you know what I mean?

    Each license has a number -- a really big number -- so Acronis can work without the Windows security. That's a very good point.

    So it's gonna be faster and you will avoid a lot of problems of installation, because a lot of people don't have the technical knowledge to do it. So it's hard sometimes for the persons to do it. If you avoid that part, it's gonna be faster.

    For how long have I used the solution?

    Since January 2017.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    I think it's really scalable for a program.

    How are customer service and technical support?

    Yes, yes. Since the beginning, I was telling you I've had problems with a few usernames and passwords for Windows here because some computers have Windows 10 Home Edition, and others ones have Windows Professional Edition.

    Each computer works differently with the program, because some ones are in Windows Home and some ones in Windows Pro, so the installation works differently. That's why I had to call technical support in the beginning.

    Which solution did I use previously and why did I switch?

    Yeah. Let me tell you this. I've been working at my company for a short time, and before I worked for them, they were using Carbonite.

    Carbonite doesn't back up the full information. It's a real expensive solution, and then when you try to get your information through their servers, it has a cost.

    Instead, you are paying a contract by year.

    How was the initial setup?

    How to manage the program is real easy and really fast. I don't have a

    problem.

    But, I told you, if the person doesn't have knowledge about networking, like what is IPRs, and what is the domain name, and very technical issues or information, that person will have a problem.

    If you are the owner of the information, and even when you need it faster, you have to pay for the information, come on. It's ridiculous what they are asking for.

    Which other solutions did I evaluate?

    A few solutions, even a freeware solution, I think

    The most reliable solution that I found, it was Acronis because of the program, which is why I would choose Acronis.

    What other advice do I have?

    I'd check what the program doing, and I check Acronis do it, and the same point.

    Nobody referred me to or gave me information about Acronis. I found it on the internet, and I start to read what the Acronis is capable of doing.

    The way I chose Acronis is easy, because I saw a few demos that showed me how the program works.

    So, with that showing, or that demo, that's why we chose Acronis.

    It's really important that people have, for example, those videos or that information visually, because --

    If you do not explain visually what the program doing, meaning if
    people are not familiarized with software, and they won't comprehend what the program is doing.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user664746
    Coordinator of TV Development with 201-500 employees
    Vendor
    ​Universal restore has made moving systems to dissimilar hardware less difficult.​

    What is most valuable?

    Mounting .tibs, Live Boot Restore, and Universal Restore:

    • Being able to open and mount .tib images allows for easy restoring of files.
    • Live boot DVD allows for easy restore of entire system in a catastrophic hard drive failure without having to rebuild OS from scratch and then installing programs and restoring data. (I highly recommend performing at least one test restore to a hard drive of similar size, to the boot drive being imaged, to be sure images can be restored successfully).
    • Universal Restore allows for moving of systems to new and dissimilar computer hardware. All are valuable and reliable with Acronis Backup 11.7.50220.

    How has it helped my organization?

    Universal Restore has made moving systems to dissimilar hardware less difficult.

    What needs improvement?

    Live thumb drive boot process does not work well and support for it is lacking.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    No.

    How are customer service and technical support?

    Support for issues other than the bootable thumb drive issue have been good.

    Which solution did I use previously and why did I switch?

    I used Backup Exec and Ghost. I liked the imaging aspect of Ghost, but found Acronis Backup got much better over the years.

    How was the initial setup?

    Setup is fairly straightforward.

    What's my experience with pricing, setup cost, and licensing?

    The licensing cost for Acronis Backup Workstation is fair.

    Which other solutions did I evaluate?

    I have not used other products since moving to Acronis Backup.

    What other advice do I have?

    For businesses that collect customer data, I would not use a cloud solution. Images that can be synced to an external hard drive that can be stored offsite is the only solution I recommend.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user701472
    Sr Associate-Information Consultant at a pharma/biotech company with 10,001+ employees
    Vendor
    we are able to remotely backup machines across the United States from one centralized point

    What is most valuable?

    Backup and recovery are the most valuable features.

    How has it helped my organization?

    We are able to remotely backup machines from locations across the United States from one centralized point. We are also able to restore/reimage machines the same way. This saves us the ability of shipping and configuring, which kills a lot of time and puts the machine back in service.

    What needs improvement?

    The compatibility, i.e., the backups need capability with the version 11.7 to 11.5 which need to work together; currently, they don't work together at all. If you image a machine with version 11.7, then you cannot use an 11.5 image. It should be backwards compatible.

    If an image is created using the Acronis Workstation Backup and Recovery version 11.5 and if you have a newly created boot disc with version 11.7 to restore that image back to another PC – you simply cannot. Every time an attempt is made to recover a machine using this method, it errors out.

    The Acronis Workstation Backup and Recovery version 11.7 is not backwards compatible. So, in order to restore the image, I would have had to create the image originally with the version 11.7. This needs to be corrected or it would cause a lot of work for the tech to recreate ALL of their images using the 11.7 version. This can be a tedious process.

    For how long have I used the solution?

    We have been using this solution for five years.

    What do I think about the stability of the solution?

    There were no stability issues.

    What do I think about the scalability of the solution?

    We did not experience any scalability issues. The Universal Restore allows you to scale up and down, which is fine.

    How is customer service and technical support?

    I have contacted technical support about once or twice during this five year period. I would give them a seven out of 10 rating.

    How was the initial setup?

    The setup was straightforward. It was just following the directions on the screen.

    Which other solutions did I evaluate?

    We evaluated Symantec Ghost and this product.

    What other advice do I have?

    It is very user-friendly and allows us to do on the fly imaging without having to take down an X-amount of facilities or schedule a time for backups; we can do backups on the fly as and when they are in use.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user697053
    President
    Vendor
    Provides ease of setting up the backups for different machines. Alerts you if something is going on.

    What is most valuable?

    Central management is the most valuable feature because it's easy to use.

    How has it helped my organization?

    It provides ease of setting up the backups for different machines, and then it alerts you basically if something is going on. You don't have to actually connect to the computer, you just go to the management to see what's going on.

    What needs improvement?

    Nothing as of now that needs to be improved. I'm sure that there is scope for improvement, but I just haven't had enough use of it.

    For how long have I used the solution?

    We have been using this solution for just under a year.

    What do I think about the stability of the solution?

    It doesn't crash. I got a couple of backup errors and it didn't really give too much detail, but the program was still running on the computer that gave the errors.

    What do I think about the scalability of the solution?

    As long as you're paying, I guess there's no limit. It's pretty scalable based on the user.

    Which solution did I use previously and why did I switch?

    Previously, I was just using a Windows Backup built-in with the OS. I wanted something that was not tied to the OS directly, so that is why we switched over to Acronis. The Windows Backup was free and I switched to this which I'm now paying for; so cost didn't really matter, in the sense that it was more of a comfort level and non-proprietary tied to Windows Backup being done.

    How was the initial setup?

    The setup was straightforward. You install the little client on the computer, then you go to the central management and set up when you want it to backup; it was very easy.

    Which other solutions did I evaluate?

    We did look at other solutions. I had used Acronis before this version, i.e., just a single standalone setup that had the whole user interface. So, I was familiar with Acronis and I leaned towards it versus trying a lot of the other ones. I was using the Windows one prior to it. I didn't really evaluate too many options. The price was right, so I just went with it.

    What other advice do I have?

    Ease of deployment is something that was important, and that's what this solution did offer.

    If you're looking for a backup solution, you want to be sure that the deployment is easy to do, i.e., if you're working with hundreds of computers or so.

    There's always room for improvement, but it's working well.

    It's easy to use and deploy. It's just in the background, you kind of forget about it until you get messages that the backups were all successful.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user683463
    User at a engineering company with 10,001+ employees
    Real User
    If a hard drive fails, we can recover to another hard drive.

    Pros and Cons

    • "It makes a full image of the hard drive. If a hard drive fails, all we do is recover to another hard drive."
    • "Some of the default settings out-of-the-box should already be set up for the novice user. For instance, the warnings that say a hard drive has bad sectors and stops the backup from performing."

    What is most valuable?

    It has the ability to backup and move to a different machine if the machine dies. I haven't been able to use this feature yet, but I know it will come in handy. The ability to move from one machine to another for backup if a machine completely fails. We have a backup of not only the machine, i.e., the hard drive and data, but we also have the ability to recover to a new piece of equipment fairly quickly. That's one of the more important features.

    It makes a full image of the hard drive. If a hard drive fails, all we do is recover to another hard drive. We just pop in the hard drive and that's very fast as well. Speed and the ease in which we recover full hard drives are valuable features.

    Click Here for FREE Trial of Acronis Backup. See Why It Gets 5-Star Reviews.

    What needs improvement?

    Some of the default settings out-of-the-box should already be set up for the novice user. For instance, the warnings that say a hard drive has bad sectors and stops the backup from performing.

    My suggestion would be to still give the warnings that there are bad sectors on the hard drive, but continue to backup. It could then offer the option of whether to stop backups, or stop them from performing.

    During my first experience with backing up, I ended up coming across an error and the solution was to mark that checkbox that said, "Skip bad sector warnings." I didn't know that existed. It would just make it easier for first time users if no matter what, it would make a backup and just give you the warnings.

    What do I think about the stability of the solution?

    I wouldn't say we had stability issues as much as I would say that we have errors that may or may not affect the backup. For instance, we were backing up a computer that uses Windows 7 Embedded. It warned me that this would probably not work, but it did. I don't know if that's a stability issue or if that's just making sure of backup success.

    It makes a full image of the hard drive. If a hard drive fails, all we do is recover to another hard drive. We just pop in the hard drive and that's very fast as well. Speed and the ease in which we recover full hard drives are valuable features.

    What do I think about the scalability of the solution?

    Our facility is small such that scalability is not a problem.

    How are customer service and technical support?

    I did use technical support and I give it the highest rating. The technical support we received when doing a recovery handled our questions. They were able to resolve any questions that we had.

    Which solution did I use previously and why did I switch?

    We did use Backup Exec. It belonged to Symantec at the time. Now it's Veritas. The reason we switched was because I experienced firsthand what Acronis could do using the Western Digital version, the free version, or the version that comes with Western Digital drives. I was very impressed.

    I went deeper, got into Acronis, and it was recommended by a company from whom we purchase equipment. It's just a solid product in my experience.

    How was the initial setup?

    The setup complexity was medium. The single disk is easy. The advanced version for multiple computers was medium in complexity.

    What was our ROI?

    It has already paid off itself in the first few months that we implemented it.

    Which other solutions did I evaluate?

    I tried Clonezilla and Backup Exec.

    Click Here for FREE Trial of Acronis Backup. See Why It Gets 5-Star Reviews.

    What other advice do I have?

    Watch out for that “Skip bad sectors” setting if you plan on running this software unattended. Don't hesitate to call Acronis support. They will be ready and willing to help you right away.

    The software warned Windows 7 Embedded was not supported, yet the backup/restore still worked despite the warning I was given.

    It makes a full image of the hard drive. If a hard drive fails, all we do is recover to another hard drive. We just pop in the hard drive and that's very fast as well. Speed and the ease in which we recover full hard drives are valuable features.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user689547
    Owner
    Vendor
    My data is safely stored away from my company in case of any disaster.

    What is most valuable?

    Backup is the most important, i.e. backing up my data.

    How has it helped my organization?

    It gives us peace of mind, knowing that my data is safely stored away from my company in case of any disaster.

    What needs improvement?

    It works pretty good as it is.

    What do I think about the stability of the solution?

    We have never experienced stability issues.

    What do I think about the scalability of the solution?

    Scalability is impressive, it should take care of us far into the future.

    How are customer service and technical support?

    I would give the technical support a 10/10 rating. They were incredible, responded promptly and made sure every issue was resolved before we terminated the call.

    Which solution did I use previously and why did I switch?

    We have just used local backups and not cloud backups, in the past.

    How was the initial setup?

    The setup was fairly straightforward. It's a little bit beyond a casual user, some technical expertise was required, but it went fine.

    Which other solutions did I evaluate?

    I did not. This product was recommended to me. I tried it and investigated it. I found that it suited our needs at a reasonable cost.

    What other advice do I have?

    It depends on what you're going to use it for.

    This solution fulfills all of our needs. Its reporting features work flawlessly and it does everything that it's supposed to do once it's setup, without maintenance or any additional time. It just works.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user694701
    User
    Vendor
    Backups are easy to restore and I can back them up in multiple locations.

    What is most valuable?

    The backups are real easy. They are real easy to restore and I can back them up in multiple locations.

    How has it helped my organization?

    We always had a certain amount of difficulty doing backups and getting them to work correctly. For instance, tape backups are always horrible. The software has made a great improvement in this area.

    What needs improvement?

    Off the top of my head, I can't think of any areas for improvement. It's been great.

    For how long have I used the solution?

    I have been using Acronis for about a year.

    What do I think about the stability of the solution?

    I haven’t had any stability issues.

    What do I think about the scalability of the solution?

    It definitely can scale because our files grow daily.

    How are customer service and technical support?

    I think we only called technical support during the installation. That worked out well. I would give them a rating 10/10.

    Which solution did I use previously and why did I switch?

    We used Windows backup and we tried a few others, but I don't remember the names. We tried a bunch of free stuff and it was time to get the real deal. This solution had the best ratings.

    How was the initial setup?

    The setup was straightforward as was restoring the files. I've been able to just go right on and restore the files that I need.

    Which other solutions did I evaluate?

    I got recommendations from people who do the same thing as I do. They all recommended Acronis as the best product, so I just went with it.

    What other advice do I have?

    It is very reliable and easy to use.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user685392
    Applications Engineer
    Vendor
    Backup and restore are the most valuable features.

    How has it helped my organization?

    It hasn't helped us or done anything to change what we do here. We use it to back up our own computers, just in case they break, so we can recover them quickly.

    What is most valuable?

    Backup and restore are the most valuable features.

    Try it Out! Get FREE 30-Day Trial of Acronis Backup. Includes Advanced Functionality.

    What needs improvement?

    Right now I'm using Acronis 2016, and it's a lot harder to do restore. If you're using one computer, sometimes you want to just back up an external hard drive. It is harder to use than the previous ones I've used.

    I would like to get some RAID compatibility and maybe UEFI. Sometimes they work and sometimes they don't. If you could get those things working perfect, that'd be great.

    What do I think about the stability of the solution?

    So far, we have not had any stability issues.

    What do I think about the scalability of the solution?

    We only use one program per computer. We don't usually scale up and we're fine with that.

    How are customer service and technical support?

    Technical support was mixed. We were partnered with Acronis and when I would call, it was pretty good. Sometimes it seemed like they could have been better. I would rate them close to a 10/10, but they are not there yet.

    Which solution did I use previously and why did I switch?

    We've used Norton. I forgot name of the exact product, but it was one of their solutions. We also used something else. We tried Acronis and it was easy to use and it worked. That's why we switched. Since then, it's been Acronis.

    How was the initial setup?

    The setup was straightforward.

    Which other solutions did I evaluate?

    We did not evaluate other options. We were using older solutions and we had problems with them. So we tried Acronis and it worked.

    Try it Out! Get FREE 30-Day Trial of Acronis Backup. Includes Advanced Functionality.

    What other advice do I have?

    I'd say test it out. It's so easy to use.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user689529
    President/Owner
    Vendor
    It's never failed for me and it's always been there for me. As far as I'm concerned, it's rock solid.

    How has it helped my organization?

    It just got me out of a jam. Now, with these ransomware attacks that have been steadily coming across the internet, all my backups are inside of a local backup network attached storage device that requires credentials to gain access to it. They're not encrypted and I'm able to restore my customers back to the next day of production so they can continue moving on.

    What is most valuable?

    Just the backup and the recovery because it's simple and I've never had issues with it. It's never failed for me and it's always been there for me.

    Try it Out! Get FREE 30-Day Trial of Acronis Backup. Includes Advanced Functionality.

    What needs improvement?

    I have no recommendations for improvement whatsoever. As far as I'm concerned, it's rock solid and I'm very pleased with it and I will continue to sell it and support it.

    I have had an issue at times with support, because they weren't able to get to me and I've had to call back after an hour or so, but other than that, I can't be more pleased with the product.

    What do I think about the stability of the solution?

    I've never had it crash or lag. I roughly have 40 or 50 different clients that utilize the Acronis products and I've never had any issues with them.

    What do I think about the scalability of the solution?

    I think it's very scalable. I run it in enterprises and I run it in SMB clients.

    How are customer service and technical support?

    On a scale of one to 10, I'd give them an eight. They haven't had enough techs to answer my call immediately, so I've had to call back after an hour or so.

    Which solution did I use previously and why did I switch?

    We used Symantec Backup Exec which was okay at the time because it was all that we had. Once I discovered Acronis, I pretty much abandoned Backup Exec and now all my backups are with Acronis.

    Try it Out! Get FREE 30-Day Trial of Acronis Backup. Includes Advanced Functionality.

    How was the initial setup?

    Setup is very simple.

    What other advice do I have?

    I would give them the green light, and say, “Go with it, it's a rock solid product."

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user689541
    User at a aerospace/defense firm with 10,001+ employees
    Vendor
    We needed a solution for backing up the server OS and servers with RAIDs. Reliability has been really good.

    What is most valuable?

    Getting an image of a server machine just for disaster recovery purposes is valuable.

    We have used it to back up systems and we have recovered systems. The amount of features that it has and reliability has been really good.

    How has it helped my organization?

    When we first started, we didn’t have the ability to back up servers, per se, that had RAID drives on them. Years ago we were trying Ghost backup or some other more consumer-based products. Then when we found Acronis, we were actually able to back up the server OS on a RAID drive Blu-ray.

    What needs improvement?

    The newer version 12 was a little bit hard to set up and get licensed. When I went to version 12, the actual license page wouldn’t come up in an Internet Explorer browser, so we had to change to another browser as a workaround to get to the licensing page. That happened on at least two different installations of that version.

    I haven’t worked with 12.5 yet, but this issue was on Version 12. I worked with technical support and we tried a couple of things, but then, that licensing page would always come up blank in Internet Explorer. Then, when we changed to a different browser, it did come up and we were able to license it.

    For how long have I used the solution?

    I have been using Acronis for about 10 years.

    What do I think about the stability of the solution?

    We didn’t have stability issues. After I got it licensed, it worked fine.

    What do I think about the scalability of the solution?

    I would rate it high in that department.

    How are customer service and technical support?

    I rate technical support a 10 out of 10.

    Which solution did I use previously and why did I switch?

    We were using Norton or Norton Ghost or maybe DriveImage Backup. Then, we switched because we needed a solution for backing up the server OS, and then for servers that contained more than just one single hard drive in a RAID configuration.

    How was the initial setup?

    Setup is straightforward.

    Which other solutions did I evaluate?

    We did look around at the different options. I can’t recall the names of them now, but other commercial server-level products that would do the same thing, but they were probably a little higher in price. At the time they are higher in price and Acronis was more competitive that way.

    What other advice do I have?

    I would recommend it. At my company we’ve used it widely. It’s actually in a lot of our best practices documents to use this product, so we've kind of adopted it unofficially.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user692289
    User with 51-200 employees
    Vendor
    The most valuable features are backup and recovery.

    What is most valuable?

    Backup and recovery are the main things for us. We backup using the incremental feature every two weeks. We use the full backup feature for external hard drives. They usually fill about 5 Terabytes. We then switch them out for storage offsite and it works really well for us.

    How has it helped my organization?

    It is fast and everything is consolidated in one place. It's easier to use than Symantec, our previous solution. It's just easier and everything is all in one place.

    If we get more servers, there are options, moving forward, to upgrade to "Advanced" where everything is on one dashboard. This is something we have been looking at as we grow.

    What needs improvement?

    I can't really think of anything right now, sorry. I feel like I'm missing something.

    For how long have I used the solution?

    We have been using this since the end of 2015.

    What do I think about the stability of the solution?

    We haven't had any issues with stability so far.

    What do I think about the scalability of the solution?

    In terms of scalability, there have been no issues so far. I do like that we have options going forward with "Advanced", where will be have everything on one dashboard.

    How are customer service and technical support?

    In terms of technical support, I believe we used it once. I would have to give them a 10. They were great and they answered all the questions that we had. It was near the beginning of the process, so I don't remember exactly what the issue was, but I do remember that it was good.

    Which solution did I use previously and why did I switch?

    We were using Symantec Backup Exec. We switched when we had someone come in and manage all of this for us. It was a solution that they had chosen when we had enough people here that we could cover it on our own.

    We found that we just didn't like the previous solution. With this solution, it's easy to switch out the backups. We are using the hard drives. With Symantec, you had to go through and figure out how to switch things. You had to bring in old hard drives with the old backup files on them. It didn't always read the old backup files, so we would have a heart attack. It just wasn't worth using.

    How was the initial setup?

    The setup was pretty straightforward. We didn't have any problems at all with it.

    What other advice do I have?

    I don't have anything crazy and specific to say about it. If you go through testing bookmarks for your version, you wouldn't really have to contact support much unless you had something that's extremely detailed. Our setup here, for example, is pretty simple and we try to keep it that way. We have one for each server and it just does everything on its own.

    Any questions that we have can just be answered by looking on the web. The answers are all right there for you to find in general.

    Compared to what we had before, we now have ease of use. I can't say enough for that. It’s one of those things where you do your server checks and I always check it just to make sure everything's running. This has never really been the problem that we had. That's what we wanted. We wanted something that's reliable, going to do its job, and we won't have to worry.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    it_user692292
    User
    Vendor
    The ability to restore on a brand-new, bare bones, different mother board-type of computer. A total different build.

    Pros and Cons

    • "I would definitely say the backup and recovery. It used to be a separate module. It was a recovery part and it would literally duplicate the machine to bare bones."

      How has it helped my organization?

      Acronis Backup and Recovery with universal restore allowed me to get back online again. Had I not had that, my business would have probably have tanked. It literally saved my skin.

      What is most valuable?

      I would definitely say the backup and recovery. It used to be a separate module. It was a recovery part and it would literally duplicate the machine to bare bones.

      What needs improvement?

      I really can't suggest any room for improvement to be honest.

      Any questions I might have, I call support which I am assuming is in India. But the support's been fantastic, they've been extremely helpful. I really don't have anything but praise. I've told people about the products.

      What do I think about the stability of the solution?

      I don't think I've ever experienced stability issues. If there was any issue at all it was just due to user error. Or maybe just not knowing. But I hear there's a new interface. I just downloaded the brand new version, but I haven't installed it yet. I just have it in case I need to have it.

      What do I think about the scalability of the solution?

      Seems fine to me as far as scalability, I think it's got everything it already needs in it.

      How are customer service and technical support?

      The support is outstanding. It's around $15 a year to renew a license for support. I would recommend that others have it because in the event that your computer blows up, the motherboard blows up, you can always rebuild a brand-new computer and have it be the exact same configuration.

      Which solution did I use previously and why did I switch?

      No, this was our first.

      How was the initial setup?

      I called support about the setup. I called support a couple times because (I think it was) my memory faded. It was straightforward after that.

      What's my experience with pricing, setup cost, and licensing?

      I would say that at the pricepoint that it's at, it's definitely worth the money.

      Which other solutions did I evaluate?

      The reason I got Acronis was really for it's universal restore. The ability to restore on a brand new, bare bones, different mother board-type of computer. A total different build. That was my main reason for getting it, which so far has been great, because I've done it two, three times already.

      The other backup type is file back, which is where I used Seagate. Seagate has backup software that backs up any files that are changed, that have new time stamps on them. So that's the only other type of backup I had, but that has nothing to do with bare-bones, which is what Acronis is mainly for.

      Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
      it_user692325
      CEO and Founder
      Vendor
      ​A convenient way to back up Windows servers because it hasn't been convenient in the past.

      What is most valuable?

      A convenient way to back up Windows servers, especially given that it hasn't been convenient in the past. 

      How has it helped my organization?

      The previous backup solutions that I've tried have failed and sometimes failed without warning and were very difficult to keep going. So a reliable backup chain was sometimes hard to keep. With Acronis, it doesn't seem to have any problems running or keeping its chain going, so it's peace of mind. 

      What needs improvement?

      The setup, the initial setup, does different kind of Windows servers and has different kind of agents for different scenarios. Sometimes the initial setup was a little bit complicated. Their customer service did a very good, did a very good job of helping. But it took a little while to get it all up and running. Once it got up and running, it seems have been stable.

      What do I think about the stability of the solution?

      No issues.

      What do I think about the scalability of the solution?

      Yeah, it seems to be as scalable as I need. We've added virtual servers and real servers and storage, and we never had problems doing any of that. 

      Which solution did I use previously and why did I switch?

      I used a different solution, and I switched because the solution I was using wasn't stable. 

      How was the initial setup?

      We have several different Windows servers and several different kinds of servers, some virtual and some not, and all in all it was just kind of a complicated set up. 

      Which other solutions did I evaluate?

      I had several choices. I don't recall all the names. We narrowed it down to a choice between two or three products, and we had some specific features in mind that we wanted to make sure that we could do. Being able to run servers virtually off-site, and some other things like that.

      What other advice do I have?

      Rely on the tech support department to help you implement it. They were a great help to me. 

      We've had some problems since we've implemented their system. We've actually had hardware problems with some of our servers. We have never had a backup fail because of the software. And even when we had a hardware problem, once we got it solved, their backup solution immediately kicked back in and started working. I don't have any complaints about it. 

      I just feel, like always, implementation and, sometimes, user interfaces could be a little bit easier, more straightforward. But I haven't used any of these products, either this one or its competitors, that I didn't feel that way about it. I just feel like they could be made a little bit more intuitive, and that's the only reason I didn't give it a 10. 

      Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
      ITCS user
      Technical Sales Advisor/Deploy Agent at a tech services company
      Real User
      We use it to backup images and files.

      What is most valuable?

      • We can connect to the Acronis Cloud
      • The console is user-friendly
      • You can backup image and files
      • The domain controllers are very effective

      How has it helped my organization?

      I have major clients who use this solution: A university, a bank, and one mid-size client. Recently, I needed to recover all of the accounting data on the database. All of their networks were infected with Ransomware. Fortunately, all of their backups were up to date and the recovery went OK. Part of what helped me optimize the storage space was deduplication, encryption, and compression.

      What needs improvement?

      The online support fluctuates between being very fast or very slow.

      For how long have I used the solution?

      I have been using this solution for seven years.  

      What was my experience with deployment of the solution?

      There were no deployment issues when deploying with Microsoft. But it was not as fast when deploying with Oracle.

      What do I think about the scalability of the solution?

      There were some scalability issues. When using the Oracle database, the transfer rate to SAN with optical fiber channels was very slow. It doesn't matter than we were only backing up files.  

      How are customer service and technical support?

      Customer service can open a ticket for you, but it could be several days before you hear back from them.

      Which solution did I use previously and why did I switch?

      I did not use a previous solution.

      What's my experience with pricing, setup cost, and licensing?

      It is important that you don't only consider the price. Being able to retrieve missing DB or AD data is much more important than the price.

      What other advice do I have?

       I have a YouTube channel with many videos that can help you.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      Technical Sales Advisor/Deploy Agent at a tech services company
      Real User
      We use it to backup laptops and workstations. It has a fast recovery process.

      What is most valuable?

      • Easy deployment of the management console
      • Acronis Secure Zone can be used to boot from the backup image to recover the system, using the F11 button.

      How has it helped my organization?

      • Performs backups of laptops and workstations of managers and supervisors
      • Speedy recovery process

      What needs improvement?

      • More flexibility with Acronis Linux Console
      • Ability to run modules such as the Acronis Windows console
      • Some LINUS modules are locked

      For how long have I used the solution?

      We have been using this solution for three years.

      What was my experience with deployment of the solution?

      There were no issues with deployment.

      What do I think about the stability of the solution?

      There were no issues with stability.

      What do I think about the scalability of the solution?

      There were no issues with scalability.

      How are customer service and technical support?

      Customer Service:

      I would give customer service a rating of 6.5/10.

      Technical Support:

      I would give technical support a rating of 6.5/10.

      Which solution did I use previously and why did I switch?

      We did not have a previous solution. We have always used Acronis, since version 7.

      How was the initial setup?

      The setup was not complex.

      What about the implementation team?

      I deployed this solution with my clients.

      What's my experience with pricing, setup cost, and licensing?

      The recent release, Acronis 12, is integrated with Cloud Acronis. It is useful to backup data and has a stronger security policy for critical data.

      Which other solutions did I evaluate?

      We did not evaluate other options.

      Disclosure: My company has a business relationship with this vendor other than being a customer: We are partners.
      it_user674337
      Owner at a tech services company
      Consultant
      The interface is easy to understand and consistent across applications.

      Pros and Cons

      • "Consistency and reliability. The interface is easy to understand and consistent across applications. While not 100%, it is a very reliable backup solution."
      • "I needed tech support to straighten out an issue with cloud backup. I have troubleshooting to do with failed backups."

      How has it helped my organization?

      I use the same backup software provider across all my clients. This means I only have to stay on top of manage interface and workflow. In that aspect, it's reliable.

      What is most valuable?

      Consistency and reliability. The interface is easy to understand and consistent across applications. While not 100%, it is a very reliable backup solution.

      [Click Here for FREE Trial of Acronis Backup. See Why It Gets 5-Star Reviews.]

      It makes a full image of the hard drive. If a hard drive fails, all we do is recover to another hard drive. We just pop in the hard drive and that's very fast as well. Speed and the ease in which we recover full hard drives are valuable features.

      What needs improvement?

      I needed tech support to straighten out an issue with cloud backup. I have troubleshooting to do with failed backups.

      [Click Here for FREE Trial of Acronis Backup. See Why It Gets 5-Star Reviews.]

      What do I think about the stability of the solution?

      There were no stability issues.

      What do I think about the scalability of the solution?

      There were no scalability issues, although my biggest client has a relatively small-scale backup system.

      How are customer service and technical support?

      I would give technical support a rating of 8/10. They are very good, quick to access, quick for remote to server, and quick to troubleshoot. Sometimes they are a little slow in understanding the exact issue, but they eventually get it and resolve it.

      Which solution did I use previously and why did I switch?

      We used Symantec. We switched because they had a bad user interface and it was very difficult to use. I left Symantec years ago for Acronis. The only other backup I encountered was the one included with Windows Server OS.

      How was the initial setup?

      The initial setup was somewhat straightforward.

      What's my experience with pricing, setup cost, and licensing?

      Pricing is what it is. I don't shop around once I find a good solution. I insist they maintain ongoing support year after year for updates and tech support.

      Which other solutions did I evaluate?

      We did not evaluate other options.

      What other advice do I have?

      Go for it!

      [Click Here for FREE Trial of Acronis Backup. See Why It Gets 5-Star Reviews.]

      It makes a full image of the hard drive. If a hard drive fails, all we do is recover to another hard drive. We just pop in the hard drive and that's very fast as well. Speed and the ease in which we recover full hard drives are valuable features.

      Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
      ITCS user
      Systems Admin at a logistics company with 501-1,000 employees
      Vendor
      It provided us with a fast and reliable way to recover a complex operating system. It failed several times, when we tried to take an image from the operating system and restore it.

      How has it helped my organization?

      It provided us with a fast and reliable way to recover a complex operating system, from one server to another so as to increase the business continuity.

      What is most valuable?

      Imaging of the operating system is the most valuable feature. We were performing an in-house upgrade of some critical servers, we wanted a recovery plan to go back to the operating status of the server.

      Learn More: Get Free Trial of Acronis Backup

      What needs improvement?

      Actually, the version I used is quite old, so at that time it needed a lot of improvements. However, I didn't try the latest version, so I can't have a clear idea about it.

      What do I think about the stability of the solution?

      We ran a scenario where we took an image from an operation system and then, we attempted to restore it; it worked perfectly. After a while, we attempted to run the same scenario with the same versions and the same servers, it failed several times, before finally succeeding with the help of their support.

      What do I think about the scalability of the solution?

      There were no scalability issues.

      How are customer service and technical support?

      The technical support is less than average.

      Which solution did I use previously and why did I switch?

      Previously, I was using Symantec System Recovery.

      How was the initial setup?

      The setup was straightforward, i.e., one standalone installation on one server connected to one iSCSI drive to store the image.

      What's my experience with pricing, setup cost, and licensing?

      Their prices are average.

      Which other solutions did I evaluate?

      According to the compatibility matrix of the operating system, we had this product as it was the only available product included with it.

      Learn More: Get Free Trial of Acronis Backup

      What other advice do I have?

      Since the experience was quite an old one, the advice would be outdated as well. :)

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      Owner at a tech services company
      Consultant
      I Use Acronis Backup And Disk Director To Manage My Storage Space. They Help Me Back Up My Workstations.

      Pros and Cons

      • "i use the backup solution and I use something called Disk Director, which is a related product. Together, they allow me to manage all of my storage space."
      • "I've had some issues with the understandability of the interface. I think if they had someone with expertise in user interfaces to look at this, they could clean up the user interface."

      How has it helped my organization?

      Before I had this product, I was doing backups one disk at a time using the tool that comes with Microsoft. I do database work and my projects are large enough that I need multiple disk drives and it was just getting to be too much record-keeping. In some cases, I didn't do my backups manually when I should've, and I lost things because of it. Acronis allowed me to organize all that and automate it and so now, my backups happen automatically; I don't even have to think about them.

      Click Here for FREE Trial of Acronis Backup. See Why It Gets 5-Star Reviews.

      What is most valuable?

      I use two products. I use the backup solution and I use something called Disk Director, which is a related product. Together, they allow me to manage all of my storage space. I'm a software developer and I'm often reconfiguring things. These tools help me backup my workstations and servers on a regular basis. They also help me reconfigure for a new project.

      What needs improvement?

      As far as the functionality goes, I haven't had a single issue with it. Rather, I've had some issues with the understandability of the interface. I think if they had someone with expertise in user interfaces to look at this, they could clean up the user interface. There are things that I had to do that aren't even in the normal software package. In other words, I had to go to their website and run some other tool, and I had to run it from the command line. I know how to do that, but I'd rather not have to. Granted, it was something that if I had done things right in the first place, I wouldn't have to do, but still I don't see any reason why they couldn't wrap up all their functionality in one user interface and be done with it.

      What do I think about the stability of the solution?

      Once I learned how to use it, I've had no issues with it. I had a little bit of a learning curve in the beginning, but it's my own fault because I didn't read the documentation before I started. I would say the product is easy to use, but I would recommend that anybody using it read the documentation from end to end first.

      What do I think about the scalability of the solution?

      Stability's not an issue for me because I'm a software developer, kind of a one-man band here, and so I have a server and a number of work stations. So far, I've used this for three months with one server and one workstation, and I haven't run into problems. Its performance seems to be speedy relative to other tools that I've used; they seemed to be quite slow. My impression is that it's quick but I haven't really benchmarked that.

      On my servers, for example, I have seven disk drives and I schedule a backup. I finally figured out I should do a backup of each disk drive separately and I scheduled them an hour apart. The backup of a 1 TB disk drive happens well within the hour. It's not an issue anyway because if you schedule seven backups to go in order, they only run one at a time. I had huge amounts of disk drives connected to one server; it would take quite a while, but I don't see a way around that.

      Some people use an appliance to perform backups. If you use an appliance on your network, you can have a problem with network usage. By an appliance, I mean a set of disk drives that are in their own little box; it's called network-attached storage and that's what most people use for backup. I would imagine it would perform well, but I can't prove it.

      One feature that makes backups easy, once I understood it, is you can set up a backup plan that says, in effect, “backup to the W drive”, where W is the drive letter. You can say, “every Sunday backup to the W drive” and that's a backup plan. Then, you can go to as many work stations as you want and you can tell them to backup to the W drive as defined on that work station. I can use the same backup up plan for five work stations with five different backup drives, as long as I give them all the same label. It makes it very easy to set this up. I can see how this could be rolled out to a much larger installation than mine.

      How are customer service and technical support?

      Technical support was excellent. You have several options for how to contact support. You can send them an email but I haven't tried that. The only method I've used is online chat. You open a chat window and wait a few minutes. Someone comes online and you have a conversation with them. They tell you the answer and they stay online until you solved your problem. Then, they send a followup email with a summary. It's essentially a record of your interaction and they ask, "Is your problem solved?" They keep the case open until I verify that the problem is solved. I don't know any better way to do it.

      They also have the option that, if I give them permission, they will actually take over and do something. I have used that with other vendors but I haven't used that with them. They asked me if I wanted to do that, I said, "No, I'd rather learn to do this myself." It seems to me, based on the state-of-the-art and other pieces of software that I use, they're right up there. I have talked to five different people and they were all very knowledgeable. I should mention that I've used this with one of my customers. I actually used it with them before I used it here and I was very happy with that.

      Which solution did I use previously and why did I switch?

      Previously, I was doing this manually by making copies of hard drives and setting a copy aside. In some cases, if I said, "Oh, I don't need this anymore, making a backup of a disk to a series of DVDs." That worked for different clients. When a client says, "We're done”, I don't have any reason to keep their work online. The one thing I have not tried is to back up anything onto permanent offline storage like a DVD. I have a solution that does a good job at that now, and that's not something that I would schedule.

      The strength of Acronis is that you schedule things and you basically don't have to think about it anymore. Whereas, the backup offline, I do that here and there. It's not something I do on a regular basis at all. In a way, I don't care whether they do that well or not, but it looks to me like they would do it. I just have to try it.

      How was the initial setup?

      Initial setup would be straightforward if I had read the directions. Let's put it that way. I just went ahead and installed it when I got the package. I ran the setup and took the defaults. Here is the way this works: There's a backup manager and you're supposed to manage all your backups from there. Then, there's a backup service that runs on each computer that you're backing up.

      What I didn't understand when I set this up is I was installing a different manager on each computer. I had to go to every one to do the backups and I said, "This isn't right, there's got to be a way around." What I found out is, if I had read the directions, they would have said, "Well, you can run the backup manager on a central computer or you can run it in the cloud, or you can run it on each separate computer.” The third option doesn't give you any centralization.

      I needed some help from them to change over from what I did and get it all in one computer. They were able to help me in one chat. They told me exactly what to do and when I did that, it worked. All of a sudden, the light bulb lit up about how this works.

      What's my experience with pricing, setup cost, and licensing?

      Doing what this is capable of doing, the cost of it is in line. I have worked for clients that had big data centers with big racks of blade servers, and so I suppose their server count is in the thousands. One client in particular was using this solution in that setting. Every server has a second network card, so they have two separate networks and one of them is used just for backup because they have very stringent requirements for online service. They have to be online 24/7. They have the production network in the front and behind it they have this other network on which they do backups and redundancy. They're replicating servers all over the place. I think this product is fine, which is what led me to it. I'm essentially using a Ferrari to go to the grocery store, as far as I'm concerned; if you get what I mean.

      Click Here for FREE Trial of Acronis Backup. See Why It Gets 5-Star Reviews.

      What other advice do I have?

      The last job I did, I recommended this solution for a modest-sized building company. Their yearly revenues are about $30 million, so they're not a little remodeling contractor. They're building new homes but they're not a big company with hundreds of people, either. They asked me to come in and help them automate their office. They were not doing backups of anything, so they had their whole accounting system on a 10-year old computer with no backup. When I looked at it I said, "Here is a disaster waiting to happen." I set this all up for them.

      I do have to go back there and see that it's all working, but it was all working when I left, assuming they didn't disrupt it somehow. I was very happy with how it worked for them. An experienced IT professional could bring this up without any help just by reading the documentation because it's very good. Anyone who isn't an IT professional should hire somebody to figure this out because the documentation is written at a high level. I'm talking about the corporate product, by the way, which I assume is what you're interested in.

      For the small construction company, I didn't need the corporate product because they don't have a server, so I used the home product. The home product is much easier to use than the corporate, because the corporate has a lot more choices and things that are squeezed together. The single product they sell for home use they’ve kind of separated from the business one. It's a little bit more complicated and so you have to know how to drive it.

      But, my main piece of advice is to hire someone who has either done this before or, at a minimum, is smart enough to read the documentation and set it up for you. My second piece of advice is, move into this in a sensible way. Get it up and running on one server and one workstation and see that you can manage it. Once you've got that working, then add more workstations or more servers to that. It is a solution that, assuming all of your servers are in one place or your workstations are all in the same network, you can run all of your backups - you can run them all - from one place.

      In a larger organization, I would say you want to have a workstation that's identified to do this, and you have maybe several people with access to that workstation so they can manage these backups. It has a very good interface. I can see the status of every computer that I'm backing up; it shows me where it is. It shows me when the last backup was done, and if one is in progress. It also shows me the percent completion. I can go in there and click on somebody's computer and say, back it up now.

      I can't think of anything that I would add to it. As far as what I need to do, I wouldn't add a thing.

      It is perfect for small- to medium-sized business installations. I don't know for a large installation. By large, I mean more than a hundred computers. From what I've seen so far, I could easily manage the backups for five servers and 95 workstations without any problems at all. In my past experience, before such products were available, backing up individual workstations was a nightmare. 20 years ago, there was no way to do this kind of thing. You had to go around to each computer and run a backup. We had IT support staff running around form one computer to another and setting up the backups. Then the owner of the computer would decide, "Oh, my computer is running too slow. Oh, it's running a backup, I don't wanna do that," so they would kill it and then they wouldn't get any more backups. It's just having this level of automation I would consider to be essential. I think they've done a good job at that.

      Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
      ITCS user
      Technical Sales Advisor/Deploy Agent at a tech services company
      Real User
      I ​can make a complete image of an operating system and its applications.

      What is most valuable?

      I can make a complete image of an operating system and its applications, then reduce the time to resolve a trouble, or deploy it again to another Windows system on the same or a different piece of hardware.

      How has it helped my organization?

      The deployment of operating systems to new or repaired systems is much faster than before. The strongest enhancement for us is that we have sped up our response to our users.

      What needs improvement?

      Adding a physical storage appliance would be very good, as would the placement of massive HDD to generate the boot CD. It would nice if it was more accessible and enlarging the option to not have an agent such as on hypervisors, VMware, and others. This would mean we could avoid installing an agent on the virtual machines.

      For how long have I used the solution?

      I used the Advanced Server and VMware Server for around two years, and Advanced Workstation for one year.

      What was my experience with deployment of the solution?

      When we would perform a restore and inject the drivers, sometimes the OS would restart.

      What do I think about the stability of the solution?

      The stability could be compromised if there's no program or scheduling of Windows updates. Without these, you may generate poor or incorrect Acronis system.

      What do I think about the scalability of the solution?

      No issues encountered.

      How are customer service and technical support?

      Customer Service:

      It's very good.

      Technical Support:

      It's very good.

      Which solution did I use previously and why did I switch?

      We upgraded from Acronis 7 as we upgraded the systems from Windows 2000 and XP to Windows 7 and Server 2008.

      How was the initial setup?

      It was straightforward as the the admin control was easy to understand when performing the install.

      What about the implementation team?

      I performed the install myself.

      What was our ROI?

      I have been able to recover all my costs associated with the installation.

      Which other solutions did I evaluate?

      • Veritas
      • Arcserve

      What other advice do I have?

      It's not complex but it is necessary that IT or the user has definite idea of what they want from backup system.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      Dan Gillman
      Senior System Administrator at a manufacturing company with 201-500 employees
      Real User
      Leaderboard
      We have saved massive drive space and shortened data transfer time to offsite due to the 8:1 ratio of the de-duplication and changed block tracking, but MS Exchange and SQL backups are a little slow.

      How has it helped my organization?

      We can backup all hosts and clusters. We have saved massive drive space and shortened data transfer time to offsite due to the 8:1 ratio of the de-duplication and changed block tracking. Recovery is easy and can be done by any of the help desk techs with very little training.

      What is most valuable?

      • Centralized Management
      • De-Duplication
      • The ability to write to a 2nd backup location, including tape drive
      • The ability to mount SQL databases
      • The ability to stand up a VM from TIB file
      • Converting physical to Virtual and vise-versa
      • Boot and backup any volume regardless of OZ
      • Image or file recovery and database recovery including mailbox
      • Universal restore

      There are many more features, but those for the money are outstanding.

      Learn More: Get Free Trial of Acronis Backup

      What needs improvement?

      MS Exchange and SQL backups are a little slow and odd to setup. But once setup they do work, including transaction logs.

      What do I think about the stability of the solution?

      None. Very Stable.

      What do I think about the scalability of the solution?

      None.

      How are customer service and technical support?

      Customer Service:

      Scale of 1-10, a solid 9!

      Technical Support:

      7

      Which solution did I use previously and why did I switch?

      Symantec Backup Exec. Throughput issues and support issues. No real VMware support that's helpful.

      Learn More: Get Free Trial of Acronis Backup

      How was the initial setup?

      Very easy to setup.

      What about the implementation team?

      In-house.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user248904
      Network specialist at a government with 1,001-5,000 employees
      Vendor
      It's easy to use for image-based backups, but needs to support more storage systems.

      Valuable Features:

      It's fast and easy for image-based backup across all platforms. The user interface is easy to use, and I used it on a virtual server, as a backup server.

      Improvements to My Organization:

      It solved our problem with Linux servers by giving us an image based backup system that is easy to use. It's even better than Symantec system recovery, as it it more user friendly, as well as being easier to use in general.

      Room for Improvement:

      It would be nice if it could support more types of storage.

      Other Advice:

      As far as I know , acronis is multiplatform destination support, but as I said, working with Acronis is much easier that Symantec. You may get confused most of the time when using Symantec. I used Acronis for network storage.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user164862
      Desktop Support Manager at a government with 51-200 employees
      Vendor
      Almost eliminated our need for tape backup but error messages, logs, and reliability have room for improvement.

      What is most valuable?

      Backups of servers while they are running.

      How has it helped my organization?

      Almost eliminated our need for tape backup.

      What needs improvement?

      Error messages, logs, reliability.

      For how long have I used the solution?

      5 years.

      What was my experience with deployment of the solution?

      Not during initial deployment but, most upgrades go poorly. Pushing the agent did not work. We had to install it manually on each server.

      What do I think about the stability of the solution?

      Yes, product has been very unstable since version 10 and all versions since then.

      What do I think about the scalability of the solution?

      No.

      How are customer service and technical support?

      Customer Service: Great. Technical Support: Average to poor.

      Which solution did

      What is most valuable?

      Backups of servers while they are running.

      How has it helped my organization?

      Almost eliminated our need for tape backup.

      What needs improvement?

      Error messages, logs, reliability.

      For how long have I used the solution?

      5 years.

      What was my experience with deployment of the solution?

      Not during initial deployment but, most upgrades go poorly. Pushing the agent did not work. We had to install it manually on each server.

      What do I think about the stability of the solution?

      Yes, product has been very unstable since version 10 and all versions since then.

      What do I think about the scalability of the solution?

      No.

      How are customer service and technical support?

      Customer Service:

      Great.

      Technical Support:

      Average to poor.

      Which solution did I use previously and why did I switch?

      Switched away from tape backups

      How was the initial setup?

      Pushing the agent did not work. We had to install it manually on each server.

      What about the implementation team?

      In-house.

      What was our ROI?

      2 to 3 years.

      What's my experience with pricing, setup cost, and licensing?

      Not available at this time.

      Which other solutions did I evaluate?

      We liked Acronis true image a lot, so we did not evaluate other vendors.

      What other advice do I have?

      Purchase Veeam, do not buy Acronis.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      Salahuddin Dalhatu
      IT Operations Officer (SCOPE) at United Nations World Food Programme
      Real User
      Top 20
      Over the Network Backup needs improvement. Works very well with real-time backup of our database files server

      What is most valuable?

      Acronis Backup Advanced for Windows Server

      How has it helped my organization?

      We update our Vaccination Tracking System (VTS) software on a monthly basis with software patches and added features, with Acronis Backup & Recovery, it enables us to always revert to the initial state when we experience challenges with the test environment. Because of the numerous reports we get from our staff in the filed while using the VTS, ABR allows us to incrementally backup important changes as we continually try to fix compatibility issues with different scenarios. Works very well with real-time backup of our database files server when staff upload information captured from polio vaccination tracking.

      What needs improvement?

      Over the Network Backup

      For how long have I used the solution?

      Since September 2013 (14 months)

      What was my experience with deployment of the solution?

      Yes, mostly with Acronis Snap Deploy, using network deployment, most clients do not automatically get DHCP settings when using dual network adapters on the Server. And the network settings aren't automatically recognized from the Snap Deploy interface, until set manually. (even after successfully booting into Acronis via the network).

      What do I think about the stability of the solution?

      We haven't seen any issues with stability.

      What do I think about the scalability of the solution?

      We haven't seen any issues with scalability.

      How are customer service and technical support?

      Customer Service:

      Good. There are a variety of options to choose from.

      Technical Support:

      Excellent! Have been with the support team severally through chat and sometimes if things get really complicated they assist remotely to access my server and fix things up for me.

      Which solution did I use previously and why did I switch?

      Yes, I was using Windows Backup and Restore feature. Upon discovering Acronis, I was fascinated by the flexible granular detailed features of 'what to and where to (multiple locations)' Backup and its central management capabilities as opposed to Windows' local system administration.

      How was the initial setup?

      None that I found difficult. Configuration is mostly wizard-based, so its pretty straightforward.

      What about the implementation team?

      In-house

      What was our ROI?

      Can't really say in monetary terms but it is really Time-saving. Extremely time efficient.

      Which other solutions did I evaluate?

      Discovered Acronis first, and went with the solution. Found it to be more user friendly and flexible.

      What other advice do I have?

      Worth trying out. Worked for me. Should have a good system admin to implement the solution more effectively.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user162261
      Infrastructure Architect at a tech company with 1,001-5,000 employees
      Vendor
      Provides backup and storage for our production PC's but the storage nose is stuck frequently and we have to reboot it.

      What is most valuable?

      Backup and Recovery for our production PCs.

      How has it helped my organization?

      End user can manage backup and recovery on its own efficiently once a product PC has failed during production. 

      What needs improvement?

      The ability to use computing resources, the storage nose is stuck frequently and we have to reboot it, and I'm told that it needs 128GB memory and SAS disk to keep it stable, all of these elements leave me unsatisfied.

      For how long have I used the solution?

      We just started deploying the product company-wide.

      What was my experience with deployment of the solution?

      Yes, it's for HW requirement described above, because we hadn't been told the requirement by Acronis before we…

      What is most valuable?

      Backup and Recovery for our production PCs.

      How has it helped my organization?

      End user can manage backup and recovery on its own efficiently once a product PC has failed during production. 

      What needs improvement?

      The ability to use computing resources, the storage nose is stuck frequently and we have to reboot it, and I'm told that it needs 128GB memory and SAS disk to keep it stable, all of these elements leave me unsatisfied.

      For how long have I used the solution?

      We just started deploying the product company-wide.

      What was my experience with deployment of the solution?

      Yes, it's for HW requirement described above, because we hadn't been told the requirement by Acronis before we started.

      What do I think about the stability of the solution?

      Yes see above.

      What do I think about the scalability of the solution?

      Nope.

      Which solution did I use previously and why did I switch?

      We were using Altiris. 

      How was the initial setup?

      It was straightforward.

      What about the implementation team?

      We did it on our own based on the design provided by Acronis.

      What other advice do I have?

      Optimize resource usage on dedup, look at Avamar which has dedup capability with moderate usage.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user162165
      User Support at a tech services company with 51-200 employees
      Consultant
      It takes long to backup data using Acronis and Acronis doesn't really help much when it becomes complex.

      What is most valuable?

      I prefer the features of cloning hard-disk to hard-disk. Also I like the backup function in the old version of Acronis which is more friendly than the new one which is more complicated and unfriendly to use.

      How has it helped my organization?

      Acronis helps to backup data on a server and also to manage some cloning from 1 PC to another using the method. Normally I use Norton Ghost to do the clone however since I used the Acronis true image 2013 I found it to be very useful and not time consuming.

      What needs improvement?

      It takes a long to backup data using Acronis backup and recovery v11 and I found Acronis support not really helpful as they always suggest to update the software instead of solving the issue with the current version. I would prefer if Acronis would look into their old version and try to enhance it, rather than use new functions on the new version, I would rather stick with the older version.

      For how long have I used the solution?

      3 years.

      What was my experience with deployment of the solution?

      Yes

      What do I think about the stability of the solution?

      Yes

      What do I think about the scalability of the solution?

      Yes

      How are customer service and technical support?

      Customer Service:

      6 out 10

      Technical Support:

      6 out 10

      Which solution did I use previously and why did I switch?

      Yes because I am looking for something easier to use and time conservation is very important in any organization re: backup.

      How was the initial setup?

      The initial setup is straightforward however some companies prefer to do customization, which makes it complex and Acronis does not really help much when it becomes complex, especially for backup into the storage or NAS.

      What about the implementation team?

      In-house and vendor team (about 3 out 10).

      What was our ROI?

      5 years.

      What's my experience with pricing, setup cost, and licensing?

      Original setup is costly and for some companies, they will think whether they should implement using Acronis or not.

      What other advice do I have?

      I think you need to look into business requirement especially when implementing the backup system and make sure the backup software that you buy is 100% fully capable and 100% fully supportive.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      Principal ICT Specialist - Infra at a transportation company with 501-1,000 employees
      Vendor
      GUI for management of backups could be improved but quickly restores backups with minimum fuss.

      Valuable Features

      Image based backup, restore Windows based images quickly and on different hardware.

      Improvements to My Organization

      Quickly restore backups with minimum fuss.

      Room for Improvement

      GUI for management of backups. Using 11.5 more difficult with keeping on tabs with all backup schedules and status of backups, even when using the management console feature of the software.

      Use of Solution

      16 months.

      Deployment Issues

      Yes, combining with Hyper-V host to backup Hyper-V Virtual machines.

      Stability Issues

      Yes performance issues were encountered whilst backups were performed, especially on large file servers.

      Scalability Issues

      Due to having previous issues V10 installed, a straightforward upgrade could not be completed. Need to perform an uninstall of…

      Valuable Features

      Image based backup, restore Windows based images quickly and on different hardware.

      Improvements to My Organization

      Quickly restore backups with minimum fuss.

      Room for Improvement

      GUI for management of backups. Using 11.5 more difficult with keeping on tabs with all backup schedules and status of backups, even when using the management console feature of the software.

      Use of Solution

      16 months.

      Deployment Issues

      Yes, combining with Hyper-V host to backup Hyper-V Virtual machines.

      Stability Issues

      Yes performance issues were encountered whilst backups were performed, especially on large file servers.

      Scalability Issues

      Due to having previous issues V10 installed, a straightforward upgrade could not be completed. Need to perform an uninstall of previous software first.

      Customer Service and Technical Support

      3/5.

      Initial Setup

      Yes to perform install on Hyper-V posed a number of challenges, needed to ensure VSS was operating properly was the main one.

      Implementation Team

      In-house.

      Other Solutions Considered

      No, as this has been used always with the organisation.

      Other Advice

      Evaluate product using their 30 day trial to ensure it meets the needs of backups and restore.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user159090
      Senior Security and Compliance Engineer at a retailer with 501-1,000 employees
      Vendor
      Nearly set-and-forget for Server Live Imaging

      Valuable Features

      Live System Imaging – Zero Downtime.

      Improvements to My Organization

      The key for me at the time was allowing my Engineers to have their weekends free vs rotating them through a schedule so that servers were taken offline and imaged during the change window. Post-implementation, this fell to zero and boosted morale by allowing the engineers to enjoy their weekends with their families. In this instance, showing the team that I valued their personal lives and was willing to pay to insure their quality of life resulted in a dedicated team that was thankful and produced more.

      This organization also highly mission critical server applications where RTO was very low. We did use Load Balancers and other technologies, but for a catastrophic failure this solution presented an RTO of roughly 1 Hour (depending on the size of the server) although often less. It became routine to run an off cycle image before any major physical server upgrade, thus improving the speed from development to QA to production. Developers could be less leery of major changes knowing that the back-out was quick and reliable.

      Room for Improvement

      There can be inconsistencies between builds in terms of the product working with one NIC or another, especially on newer generation servers. Usually downloading the latest bits solved, though. A minor nit, but it’s the only gripe I’ve had to date.

      Use of Solution

      7 Years.

      Deployment Issues

      None.

      Stability Issues

      None.

      Scalability Issues

      None.

      Customer Service and Technical Support

      Customer Service:

      Excellent.

      Technical Support:

      Excellent.

      Initial Setup

      Relatively Straightforward. We needed to create an in house script to purge old images (vs using something like a product retention setting). This may have been corrected in subsequent versions.

      Implementation Team

      In-House.

      ROI

      Somewhat difficult to quantify. The key for me at the time was allowing my Engineers to have their weekends free vs rotating them through a schedule so that servers were taken offline and imaged during the change window. Post-implementation, this fell to zero and boosted morale by allowing the engineers to enjoy their weekends with their families. In this instance, showing the team that I valued their personal lives and was willing to pay to insure their quality of life resulted in a dedicated team that was thankful and produced more.

      This organization also highly mission critical server applications where RTO was very low. We did use Load Balancers and other technologies, but for a catastrophic failure this solution presented an RTO of roughly 1 Hour (depending on the size of the server) although often less. It became routine to run an off cycle image before any major physical server upgrade, thus improving the speed from development to QA to production. Developers could be less leery of major changes knowing that the back-out was quick and reliable.

      Pricing, Setup Cost and Licensing

      Rough cost at time of implementation was approximately $1200 per managed server. One engineer monitored the job status, spending approximately 15 minutes per day.

      Other Solutions Considered

      No.

      Other Advice

      Great product, nearly set-and-forget for Server Live Imaging once fully configured.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user159081
      Systems Administrator at a non-profit with 51-200 employees
      Vendor
      The biggest feature is the universal restore.

      What is most valuable?

      The biggest feature is the universal restore.

      How has it helped my organization?

      No improvement, just the ability to perform backups.

      What needs improvement?

      None.

      For how long have I used the solution?

      3 years.

      What was my experience with deployment of the solution?

      I have never run into any issues.

      What do I think about the stability of the solution?

      No.

      What do I think about the scalability of the solution?

      No.

      How are customer service and technical support?

      Customer Service: I haven't dealt with them at all. Technical Support: Tech support has been great.

      Which solution did I use previously and why did I switch?

      I didn't start using Acronis until I came here 3 years ago - it's what the organization was using already. I found…

      What is most valuable?

      The biggest feature is the universal restore.

      How has it helped my organization?

      No improvement, just the ability to perform backups.

      What needs improvement?

      None.

      For how long have I used the solution?

      3 years.

      What was my experience with deployment of the solution?

      I have never run into any issues.

      What do I think about the stability of the solution?

      No.

      What do I think about the scalability of the solution?

      No.

      How are customer service and technical support?

      Customer Service:

      I haven't dealt with them at all.

      Technical Support:

      Tech support has been great.

      Which solution did I use previously and why did I switch?

      I didn't start using Acronis until I came here 3 years ago - it's what the organization was using already. I found that I liked it better than Symantec.

      How was the initial setup?

      I found it pretty straightforward.

      What about the implementation team?

      In-house.

      Which other solutions did I evaluate?

      No, it was already in use when I started this job.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user158874
      IT Technical Lead with 51-200 employees
      Vendor
      vmProtect is pretty good, hardly ever hits problems, but does not do “what it says on the tin” at all.

      What is most valuable?

      vmProtect is pretty good, hardly ever hits problems.

      How has it helped my organization?

      It allows us to backup our remote sites to a local NAS device, and allows for easy retrieval of data.

      What needs improvement?

      Acronis Support!

      For how long have I used the solution?

      Nearly 4 years.

      What was my experience with deployment of the solution?

      Some yes – mostly based on the fact that the install nearly 4 years ago was very messy. Different components were needed, multiple additional tasks needed to be done. The current version is easier to deploy for sure.

      What do I think about the stability of the solution?

      Yes definitely – back in the early days it was almost impossible to get a week’s worth of backup data without having to start all over again. And by that I mean uninstall, reinstall the whole product. It suffers from these issues less now but that is because we have learned which way to deal with the software and how best to make it work in our environment. It does not do “what it says on the tin” at all. You have to work it out yourself.

      What do I think about the scalability of the solution?

      No.

      How are customer service and technical support?

      Customer Service:

      Not great to be honest. We had an issue with licences and purchasing problems and the standard response was very poor. Once you get through to the right person though – which we eventually did – they were great. But finding the right person who could help out was terrible

      Technical Support:

      Terrible to be honest. You almost never get through to someone who can understand you, nor who you can understand. To be fair once the technical issue is discovered the skill level of the technicians is actually very good. But the default support responses seem to revolve around restarting the services, restarting the server, uninstalling it, copying the backup job again, etc, etc.

      Which solution did I use previously and why did I switch?

      We did yes. We switched because Acronis was recommended as a good backup system for use with NAS devices. We had tapes previously.

      How was the initial setup?

      What we wanted to achieve was actually very straightforward in itself but the final install ended up being very complicated because half of the things the software was SUPPOSED to do – it didn’t!

      What about the implementation team?

      We did it all in-house.

      What's my experience with pricing, setup cost, and licensing?

      This was a staged solution rollout to each remote site – in all we’ve probably spent over £20,000 on the product. In terms of day to day cost we pay for annual support now only.

      Which other solutions did I evaluate?

      We did yes. We looked at Symantec and Microsoft. Symantec seemed very clunky and not too up-to-date backing up to digital medium.

      What other advice do I have?

      Look around for others – choice was limited when we went with Acronis. I think the choice is better now.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      Systems Admin at a logistics company with 501-1,000 employees
      Vendor
      Good product however it's difficult to use on Linux.

      What is most valuable?

      Imaging operating systems and restoring on different hardware.

      How has it helped my organization?

      This product gave us two major features :

      1. Imaging allowed us to create clones from the production server with ultimate speed.
      2. Protection against server failures with ability to restore on different hardware.

      What needs improvement?

      The application Linux interface and the error reporting as it's very ambiguous

      For how long have I used the solution?

      3 Years

      What was my experience with deployment of the solution?

      No, deployment is not that complicated.

      What do I think about the stability of the solution?

      Yes, especially in the restore, a simple update for the software messed up the whole setup.

      What do I think about the scalability of the solution?

      No, with proper licensing no issues.

      How are customer service and technical support?

      Customer Service:

      On a scale from 1-5 (1=worst, 5=best), they are 2. The customer service we receive is from Acronis's partner in Saudi Arabia.

      Technical Support:

      On a scale from 1-5 (1=worst, 5=best), they are 2. They don't have a free toll number, their web based case support wasn't good and most annoying every time you I had to call I have to go through the first line of support and answer the same questions and apply the same procedure.

      Which solution did I use previously and why did I switch?

      We already having another solution which produces the same result for Windows. But, for Linux this software was the only one we knew about that supported the version of OS we had.

      How was the initial setup?

      Yes, straight forward with clear instructions.

      What about the implementation team?

      In-house team.

      What was our ROI?

      Protection of the production environment.

      What's my experience with pricing, setup cost, and licensing?

      Excluding the licensing fees, we used a virtual server to install the management console and agents didn't require that much of resource so we didn't need to upgrade any specs on the protected systems. Also, the images were stored on already existing storage. So, basically except the man hours spent on working with software there were no real investment in the setup.

      Which other solutions did I evaluate?

      No, because of OS compatibility it was the only one we knew about.

      What other advice do I have?

      The product is good but using it on Linux is a bit difficult.

      I would recommend it to any company that wants to implement a low cost solution.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user5157
      Sr System Engineer at a outsourcing company with 501-1,000 employees
      Vendor
      A must have cost effective backup and recovery solution for SMEs for quick recovery but not for high end applications.

      Valuable Features:

      The recovery system works great. I recovered the systems in few minutes from a disaster. It has a very clear and easy to use Interface. The vast amount of knowledge base articles on its site is great for troubleshooting issues. I liked the feature to split backups into multiple files to fit different media types. It has data encryption, which encrypts your backups as a security precaution.

      Room for Improvement:

      I found logs are not enough for troubleshooting in case of failures. Absence of file filtering tools is disappointing. Does not provides advance backup solution like granular backup of emails.

      Other Advice:

      I bought this software for backup of workgroup based computers and it worked great for them. Scheduling was quite easy and the recovery process was awesome. Due to some power failure our 10 systems crashed which were recovered in few minutes by the Acronis recovery partition. However it lacks advance features like granular backup and data filtering hence unsuitable for enterprise level.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user3870
      Senior Manager of Engineering with 1,001-5,000 employees
      Vendor
      A very good backup & recovery solution with a whole bunch of features

      Valuable Features:

      Very easy to restore backups down to the item level depending on what you are backing up. We have used Acronis Backup and Recovery for around 4 years backing up our Datacentre servers and individual application servers such as Exchange, Sharepoint and SQL. Acronis Backup and Recovery has a simple interface that allows administrators to quickly achieve basic backup tasks and restoration. Administration only becomes difficult when configuring complex backup tasks.

      Room for Improvement:

      Sometimes backups become corrupted and can not be access via the Recovery Console, You can send the backups too Acronis support (Could take months depending on the size of the backup) and they will try to recover the data, however rarely do. Installation is resource hungry. Sometimes configuration can become too confusing.Before deploying Acronis we did test multiple backup solutions and did quickly realised that - we will be using Acronis as it provides all the features that we needed.

      Other Advice:

      I do recommend using Acronis Backup and Recovery for a small business.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user3264
      IT Administrator at a media company with 51-200 employees
      Vendor
      Overall a very good backup software

      Valuable Features:

      It is one of my favorite backup software. Its much faster and reliable than the other softwares that i have tried. Its earlier versions were having problem backing up x64 bit structure but later versions are doing fine.

      Room for Improvement:

      Not much really. The only problem that i face while using this software is that the backup taken using its older versions do at times create problem while being restored with new versions. So what i believe is that there is something missing between different versions which cause(occasionally) the later versions not to restore the images taken by the earlier versions.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user1143
      Network Manager at a healthcare company with 51-200 employees
      Vendor
      Acronis Backup and Recovery 10 is very stable product but takes time to learn

      Valuable Features:

      When system failure occurs, Acronis restores exact server or workstation copies to a new hard drive and reduces the downtime.In case of system failure we use universal restore option to recover archived backup files to a completely new system.Built in backup schemes are available within the software to fulfill most common backup tasks while you can configure detailed settings to meet your specific backup requirements.Outstanding reporting tool is included for customizable notifications and alerts.

      Room for Improvement:

      Requires a committed effort to learn this comprehensive software

      Other Advice:

      Acronis Backup & Recovery 10 is packed with drive imaging and file base backup features. It is capable of protecting both physical and virtual servers with its flexible policy based management.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user1194
      Head of Infrastructure at a tech services company with 501-1,000 employees
      Consultant
      An above average data backup and recovery tool with mediocre UI

      Valuable Features:

      1) One of the best data backup and recovery software out there in the market. 2) Can be configured to make complete backups as per a scheduled time frame. 3) Can create a disk image to a complete disk and the same can be used to restore to a fresh hard disk. 4) Various options like incremental backup, full backup, differential backup, etc. make the product highly useful. 5) Supports popular Operating System platforms like Windows & Linux. 6) Provides a sector-by-sector disk image creation facility. 7) Disk images can be mounted to read data. 8) Allows data synchronization between two PCs running Acronis Backup and Recovery.

      Room for Improvement:

      1) Installation is a lengthy process and consumes a lot of disk space. 2) Data backup time is comparatively higher than other similar products out there in the market. 3) The UI is not very user friendly and first time users will definitely struggle to get through. 4) PC to PC synchronization feature requires the end user to login using their Acronis accounts. This slows down the overall synchronization process. 5) Decrypting the data before reading from disk image slows down the overall process of data recovery. 6) There are many products in the market, which do similar things at a cheaper rate.

      Other Advice:

      One of the best data recovery tools available in the market. However, the installation consumes a lot disk space(1GB+), which results in slower system performance. It also lacks a Virus Scanning facility. Note that systems with Extensible Firmware Interface (EFI) are not currently supported. It supports network based data backup and recovery, however network recovery quite often crashes the application.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      it_user1128
      Infrastructure Expert at a government with 501-1,000 employees
      Vendor
      Complete backup & recovery solution for your network & desktop

      Valuable Features:

      Acronis Backup & Recovery is an award winning software with multiple facilities. The most important thing is that it has an easy GUI based using console. You can schedule the software for a convenient time and data backup will be done automatically with a notification. You can also clone (Image) entire hard disks as well. Different types of backup facilities are available with the software like incremental backup, full backup, and differential backup. Acronic software does not provide only backup and restore facilities, but it also provides sync facilities between different computers on your network. It supports different types of hardware and operating system platforms (Windows & Linux). You can create an online backup outside of your network in a secure way.

      Room for Improvement:

      The installation file consumes 1 GB of space on your hard disk. Restore processes fail sometimes if the file is corrupt. System performance slows down while the backup process is running from the network.

      Other Advice:

      It’s a complete solution for data backup and recovery. It provides offline and online backup facilities. It’s available for your server and desktop as well.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      ITCS user
      Infrastructure Expert at a tech services company with 1,001-5,000 employees
      Consultant
      True Image should be an industry standard

      Valuable Features:

      I've used Norton Ghost before, but switched to True Image almost 4 years ago and never looked back. True Image has a slew of enterprise and end-user features and the interface is both easy to use and simple to understand. I can schedule backups over the network to my dedicated file server or to local machines, and even restore from the network drives!

      Room for Improvement:

      I can't think of a single one. Maybe it would be better if it was a bit cheaper, but good software is worth every penny.

      Other Advice:

      I exclusively use Acronis True Image for my Windows backup needs, both in the enterprise and at home. I haven't found a better solution that allows me to interact with a server and schedule automated backups over the network.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      Buyer's Guide
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