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Alert Logic OverviewUNIXBusinessApplication

Alert Logic is #2 ranked solution in top SOC as a Service providers and #4 ranked solution in MDR Services. IT Central Station users give Alert Logic an average rating of 8 out of 10. Alert Logic is most commonly compared to Arctic Wolf AWN CyberSOC:Alert Logic vs Arctic Wolf AWN CyberSOC. The top industry researching this solution are professionals from a computer software company, accounting for 34% of all views.
What is Alert Logic?

Accelerate Your Threat Detection & Response

Your company’s security depends on being able to detect threats and respond to attacks quickly. But most organizations investigate less than 4 percent of all events they receive.

Alert Logic has a better way.

  • A managed connected solution that brings an award-winning platform, cutting-edge threat intelligence, and expert defenders together
  • Flexible coverage tailored to your individual business needs
  • 24/7 SOC and expert remediation advice
  • Simple pricing with a lower total cost than assembling your own solutions or traditional outsourcing

Alert Logic was previously known as Alert Logic MDR, Alert Logic Managed Detection and ResponseAlert Logic Threat Manager, Alert Logic Cloud Defender.

Alert Logic Buyer's Guide

Download the Alert Logic Buyer's Guide including reviews and more. Updated: November 2021

Alert Logic Customers

TIME, Genome Next, Rentalcargroup.com, Travel Tripper, C&J Energy Services, Investis, Retail Insights

Alert Logic Video

Pricing Advice

What users are saying about Alert Logic pricing:
  • "Its pricing is very reasonable considering what you get for what you pay. There is quite a good value there. Its licensing is also very logical. They've got the licensing price points at a reasonable level. It is on a monthly license but a yearly contract. There are no additional costs to the standard licensing fees."

Alert Logic Reviews

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RM
Site Reliability Engineer at a retailer with 10,001+ employees
Real User
Top 5Leaderboard
Great reporting and session logic with an easy initial setup

Pros and Cons

  • "The initial setup is pretty straightforward."
  • "We'd like to have triggered alerts sent to us so we see errors quicker."

What is our primary use case?

We are primarily using the solution for an e-commerce company.

The application is deployed in multiple countries, and therefore the servers are very huge servers. Sometimes, at the same time, there will be 40 to 50 or 100 nodes also. For our application log, for example, if any request goes to any particular node, and we don't know which we can look at the node's logs in Alert Logic. We will just simply mention our order ID or whatever text we are searching for, and it will tell you which node it is. If it is an XML format, you will get a complete XML in a short time, instead of going to the PuTTY, connecting to the node and getting the XML, fetching everything, and wasting your time. 

How has it helped my organization?

We have used other solutions, such as Splunk, and in comparison, this solution is very user-friendly and there is less confusion when you are using the app. It's faster. You can configure more than 100 nodes and you'll get all the speed and accuracy you need.

What is most valuable?

The searching aspects of the solution are very valuable for our organization.

The reporting on the solution is quite useful for us.

The log messages and session logic are excellent. As an engineer, it's very useful to get the logs immediately if any production issues arise. We have everything we need to troubleshoot at our fingertips.

The initial setup is pretty straightforward.

What needs improvement?

One pain point we have, for example, is if the search keyword is related inside an XML, we will get an XML. If it is a normal log, however, you will get a null pointer exception or something, and we don't get the complete trace. We will just get a few lines only. It would be ideal if we could get a complete trace. There just needs to be more transparency around error tracing. 

We'd like to have triggered alerts sent to us so we see errors quicker.

For how long have I used the solution?

I've been using the solution for three years at this point.

What do I think about the stability of the solution?

The stability is great. There are no bugs or glitches. It doesn't crash or freeze. It's excellent overall.

What do I think about the scalability of the solution?

The solution is extremely scalable. If a company needs to expand it, it can do so easily.

We have about nine or ten people using the solution currently. They are mostly engineers, including support engineers and senior support, system reliability engineers, production support engineers, and technical engineers.

Although I'm unsure of the company's long-term plans, we could easily increase usage in the future.

How are customer service and technical support?

Technical support has been amazing. They are very supportive and helpful. We are quite satisfied with the level of support on offer. If we have issues we just reach out. We have dedicated support, however, we rarely have any issues with Alert Logic. Whenever we migrate to Microsoft Azure Cloud or something, we may have to get assistance, however, apart from that, we really rarely need them. Of course, if we do, we know their response is immediate and quick.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

The initial setup isn't too difficult. It's pretty straightforward. An organization shouldn't have too much trouble with the setup.

The deployment is very fast. It doesn't take too much time at all. It's likely less than five minutes. Honestly, it's almost instantaneous.

There is no mapping. Once you're done with the customization you can use it. It's not time-consuming. The customization part is based on whatever keywords and attributes you are adding, and that's less than a minute of time to handle. There is no time consumed. You just need to add to a filter.

You don't really need to worry about having too much maintenance. It's not required really. Maybe once the log is full, you may require a maintenance checkup of six months on. We have a server team that manages that aspect.

What's my experience with pricing, setup cost, and licensing?

We pay for licensing on a yearly basis. However, I don't handle the payments. I'm not in charge of billing. I can't speak to the exact costs of the solution.

What other advice do I have?

We are using the latest version of the solution at the moment. I do not have the version number on-hand, however.

I would recommend the solution to other organizations. It's been a positive experience for us overall.

I would caution that, in the beginning, people who are first-time users, will find it a bit complicated. They will easily learn quickly once they started using that. It's a very easy process to get habituated to. 

I've been a production support engineer for the past 10 years. In only the last three years I've been using Alert Logic. Previously, I have faced a lot of problems finding the logs. This solution helps me a lot. There are so many times it's helped to identify the root cause - and quickly.

Overall, I would rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AC
Information Technology Manager at Alaina M Callahan Consultant LLC
Consultant
Top 10Leaderboard
An extremely reliable, easy-to scale, and user-friendly solution that provides detailed notifications and has good pricing and licensing

Pros and Cons

  • "Notifications and the detail of notifications are most valuable. It is a user-friendly solution."
  • "Its menu is not very intuitive. I would like to see the user menu expanded a bit. The user menu is very layered, and because of the layers, you have to go down a path that is not very intuitive."

What is our primary use case?

In the most recent instance, I have used Alert Logic to monitor the architecture for an IT software company. I am an IT consultant by trade, and I was contracted to design and support the infrastructure for a SaaS company.

How has it helped my organization?

The lead database administrator felt that there was a need to have a particular port open for the application to communicate and gather data effectively. That particular DBA and I were not in agreement over the potential risk of this open port. With the use of Alert Logic, I was able to prove factually that having that port open was a great risk. Because of it, we eventually closed the port and changed the design of the app.

What is most valuable?

Notifications and the detail of notifications are most valuable. It is a user-friendly solution.

What needs improvement?

Its menu is not very intuitive. I would like to see the user menu expanded a bit. The user menu is very layered, and because of the layers, you have to go down a path that is not very intuitive.

What do I think about the stability of the solution?

It is extremely reliable. I have also used it in other environments and situations.

What do I think about the scalability of the solution?

It is extremely easy to scale. I've expanded it in the latest use case and previous use cases.

Only two people are using it. One is the owner of the company to confirm the security of the environment. I monitor the environment and make certain that we're secure. This product is being used in 100% of the environment, so there are no plans to increase its usage because we can't.

How are customer service and technical support?

I have called them up, and their team is very responsive and very thorough.

Which solution did I use previously and why did I switch?

I have used other solutions. Alert Logic is very linear. It is very easy to follow the way it works. The other product was more complex and more confusing.

How was the initial setup?

It was very straightforward. The installation took us maybe two hours.

We deployed it to all of our servers. We needed to build a virtual appliance, and that was actually the only pain point. The communication around that virtual appliance was not very clear, so I went down the wrong path only to discover that I had wasted some time, and it wasn't required.

What about the implementation team?

I did it myself with the assistance of an Alert Logic representative.

It does require maintenance but not in the traditional sense. The actual upkeep of the product and the upkeep of the agents fall to Alert Logic, but from time to time, the agent will send out an alert of failure. These failures need to be investigated. Ten times out of ten, they were false failures. They raised an alert of a failure of the product, and the investigation proved that it hadn't failed at all.

What was our ROI?

The return on the investment was not exactly tangible. It was in the redesign of the application and the ultimate security of that application. It was an intangible return on investment in that it took away the debate between people's opinions and gave a fact. Based on this fact, we could then redesign the application.

What's my experience with pricing, setup cost, and licensing?

Its pricing is very reasonable considering what you get for what you pay. There is quite a good value there.

Its licensing is also very logical. They've got the licensing price points at a reasonable level. It is on a monthly license but a yearly contract. There are no additional costs to the standard licensing fees.

What other advice do I have?

My advice would be to go ahead with the product because it really is a very good tool that adds a lot of value. I would also recommend that the person implementing the product should have a very good working knowledge of IT infrastructure. I would say that IT infrastructure is more of a requirement than a background in IT security, and it certainly makes the process a lot more straightforward.

The biggest lesson that I have learned from using Alert Logic is that for the amount of money invested in the product, the sense of security and the tightness that it gives to the environment is a real selling point for clients.

I would rate Alert Logic a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Find out what your peers are saying about Alert Logic vs. Arctic Wolf AWN CyberSOC and other solutions. Updated: November 2021.
553,954 professionals have used our research since 2012.
Alex Alexandre
system administrator at INSIGHT CREDIT UNION
Real User
Top 5Leaderboard
Excellent intrusion detection and everything is in one dashboard

Pros and Cons

  • "Everything is in one dashboard; I'm notified when there's an incident and advised on what steps to take."
  • "Could be more of an endpoint protector."

What is our primary use case?

We use this solution for lag management and to protect our network. We are customers of Alert Logic. 

What is most valuable?

The value of Alert Logic is that everything is in one dashboard; I'm notified when there's an incident, kept up to date and advised on what steps to take. The solution has good intrusion detection. 

What needs improvement?

It would be great to see more of an endpoint protector. I'd also like to be able to send commands to firewalls which is something the old UI had but the new one does not. For example, if I wanted to block an attack I used to be able to send a command to the firewall but that is no longer possible. 

What do I think about the stability of the solution?

This solution is very reliable. 

What do I think about the scalability of the solution?

I've scaled this product and haven't had any issues. 

How are customer service and technical support?

Technical support is great. They are very responsive and they know their product.

How was the initial setup?

The initial setup was straightforward. We sent them what needed to be done, and the environment was already up. To get the implementation sorted took about a month. Documentation is readily available and helpful. 

What's my experience with pricing, setup cost, and licensing?

Licensing is on an annual basis. The price could be better and I know that Alert Logic is more expensive than other solutions on the market.

What other advice do I have?

It's important to know the product and make sure the right rules are in place. The configurations and alerts are really important.

I rate this product an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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