Help Desk Software Questions
Jan 05 2022
What is the best lightweight ticketing system with superior communication options for an educational organization?
Hi community members, We need a lightweight ticketing system with superior communication/ticket submission options like chat/SMS/email (for ease of use by end-users). Having a KB would be ideal and we don't need a ton of depth around SLAs, billing or CRM features. As we're an EDU/K12 organizati... Read More »
Aug 30 2021
Can you share with other users what your preferred choice is for help desk software and why? Did you compare it to other solutions?
Aug 17 2021
Which help desk software would you recommend for this purpose?
Oct 12 2021
Hi community members,
What makes a good ticketing system? There are so many ticketing systems out there to choose from. What features should one look out for when choosing a ticketing system?
Oct 25 2021
I am evaluating different support platforms for my Healthcare organization. The intention is to use the platform with external and internal users, and the platform should be HIPAA compliant with all the required guidelines of encryption with data in transit and data at rest. I've looked into t... Read More »
Jul 21 2021
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- When evaluating Help Desk Software, what aspect do you think is the most important to look for?
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- HIPAA Compliance with JIRA
- What makes a good ticketing system?
- What are some tips for setting up and running an effective and efficient IT help desk?
- What is the best lightweight ticketing system with superior communication options for an educational organization?