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Managing Director at SiT Global GmbH
Reseller
Top 20
Simple to use, great for outdoor usage and easy to disguise
Pros and Cons
  • "The most valuable aspect of the solution is the size of the outdoor access points. It's great and you can disguise them quite well."
  • "The pricing, when compared to Ubiquiti, isn't competitive enough. If you want to have a Government or Public sector client they will ask why they should pay 200 euros if they can get something for 40 euros."

What is our primary use case?

The solution is mainly used by carriers or for government usage. It's not really designed for normal usage.

What is most valuable?

The most valuable aspect of the solution is the size of the outdoor access points. It's great and you can disguise them quite well.

The solution is quite simple to use.

The virtual controller is doing a fine job.

For outdoor usage, I prefer Ruckus. It's the best of all the solutions.

What needs improvement?

The only issue with the solution is that there is quite a lot of strong competition. It's very difficult to get a government or large public enterprise to buy Ruckus or Aruba over, say, Ubiquiti, which is the standard here. For example, we just lost a Ruckus deal against Ubiquiti.

At this stage, there are only minor improvements needed. Overall it's a very good product.

For how long have I used the solution?

I've been using the solution for two to three years. However, I only use it occasionally. It's very rare that I actually use the product.

What do I think about the stability of the solution?

We've had absolutely zero technical issues. The solution is very stable. It's worked fine ever since the integration entered into ClearPass. Ever since then, the radius attributes work fine now.

What do I think about the scalability of the solution?

We haven't had any issues with scalability. The solution has been fine in that sense.

How are customer service and technical support?

I haven't been in regular contact with technical support. The last time I might have contacted them was about three years ago. We had an issue when we were trying to integrate Ruckus into ClearPass on Aruba into the ClearPass radio system. That was solved, however. The issue was that at the time Ruckus didn't accept all the attributes.

These days, it's my understanding that they are very good at assisting clients. We're satisfied with their level of service when we need to work with them.

How was the initial setup?

Integration, if you're lucky, only takes a week or less.

What about the implementation team?

We're implementors as well as resellers. We handle the implementation for our clients.

What's my experience with pricing, setup cost, and licensing?

The pricing, when compared to Ubiquiti, isn't competitive enough. If you want to have a Government or Public sector client they will ask why they should pay 200 euros if they can get something for 40 euros.

What other advice do I have?

We're Ruckus reseller and implementors.

This solution is very high-quality. I'd advise other organizations to look for the best solutions for their situation. However, I know how difficult this is to sell. It's difficult to sell quality when organizations just want to see the price tag. This is especially true in the government and public sector, that are always constrained by budgets.

I'd rate the solution eight out of ten.

It's a very good product. It's a high-end product and it plays in the right league. We do have customers who are willing to spend money, but it's very difficult to find these jobs nowadays.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
System Engineer at DIMASOFT.NET
Reseller
Top 20
Priced well, centralized management, and quality monitoring
Pros and Cons
  • "I have found the most valuable features to be the ability to use the main centralized administration process and the internet."
  • "We use different models of the solution but in some cases, the security could improve in the adaptive portal, be a little more robust, and easier to use."

What is our primary use case?

We use the solution to connect our buildings and stations together.

What is most valuable?

I have found the most valuable features to be the ability to use the main centralized administration process and the internet.

What needs improvement?

We use different models of the solution but in some cases, the security could improve in the adaptive portal, be a little more robust, and easier to use.

For how long have I used the solution?

I have been using the solution for approximately 10 years.

What do I think about the stability of the solution?

One of the best features is that the solution sends you constant alarms when you have problems with the service organization. It is stable but could improve.

What do I think about the scalability of the solution?

The scalability of the solution is good. Our clients are typically medium-size businesses. Our clients frequently tell us to install Aruba from HP, Cisco, or Juniper. They see this solution as best suited for small enterprises. We have to explain to them Ubiquiti is working on the security and stability of their wireless network.

How are customer service and technical support?

Technical support is very poor, this is an area needing improvement. It is difficult to find someone qualified here in Latin America to have an answer to our problems. It can take up to three days for someone to come with a possible solution. We end up browsing the internet for solutions to our problems rather than waiting for support. 

How was the initial setup?

The installation was not easy. The documentation was not straightforward and they were not complete. They need to improve on this. We had to navigate the internet to find solutions to many of our issues. There was not one place we could have all the information needed for the installation to go smoothly. The deployment took approximately three days.

What about the implementation team?

We do the implementation of the solution. We use one technician and an engineer to do the maintenance and deployment of the solution. The typical time it takes is approximately one day to make an analysis of the information, find security risks, and make a solution.

What's my experience with pricing, setup cost, and licensing?

This solution is cheaper compared to others.

Which other solutions did I evaluate?

Our clients have evaluated HP and Cisco solutions. They are really expensive. We have to find a solution that has a certain level of quality, that can monitor well, and has good security, this solution matches those needs.

What other advice do I have?

I would recommend this solution. However, they need to work on support services.

I rate Ubiquiti Wireless an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Suresh Bidwai
Manager - IT at a aerospace/defense firm with 1,001-5,000 employees
Real User
Top 5
Easy to set up and configure, and the technical support is nice
Pros and Cons
  • "The most valuable feature is the ease of configuration."
  • "The prices are high and should be reduced in order to be more competitive."

What is our primary use case?

This product makes up part of our wireless network infrastructure.

What is most valuable?

The most valuable feature is the ease of configuration. Most of the questions one would have about setup are already identified in the troubleshooting guide.

The user interface is ok.

What needs improvement?

The prices are high and should be reduced in order to be more competitive.

For how long have I used the solution?

I have been using Cisco Wireless WAN for more than five years.

What do I think about the stability of the solution?

In the five years that we have used it, we haven't had any problems. It has now reached end-of-life.

What do I think about the scalability of the solution?

The scalability is very nice and we don't have any issues with it. We have about 500 users across the entire staff. They work in HR, admin, production, operations, and other roles.

How are customer service and technical support?

The technical support is very nice and we have no issues with it.

Which solution did I use previously and why did I switch?

We have traditionally used Cisco and are finally now changing because of the price.

How was the initial setup?

The initial setup is okay. It takes about three months to implement.

What about the implementation team?

Our in-house team handled the deployment. No maintenance is required any longer, although we have two IT people who are able to manage it.

What's my experience with pricing, setup cost, and licensing?

With the increase in the price of this product, we will instead be replacing it with another vendor. It was a one-time fee and there are no costs in addition to this.

Which other solutions did I evaluate?

We are evaluating other solutions that are most cost-effective. Cisco is more expensive than either Aruba or SonicWall.

What other advice do I have?

Whatever they have in this product is already the best in the market, and I recommend it for people who can afford it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Specialist ICT/ISP Services at a comms service provider with 1,001-5,000 employees
Real User
Top 5
Security and access points need improvement, but it is stable
Pros and Cons
  • "The most important is that the solution is stable."
  • "It's very old-fashioned, which is why we have made the decision to replace it."

What is our primary use case?

I am an administrator and use this solution to connect our LAN network to our office network from the central office and branch offices. We are able to select them from one network.

What is most valuable?

The most important is that the solution is stable.

What needs improvement?

It's very old-fashioned, which is why we have made the decision to replace it.

They should have some security features to protect our network.

The access points should have the newest algorithms in security, and the controller should be stable.

For how long have I used the solution?

I have been working here for a few months and have been using this solution since I started.

We have controller MDM 760, which is an older solution that we would like to replace for the newest version. We are changing our placement and management has decided to change our Wi-Fi solution.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

We need 50 to 70 access points.

We have plans to continue using this solution, but we are also considering Aruba.

How are customer service and technical support?

It is very important to have good available support. If for example, a product is out of support, it could destroy the network.

We have not contacted technical support.

Which solution did I use previously and why did I switch?

We have some HPE ProCurve switches but I did not configure them. I see how it works and runs commands, and it is very similar to Cisco. I think that it's easy.

We chose HPE because it's the top ranking in Gartner. 

How was the initial setup?

We have two data centers and would like to install a Wi-Fi Controller in both.

Which other solutions did I evaluate?

We are currently evaluating other solutions.

What other advice do I have?

I don't have a lot of experience with this solution, so it would be very difficult to recommend it. 

I would rate HPE Wireless WAN a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Get our free report covering Cambium Networks, Ubiquiti Networks, Fortinet, and other competitors of Aruba Networks Wireless WAN. Updated: January 2022.
564,643 professionals have used our research since 2012.