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Automic Workload Automation Room for Improvement

SA
Department Manager at a insurance company with 1,001-5,000 employees

In terms of what can be improved, we are in Israel, so we work in Hebrew. Now they are starting to move it also from English to Hebrew and to support the language, but for us it has been very difficult because the Hebrew looks like gibberish. So there are language issues.

The price could always be improved.

Now we are starting to check the AI, which is a new product there which can give us more information like Iosoft and other things. I hope it can help us because right now we cannot know when we can improve or not because we only see part of the data. I hope that if we can collect all the data we can improve and maybe use less CPUs in S400, but at least we can improve by knowing what happened in our batch processes. Meaning, how much time and how much CPU it takes not only for one month but to see all the information for one year. This can improve our flow.

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Support Analyst, Lead at Sonda IT

We found that some Actions Packs and plugins do not have documentation, are incomplete, or are of poor quality. In most of the packages available, it took time to study and gain knowledge of the features and resources due to poor documentation. This time could be reduced if the documentation was more complete.

If the documentation is not well built, there will always be extra time for testing and some of these generate doubts that turn a simple job into something complex. With the project's schedules in progress, it is difficult to set deadlines, even if they are adjusted for more.

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KG
Batch Scheduling DTS, Service Delivery Lead at a computer software company with 10,001+ employees

The vendor support is really bad and should be improved. The engineers taking our vendor tickets are not knowledgeble enough of the product and occasionally not helpful at all. Tickets usally are bouncing back and forth with very little helpful information or investigation from their side for a issue we are experiencing/reporting.

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Development Director at a tech services company with 11-50 employees

We would like a way to test our cloud-based automations on-premises, and then migrate them to the cloud after they have been tested, without needing an additional license. As developers, this would help us.

In the future, I would like to see a system where each developer works on their own changes, and they are submitted to a controller. At that point, the controller has the option to accept or reject changes from each of the developers.

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Workload Automation SME at a retailer with 10,001+ employees

Its dashboard can be improved. In version 12, they have already moved to a web-based interface from a UI. We are looking into this feature now. We are also looking for available APIs that we can use to interface the engine into our other systems.

There should be a subservice facility that we can use to interface with Microsoft Teams and send out authorization on job executions. We have seen a feature like this in other products that we are looking into.

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BI
Senior Technical Consultant at a tech services company with 51-200 employees

This solution's out-of-box automation sets could be improved. They could be industry standardized out-of-box, or even runbook automation processes could be useful—just some plug-and-play automation processes out-of-box. It has many integration capabilities, from APIs to databases, but if the customer sees some out-of-box automation processes in it, it could be useful. 

As for additional features, a best practices library could be good. Also, maybe more technology connectors, in order to connect and run the automation, so more out-of-box integration points. 

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JR
Managing Consultant at ICT

There are some monitoring features that could be added. For example, when we have some external dependencies from processes that were run the day before or one week before, these dependencies are always complicated to configure.

Workload Automation should also have better RPA features, too. I think that would definitely improve this solution. Instead of having to have a separate solution for RPA, it would be nice if Workload Automation could handle it, too.

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Find out what your peers are saying about Broadcom, BMC, IBM and others in Workload Automation. Updated: January 2022.
563,327 professionals have used our research since 2012.