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Azure Backup OverviewUNIXBusinessApplication

Azure Backup is #15 ranked solution in best Backup and Recovery Software. IT Central Station users give Azure Backup an average rating of 8 out of 10. Azure Backup is most commonly compared to Veeam Backup & Replication:Azure Backup vs Veeam Backup & Replication. The top industry researching this solution are professionals from a computer software company, accounting for 31% of all views.
What is Azure Backup?

Data is the heart of any organization and backing up this data is a key part of a business strategy. Azure Backup is a scalable solution with zero capital investment and minimal operational expense. With the optional integration with System Center Data Protection Manager, you can protect advanced workloads running in your datacenter in VMs or on physical servers.

Azure Backup Buyer's Guide

Download the Azure Backup Buyer's Guide including reviews and more. Updated: November 2021

Azure Backup Customers

Russell Reynolds Associates, Somerset County Council, Kardem, PCL Construction

Azure Backup Video

Archived Azure Backup Reviews (more than two years old)

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MohamedShedeed
Cloud SSP at Digitech
Real User
Cost-effective and efficient, but it needs support for application-level backup

Pros and Cons

  • "The storage backup is very efficient."
  • "The support for Office365 backup is atrocious and is something that has to be improved."

What is our primary use case?

We are a Microsoft partner and we implement solutions for our customers. We also provide managed services. We work with most of the services on Azure, and this is one of the solutions that we have provided.

Azure Backup is a public cloud service, and you can use it to backup on-premises or cloud services. The primary use case is backing up cloud services. However, if you are using it on-premises then the cloud part is much more convenient.

What is most valuable?

The storage backup is very efficient.

What needs improvement?

The solution needs to be fully supported by VMware. It works, but when you go to VMware they say that Azure Backup is not recommended, or is not a very good solution.

I would like to have an application-level backup, rather than interface-level only. Examples would be Exchange backup,  SharePoint backup, and SQL backup.

The support for Office365 backup is atrocious and is something that has to be improved. 

What do I think about the stability of the solution?

I have not faced any problems with the stability of this solution.

What do I think about the scalability of the solution?

Scalability has not been an issue.

How are customer service and technical support?

Technical support for this solution depends on the type of support that you have.

Their response time is within the SLA, which is good, but sometimes I have trouble communicating with the support staff. It is normally a case of the technical support person having an accent which is difficult for me to understand, which makes it inconvenient. I have trouble trying to explain the problem.

How was the initial setup?

The initial setup of this solution is straightforward. 

What's my experience with pricing, setup cost, and licensing?

The pricing of this solution is good, and it is one of the easiest things that you can sell Azure with. 

What other advice do I have?

This is a solution that I might recommend, depending on the customer's requirements. If they need application-level backup then I will not even consider it. However, if they need infrastructure backup for Azure, then, of course, it is a good option. Generally speaking, I recommend this solution.

Overall, the service is good for certain use cases, but it is short of functionality when you consider the competitors.

I would rate this solution a five out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner,
MB
IT, DevOPS and Cloud Advisor at a tech services company with 1-10 employees
Real User
Easy to deploy and integrates well with cloud services, but the interface needs improvement

Pros and Cons

  • "This solution allows me to restore either the VM or the data, depending on what is needed."
  • "The user interface is a little bit confusing and it could be better."

What is our primary use case?

Currently, I'm working on a project in a desktop environment where this is one of the solutions that is being used. It is a public-cloud deployment model.

We are using this solution to back up VMs and data from our customers.

What is most valuable?

The most valuable feature of this solution is the integration with cloud services. I do not have to use an external application, such as Veeam, to back up files or VMs. It works like a standard backup, which is very useful when you want to provide a secure backup environment for your customer.

This solution allows me to restore either the VM or the data, depending on what is needed.

What needs improvement?

Technical support for this solution is good but it can still be improved.

The user interface is a little bit confusing and it could be better. It took some time to learn, although I was able to read about it and adapt. For a customer without backup experience, it will take longer to get used to. The same goes for customers without cloud backup experience because the options differ from what existed in their on-premises solution.

The price of this solution is something they should focus on improving.

The backend of this type of solution is complex, so stability and security can always be improved.

For how long have I used the solution?

I have been using this solution for three months.

What do I think about the stability of the solution?

This solution is stable and I haven't faced any issues while using it. It is as stable as Windows is, or as Linux is, so it is stable.

When I was working for HP we had our own private cloud for the customers, and it is not easy to stabilize everything, especially if you have several data centers around the world and you need to synchronize them. Once you add a new feature and it has to be deployed in all of them, it can be very messy.

What do I think about the scalability of the solution?

This is a scalable solution.

Usually, my customers are small to medium-sized businesses with between ten and fifty users.

How are customer service and technical support?

Technical support for this solution is very good. I can either ask questions in the forum or raise a call, and people reply to me right away. It is great.

I have used support from many big companies in the past, such as HP and Fuji. Also, when I first implemented this solution, people suggested that I do not take support from Microsoft. Rather, I should purchase a support contract from another company. I opted to test the Microsoft support, and I found that I am very satisfied with it. I would rate them between seven and eight out of ten.

Which solution did I use previously and why did I switch?

Previously, we used other backup solutions, but this is our first cloud backup solution. We used to use NetBackup and a backup solution from HP, but these were on-premises deployments.

We chose Microsoft for this solution because they developed a data center in Switzerland, and the people there gave me a good feeling about it. I am really satisfied with this solution and support.

How was the initial setup?

This is an easy solution to implement. I didn't need to obtain or read a lot of information. If you have experience in IT then you will find it easy to set up a basic configuration.

Deployment time for this solution depends on the environment. As an example, the last deployment that I performed was for a company with twenty-five users. It took five days to complete. Some of the time, of course, was spent in preparation. The deployment itself is really easy and short.

What about the implementation team?

I implement this solution for my customers.

What was our ROI?

It may take several years before a customer sees ROI, but they will immediately gain in terms of security, stability, and automation.

What's my experience with pricing, setup cost, and licensing?

The pricing of this solution is ok, but I'm expecting that the price will decrease in the future.  

Which other solutions did I evaluate?

I have used many different backup solutions, and in my experience, none of them will do everything. Each of them has pros and cons. You have to choose a backup solution based on several aspects including your knowledge, the price, the license, the support, how long the backup will be deployed, the agent, the stability, the scalability, and what it is that you are backing up. For example, in the past, the HP solution that I used did not support backing up a mailbox.

For our customers, we only needed a simple backup solution. With Azure Backup, it was easy because I didn't have to search for an external solution. I did not have high expectations, but it matched them and does what I need it to.

What other advice do I have?

I came from a Unix environment in the past, and I was not really a Microsoft or Windows users. Now, however, I'm more confident with Microsoft products. I worked for HPE for a long time in a private cloud environment, and I really appreciate services that are well-integrated with each other and can be used right away, without having a great deal of Microsoft experience.

There are some services that different customers do not require, but everybody needs to have a backup solution as a prerequisite, whether they operate on-premises on in the cloud.

This is a simple backup solution. To understand, you can consider Unix as an example. We used to have a single backup command that worked from the command line interface, and it was sufficient. Then, dedicated backup applications were released. They were more complex with new features, handled new infrastructure, and handled new applications, but with that came bigger expectations. In this case, my expectations are small and Azure backup is sufficient for my customers. If tomorrow, for example, the customer's requirements change, then I may advise them to use Veeam, NetApp Cloud Backup, or another solution. 

My advice to anyone who is implementing this solution is to test the restore process regularly and to manage the backup of the data depending on the certainty of the restore. Even if the backup completes successfully and is stable, it doesn't mean that the data is not corrupted. This is the same advice that I would give for an on-premises backup. Be vigilant on that.

When it comes to this type of solution, sometimes you have to dedicate a specific engineer for a long time. They will train themselves and know everything about the backup. They will be able to troubleshoot and answer questions about the solution.

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Buyer's Guide
Download our free Azure Backup Report and get advice and tips from experienced pros sharing their opinions.