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SDE-IV at a tech company with 1,001-5,000 employees
Real User
Top 20
Good at tracking performance metrics and latency but needs more AI
Pros and Cons
  • "The solution allows us to dig deep into data."
  • "The solution needs to use more AI. Once the product onboards AI, users would more effectively be able to track endpoints for specific messages."

What is our primary use case?

We basically use Elastic APM for our metrics to look at our performance. Whenever people say that there's a latency of more than a certain amount, then we just open this APM and see why exactly the latency is high. We can choose that data set, and then we can go deeper. 

What is most valuable?

The solution allows us to track performance via metrics.

We're able to see where latency is happening. 

The solution allows us to dig deep into data.

What needs improvement?

There needs to be less boiler code. That's where I see a solution such as Dynatrace as being very good. We need to just deploy the Dynatrace and then it just uses all the TCP packages et cetera, to figure out what the endpoint to endpoint mapping is. It can give more insight into performance.

I can see mistakes in annotations. If a developer uses a different annotation, these performance metrics are not in the portal. When I go to the portal, I do not see many insights on the endpoints or where there could be latencies. I'd like overall fewer mistakes.

The solution needs to use more AI. Once the product onboards AI, users would more effectively be able to track endpoints for specific messages.

For how long have I used the solution?

I do not have more than six months' experience with this solution. I'm a senior engineer here and I just was looking at a few issues in our system, and then I could see that how we are doing this APM integration.

What do I think about the stability of the solution?

I may not be able to comment on the stability as that is something DevOps should know. My understanding is that it is stable. That said, in use cases, it lacks insights features. 

Which solution did I use previously and why did I switch?

I came to this organization from a financial background. In all the major banks, capital markets, they use this ITRS Geneos. I have experience in that tool.

What's my experience with pricing, setup cost, and licensing?

I don't have any details in terms of pricing. It's not an aspect of the solution I am familiar with. 

Which other solutions did I evaluate?

I see that there are a few features that are not there in that Elastic APM. I have been looking at another APM that we can use in our C systems.

I am looking into Dynatrace and Azure Monitor.

What other advice do I have?

We are just a customer and an end-user.

With so little experience with the solution so far, I do not have any specific advice to share with others. 

I'd rate the solution at a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Systems Architect at a tech services company with 501-1,000 employees
Real User
Good at monitoring system-specific things and very stable and scalable
Pros and Cons
  • "It's good at monitoring system-specific things like ports, services."
  • "It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system. In the application layer, it has some very basic stuff. You have to build your own with manuscripts and things like that."

What is most valuable?

It's good at monitoring system-specific things like ports, services. 

What needs improvement?

It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system. 

In the application layer, it has some very basic stuff. You have to build your own with manuscripts and things like that. 

For how long have I used the solution?

I have been using this solution for a few years. We installed it on a customer site when we first got the contract. We haven't done any upgrades.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is scalable. We have set up a lot of things, like 300 VMs and 10 to 15 different monitors. So, we are talking about a small number of monitors and a lot of VMs. It's kind of a big one.

How are customer service and technical support?

I am not sure. I'm not the person who tries to troubleshoot it. I don't think we needed much support. Only once there was a corruption in some kind of database, and a colleague of mine asked about how to solve it. Otherwise, we didn't need any technical support from them.

What's my experience with pricing, setup cost, and licensing?

Price can always be lower. It is neither on the expensive side nor on the cheap side. We have worked with them for a lot of years, so we get a discount due to the size of the installation. 

Which other solutions did I evaluate?

A customer is trying to move some of the VMs to Azure. It is the latest trend, and people are moving from on-premises VMs to cloud-based VMs.

Azure Monitor seems to be more powerful on the log analytics and the application level side, but it is less powerful on the systems side, for example, listening port or service.

What other advice do I have?

It's a decent solution for on-premises servers.

I would rate SolarWinds Server and Application Monitor an eight out of ten. It needs application-level monitoring and performance output. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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