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BackupAssist OverviewUNIXBusinessApplication

BackupAssist is the #38 ranked solution in our list of best Backup and Recovery Software. It is most often compared to Veeam Backup & Replication: BackupAssist vs Veeam Backup & Replication

What is BackupAssist?
BackupAssist is a backup app for physical and virtual Windows servers. It supports on-site and cloud backup, and allows users to restore anything from a few files to an entire server.
Buyer's Guide

Download the Backup and Recovery Software Buyer's Guide including reviews and more. Updated: October 2021

BackupAssist Customers
Monash University, NASA, NYU, Pfizer, RAF Association, Rockwell Colins, University of Arizona, US Department of State, Volvo
BackupAssist Video

Pricing Advice

What users are saying about BackupAssist pricing:
  • "There's a yearly licensing cost. The costs might be around $2000 USD annually."
  • "The product pricing here in Zimbabwe is good, I cannot complain."

BackupAssist Reviews

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KishanRamiah
Managing Director at KRsolns LTD
Real User
Top 5
Straightforward and easy to set up with capability to configure notifications

Pros and Cons

  • "We can configure the notifications themselves so that the right people get the notifications. This is very helpful. It allows key stakeholders to know if backups have happened and to remind each other to check the backups if something is not right."
  • "The solution needs a dashboard or some form of central control from which you can manage all backups."

What is our primary use case?

We primarily use the solution as an active directory and concurrently as a file server.

How has it helped my organization?

Now that we are using the solution, we get notified online when our backups are done. I don't have to go to the server itself to see if the back up has been completed. It relieves us of the tedious work of daily checking the backups. We can also align what we have already configured as well.

What is most valuable?

The most valuable aspect of the solution is that I can use several tapes. I can do backups on several drives. I can configure it to various drives on different days and I get alerts telling me when backups are done.

We can configure the notifications themselves so that the right people get the notifications. This is very helpful. It allows key stakeholders to know if backups have happened and to remind each other to check the backups if something is not right.

What needs improvement?

The solution should do better marketing for the product. I only heard of it because a colleague at another company told me about it.

The solution needs a dashboard or some form of central control from which you can manage all backups.

The solution could use a mobile version.

The solution should offer push notifications to stakeholders rather than just emails when the backup is done. It should offer something that if X job isn't done, then Y gets a notification; basically a way of escalating notifications if something isn't getting done.

For how long have I used the solution?

I've been using the solution for three years.

What do I think about the stability of the solution?

The stability of the solution is good. We haven't encountered any issues in the time we have used it.

What do I think about the scalability of the solution?

I use very small and easy configurations; I haven't really tested scalability.

How are customer service and technical support?

I haven't had any experience with technical support.

How was the initial setup?

The initial setup is very straightforward. Deployment took a few hours. It only takes one person to handle maintenance once it is set up.

What about the implementation team?

We handled the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

There's a yearly licensing cost. The costs might be around $2000 USD annually.

Which other solutions did I evaluate?

We didn't really evaluate other options. I was already using Windows Backup Exec and was having problems with it. Veeam was quite expensive. The solution was recommended by someone that was already using it, which is why we decided to implement it.

What other advice do I have?

We use the on-premises deployment model. We use BackupAssist as an add-on to the Windows Server Backup. This solution is sort-of a middle-range software between Veeam and VMware Backup Hypervisor.

My system is fairly small. I may not be using all of the features of the solution because my needs are small and limited. Currently, I'm implementing a system with two servers and clusters with 13 VMs across the two servers. It's a very good solution for smaller organizations. I'm unsure as to how it would work for larger more complex companies.

I'd rate the solution eight out of ten. It's a really simple, straightforward solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
RichardMukarakate
Director at Gemini Systems
Real User
Top 5
The backups are very good and I am impressed by the user interface

Pros and Cons

  • "I have found that the backups are usually very successful."
  • "In the future I would like to see more support for Linux."

What is our primary use case?

I use BackupAssist to back up my Hyper-V host and the virtual machines. 

What is most valuable?

I find BackupAssist very convenient to work on and I really like its user interface. I have found that the backups are usually very successful. Whenever they are not, it will give you a link to a knowledgebase so that you can try to troubleshoot what the problem is. It's actually quite neat and functional.

What needs improvement?

One issue I had with this program, was that I couldn't get it to back up my Linux virtual machines. So I had to exclude them from that backup. The reason for this was because the Linux virtual machine was a semantic messaging gate.

For how long have I used the solution?

I have been using BackupAssist for three years now.

What do I think about the stability of the solution?

I've had some stability issues because I'm using an older version, but on the whole, it's a very stable system. I have it running on a Hyper-V Server 2016 machine. I have checked and found that I've got like six months worth of backups that never failed on that machine.

What do I think about the scalability of the solution?

The scalability has been okay so far. I am only running eight sites or virtual machines, so I haven't had an opportunity to try it out on more. We run this program on two servers, so it is not installed on the clients' machines. At this stage, only one person is needed for deployment.

How are customer service and technical support?

There hasn't been a need for me to use the technical support. My issues have been simple enough to fix myself. 

Which solution did I use previously and why did I switch?

I chose BackupAssist due to its price.

How was the initial setup?

I did the initial setup myself and it was really straightforward. I had an issue, though in that my machine locked up a random way. The restore process took some time, but I got everything back that I wanted and it saved me on that particular occasion. It took me a few hours to deploy BackupAssist. 

What's my experience with pricing, setup cost, and licensing?

The product pricing here in Zimbabwe is good, I cannot complain. That is if you're just using it as a standalone, without integrating it to anything. But I am quite happy with the results that I'm getting. I'm actually trying to get the new version, but I still have to convince the customer.

What other advice do I have?

I would recommend this solution to other people. If you have a simple Windows environment, BackupAssist is the way to go. It's simple, it works if your hardware is good quality. If it doesn't go down a lot, you won't ever have to worry about it. In the future I would like to see more support for Linux. We have some virtual machines that don't deploy because we won't be able to back them up consistently. 

On a scale from one to ten, I would rate the solution a nine. I am very satisfied with the product.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.