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Barracuda Web Application Firewall OverviewUNIXBusinessApplication

Barracuda Web Application Firewall is #7 ranked solution in top Web Application Firewalls. IT Central Station users give Barracuda Web Application Firewall an average rating of 8 out of 10. Barracuda Web Application Firewall is most commonly compared to Microsoft Azure Application Gateway:Barracuda Web Application Firewall vs Microsoft Azure Application Gateway. The top industry researching this solution are professionals from a computer software company, accounting for 29% of all views.
What is Barracuda Web Application Firewall?

Barracuda Web Application Firewall is the ideal solution for organizations looking to protect web applications from data breaches and defacement. With the Barracuda Web Application Firewall, administrators do not need to wait for clean code or even know how an application works to secure their applications. Organizations can ensure robust security with a Barracuda Web Application Firewall hardware or virtual appliance, deployed either on-premises or in the cloud.

Barracuda Web Application Firewall Buyer's Guide

Download the Barracuda Web Application Firewall Buyer's Guide including reviews and more. Updated: November 2021

Barracuda Web Application Firewall Customers
Oracle, CBS, Pioneer, Hyundai, Publix, Barnes Noble, Calzedonia, Nordstrom, Samsung, Nascar
Barracuda Web Application Firewall Video

Pricing Advice

What users are saying about Barracuda Web Application Firewall pricing:
  • "While I would have to check on the price of the solution, I feel it to be okay and it matches the market price."

Barracuda Web Application Firewall Reviews

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AB
Chief Information Security Officer at a insurance company with 10,001+ employees
Real User
Reliable and stable with a straightforward setup

Pros and Cons

  • "The solution has been quite stable. It's reliable."
  • "The solution needs to leverage some additional features to a broader scale of software-defined networks."

What is our primary use case?

Typically these web application firewalls act as an additional layer primarily for traffic. The web application firewalls are more of a safeguard if a company still has legacy technologies, for which they don't have the patches. It's basically used for the protection and security of web applications.

What is most valuable?

The solution has been quite stable. It's reliable.

The initial setup is mostly straightforward.

What needs improvement?

I wouldn't say that the solution is flexible. The technology is moving towards having the firewall, which is distributed to each workload, rather than having a static firewall pertaining to a particular application or a cohort of applications. There are other solutions that are much more flexible in this regard. VMware, for example, gives good flexibility in this regard.

The solution needs to leverage some additional features to a broader scale of software-defined networks.

Given the distributed computing and decentralized architecture with people working in hybrid modules, there'll be lesser and lesser control. People would like to have, for example,  edge computing, et cetera, which is going to be the future for computing. Hence every organization would like to scale the design to the extent where they would like to have their defenses also go along with their workloads. 

If, for an SDN, I need to go to VMware, and, for WAF, I need to go to Barracuda, or different other firewalls, the company is losing market share. They need to increase flexibility, agility, scaling, et cetera, as that is going to be the new normal, maybe in the next two to five years. 

For how long have I used the solution?

We've been using the solution for close to two years at this point.

What do I think about the stability of the solution?

The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

I'm not sure about the scalability. I would need to explore it more. The most scalable products are likely VMware's NSX, as it is a company that's bit on cloud migration cloud transformation strategies. They'd like to ensure their workloads are safe and secure. I don't see this in traditional RAFs or even firewalls. 

It's difficult to found how many users are on the solution at this time as we use multiple web application firewalls on different applications. It is not every application however, there would be certain applications that would have a WAF. Likely, it's around 10,000 users across applications.

We do plan to continue to use the solution into the future.

How are customer service and technical support?

We haven't really had to engage with technical support. I can't speak to how helpful or responsive they are in general.

Which solution did I use previously and why did I switch?

We did use a different solution before switching to Barracuda. Typically, we run a POC first before moving onto anything new, which is what happened in this case.

How was the initial setup?

The initial setup is pretty straightforward. However, it does help to have some depth of knowledge with the solution. 

I cannot recall the exact amount of time the deployment took.

While I don't have dedicated staff on the solution to handle maintenance, I have about six people on my team that can cover whatever needs to be done when something arises.

What's my experience with pricing, setup cost, and licensing?

Licensing is something the procurement team takes care of. I don't have any insights in terms of the licensing agreement or costs that may be involved.

What other advice do I have?

We are customers and end-users.

Typically, we keep updating our infrastructure, and therefore, we are likely using the latest version of the solution, however, I do not have the version number on-hand.

I would recommend the solution to other organizations.

Overall, we've been quite satisfied with the capabilities of this product. I would rate it at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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DP
Especialista en Informática at a maritime company with 5,001-10,000 employees
Real User
Top 5
Stable with good security and a fairly straightforward setup

Pros and Cons

  • "The initial setup is pretty straightforward, especially if you enlist assistance."
  • "We've had some blocks of the application and some false positives."

What is our primary use case?

The solution is our WAF for Azure. It is for operation for Transit CAS applications.

What is most valuable?

We primarily use the solution for the protection of the active WAF. It offers quite good security.

The solution is stable.

The initial setup is pretty straightforward, especially if you enlist assistance.

What needs improvement?

We've had some blocks of the application and some false positives. Barracuda needs to ensure there are fewer false positives in general. There also needs to be less of a learning curve on the application in general. That might help us eliminate false positives as well. Basically, they need to help new users better learn and understand the solution.

I have an issue with the console currently. I cannot access the console from inside the network. When I access the entire network, it kicks me off all the time. I opened a case with technical support. We've checked the firewall the perimeter firewall, and we've tried to fix that problem, however, it's still the problem. I have to access the console from outside all the time to this day.

For how long have I used the solution?

I've been using the solution for a while now. It's been about five years.

What do I think about the stability of the solution?

The stability is okay. We don't have issues with the reliability of Barracuda. There aren't bugs or glitches. It doesn't crash or freeze at all. I'd describe it as stable for the most part.

What do I think about the scalability of the solution?

The scalability may be okay. However, we have only one Barracuda gateway. We don't really need to scale the solution fight now.

We might have about 500 users within our company using the solution right now.

How are customer service and technical support?

I've reached out to technical support in relation to a console problem and they have yet to fix the issue for us. All they've done is told me to check the firewall, which I have, and to install a new version. I upgraded the version, however, the issue persists. They haven't been extremely helpful and I'd have to say that I am disappointed with their level of service so far.

Overall, I would rate the support at an eight out of ten.

Which solution did I use previously and why did I switch?

We also use Imperva. We use both solutions at once.

How was the initial setup?

I'm not the administrator of the installation process. Therefore, it's hard for me to say if it was difficult or complex. I can't really comment on the initial implementation.

That said, it's my understanding, from talking to the administrator in the past, that it wasn't too complex.

I'm not sure how long the deployment took. I only really deployed the last application protection.

What about the implementation team?

We had the support of the partner for the implementation, which helped iron out any difficulties.

What other advice do I have?

We're just a transportation company. We're a customer. We don't have a business relationship with Barracuda.

I recommend the solution to other organizations for protecting applications specifically in Azure.

Overall, I would rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Barracuda Web Application Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
554,382 professionals have used our research since 2012.
SolomonAwosina
CTO at GCET
Reseller
Top 5Leaderboard
Fantastic backend support and is easy to deploy

Pros and Cons

  • "The stability of the solution is good. I don't think we've experienced bugs, crashes, or glitches."
  • "The reporting aspect of the solution needs improvement. I don't find that it's very good. They could do some work on it to make it much better. It's not that the reporting isn't secure. It's just that I would prefer to store my reports for an extended period of time. Right now, that's not possible and I'd prefer it if that could change. I also would say that the reports themselves are expensive."

What is most valuable?

One of the best aspects of the solution is the support provided. Their backend support is fantastic. I've found it's superior to other products, including Cisco. The way the support team treats its customers is great. They really walk you through everything and show you how easy it is to mend issues.

I find the solution to be easy to deploy. You don't need too much technical skill, so you don't need an expert level of understanding.

What needs improvement?

The reporting aspect of the solution needs improvement. I don't find that it's very good. They could do some work on it to make it much better. It's not that the reporting isn't secure. It's just that I would prefer to store my reports for an extended period of time. Right now, that's not possible and I'd prefer it if that could change. I also would say that the reports themselves are expensive.

For how long have I used the solution?

I've been using the solution since 2009. It's been just over ten years now.

What do I think about the stability of the solution?

The stability of the solution is good. I don't think we've experienced bugs, crashes, or glitches.

What do I think about the scalability of the solution?

Scalability with the solution is good. It just requires more licenses, like every other product. If you only apply for the environment, it's scalable with the licenses you have. If you're on the physical appliance, you just have to scale it up by pressing the appliance. It probably won't be just deployed on Azure, because we would need to add more licenses.

We've been adding to our system for a while ago, and we haven't run into any issues with continuing to scale.

How are customer service and technical support?

The technical support offered by Barracuda is excellent. It's one of the greatest selling points of the solution, They are very supportive and help answer any questions we have.

Which solution did I use previously and why did I switch?

I have previous experience using Cisco.

How was the initial setup?

The solution doesn't require a user to be too technical. I would say the initial setup is very straightforward. The deployment is easy. It's not what I would call complex in any way.

What's my experience with pricing, setup cost, and licensing?

Overall, I would say that I'm satisfied with the pricing. It's got a good range of pricing, and the cost matches the quality level you get out of the solution.

What other advice do I have?

I used to be a customer before, however, now I am partners with Barracuda.

We use both on-premises and public cloud deployment models.

Overall, I'd give the solution a nine out of ten. I'd give it full marks, but it does have issues on the reporting side. The reports are a lot more expensive, even more so than the work itself. That's why I did not give it a 10.

That said, I would recommend Barracuda Firewalls to anybody, any day of the week. They're fantastic.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
AK
Engineer at a government
Real User
Great technical support, good stability, and offers reasonable pricing

Pros and Cons

  • "Even when we were upgrading to a new OS, we didn't have any difficulties with the product. The stability is good."
  • "While the UI is good, it can get a little bit complicated."

What is our primary use case?

We primarily use this solution for security purposes. We use it as a firewall.

What is most valuable?

The interface is great. It's one of the most valuable aspects of the solution. 

The visibility we are able to achieve is quite good. 

The traffic monitoring is very helpful and the URL filtering has been excellent.

Even when we were upgrading to a new OS, we didn't have any difficulties with the product. The stability is good.

We have found that the technical support is very good.

The pricing of the product isn't overly expensive. 

What needs improvement?

While the UI is good, it can get a little bit complicated. It's not like Next-Gen Firewalls. I need to remember all of the tabs. The sub-tabs should be at the right as they are in the Next-Gen. Mostly, Next-Gen firewalls have everything on the left panel and it will reappear. It would be nice if there was a little more consistency.

I only really have one year of experience with the solution. Therefore, it's hard to discuss missing features. I need more time to explore the product first. 

For how long have I used the solution?

I have been using the solution for one year.

What do I think about the stability of the solution?

We haven't had any issues with the stability or the performance, even when switching to a new OS. It's reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

While the solution may be scalable, I don't have enough background to really comment. I haven't been involved in scaling. 

How are customer service and technical support?

Technical support is quite good. That's the main reason everyone is shifting to Barracuda.

It's from India. I'm in the Middle East. Even though the product is from the UAE, the Middle East, the support is from India. They have good engineers that are well-trained. That said, if you need an L3 issue resolved, those engineers are from other regions. Typically an Indian tech will communicate with the other region directly. The support in the case of L3s likely comes from Europe. In any case, everyone is very helpful and responsive, and we are satisfied with the level of support.

How was the initial setup?

The initial setup is not overly complex or difficult. It's easy enough to execute. That said, the burden has to be getting a bit of the knowledge in regards to routing. That's a tricky area. However, it's pretty much the same as a Next-Gen Firewall configuration.

What's my experience with pricing, setup cost, and licensing?

The pricing is okay, however, there are a few other competitors that are a little bit lower. It's still reasonable. 

What other advice do I have?

I'm an end-user and a customer. 

I would rate the solution at an eight out of ten. Sometimes the solution can be tricky around filtering, which is why I don't give it perfect marks.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Muhammed-Shafi
Presales Solutions Architect at Hilal Computers
Real User
Top 5
Good technical support and security features but needs better documentation

Pros and Cons

  • "The solution offers multiple security features. There are machine learning features and great URL encryption. It also offers multi-protocol support against DDoS attacks."
  • "The documentation is lacking. It's not like what you'd get if you were using Juniper or Cisco. They need to expand on it and make it more useful."

What is our primary use case?

We primarily use the solution to secure most data centers. We also use it for mobile apps for malicious automated attacks. 

What is most valuable?

The solution offers multiple security features. There are machine learning features and great URL encryption. It also offers multi-protocol support against DDoS attacks.

The API security they offer is quite good.

The technical support on offer is very good.

There's multiple application delivery which is impressive.

What needs improvement?

The deployment isn't very user-friendly.

There are a lot of up and coming competitors in the space, and there's always new technology coming out. The solution needs to make sure that it keeps up with what's going on in the industry to make sure they don't get left behind.

The documentation is lacking. It's not like what you'd get if you were using Juniper or Cisco. They need to expand on it and make it more useful.

For how long have I used the solution?

I've been using the solution for almost four and a half years.

What do I think about the stability of the solution?

The stability of the solution is good. It's pretty reliable. There aren't bugs or glitches. It doesn't crash or freeze. It's good.

What do I think about the scalability of the solution?

The scalability has been fine. It's been quite good for us. We don't have complaints in that regard.

How are customer service and technical support?

We've always been pretty happy with technical support. We find them helpful and knowledgable.

Which solution did I use previously and why did I switch?

I also work with Fortinet solutions and I find that sometimes they can be limiting and have their own set of difficulties.

How was the initial setup?

The initial setup is okay, however, it's not particularly user-friendly. I wouldn't describe it as complex. It's more difficult.

What about the implementation team?

We are system integrators. We can handle implementations.

What's my experience with pricing, setup cost, and licensing?

The pricing is okay. Unlike other competitors, you are able to negotiate a little bit, which can help drive down the cost to the company.

What other advice do I have?

We're a solution partner, an integrator. We have partnership-level agreements with the solution.

We have multiple deployment models. We use it on-premises as well as on the cloud using both Amazon Web Services and Azure.

Overall, I'd rate the solution seven out of ten. It would be hard for any product to rate a ten out of ten for me. However, to get a bit of a higher mark, it should offer better documentation and be more user-friendly, particularly where deployment is concerned. I'd still recommend Barracuda, though. It's pretty solid.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Wealie Antar
Manager, Systems, Information Technology at a non-profit with 1,001-5,000 employees
Real User
Top 20
It's easy to set up but they should improve their performance, support, and their upgrades

Pros and Cons

  • "You don't need help from Barracuda to help with the deployment. The deployment is easy."
  • "They could improve their performance, support, and their upgrades. Their updates used to be good. Their improvements were right on the money but nowadays, the updates are minor."

What needs improvement?

They could improve their performance, support, and their upgrades. Their updates used to be good. Their improvements were right on the money but nowadays, the updates are minor. 

I don't really like the product. They restricted the number of servers we can protect. They restrict how many servers you can protect based on appliance.

They also don't support additional ATP. Customers also want ATP. They want something extra apart from the basic security package. 

Their appliances are very cheap. The quality is not that good. Their appliances should be more robust. 

For how long have I used the solution?

I have been using this solution for a year. 

What do I think about the stability of the solution?

The backend server capability is low. It's risky to put extra servers behind it because it may or may not protect it. The workload is not that high. 

It has worked fine until now. We have some projects that are overloaded. In the next phase, I will remove some servers and add one or two servers from our project team. 

What do I think about the scalability of the solution?

I have not tested out the scalability. 

The software is running 24/7.

How are customer service and technical support?

I am not satisfied with the support. It used to be better. 

How was the initial setup?

You don't need help from Barracuda to help with the deployment. The deployment is easy. We deployed them all by ourselves. It took some research through the manuals and documentation to find the best way to deploy for your infrastructure. The research took two to three days and then it took another two to three days to install it. By 7-8 days we were ready to do a soft launch. We did the rest within a month. 

We only needed one team member to deploy it. I worked alongside him so that I could also understand it. 

What's my experience with pricing, setup cost, and licensing?

There are costs in addition to the standard licensing. 

What other advice do I have?

I would rate it a five out of ten. 

My advice would be to explore the market. There are many good players. If a solution is on the higher side, it could be a better investment. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
JB
Manager Information Technology at a tech services company with 11-50 employees
Real User
Top 10
A solution which offers simplicity and is scalable, stable, easy to install and offers good technical support

Pros and Cons

  • "Our customers value the solution's simplicity."
  • "It would be better if their updates would be released annually."

What is most valuable?

Our customers value the solution's simplicity. 

What needs improvement?

Occasionally, upon installation of the Energize Updates, the plans will go off track, something which necessitates us calling up their support team for another update. 

The frequency of the release of the updates is also an issue. In the production environment, Firmware cannot be frequently updated. It would be better if their updates would be released annually. 

For how long have I used the solution?

We have been dealing with Barracuda Web Application Firewall for more than four years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and technical support?

Our experience with technical support has been very positive. 

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

While I would have to check on the price of the solution, I feel it to be okay and it matches the market price.

Which other solutions did I evaluate?

F5, Imperva and RedBear are the main competitors of Barracuda in our area.

I do not know if they possess certain features which Barracuda Web Application Firewall lacks. I would have to check. 

What other advice do I have?

I would recommend the solution to someone looking for a new web application firewall.

I rate Barracuda Web Application Firewall as an eight out of ten. I do not give the product a higher rating because there are other solutions in Sri Lanka of which the vendors are aware through the Gartner Reports. I believe the solution is not not counted amongst the Gartner leader Quadrant.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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DP
Especialista en Informática at a maritime company with 5,001-10,000 employees
Real User
Top 5
Protects our applications and has good support

What is our primary use case?

We use Barracuda for all the cloud applications in Azure. 

What is most valuable?

We use Barracuda to protect the application. That's the main feature we use it for. 

What needs improvement?

Sometimes when we put it in action, we have some blogs that appear as false positives. I think that it's improving. Barracuda should minimize false positives.  They should make it easier to learn how to use applications. 

For how long have I used the solution?

I have been using Barracuda Web Application for five years. 

What do I think about the stability of the solution?

The stability is okay. We haven't had any issues with stability. 

What do I think about the scalability of the solution?

We don't really scale it. We have around 500 users. 

How

What is our primary use case?

We use Barracuda for all the cloud applications in Azure. 

What is most valuable?

We use Barracuda to protect the application. That's the main feature we use it for. 

What needs improvement?

Sometimes when we put it in action, we have some blogs that appear as false positives. I think that it's improving. Barracuda should minimize false positives. 

They should make it easier to learn how to use applications. 

For how long have I used the solution?

I have been using Barracuda Web Application for five years. 

What do I think about the stability of the solution?

The stability is okay. We haven't had any issues with stability. 

What do I think about the scalability of the solution?

We don't really scale it. We have around 500 users. 

How are customer service and technical support?

We don't have issues with support. I had an issue with the console where I could not access the console from the inside network. When I accessed it from the inside network, they kicked me. I opened the case with support, we checked the perimeter firewall, and we tried to fix the problem, but it's still the problem.

Support wants me to check the firewall. I checked the administrator for the perimeter firewall and put all the rules for the communication but they told me to upgrade the version. I did and the problem still persisted.

I would rate their support an eight out of ten. 

What about the implementation team?

We had a partner who did the installation. 

What other advice do I have?

I would rate Barracuda an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
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