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BigFix OverviewUNIXBusinessApplication

BigFix is the #4 ranked solution in our list of top Configuration Management tools. It is most often compared to Microsoft Endpoint Configuration Manager: BigFix vs Microsoft Endpoint Configuration Manager

What is BigFix?

HCL BigFix provides complete visibility and control into all endpoints through a single, collaborative endpoint management platform that enables IT/Security Operations to fully automate discovery, management and remediation of endpoints, whether they are on-prem or in the cloud, regardless of location or connectivity. BigFix bridges the gap between IT and Security Operations, drastically reducing remediation times and costs. With BigFix, enterprises can protect endpoints running Windows, UNIX, Linux, and macOS by achieving greater than 98% first-pass patch success rates and enabling continuous endpoint compliance. Unlike complex tools that cover a subset of endpoints and take days or weeks to remediate, BigFix can find and fix endpoints fast.

BigFix is also known as Tivoli Endpoint Manager.

BigFix Buyer's Guide

Download the BigFix Buyer's Guide including reviews and more. Updated: October 2021

BigFix Customers

US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation

BigFix Video

Pricing Advice

What users are saying about BigFix pricing:
  • "You get what we call the Platform Edition, which you get for free. The patch service is maybe $0.50 per workstation per month. Then there's the basic server cost, which is about $1.50 per server per month. You also get into Lifecycle which does power management, OSD remote control, and those types of things, and that might be about 10 times the price - which works out to about $13 per server and, maybe $5 per workstation per month."
  • "The price is very fair."
  • "The license is subscription-based."
  • "It is too costly. It is one of the best tools, but because of pricing, not all clients support it. Its licensing is on a yearly basis."
  • "The price is reasonable, but our customers find it expensive."

BigFix Reviews

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FD
Security Solutions Architect at Thuthukani Technology Solutions
Real User
Top 20
Very stable and easy to deploy with excellent patch compliance

Pros and Cons

  • "The solution is unbelievably scalable."
  • "They don't have a proper mobile device management capability. They're working on it, however, that's the one thing that needs improvement so that you can have full unified endpoint management."

What is our primary use case?

Currently, we've got four big customers, and one is in mining. It's certainly for endpoint management, especially for patch compliance. That's normally our first use case. It's for Windows and Linux patch and patch compliance measurement. That's the biggest use case that we do. 

The main use for day-to-day operations is patching, and we are averaging 95 to 98% patch compliance, meaning we deployed almost 8,000. We put upgrades now in Africa, which is small. however, has 8,000 to 10,000 endpoints, and we have two people doing that, and it takes us about half a day a month.

The second use case is when we do compliance, and we replacing Microsoft DPOs, it makes it much easier to implement. On the compliance level, we always do level compliance due to the fact that BigFix has got the CIS, and we use the CIS standards for the checklist. 

Another company that we work with is in the energy sector. They are an energy company in Africa, and one of the things that we did was we helped them to migrate from Windows 7 to Windows 10 as one of the components of BigFix is Lifecycle OS Deployment. In that case, we helped them and they successfully migrated almost three and a half thousand Windows 7 and Windows 10 machines in three months. We used the BigFix OSD processor. 

Some of those countries, like Zimbabwe, Zambia, and Angola, didn't even have a network. We did the upgrade fully with memory sticks. We gave them USB thumb drives or memory sticks, and everything was on there, and they took that and actually went and the machines were upgraded that way.

How has it helped my organization?

The big drive at the end of the day is money-saving. You can accomplish a lot even if you have a very low-level resource and no access to other skilled resources. You give someone a thumb drive and he can plug it in, boot the machine, and 20 or 30 minutes later, the machine is fully completed from a pre-defined standard.

We used the solution to get control over licensing. We were able to avert a drop at the end of a three-year contract and in the process saved the client about $5 million in penalties.

What is most valuable?

The patch compliance is very good.

It's very easy to upgrade solutions, even in low-technology environments.

The stability is perfect.

The roll-out is super-easy.

The solution is unbelievably scalable.

We're not restricted on/off-network, and we don't have to be a member of a domain. You can be on a workgroup, laptop, Mac, et cetera.

What needs improvement?

Historically, the company used to belong to IBM, and there was competition between MaaS360 and BigFix components. They neglected the mobile portion, or the mobile device management portion of BigFix. It has been sold. IBM sold it two years ago to HCL of India. 

Therefore, that's one thing that's lacking - the mobile side. They don't have a proper mobile device management capability. They're working on it, however, that's the one thing that needs improvement so that you can have full unified endpoint management.

The ability to handle removable media encryption on the removable media label, et cetera, is lacking due to the fact that you cannot really control your USB device. Of course, recently, we had a use case where we had to lock down the USB devices, but there were, for instance, certain machines that were on a very specific model of USB drives that had a license key. This customer was using licensed software, and the license was on the USB stick. Now, the USB stick must be in the machine the whole time in order to use the application.

The solution needs to bring back the granular control of the USB devices that they offered a year or four years ago. That way, you can say "these devices are allowed" or "these devices are not allowed". That's the one major thing, in my opinion, that they could rethink, USB device control for removable media.

They're doing a lot of work on remote control. They are working on making it very, very simple. However, ti's not quite there yet.

For how long have I used the solution?

I've been using the solution for five years at this point.

What do I think about the stability of the solution?

The stability on this solution is rock solid. I will put money up against it. BigFix is absolutely unbelievably stable. We never had any data corruption of any kind while using it.

What do I think about the scalability of the solution?

You can do 250,000 endpoints with a machine that's got 32 bits of RAM and about 300 GB of disc space. That's the one thing about BigFix that makes it unique. The way you can easily scale is great. That's a biggie. Scalability is absolutely amazing.

I'm a little bit out of that department now, however, in Africa, in which that market is small, we've got between 20 or 30 customers. The big ones we have about 10,000 endpoints that we manage for them, and we are three people. There is only one team lead and two junior techs and we manage all the endpoints for them. Some of those endpoints are on the internet. Even if you're not on a corporate network, we can still monitor your environment on the same site. We can even give instructions in case of emergency to say, "Download this patch," or "Apply this patch," or "Change this compliance status," et cetera, with a GPO Microsoft directory.

How are customer service and technical support?

The technical support, when the solution moved from IBM to HCL, improved dramatically. The technical documentation, the quality of the upgrades, et cetera, is really, really fantastic. I'm very glad IBM sold the product off to HCL as the quality of the product and everything surrounding it, including technical support, has improved dramatically. It's very good. We're quite satisfied.

How was the initial setup?

The initial setup is not complex at all. It's very straightforward.

What's my experience with pricing, setup cost, and licensing?

BigFix does license per server and per workstation. The cost depends on how many servers or work stations you are dealing with, and which tier of service you use.

BigFix consists of four modules. You get what we call the Platform Edition, which you get for free. The patch service is maybe $0.50 per workstation per month. Then there's the basic server cost, which is about $1.50 per server per month. You also get into Lifecycle which does power management, OSD remote control, and those types of things, and that might be about 10 times the price - which works out to about $13 per server and, maybe $5 per workstation per month.

It's all pretty customizable and you can just get the bare minimum or trade-up for a bit more.

Which other solutions did I evaluate?

We've looked at Microsoft SCCM, among others. At the end of the day, we looked for something fit for a really small company. We looked for something that can be simple, easy to deploy, and that was one of the reasons we chose BigFix. 

The main drive around BigFix was the fact that you don't need a lot of people to run it. That was one of the reasons we chose BigFix because it was small, or you can easily implement it on a very big scale, and one person can actually manage a lot of customers remotely. That was the reason we picked it. It was the only one that actually met those criteria at that point in time. 

What other advice do I have?

I'm not using the latest version of the solution. I'm actually using the version before the latest.

I would advise that, before you buy the solution, you do a POC. You can do a 48-hour challenge where, if you start at 9 AM, you will be able to give patch compliance by 12 noon (for 1,000 endpoints). You've got three hours to install the product, get it up and running, deploy the agents, et cetera. Basically, take some time to test drive the product.

Overall, I'd rate the solution ten out of ten. I think it's a phenomenal product.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Paul Aage Aasheim
Marketing Coordinator and Project Manager at Attend IT AS
Real User
Top 10
An extrem powerful and lightweight solution that is fairly-priced and has excellent support.

Pros and Cons

  • "What I like most is that it is a powerful solution."
  • "They need better integration."

What is our primary use case?

We use the HCL BigFix solution to provide patch-, software- and OS-image distribution services for our customers. In addition endpoint solution avcurat software, ILMT and hardware inventory. Since BigFix is base on the principle of pull, not push the administrators can afford precise information in real time about the status of distribution of patches and software.

How has it helped my organization?

The BigFix console deliver an excellent overview of all endpoints, and tasks and fixlets to be done. You do not need to click through an endless numbers of wysiwigs, one by one - With BigFix you can create dynamics group with thousands of endoints, selected by an excact numbers of criteria. When you need to do many tasks and distribute many patches at once, BigFix gives you the opurutnity to create baselinesr where you ochestras tasks to be fone to be performed in a specific order.

What is most valuable?

BigFix is base on the principle if something is relevant or not. The systems works more or less like an complex database the sends small messeges to endpoint and ask them to report back to the server. If a given condition is true, them it's relevant and server will ask the client to something It's simple as that. Therefore, BigFix is extrempower solution when it supports more than 90 diffferent OS. The system can manage whatever you you want!

"The heart of the Fixlet technology is the Relevance language that allows authors to interrogate the hardware and software properties of your managed clients using Inspectors. With the Relevance language, you can write expressions describing virtually any aspect of the client environment. Some Fixlets are simply designed to return Relevance information to the servers, but most of them suggest actions that can patch or update the client computer. The actions, in turn, also take advantage of Relevance expressions. Fixlet messages and Relevance expressions by themselves can only notify the user or the administrator. Actions, on the other hand, are specifically designed to modify the client, so there is a clear dividing line between a Relevance expression and its associated action - typically a human is required to deploy the action."

What needs improvement?

The support of other 3rd party ssytems could be better. ServiceNow is supported by BigFix - But there is a lot of other systems that BigFix could support and vice versa and make it even more powerful. With all the inventory information avout the osftware and hardware in the network of the organization - The BigFix database could be a very valuable source for other maniufactors and porviders of software and hardware.

For how long have I used the solution?

I have been working with Bigfix for almost ten years where I use the it distribute patches and software for my customers. After a while, the Windows 7 and later Windows 10 clienent become very stable. From what I have learn, IBM and HCL who owned thd product, do an wxtra quality chack of the patches before the release them. Sometimes the team behind Bigfix discover need of patches that become recommended by Microsoft many years later.

What do I think about the stability of the solution?

The stability is great! We have not experienced any issues. 

What do I think about the scalability of the solution?

The scalability is excellent!. The BigFix solution is organized like a pyramid with the main master server at top. From there BigFix use relays to distribute Fixlets and Tasks to the clients. You can organize your hierarchy to fit your organization. The number of endpoints should not pass 5000 clients pr. relay before you set up a new relay. The funnie matter of fact is that a relay can use workstation with a lot of disk space - It does need to be a Windows-server, it can also be a Linux server or a workstation. From my point of view, this is really remarkable, because how many endpoint management systems can handle everything from a small office with 10 computers to multitenant conglormerat with 300 000 endpoints with only one, yes 1 server? Waht you need at your backroom is a SQL-server that is able to handle all the data...

How are customer service and technical support?

Technical support is above average, and in fact, I would say that they have superb support.

Which solution did I use previously and why did I switch?

Like many other small IT-companies, I patch the clients manually or by Windows Update. When you get a lot of clients to be patched, it's impossible to do it manually. You need a tool to do the job and you need documentation what you have done and when. If patch goes wrong, you must be able to identify that one very wuick and removed before it do to much damage. With BigFix, you get control and you know excactly the status of patches. If you use tools like Microsoft InTune to do the patch job, it's like sending Voyager 2 to Pluto - It felles like the patch is lost in space and you never know if it will ever send information back home what happends. With BigFix, more than 90% of you patches will dsitrbuted at first try and report back home that they found a safe harbour.

How was the initial setup?

The documentation is good. Follow the recommended configuration by HCL and you will be up and running very soon. It's pretty easy to set up with some knowledge. Be aware that DNS-isssues can be a challenge if the server is not visible at Internet by a public IP during the initial setup. The configuration at firewall can a challenge especially to get SQL-server vissible for the BigFix-server.

What about the implementation team?

We mananged to do it by our self. 

What was our ROI?

Very high. In a short time, you will get your expenses paid back very shortly.

What's my experience with pricing, setup cost, and licensing?

The licens price of the HCL BigFix is very fair. The challenge is the license of the MS SQL server. If you can handle DB2 - The DB2 database server that is included with BigFix is free to use. Because the MS SQL -server express cannot be used unless demo purposes, I recommend and SPLA license for the MS SQL server wich gives you the oppuritiny to connect an unlimited numbers of clients to the BigFix server. 

Which other solutions did I evaluate?

Other systems like Microsoft SCCM has been considered. The systems is too complex and require too many resources compared with BigFix. The BigFix server with the SQL server included could be running and on a singel portable workstation and mange the patch-management of ogf thousands of endpoint. How many SCCM do you need to do that? With Bigfix you can manage a small office with 10 clients as well as enterprise evirement with 250 000 endpoint with only one BigFix-server. 

What other advice do I have?

BigFix is value for money - You get a simple, robust, dynamic and very powerful solution for a very reasonable price. Don't for get the hidden cost compared to other tool - How many ports do you need to configure by very expensive network assistant when running SCCM? With BigFix it's enough to open only one port. With BigFix you have a multitenant solution that make is possible for you as an service provider to use BigFix to manage many customers at the same time with same server, without setting up trust between different networks. Because BigFix has it's own secure comminication between the server and the clients.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: The Norwegian HCL BigFix-partner, CDS, (Commercial Data Servers), located in Oslo.
Learn what your peers think about BigFix. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
540,984 professionals have used our research since 2012.
Pankaj Das
Head Infrastructure,Network and Services at North East small finance bank
Real User
Top 20
Competitively priced with lightweight architecture and a supportive implementation partner

Pros and Cons

  • "We found the implementation partner to be very supportive in terms of explaining and training the in-house resources and deploying the solution."
  • "The reporting and dashboard parts have room for improvement."

What is our primary use case?

We use the latest version.

What is most valuable?

Upon our evaluation of other products we found that most solutions provide the same technological functions and features. But, BigFix has two advantages over these. The first is that its price is competitive. The second is that we found the implementation partner to be very supportive in terms of explaining and training the in-house resources and deploying the solution. 

The architecture is also lightweight.

What needs improvement?

The reporting and dashboard parts have room for improvement. When it comes to the dashboard it should include certain customized reports. The requirements may vary from one automation to another and it would be nice to see the reports in their own style. As such, there should be more reports included and a greater ability to customize them. 

I cannot say I am aware of all the functions of BigFix. I believe it has antivirus capabilities and others of which I am not knowledgeable. For the moment, we use the antivirus capabilities of Trend Micro although, going forward, I would like to evaluate those of BigFix. Should these turn out to be lightweight and more effective than those of Trend Micro then I would definitely consider replacing them so that I may have all the functions contained within a single console. 

For how long have I used the solution?

We have been using BigFix for the past two years.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

Scalability is another factor which must be taken into account at the design stage, keeping in mind the endpoints and how one wishes for them to grow. The endpoints will govern how one provisions the infrastructure. Since the license is only subscription-based, if a person provisions his infrastructure correctly, he may scale up easily. 

How was the initial setup?

The initial setup was easy. 

Yet, there are many other criteria which must be taken into account because there is a need for the distributed network. As such, it is important to understand the bandwidth that it will consume when it comes to pushing the latest updates. This means that the solution must be designed in such a way that the implementation would not choke the bandwidth or consume much of it or other activities, as the appliances it contains would also be consuming the same bandwidth. 

We are not talking about putting a separate network or network connectivity for pushing the patches. We usually use the same connectivity. We see that the designing stage is of critical importance and, if done correctly, the implementation will follow more easily. 

What about the implementation team?

We utilized an implementation partner who we found to be supportive and explanatory when it came to training the in-house resources and to deploying the solution. 

What's my experience with pricing, setup cost, and licensing?

The license is subscription-based. 

What other advice do I have?

I would recommend the solution to others. This said, it is important to understand one's architecture and to have a knowledge of how one's endpoints are scattered and what the deployment and network architecture will look like. Once this is clarified, the solution would provide a good option. The same can be said for any product. The design of the implementation of the solution is of especial importance. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Nagaraj Sheshachalam
Lead Cyber Security engineer at a manufacturing company with 10,001+ employees
Real User
Top 5Leaderboard
A one-stop tool that works fast, supports most of the applications, and has good security and stability

Pros and Cons

  • "It is pretty secure, and it gives extensive vulnerability features as compared to other applications. It supports multiple languages, and the security checks are pretty high as compared to other tools in the market."
  • "It is a one-stop tool that allows you to do everything. It supports reporting, vulnerability management, patch management, and configuration. All things can be done in one tool."
  • "The reporting structure could be a little more simplistic. Currently, it throws too many vulnerabilities. Some of them are not needed because they are only informational and limitations, and they are not of much help. It doesn't need to show us these things."
  • "Its pricing should be improved. It is too costly."

What is our primary use case?

We are using BigFix 10. We have been using this solution for app management and even for BP management. We use it for continuous improvement in terms of security and enhancements. We use it for AWS, Azure, Google, and other applications. 

What is most valuable?

It supports most of the applications, software, and OS. We don't need to go around and look for many tools. Most of the applications are completely supported, and it is much better than Qualys and Tenable. It also works pretty fast.

It is pretty secure, and it gives extensive vulnerability features as compared to other applications. It supports multiple languages, and the security checks are pretty high as compared to other tools in the market. 

It is a one-stop tool that allows you to do everything. It supports reporting, vulnerability management, patch management, and configuration. All things can be done in one tool.

It is a very user-friendly solution with a very good interface.

What needs improvement?

The reporting structure could be a little more simplistic. Currently, it throws too many vulnerabilities. Some of them are not needed because they are only informational and limitations, and they are not of much help. It doesn't need to show us these things.

Its pricing should be improved. It is too costly.

What do I think about the stability of the solution?

Its stability is very good. It is a standard tool, and it is also one of the leading tools in the market.

What do I think about the scalability of the solution?

It supports most of the applications. It is pretty good in terms of scalability.

In our organization, we don't have more than 10 users. We use this tool on client-specific applications, and it is purchased by the client, and that's why we don't have many users in our organization.

We have plans to increase its usage, but it depends on the budget. If most of the application owners agree to the budget, we can probably use it extensively.

How are customer service and technical support?

We get pretty good support on this. We can call them, and we also can connect with them through chat centers.

How was the initial setup?

It was straightforward, but it took some time for us to settle down and get started. There were a lot of things to learn online. The deployment took about two to three months.

What's my experience with pricing, setup cost, and licensing?

It is too costly. It is one of the best tools, but because of pricing, not all clients support it. 

Its licensing is on a yearly basis.

Which other solutions did I evaluate?

It was directly purchased by the client, and that's why we didn't look for or evaluate a different product. It was also better than most of the tools.

What other advice do I have?

I would highly recommend this solution and advise everybody to use it in their organization.

I would rate BigFix a nine out of 10. I am super happy with it. It works well and surpasses what you expect.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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NE
Technical Support Analyst at a computer software company with 11-50 employees
Real User
Top 20
A stable, scalable, and straightforward product that provides the flexibility to retrieve custom data

Pros and Cons

  • "BigFix is a great product. The flexibility of putting together your own relevance and retrieving custom data from any one of your agents is a valuable feature. It is one of my favorite features because if a boss asks me, "How many of these devices do we have?", I can put together a report in two seconds."
  • "The only thing that I don't like about BigFix is that it does not support other devices such as printer firmware, router firmware, and things like that. I will be happy if I can control everything and get everything else in there, even if it is just a line item. They can do some enhancements to the Web UI. I am trying to get customers to be able to manage their environment by using Web UI, and it would be good if we can delete endpoints by using Web UI. We should also be able to generate Excel content or data tables from the Web UI without having to go to the console. It is small stuff, and it drives me crazy that I have to go to another console to do these things."

What is our primary use case?

We are an MSP, and we use this solution for our customers as well as for our company. 

I use BigFix for everything. I use it for patch management, software distribution, OS deployment, server automation, and inventory and asset management.

What is most valuable?

BigFix is a great product. The flexibility of putting together your own relevance and retrieving custom data from any one of your agents is a valuable feature. It is one of my favorite features because if a boss asks me, "How many of these devices do we have?", I can put together a report in two seconds.

What needs improvement?

The only thing that I don't like about BigFix is that it does not support other devices such as printer firmware, router firmware, and things like that. I will be happy if I can control everything and get everything else in there, even if it is just a line item.

They can do some enhancements to the Web UI. I am trying to get customers to be able to manage their environment by using Web UI, and it would be good if we can delete endpoints by using Web UI. We should also be able to generate Excel content or data tables from the Web UI without having to go to the console. It is small stuff, and it drives me crazy that I have to go to another console to do these things.

For how long have I used the solution?

I have been using this solution for years.

What do I think about the stability of the solution?

It is a pretty stable product. There are problems only if you mess up during the installation. If you do it right, then everything is fine.

What do I think about the scalability of the solution?

It is scalable. It is able to handle up to 250,000 devices. So, you should be fine with anything under that. 

I work with all kinds of customers. I have small customers with 30 endpoints, and I also have a couple of big customers with 30,000 or 40,000 endpoints.

How are customer service and technical support?

It has been great since it became HCL.

Which solution did I use previously and why did I switch?

I know how to use them all. I have used Asterisk and other solutions, but I got used to BigFix. BigFix is pretty straightforward.

How was the initial setup?

Its initial setup is straightforward.

What other advice do I have?

I would advise taking some of the training so that you can use the product to the fullest potential. It is a huge and flexible product, and you can take advantage of a lot of stuff if you know how to do it. If you don't know, you're never going to take advantage of it.

I would rate BigFix a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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MP
Principle Consulting Architect at GNE
Real User
One of the biggest benefits BigFix has had for our organization is the ease and efficiency to perform many different tasks, across pillars and platforms, all from one pane of glass.

Pros and Cons

  • "One of the biggest benefits BigFix has had for our organization is the ease and efficiency to perform many different tasks, across pillars and platforms, all from one pane of glass."
  • "I would like to see SDK for Web UI included in the next release."

What is our primary use case?

I support multiple customers who use BixFix for many uses including for security compliance, server automation, remote control, software distribution, patching, etc. 

How has it helped my organization?

One of the biggest benefits BigFix has had for our organization is the ease and efficiency to perform many different tasks, across pillars and platforms, all from one pane of glass.

It has immensely reduced network traffic when it comes to downloading patches. Across the board, I've had a number of customers who've had platform tools that I'm able to combine into one tool.

We've set up and started using BigFix to patch and have had much higher patch saturation rates than in the past. We do historical tracking with BigFix, and we can see that the success rate's gone way up.

It has also helped to reduce help desk calls because of the success rate that we have with the patching. As the success rate goes up, we get fewer calls. 

What is most valuable?

The power is all in the platform. It's great to be able to patch. It's great to have a bunch of stuff for security compliance, etc but the power truly is in the platform or the tool.

What needs improvement?

I would like to see SDK for Web UI included in the next release. 

What do I think about the stability of the solution?

Overall it's a very stable solution.

What do I think about the scalability of the solution?

I've worked with customers that have a couple thousand endpoints to a couple hundred thousand endpoints. I've also looked at other competing technologies out there, and it is definitely one of the leading tools on the marketplace in terms of the scalability performance.

How was the initial setup?

The initial setup is very straight forward. Depending on the customer, it can be complex as far as doing the necessary planning. Some customers can miss the point of doing a lot of that planning up front. If done right, it's not complex at all. You get really fast ROI from the tool.

What was our ROI?

My customers definitely do see ROI from using BigFix but it varies from customer to customer. 

BigFix has faster ROI than SCCM. It's more scalable, requires a lot less hardware, has faster reporting, quicker data to get out of it; it's better.

What other advice do I have?

I would rate it a nine out of ten. Not a ten because there's always room for improvement. I've been working with tools like BigFix for quite a while and it's one of the best tools on the market.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Business Partner.
Thomas Rabl
IT Architect at a tech services company with 11-50 employees
Reseller
Top 10
Easy to create tasks, stable, and easy to use

Pros and Cons

  • "It's easy to use, not complicated."

    What is our primary use case?

    We are using BigFix for software distribution, managing the network for our clients, and for updates.

    What is most valuable?

    The interface is easy to use, and it's not complicated to create tasks.

    It offers all of the features that we require.

    What needs improvement?

    It's not an easy question as it provides all of the things we need. It meets our requirements.

    For how long have I used the solution?

    We are resellers. We provide solutions to our clients.

    I have been using BigFix for one year, but the company has been using it for approximately seven years.

    What do I think about the stability of the solution?

    It's a stable solution. We have not had any issues.

    How are customer service and technical support?

    We have not had any support cases with technical support.

    Which solution did I use previously and why did I switch?

    In my previous profession, we used SCCM from Microsoft, and I am familiar with NetApp Storage and Windows.

    What's my experience with pricing, setup cost, and licensing?

    The price is reasonable, but our customers find it expensive.

    What other advice do I have?

    It's a good solution. We have sold many solutions for clients. We don't have any project running at this time but expect that to change in the coming months.

    I would rate BigFix a ten out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
    AshishYadav
    Banker at a financial services firm with 10,001+ employees
    Real User
    Top 20
    A stable solution with good support, but it needs to be updated

    Pros and Cons

    • "BigFix technical support is good."
    • "The product lacks AI, ML, and IIT."

    What is most valuable?

    BigFix is a good product with good technical support. We are updating the package and everything, so there are no issues.

    What needs improvement?

    BixFix is good, but they have to update the product. For example, we need AI, ML, and IIT. We also want to edit the discovery of our assets less.

    There are some status problems we can't really call a bug. We want them to improve and offer these things. I want a Manager of Manager. I also want to see the multiple control and a multiple report format. I want to get the whole report within a single console.

    It's like you have a simple car and you want to buy a BMW. A simple car also works, and every car has four wheels. But we all want more power, to be more agile, and receive more status updates.

    For how long have I used the solution?

    I have been using BigFix for six years.

    What do I think about the stability of the solution?

    The stability of BigFix isn't bad.

    What do I think about the scalability of the solution?

    The scalability of BigFix isn't bad.

    How are customer service and technical support?

    BigFix technical support is good.

    What other advice do I have?

    On a scale from one to ten, I would give BigFix a seven.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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