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Carbonite Server OverviewUNIXBusinessApplication

Carbonite Server is the #18 ranked solution in our list of top Cloud Backup tools. It is most often compared to Veeam Backup for Office 365: Carbonite Server vs Veeam Backup for Office 365

What is Carbonite Server?

Carbonite Server securely replicates data to the local backup server while securing a second copy in the cloud. Granular restore and local failover options ensure rapid recovery and minimal data loss. With integrated hardware and cloud failover for critical systems, Carbonite Server provides reliable data protection.

Carbonite Server is also known as Carbonite Recover Backup.

Buyer's Guide

Download the Cloud Backup Buyer's Guide including reviews and more. Updated: October 2021

Carbonite Server Customers

INLINE Commercial Construction, Hamilton County

Carbonite Server Video

Pricing Advice

What users are saying about Carbonite Server pricing:
  • "We pay 9,000 dollars per year for our license."
  • "The pricing is between $120 and $150 per year."
  • "Its price is reasonable."

Carbonite Server Reviews

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MS
Sr. Solutions Architect / Technical Account Engineer Manager at a computer software company with 10,001+ employees
Real User
Top 10
Granular Restore feature has been a lifesaver, but the support for object storage isn't quite there yet

Pros and Cons

  • "The Granular Restore of SQL feature has been a lifesaver more times than I can count. One of the main reasons for looking at Carbonite was their support for platforms like AIX and AS/400 Series."
  • "The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021."

What is our primary use case?

I am using Carbonite Server Backup to protect my VMware, vSphere, and vSAN configuration, which is a 7.0 vSAN 4 node cluster. It provides application consistency and data protection for my virtual environment, but most importantly, it also protects my complex servers. We have a hybrid deployment. It is deployed on the cloud as well as on-premises.

What is most valuable?

The Granular Restore of SQL feature has been a lifesaver more times than I can count. One of the main reasons for looking at Carbonite was their support for platforms like AIX and AS/400 Series.

What needs improvement?

The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something.

The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution.

We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021.

For how long have I used the solution?

I have been using this solution for the better part of a year now.

What do I think about the stability of the solution?

So far, so good. We've currently protected about 35 terabytes with them. Every now and again, we get a hiccup or two, but it is usually to do with the volume shadow copy services.

It has been pretty easy for us to manage. We have four users. Two of us are in it on a day-to-day basis. My manager checks on it every now and then.

How are customer service and technical support?

I had to interface with their technical support only once. It wasn't a bad experience. I wouldn't grade it as an outstanding experience either. There are certain things that you have to go through in their tier one to finally solve your problem. 

We also have a technical account engineer assigned to our account. Because we have that technical account engineer assigned to our account from their customer success team, it has made things much easier for us in trying to solve issues when they come up.

How was the initial setup?

It was straightforward. It is not too hard to install an application these days. However, there were just a couple of things that took us a while to figure out. 

As we were going through this transition and installing and configuring everything, we noticed that the documentation wasn't really publicly available on the web. That has changed since then, and it has made things tremendously easier for us when searching for how to set up an API call to pull a report. The documentation was there. It is just you had to log into Salesforce, and then you had to go find the document. Now it is all searchable in the knowledge base on their public website.

What about the implementation team?

We used professional services from Carbonite.

What other advice do I have?

I would absolutely recommend this solution. We've had a really good experience with it so far. We've already gone through an audit to leverage their platform to actually clear that audit. The reason for purchasing professional services from them wasn't necessarily because we needed assistance in installing it. It was more because of the documentation of the environment after it is installed, which bodes very well for organizations like ours where you've got regulatory compliance that you have to adhere to.

The biggest lesson that I have learned from using this solution is that you should know different types of backups before you start implementing them because there are so many.

I would rate Carbonite Server a seven out of ten just because there are things that we would like it to do.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Stanley-Harish
Enterprise Solutions Architect at a tech services company with 201-500 employees
MSP
Top 5
The replication bytes are phenomenal and it is extremely stable

Pros and Cons

  • "The solution is very stable."
  • "In the next release I would like to see an improvement in the auto failover option."

What is our primary use case?

We use this solution for different things, like for DR replication for some controllers. That's our primary use case. 

What is most valuable?

The replication and the time frame of the solution is very good. The replication bytes are phenomenal. Also, when you do a failover, it's just one push of a button for it to go to the DR site, that's all. 

What needs improvement?

I would like to see an improvement on the management user interface, as well as Kellion integrations. Also, cloud options and virtualization are not integrated, so if that comes into the picture, it would be really nice. 

For how long have I used the solution?

We have you been using this solution for about three or four months.

What do I think about the stability of the solution?

The solution is very stable. I've never seen any bugs or glitches.

What do I think about the scalability of the solution?

The solution is scalable enough for our purposes. It's all on the licensing part, so you just add the license and the you can scale. There are no issues with that. On the licensing bundle we have sold about 3,000 or more licenses. And then we have about 15 end users, all admins or integrators. We have one person for deployment and maintenance, and one person for admin.

How are customer service and technical support?

We use our integrators for deployment and they sort out our issues solutions as well. So I haven't used the technical support option yet.

How was the initial setup?

The initial setup was straightforward. It's not complex at all and I did everything myself. The deployment took about three hours to complete.

What's my experience with pricing, setup cost, and licensing?

We pay 9,000 dollars per year for our license. There are no additional costs for technical support or warranties; that's all included. The pricing is moderate, and when you compare the features, it's actually fair.

Which other solutions did I evaluate?

I only reviewed Carbonite. It was good and I used it, so I did not evaluate any other options.

What other advice do I have?

This solution is very simple to use and I will recommend it to anybody. In the next release I would like to see an improvement in the auto failover option. Right now the failover happens, but it requires a nut bolt or something to put in between so that I can do a failover. If they could integrate an automatic failover feature with software or hardware for when my production goes down, it would be a huge benefit. I will rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about OpenText, Veeam Software, Zerto and others in Cloud Backup. Updated: October 2021.
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DD
President at a consultancy with 51-200 employees
Real User
Top 5
Cloud-based backup and restore that does not slow your computer down

Pros and Cons

  • "It does not slow down your computer or use a lot of resources as it works."
  • "Technical support handled all our issues quickly and effectively."
  • "It seems reliable and easy to use."
  • "They do not yet have USB recovery but they are adding it in coming releases."

What is our primary use case?

I use Carbonite for our cloud backups. It backs up my computers including the documents and key programs. Really, I have only had to use it a couple of times to restore computers or transfer everything to another computer one time. It has done the job reliably and without any surprises.  

What is most valuable?

This product has an automatic simplicity to it. It does not slow down the computer and stays light on the resources.  

What needs improvement?

I read that Carbonite may be switching to USB restoral and recovery media. That would definitely be something that I want to make sure is true and probably could make use of.  

For how long have I used the solution?

I think I may have even been using Carbonite Server from before 2010, but it has been at least ten years.  

What do I think about the stability of the solution?

I would not really know how to judge stability. It has been efficient for us as a small business and we have not experienced any obvious misfires.  

What do I think about the scalability of the solution?

We currently have three staff members in our organization using Carbonite Server. We are not really putting scalability to the test and probably will not as far as the number of users in the near future.  

How are customer service and technical support?

We rarely had to use technical support in the entire time that I have used the product. It is rare that I have had to use it, but the couple of times that I did, our issues were handled quickly and effectively.  

How was the initial setup?

The initial setup is pretty straightforward, I guess. We did not need to use an integrator or consultant for the deployment and we were able to manage that ourselves.  

What's my experience with pricing, setup cost, and licensing?

I think the pricing is between $120 and $150 per year. I do not remember exactly off the top of my head, but it is within that range.  

What other advice do I have?

The advice that I have for people looking into using Carbonite Server is that it seems reliable and easy to use. I would recommend it if you need this kind of solution.  

On a scale of one to ten (where one is the worst and ten is the best), I would rate Carbonite Server as a nine or even a ten-out-of-ten. That may be because I am not an expert in this type of solution, but it does everything I expect it to and does not get in the way while doing it. I am very happy with it.  

Disclosure: I am a real user, and this review is based on my own experience and opinions.
GK
Service Level Manager at a tech services company with 201-500 employees
Reseller
Top 5
Reasonable price and useful for easy verification, but their marketing department should provide better information

Pros and Cons

  • "Easy verification of things is the most valuable feature."
  • "The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."

What is our primary use case?

We are a managed service provider. We provide backup as a service to our customers. We use Carbonite for our customers.

What is most valuable?

Easy verification of things is the most valuable feature.

What needs improvement?

The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site.

They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me.

For how long have I used the solution?

I have been using this solution for three years.

Which solution did I use previously and why did I switch?

I was using FieldCloud. When you have to restore it, Carbonite takes a lot of time.

What's my experience with pricing, setup cost, and licensing?

Its price is reasonable.

What other advice do I have?

I would rate Carbonite Server a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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