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Cherwell Service Management Room for Improvement

ServiceNow Architect / Lead Developer & Owner at Hana Technical Solutions

Application service mapping, GRC, SecOps, and things like that need improvement.

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Consultant at a insurance company with 51-200 employees

The solution could be more user-friendly. The workflows sometimes get complicated.

The stability, specifically in the on-premises deployment model, could be improved.

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ITSM analyst at a healthcare company with 5,001-10,000 employees

Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost. In the future, I would like to see the addition of chatbots to the self-service portal.

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