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Products & Solutions Manager Cyber Security | Forensics at a tech services company with 201-500 employees
Consultant
Top 20
Implements well, and has and outstanding agentless visibility that is unmatched
Pros and Cons
  • "The actions that the agentless visibility, allow us to perform on the endpoint, are really amazing, especially in the way that it is done."
  • "As a user, if I am using a laptop that is Wi-Fi connected, Forescout identifies my port connectivity as one user license, and if I take that same laptop with the same username to a wired network, which is also the same network that is used for the Wi-Fi connection, Forescout detects it as a separate license."

What is our primary use case?

I am a freelance cybersecurity consultant. I provide and implement products for our clients.

What is most valuable?

Forescout Platform is a very good NAC solution.

It's a very good product.

The agentless visibility is definitely unmatched and outstanding. 

The actions that the agentless visibility, allow us to perform on the endpoint, are really amazing, especially in the way that it is done. 

It is a good solution, Garner rated because their leadership quadrant position is responsible for their market.

What needs improvement?

As a user, if I am using a laptop that is Wi-Fi connected, Forescout identifies my port connectivity as one user license, and if I take that same laptop with the same username to a wired network, which is also the same network that is used for the Wi-Fi connection, Forescout detects it as a separate license.

At times, I am working on wireless and sometimes I enter a zone where there is no wireless connection, which forces a land connection. This is an issue that needs to be resolved because it consumes another license for the same device and the same user.

This issue has been escalated to Forscout directly.

There was integration with Microsoft SCCM previously, and have suddenly stopped the open integration module for Microsoft. Customers are not aware of what is available to them in terms of the open integration module. 

Forescout Platform advised that there are many options available and many things they can do, but they don't tell customers exactly what they are. 

They need clear documentation and direction as to what the customer can expect from the open integration module. Customers need some clarity on what they can do and what is not possible to do.

When it comes to a full open integration we need to rely on the professional services from Forescout directly, no one can implement it as there is a limited amount of knowledge available.

They need to be more considerate, and there should be good documentation available to the customer.

They need to improve their selling approach or the consultant approach.

One of their use cases is an ITM use case, and ITSS asset management, but they don't really do ITSS management. They only detect the ITSS and all the parameters around that test, but they do not have any integration with any database system where they can store all these details and act like a typical ITSS management system. 

They should remove that use case in full. They should say that we complement your ITSS management by detecting the unknown assets in your network. This would be right.

For how long have I used the solution?

I have been familiar with the Forescout Platform for more than four years.

How are customer service and technical support?

In terms of technical support, their engineering team is very rigid. They must provide us with some clear answers and if they exceed the time it takes to resolve the issue, they will charge for that extra time. For example, if they go one day more, they will charge for that extra day.

How was the initial setup?

We have completed significant deployments which are more than 4,000 endpoints. There was a complex network architecture.

All of the implementations have gone very well and the customers are satisfied.

What's my experience with pricing, setup cost, and licensing?

They base the license on the number of devices, which is quite misleading. If I am one user, it should be based on that rather than how many devices I use with the same user name. 

To base it on the number of devices it can reduce one more license from my overall license allotment. It can result in four or five licenses for one user.

What other advice do I have?

I was a partner of the company who was a Forescout Platform partner and I was responsible for bringing in Forescout, and establishing the service line for the Forescout Platform sales, pre-sales, and the implementation, but I am no longer with that company.

I would rate Forescout Platform an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ITCS user
Security Analyst at a tech company with 11-50 employees
Real User
Top 5
Very user-friendly, with good useability, but needs to offer better documentation
Pros and Cons
  • "The solution offers very good visibility."
  • "The solution could offer more useful documentation."

What is most valuable?

The solution offers very good visibility.

The fact that it is a single management solution is quite useful. Whether it's on-premises or on the cloud, we're able to manage it centrally.

The solution is quite user-friendly.

What needs improvement?

We don't have much experience with the solution just yet. It's only been a few months. I'm not sure which features are lacking.

A few items are complex when it comes to handling the initial setup.

The solution could offer more useful documentation. 

We found it difficult to find metrics on the solution. They should work to make this more intuitive.

For how long have I used the solution?

I've been working with the solution for just about three months.

What do I think about the stability of the solution?

The solution is stable. I haven't seen any bugs or glitches. There haven't been any crashes. We can count on it. It's reliable. It's quite good.

What do I think about the scalability of the solution?

The scalability is very, very good. They use very light containers. It's not hard to expand if a company needs to. However, pricing is based on the devices themselves. If a company needs additional devices, it becomes much less feasible. A large corporation won't have trouble with this, but a smaller organization might.

How are customer service and technical support?

I don't have enough experience with technical support to really comment on their level of service. The solution is still new to us.

Which solution did I use previously and why did I switch?

We're also using Cisco and Fortinet solutions.

How was the initial setup?

The initial setup has a moderate level of difficulty. Some things are simple. Others are more complex.

The deployment typically takes a week or two.

What about the implementation team?

I handled the deployment myself with the help of a team.

What's my experience with pricing, setup cost, and licensing?

The pricing is okay, but the cost of scaling can be expensive if a company must buy more devices.

What other advice do I have?

I'd rate the solution eight out of ten. If the metrics were easier to find, we would rate it higher.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Manager, Information Technology at a university with 201-500 employees
Real User
Top 5Leaderboard
Stable, easy to use, and installation can be simple

What is our primary use case?

We use ExtremeControl for network switching management.

What is most valuable?

The solution is easy to use.

For how long have I used the solution?

I have used the solution for five years. 

What do I think about the stability of the solution?

The solution is stable.

How was the initial setup?

The installation is easy, it can take between five minutes to four hours depending on the complexity of the environment. The speed of the installation could improve for more complex environments.

What about the implementation team?

We did the implementation of the solution.

Which other solutions did I evaluate?

We are replacing ExtremeControl with a Cisco solution.

What other advice do I have?

I rate ExtremeControl an eight out of ten.

Which

What is our primary use case?

We use ExtremeControl for network switching management.

What is most valuable?

The solution is easy to use.

For how long have I used the solution?

I have used the solution for five years. 

What do I think about the stability of the solution?

The solution is stable.

How was the initial setup?

The installation is easy, it can take between five minutes to four hours depending on the complexity of the environment. The speed of the installation could improve for more complex environments.

What about the implementation team?

We did the implementation of the solution.

Which other solutions did I evaluate?

We are replacing ExtremeControl with a Cisco solution.

What other advice do I have?

I rate ExtremeControl an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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