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Cloudflare DDoS Room for Improvement

Director of Platform and Information Security at a computer software company with 1-10 employees

The initial onboarding was causing us some confusion. Who's going to do what and what steps need to be taken? Once we got through it once, it became a no-brainer. At this point, I'm pretty happy with Cloudflare. Everything is straightforward once you've figured it out initially. It's just the very first day that can be a little confusing. 

I recently sent some feedback to the company. There are thousands of rules in their WAF product, and I just wish I could have better insight. Right now, it's very superficial. You turn a radio button on or off for their rules, but when there's troubleshooting going on, it's very hard to figure out what's causing the rules to get triggered. With each rule, there may be hundreds to thousands of rules underneath it that are enabling the blocking.

Luckily for me, so far it hasn't occurred enough that it has required me to dig deep to figure out why or how to bypass it, but I could see this occurring a lot in a complex environment. It only happened to us three times, and I was always able to figure out a way to get through it. 

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