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Cohesity DataProtect Room for Improvement

Systems Engineer/Systems Administrator at a government with 1,001-5,000 employees

We've certainly had our share of problems with it. Since March, I think we've opened about 150 tickets with Cohesity for support for various issues; we're averaging 4 tickets a week with them. We're working through the issues that we have, but it seems like, on many levels, we're rewriting their code to make it work in our environment.

We, as a city, a local government — we have a lot of old legacy hardware, old operating systems, and old applications.

Commvault was pretty good about supporting those legacy operating systems that we still have in our environment, which includes things like Windows 2000 and Windows 2003. I understand that Cohesity has to keep up with the times and everything, but our inability to back up some of those older platforms is a pain point for us.

I'd like to be able to pause a backup while it's running and have it resume when I tell it to resume. Unfortunately, I can't do that today. I have to basically kill or cancel a job — that's one of my biggest pain points. I'd like the ability to backup clustered file servers, which I can't do today. I have to back them up as NAS devices basically, as opposed to Windows Servers. Those are my two biggest pain points. 

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Network Administration Supervisor at a insurance company with 51-200 employees

There have been a number of improvements since we purchased the product two years ago that has since made it even more attractive to users. Things liked education and training have been a greater focus. Cohesity now offers "Cohesity Academy" for education, and recently launched Cohesity User Groups for people to join other Cohesity users in discussing best practices, use case scenarios, etc.  

In terms of the product itself, there have been a handful of patches that have had to be applied outside of the GUI via the command line. It's very straightforward and easy and in the same redundant fashion, but not quite as simple as one or two clicks. I'm hoping that will decrease going forward.  

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Sr. Infrastructure Specialist at a energy/utilities company with 201-500 employees

We're still waiting for the ability to backup SharePoint Online & OneDrive but have been told it is coming soon. As we move towards a "cloud-first" implementation strategy for new solutions, these types of backup/recovery features will become more important.

We have Oracle databases running on Linux servers in our environment and we have found the Oracle backups were quite complex to setup. Simplifying the backup and recovery of Oracle would go a long way.

NAS incremental backup performance is a bit slow. This has apparently been fixed in version 6.4.0, but we waiting for it to go LTS before upgrading.

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Learn what your peers think about Cohesity DataProtect. Get advice and tips from experienced pros sharing their opinions. Updated: December 2021.
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Network Administration Supervisor at a insurance company with 51-200 employees

There were a few things that required quick support calls in order to get to function correctly. We were told that the issues that impacted us were going to be corrected on the next release and would not impact other customers.

We would love to see direct compatibility with HPE Simplivity, which we also leverage.

Cohesity could do a little better job communicating features in new releases and helping customers to understand when features will be released. For example, I found literature indicating that version 6.3.1 would have support for Active Directory backups when installed. That feature appears to have been pushed to version 6.4, but is still available in 6.3.1 if you call support and have them toggle it on.

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Infrastructure Architect at a pharma/biotech company with 1,001-5,000 employees

The canned reporting could be improved. Many of the reports are basic, at most, and at times we had to open a support ticket to help find or develop a report for our needs. This is something that even our last solution had in place already.

Error reporting could also be improved. Rather than 'errorcode -2', it needs to be more descriptive or at least, provide KB articles related to the error or problem. This would save time in creating a ticket and try to describe to the support engineer what happened to cause an 'errorcode -2' that most of the time, we don't know either.

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Adjunct Professor at Southern New Hampshire University

The error handling could be improved. The errors shown on the GUI tend to be just what the log spits out and that can be quite confusing. The nice feature is that the logs are in the GUI, so you don't have to go hunting for them, you simply need click the drop down to show the information. There are a few cryptic error messages, thankfully the support staff is fantastic and knows what the errors mean.

There are a few user interface concerns with some of the functionality, such as what screens you get dropped back on when moving in between different areas. If you use the back button on your browser, you may not go back to the last page due to the coding. However, overall navigation isn't tough or complicated. 

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Network Engineer at a healthcare company with 1,001-5,000 employees

The product is still young and is continually improving. There have been a couple of buggy releases in the software that have caused us minor issues, so possibly some better QA before releasing would prove to be useful. We have also been inquiring about new app and functionality via the Marketplace that was teased months back but has yet to come to fruition. The apps are coming, but slower than expected. While we know they are working at getting more of these features out and doing so as fast as they can, a better product roadmap would be helpful.

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Project Manager in Strategic Resource Management at a retailer with 10,001+ employees

Volume Shadow Copies can get very large on SQL servers so be aware of this if OS says a drive has a lot of space but everything else is saying that the drive is out of space. This mostly occurs when the backup job fails, which is very uncommon. We've run into issues where network segmented computers couldn't reach back to Cohesity over 445 and that has caused restores to fail. Split large Database/NAS/Phycial backups into their own backup job so smaller devices can stay on their backup schedules and backup more often. SQL and Physical (Block Level) backups need to have a Cohesity Agent installed (requiring a restart) and they have to be manually added into Cohesity but the process is still pretty simple. Cohesity cluster upgrades have not been as easy as a single button click but a manual process that requires upgrading each node in the cluster individually. The upgrades do go pretty smoothly though.

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Network Engineer at Sky Lakes Medical Center

DataProtect is a full-featured backup suite. Better support for legacy platforms would be nice, but we should be moving off those anyway. 

The marketplace app stability is still an issue at times. The company is very quick and hotfixes are released regularly. Their support is really fantastic, and I’ve only had one notable outage relating to an update. Ultimately it boiled down to a configuration error on my part, so I suppose I can’t blame them too much for that. 

Now that we have added additional nodes stability has been much better. 

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IT Manager - Storage & Backup at a healthcare company with 10,001+ employees

The one area where we would like to see additional improvements is with reporting. There are very granular reports from each grid. There are also some built-in reports within Helios (SAS Management Console) that offers basic reporting. However, for complex, large-enterprise environments, a more robust reporting engine that supports detailed audit reporting and enhanced ad hoc reports would be welcome. There are REST APIs which can be leveraged and most of the data we need is tracked and stored within the Cohesity ecosystem.

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Senior Consultant at a tech services company with 51-200 employees

They are really ahead of the curve concerning development and telling it to the market. We are a partner, and we know that sometimes a certain technology about which they have been telling a broad audience is not really production-ready, or it is in a feature release. There is always a difference between general availability and general deployment. Sometimes, we sell the feature, but it is not in the GA. It is in one of the future versions. That's one thing.

The other thing is that they lack visibility. When talking about backup, the first thing that everybody says is Veeam. If you are talking about the appliance part of the backup market, Rubrik is the first one they're mentioning, but a lot of the Rubrik customers don't know Cohesity.

I would like to see the management of multiple nodes inside a tenant. If you want to manage a Cohesity environment, you either go on a per-node base, and you can hop from one node to the other, or you need to implement their SaaS capability but it always needs an internet connection. We would really like to have some kind of local management entity so that we can see all the Cohesity nodes in a customer environment and manage those nodes centrally. That's something that we would really like, and they are really working on it.

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Advisor Architect at a insurance company with 201-500 employees

We have had our share of minor bugs over the past two years and a few bigger ones. But I think it's because the product has so many features, and they try to add new stuff reasonably quickly. For example, Cohesity adds certain functionality in what they call a "feature release." This doesn't mean a long-term release. They added new functionality very quickly, and it was things we needed that were not yet available in a long-term release. When I say "long-term release," I mean one that is more static and gets updated once every few months. We wanted the feature, but we had more issues than some of us might've liked.

On the other hand, they managed to fix all the bugs without significant issues like data loss or anything like that. So it was more an inconvenience than it was a real problem. But if I have to have any criticism of them, maybe it's that. There are some minor improvements on SQL Server backups that we are waiting on, five services. We had one problem that will be solved in one of the subsequent releases, but those are small things. We are not waiting on any major stuff. The product currently meets all our backup needs.

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Team Leader at Leonardo

I would like to see the CDP features integrated into this solution.

Replication is working great, but with backup replication, you should have the option to link and RPO to the backup schedule. This would reduce the RPO in case of a disaster. It would be great to have something like the Zerto software.

The GUI is in need of improvement.

The upgrade path is not so clear because there are too many branches.

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Solutions Architect at a tech services company with 201-500 employees

I think Rubrik and Cohesity are pretty similar in terms of the user interface and user experience, but I think Cohesity could add more platform support. For example, they could improve integration with DB2 or make the integration S3 object storage a little tighter. Some of that stuff could use some work, but overall, it's a relatively comprehensive platform.

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System Engineer at Swisslos Interkantonale Landeslotterie

The support team sometimes takes a long time to resolve issues, although, in our experience, these have been specific things like SQL blobs.

It can be that some Bugs will be fixed in future updates and you have to wait. But normally they will release a Hotfix for you.

One thing that would be great to see in the next release would be an complete restore for an SQL Instance (or multiple Databases). At the moment you have to restore one by one.

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Infrastructure Architect at a manufacturing company with 1,001-5,000 employees

There is limited support for legacy systems, which is something that could be improved.

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User at Ørsted Services

Cohesity needs more hardening, in terms of stability. From our experience, we noticed gaps in the product function and the solution guides/documents. Better documentation is needed because the lack of information has necessitated having our team depend more heavily on Cohesity support. We need to have a more self-sufficient system.

More automation is needed for easier management.

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Computer Systems Architect at a construction company with 10,001+ employees

In terms of what could be improved, it just needs some maturity. But, it gets better with every release.

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Technology Analyst at a computer software company with 10,001+ employees

For Oracle DBs, we have observed a few bugs. This can be done better.

We'd like to see easy Administration and non-disruptive upgrades and node additions.

For a few engineering issues, we've observed delays and they are asking for an upgrade of the cluster. It would be good if they modified it with gflags.

Knowledge sharing has become easy by technical sharing and has been evolving drastically.

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Alliance Manager at Berca Hardaya Perkasa

The pricing of the solution could be better, as it is quite high when compared with the competition, Veeam, Veritas and Rubrik. 

The solution offers many features, so my one reservation involves the pricing. 

The solution has a more complex setup than Veritas and Veeam. 

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System Engineer II at Louisville Metro Government

Technical support being outsourced is a downside but not different from every one of Cohesity's competitors. I was an early adopter when technical support was with actual developers and engineers, and not technical support staff. So, you can understand my point of view.   

Features I would like to see include a more visible data lifecycle monitoring tab, and an easier to read backup status dashboard. For example, I would lie to be able to see the status of all VMs for all jobs without drilling into each one.

Chat customer/technical support would also be great.

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Global Infrastructure Architect at Finning International Inc

We would like it to have more capabilities for different kinds of PaaS or SaaS services in the Azure cloud, such as Azure SQL or Azure Cosmos DB.

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Field CTO at a computer software company with 1,001-5,000 employees

Cohesity DataProtect can improve in the area of databases. We have had some challenges with both Cohesity and Rubrik being able to effectively back up in a timely manner the SQL Oracle workloads.

In an upcoming release, they should add more migration capabilities across public clouds.

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Learn what your peers think about Cohesity DataProtect. Get advice and tips from experienced pros sharing their opinions. Updated: December 2021.
555,358 professionals have used our research since 2012.