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Arunesh Rajendran
Sr. IT Administrator at a comms service provider with 201-500 employees
Real User
Top 20
DR site setup is good and backups and restores are fast

Pros and Cons

  • "The solution’s user interface for managing the on-prem environment is good."
  • "Suppose I am restoring a particular file. If I want to restore the permissions only from that particular folder, that is not possible. I have to restore all the data for that particular folder. If there was an option to just restore the permissions, that would be better."

What is our primary use case?

So far we have tested the backups, add-on based backups and VM-based backups, as well as snapshot-based backups. We have done restores, file-server backups, and object-based restoring. We have done database backups as well.

DR is the most important thing. For other things it seems comparable to other backup solutions, but right now, we do not have any DR site. Using this, we are planning to set up DR.

What is most valuable?

Restores and backups seem very fast.

The site setup also seems good. We have only done one or two servers in two locations and it seems fine. This is important for DR, so that if anything happens on one side of the system, at least we have another site that we can make available for our service.

The solution’s user interface for managing the on-prem environment is good. 

What needs improvement?

The Command Center is pretty good. It provides us with a view of the main features and main areas, but they might be able to do things better. For example, are there any particular issues on a backup — to get everything on one tab. At the moment, we have to go to different tabs. It would be helpful to get the main notifications in a single dashboard.

Also, in the restore field, I couldn't find a separate option to restore the permissions only. I have to restore the complete data. Suppose I am restoring a particular file. If I want to restore the permissions only from that particular folder, that is not possible. I have to restore all the data for that particular folder. If there was an option to just restore the permissions, that would be better.

For how long have I used the solution?

Right now we are testing this solution in a PoC. We have been testing it for around one month. We have done most of the test cases, but we still have some test cases to finish.

We have not done cloud-based testing yet. Perhaps after we finish the failover testing, we will start with that.

What do I think about the stability of the solution?

The stability is good. Compared to Veritas it is good.

What do I think about the scalability of the solution?

The solution seems compatible with almost every platform, including VM Hyper-V, and most databases, including SQL, MongoDB, and Postgres.

Which solution did I use previously and why did I switch?

Currently, we are using Veritas, and I have also used Veeam in the past. Veeam is a good product but I prefer Commvault for backup and DR.

The DR setup is a little better with Commvault, with the failover features that are available. Also, we have been having many issues with Veritas and their technical team has not been able to solve most of them. They have not found what the issues are and they are taking too much time.

How was the initial setup?

The initial setup is complex because we are going to set up a DR and cloud. There are different networks in our site as well.

The deployment didn't take much time. Within a day to two days we had configured everything. But the test cases are taking time because right now we are working from home. We are connecting our systems remotely so there are some connection issues, due to our internet connectivity.

Which other solutions did I evaluate?

We have checked some other products, but we are not testing them because price-wise, Commvault is better than the other solutions.

What other advice do I have?

If you need a better DR solution, this one is good. We will do failover testing: Where one site is down, the other site should automatically take over, so that everything will be available. If that works well, then this would be the main thing that I would highlight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
MB
Support Engineer at a media company with 1,001-5,000 employees
Real User
Top 20
Easy to manage with a simple user interface but needs better local support

Pros and Cons

  • "The user interface is very easy to navigate."
  • "The local support could be improved."

What is our primary use case?

We do a lot of backups daily, and mainly we just keep the operating system images. We do take database and active directory backups as well. We handle all types of backups using this product.

What is most valuable?

The user interface is very easy to navigate. The interface itself is very simple.

Overall, it is doing the job we need it to do. 

It supports whatever line types and support types and systems we have. It supports all types of backup systems quite easily.

The stability has been very good so far. We haven't had any problems with it.

The product is easy to manage.

What needs improvement?

The local support could be improved. Right now, it's something about the solution that is lacking.

They should offer better partners that can help us implement the solution in a better way.

It would be ideal if they offered editing or activating options. 

I don't know how good it is with the virtual environment. I have not tried the product with VMware, for example.

For how long have I used the solution?

I've been using the solution for about six years at this point. It's been a while.

What do I think about the stability of the solution?

We've never had any issues with stability. It doesn't crash or freeze. There are no bugs or glitches. It's pretty reliable. 

What do I think about the scalability of the solution?

We are still running with a single server, and it's a per server per instance-based license model. If we need to add our first storage-based model or another division, we cannot support both. It's a licensing model issue. 

How are customer service and technical support?

The local support is lacking overall. It's something they need to really work on improving.

Which solution did I use previously and why did I switch?

We have worked with Veritas and IBM in the past, however, that was a very long time ago. I wouldn't be able to compare them to this solution as too much time has passed and much has changed. We used those solutions maybe ten or so years ago now.

How was the initial setup?

The initial setup is not easy or difficult. It's moderate, or somewhere in the middle. I wouldn't describe the implementation as complex, however. 

The deployment too more than expected, as the vendor involved was having some staffing issues. The engineers were changing and we had some technical requirements which we realized at a later stage.

Maintenance isn't required very often, however, we have to ensure it is up-to-date. We also have to ensure whenever anything changes, we have to properly add them to the Commvault - whether they are new servers or new clients. Whenever we change our backup library or the memory storage, we have to reconfigure things. In that regard, there is occasional maintenance, depending on our background changes.

We only need one person to manage the solution. It doesn't take a lot of staff. Typically, they are an administrator and they handle everything that needs to be done as it's required.

What about the implementation team?

We are integrators and therefore we are able to implement the solution ourselves.

What's my experience with pricing, setup cost, and licensing?

The pricing falls somewhere in the middle of what the market offers. It's not overly expensive. The licensing model is quite good. Everything is included under it.

What other advice do I have?

We are just a customer and an end-user.

We're using the latest version of the solution. We always use the latest version.

I'd recommend the solution.

I'd rate it at a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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VJ
Assistant Manager at Shriram Pistons
Real User
Top 10
Reduced downtime and administrative time but the setup is complex

Pros and Cons

  • "It's a software-based solution so we just need a license to expand it."
  • "Setup is complex."

What is our primary use case?

We are using it for taking backup of our virtual servers and some physical servers.

How has it helped my organization?

We were searching for a tool to backup our virtual machines when we bought Commvault. I was already using Avamar to backup our desktops and laptops on a daily basis. We are using Commvault to take backup of servers. Both are good, but if I compare Avamar and Commvault, Avamar is better than Commvault. Avamar has hardware, but Commvault is a software-based solution.

What is most valuable?

Prior to implementation of Commvault, we were doing backups manually; shut down the virtual machines, do backups of entire machines, and then restart the machines. The administrative time has been drastically reduced now.

We used do manual backups of every virtual machine. A machine of 50GB would take around two hours to backup. This is the downtime. We had to shut down the machines and take the backup. But with Commvault, the major benefit is that we never shut down the machines. Every server is online and the backup is also online. So we reduce the downtime and administrative overhead.

What needs improvement?

The setup is complex. It's not simple to install the machine and start a backup. 

Commvault is software based, unlike hardware-type devices.

For how long have I used the solution?

We have used Commvault the last three to four years.

What do I think about the stability of the solution?

It is stable. We don't have any problem regarding the core part of Commvault.

What do I think about the scalability of the solution?

The solution is scalable. It's a software-based solution so we just need a license to expand it.

I have Avamar servers that we have recently updated storage-wise and capacity-wise. So we don't have any immediate requirement to increase the licenses of Commvault.

How are customer service and support?

We have the technical support of Commvault, but in cases where little support is required, we call F1 to help us.

How was the initial setup?

The initial setup was complex. The setup was implemented in one day, but the fine-tuning took longer to work through.

It has three to four parts. The server is one, storage is another, and the agent is another. It's not just a simple thing you have installed in a machine and start to do backups. It is a very new product for us, so we needed installation support from a partner. We are not the IT guys. We are a manufacturing industry, and we have a little knowledge of everything but are not really part of each type of hardware and software. It required an expert who had already implemented elsewhere to help us.

What about the implementation team?

We hired a third party, F1 Technologies, a local support partner who implemented the total solution with us.

What's my experience with pricing, setup cost, and licensing?

Commvault's license fee is per server-based for physical machines. For virtual machines, it's a 10 VM one-pack solution. Avamar is just a license for storage capacity-wise, around 8TB to 16TB. It's not based on how many servers you backup. In a price comparison, definitely Avamar is the winner.

What other advice do I have?

I'd rate Commvault a seven out of ten.

If your organization does not have many hosts, I would recommend using Commvault. But if you have more than 50 to 100 hosts, Avamar is the better solution as it's more stable than Commvault. When you buy Commvault, you need to buy hardware separately; servers and storages are a different part. With Avamar, you have a complete solution with hardware and software, so it's better.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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IM
Principal Consultant at a tech services company with 51-200 employees
Consultant
Scalable with good pricing and a reliable performance

Pros and Cons

  • "The diversity on offer is very, very good. Everything is supported. It's great."
  • "It would be a bit unfair to say that it's complex, due to the fact that it supports so many different workloads, however, if there's anything that is a bit of a shortcoming, then it's the fact that there's a bit of complexity involved when dealing with the product."

What is our primary use case?

I both use the solution myself and provide services to my clients using the product. Mainly, I use the product for virtual machine backup, Office 365 backup, file servers, SQL Service, Oracle, et cetera.

What is most valuable?

The diversity on offer is very, very good. Everything is supported. It's great.

The product has a very close partnership with Microsoft with regards to the current implementation, and always has the latest support - or, rather, the support for the latest iteration of software provided by Microsoft or Oracle. It's excellent in that sense.

The solution has been quite stable. It offers reliable performance.

The solution is very scalable.

The pricing is quite good. We have no complaints in that area.

What needs improvement?

It would be a bit unfair to say that it's complex, due to the fact that it supports so many different workloads, however, if there's anything that is a bit of a shortcoming, then it's the fact that there's a bit of complexity involved when dealing with the product.

It should be easier to implement for tech people. Right now, it's quite difficult.

For how long have I used the solution?

I've been working with the solution for 16 years or so. It's been well over a decade. I've got a lot of years under my belt with it.

What do I think about the stability of the solution?

The stability of the product is quite good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The product can scale. If a company needs to expand it, it can do so. There shouldn't be any issues.

We might have about 150 users on the solution currently.

How are customer service and technical support?

We've been in touch with technical support many times. They're okay. Just good, not great.

Sometimes there are people, personnel, that are not that well educated. Sometimes I know more than the person I'm talking to and they are supposed to be helping me with technical problems. It's just not going to work.

How was the initial setup?

The initial setup can but a bit complex. It can be a bit difficult to implement, even for someone with a good amount of experience.

We have about 10 engineers that can handle the deployment and maintenance aspects of the product.

What's my experience with pricing, setup cost, and licensing?

The pricing is quite reasonable and more than fair. It's not overly expensive.

What other advice do I have?

We are official partners with Commvault. I'm a consultant.

I would advise companies considering the solution to first check out a trial or a demo and to evaluate if it's the right solution for them. If you have a very diverse data center set up, then it's likely going to be good for you. They have a strong implementation of Office 365 backup capabilities. If a company is using 365, it's going to be quite useful.

Overall, I would rate the solution at a ten out of ten. It's quite robust and already has all of the features we need. Of course, its level of diversity has been great. We're quite satisfied with it overall.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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RM
IT manager at a financial services firm with 11-50 employees
Real User
Top 5Leaderboard
Easy to deploy and maintain, stable, and delivers as promised

Pros and Cons

  • "It is easy to use and stable. It delivers what has been promised. When it says it can do something, it can actually do it, as opposed to some of its competitors."
  • "Its dashboard could be improved to provide a summarized version of all the jobs instead of having to go through each one of them. We should easily be able to glance at all issues. If I had not gone with the on-premise version, I would have had regular reports with the cloud version. It would be an advantage if they increase the compression rate of the backup. I am keeping it on-prem, so I'll need more disks depending on the policies that I have in the retention period. Its price could also be lower. If a good solution can be cheaper, it is always an advantage."

What is our primary use case?

I used it during a POC, and now, it is in production. We opted to go for the N minus one release and not the latest one.

We use it for the backup of servers. It is also used when users need to take a backup of their laptops or mail archiving.

What is most valuable?

It is easy to use and stable. It delivers what has been promised. When it says it can do something, it can actually do it, as opposed to some of its competitors.

What needs improvement?

Its dashboard could be improved to provide a summarized version of all the jobs instead of having to go through each one of them. We should easily be able to glance at all issues. If I had not gone with the on-premise version, I would have had regular reports with the cloud version. 

It would be an advantage if they increase the compression rate of the backup. I am keeping it on-prem, so I'll need more disks depending on the policies that I have in the retention period. 

Its price could also be lower. If a good solution can be cheaper, it is always an advantage.

For how long have I used the solution?

I used this solution for six months.

What do I think about the stability of the solution?

It is stable. I haven't experienced any issues.

What do I think about the scalability of the solution?

It is scalable. We have approximately 30 users, but we are also backing up the servers that everyone uses.

How are customer service and technical support?

I have had one call with their technical support, and they were of great assistance. They were really approachable, and they were able to answer the questions.

Which solution did I use previously and why did I switch?

We have been using NetBackup and Veeam. As compared to NetBackup, Commvault is an improvement. NetBackup licenses are expensive as compared to Commvault. 

How was the initial setup?

It was pretty straightforward. It took one day to do the installation and put all policies. It was really quick. I did the installation, deployed the agents, and started using it for testing. After successful tests, we decided to go with the solution.

What about the implementation team?

I was accompanied by our business partner, but its implementation was pretty straightforward.

Its maintenance is really easy to do because you have everything in the console. It can be managed by one technical person. It doesn't require much. Because it is stable, there is not much to be done. You just need to enter the jobs that have been run and completed successfully. Every now and then, you might also do a restore.

What's my experience with pricing, setup cost, and licensing?

It is cheaper than NetBackup, but its price can be lower. If a good solution can be cheaper, it is always an advantage. Its licensing is on a yearly basis.

What other advice do I have?

I would definitely recommend this solution to others. We plan to keep using this solution.

I would rate Commvault a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Lobna Alkomy
Backup & Recovery Section Head at a retailer with 1,001-5,000 employees
Real User
Top 5
Scalable with a straightforward setup and good performance

Pros and Cons

  • "The solution is very stable and offers a good level of performance."
  • "The product could be more convenient in terms of working with different solutions and having more integration between the different products in the market."

What is our primary use case?

I'm using the backup email feature with the hypervisor backup on VMware. I'm also working with different databases.

What is most valuable?

The initial setup is pretty straightforward.

The solution is very stable and offers a good level of performance. 

The product can scale if a company needs it to.

We've noticed that technical support has recently gotten much better.

What needs improvement?

We've had issues with the solution not restoring certain environments. There also issues we find when we want to restore, for example, a cloud environment.

The product could be more convenient in terms of working with different solutions and having more integration between the different products in the market. It really should integrate better with, for example, VMware or Nutanix or Hyper-V. It would be really, really helpful if that were the case.

For how long have I used the solution?

I've dealt with the solution for the last three years or so.

What do I think about the stability of the solution?

The product has been stable. There are no bugs or glitches. So far, it doesn't crash or freeze. It's reliable and the performance is good.

What do I think about the scalability of the solution?

The product can scale if a company needs it to. It does have the potential to expand as needed.

In our company, we have about 1,300 people using it.

How are customer service and technical support?

When I started to work with Commvault product, it wasn't very good, however, there has been a huge development in service. Their support is now working fine. They're much more helpful and professional. They've come a long way. We're satisfied with the progress they've made. 

Which solution did I use previously and why did I switch?

I have also worked with other products, such as NetBackup and Veeam.

The pricing is a place where they all vary. While Commvault is cheaper than Veeam, it's more expensive than NetBackup. 

How was the initial setup?

The initial setup is not overly difficult or complex. It's simple. It's straightforward.

I'm unsure as to how many people are required to maintain the solution. It's not an aspect of the product that falls under my responsibility.

What's my experience with pricing, setup cost, and licensing?

The solution isn't the cheapest. It's also not the most expensive. It's basically somewhere in the middle. However, it's a fine price. It's what you would expect to pay for a full solution. That said, for some environments, it could be considered a bit expensive.

What other advice do I have?

We are resellers.

I would advise those considering the solution, that, if they use it in conjunction with Nutanix, there may be some limitations. You can't back up, for example, on Nutanix and restore things to Veeam or other environments.

That said, we're mostly satisfied with the solution. I'd rate the product at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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EV
System Administrator at a government with 501-1,000 employees
Real User
Top 5
A seamless and efficient backup solution

Pros and Cons

  • "Commvault is both very stable and scalable."
  • "The initial setup is rather complex, especially when switching versions."

What is our primary use case?

We use Commvault as our main backup solution.

Commvault is also a very reliable backup solution; this is one of our main use cases. There are several other use cases, but backup is the most dominant feature.

Our organization has between 500 to 1,000 employees. The IT department and a few admins use this solution.

What is most valuable?

Commvault has a very extensive report section, at least in the Java console and web console. There is a transition being made from Java to a web console currently, which offers a more sophisticated, more advanced, and more modern interface. 

For how long have I used the solution?

I have been using Commvault for over eight years.

What do I think about the stability of the solution?

Commvault is both very stable and scalable.

How are customer service and technical support?

The technical support is very good. We don't get direct support from Commvault as our first line of support; there is an intermediate organization that is very capable, who are masters, the highest degree of admins — they provide us with support. If there's any problem or any advice that we need, they are always available to support us.

How was the initial setup?

The initial setup is rather complex, especially when switching versions.

What's my experience with pricing, setup cost, and licensing?

The price could always be lower. I do not have the exact pricing information but I know it's not cheap.

Which other solutions did I evaluate?

We would like to evaluate other options. Other products could be more suited to our needs, but currently, we don't have the time to evaluate other options.

What other advice do I have?

Think about your backup strategy before you begin making a blueprint — that's very important. Do not deploy it and then try to change it. This will only lead to unnecessary difficulties. What are the needs of your organizations? RTO and RPO are also very important. If you want to switch versions or solutions once it has already been deployed, it's not impossible to do so, but it's going to take some serious time and effort.

On a scale from one to ten, I would give this solution a rating of eight.

In every product, there is always a balance between the features and how you use them. This solution provides many options; however, If you want to understand and use all of the features that are available, as there are so many, it's going to be quite difficult. I think that's quite common with every application: you use a specific set of features that you're used to and which are easy to use. There are almost too many features; it's almost too much for an admin to handle — It's just overkill. 

A more simplified interface or front-end would be more preferable. This is not to say that the back-end should be easier, it can be complex. Moreover, it needs to be complex to satisfy demanding customers.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mehmet Erdogan
Data Storage and Protection Team Leader at a tech services company with 201-500 employees
Real User
Flexible, stable, good cross-platform replication, and has a good management console

Pros and Cons

  • "We are using a KVM system in our cloud, and this solution works very well with it."
  • "This solution can be complex and difficult to administer because it supports all of the many platforms, so it would help if they could simplify it."

What is our primary use case?

We are using this solution to backup our public and private cloud data. It is very compatible with all backup types and environments. It backs up our databases, as well as other systems such as email and files.

We are using a KVM system in our cloud, and this solution works very well with it.

How has it helped my organization?

With Commvault, we provided trusted environment to our customer and increased our incomes with new customers.

What is most valuable?

The Commvault Console is very good, as it is capable of archive and backup in the same system.

This solution is very successful at cross-platform replication. 

What needs improvement?

Virtual machines backup window in GUI is not user friendly. Some improvements should be done to better user experience.

For how long have I used the solution?

We have been using this solution for about three years.

What do I think about the stability of the solution?

This is a very stable product, and in fact, one of the reasons that we choose this solution.

What do I think about the scalability of the solution?

This is a scalable product.

We have been using it more frequently in the past three months, and we have ten companies as clients who are using it for their backups. I do not know how many users they have. We are planning to increase usage.

How are customer service and technical support?

We have been using technical support, and the response time is very acceptable. We have had no problem with support for this solution.

Which solution did I use previously and why did I switch?

We previously used Acronis as our backup solution in this company, but it is not a stable product. It fails as we need to restore a backup, and we needed a stable product. We also needed support for many different platforms. I had worked with this solution at my previous company six years ago and was familiar with it, which is why we choose it.

How was the initial setup?

The initial setup of this solution is not complex, and it was not hard for me.

The deployment takes between two and three hours.

What about the implementation team?

We deployed this solution in-house, with our experience. We have a backup team of five people who are in charge of deployment and maintenance, although the team consists of three main people. They are backup administrators and backup experts.

Which other solutions did I evaluate?

We did not evaluate other options before we switched to Commvault from Acronis.

What other advice do I have?

This is a product that I recommend because it is stable and has good support. However, it still has some limitations and can be improved.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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