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3CX Live Chat vs Digium Switchvox comparison

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3CX Live Chat Logo
8,378 views|6,699 comparisons
Digium Switchvox Logo
331 views|284 comparisons
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
  • "There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
  • "We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
  • "The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
  • "We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
  • "The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
  • "There is no add-on costing on the standard fees."
  • More 3CX Live Chat Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution.
    Top Answer: 
    Earlier the solution was perpetual; now OEM has made it a subscription-based solution. The customer has to pay on a quarterly basis, not yearly basis, as per the agreement signed with the OEM. There… more »
    Top Answer: 
    I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service. I want API… more »
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    Product Features
    3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
    Ranking
    1st
    Views
    8,378
    Comparisons
    6,699
    Reviews
    8
    Average Words per Review
    799
    Rating
    9.0
    10th
    Views
    331
    Comparisons
    284
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Switchvox
    Learn More
    Overview

    Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

    Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

    • Easy and convenient for visitors
    • Build rapport with potential customers via live chat
    • Increase sales
    • Reduce customer support line costs by using live chat
    • Learn to understand the pain points of your customers

    FEATURES

    • Simple and clean UI for all users
    • Option to elevate a live chat to a call or video call
    • Free iOS or Android apps to respond to messages through a smartphone
    • Ability to transfer chats to other agents
    • Agent’s picture is shown in the live chatbox
    • Customizable chatbox. Add a company logo, change the colors of the chatbox
    • All chats are saved in chat history
    • Dedicated storage system for all offline messages
    • Create unlimited agents to handle live chats and calls
    • Customizable offline message form
    • Supports animations in the chatbox
    • Ability to choose whether you want to accept or decline a chat
    VOIP phone systems
    Offer
    Learn more about 3CX Live Chat
    Learn more about Digium Switchvox
    Sample Customers
    Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.
    CORAF/Wecard
    Top Industries
    REVIEWERS
    Comms Service Provider44%
    Manufacturing Company11%
    Media Company6%
    Integrator6%
    VISITORS READING REVIEWS
    Comms Service Provider36%
    Computer Software Company23%
    Government5%
    Media Company3%
    VISITORS READING REVIEWS
    Comms Service Provider27%
    Computer Software Company20%
    Educational Organization10%
    Non Profit8%
    Company Size
    REVIEWERS
    Small Business82%
    Midsize Enterprise13%
    Large Enterprise5%
    No Data Available
    Find out what your peers are saying about 3CX Live Chat vs. Digium Switchvox and other solutions. Updated: January 2022.
    563,327 professionals have used our research since 2012.

    3CX Live Chat is ranked 1st in Unified Communications with 11 reviews while Digium Switchvox is ranked 10th in Unified Communications. 3CX Live Chat is rated 8.8, while Digium Switchvox is rated 0.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, 3CX Live Chat is most compared with Yeastar K2, Zoom, Cisco VoIP PBX, Mitel Communications Director and Digium Asterisk, whereas Digium Switchvox is most compared with Digium Asterisk.

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    We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.