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3CX Live Chat vs Huawei SoftCo comparison

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3CX Live Chat Logo
8,378 views|6,699 comparisons
Huawei SoftCo Logo
266 views|190 comparisons
Featured Review
Find out what your peers are saying about 3CX Live Chat vs. Huawei SoftCo and other solutions. Updated: January 2022.
563,327 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
  • "There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
  • "We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
  • "The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
  • "We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
  • "The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
  • "There is no add-on costing on the standard fees."
  • More 3CX Live Chat Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    The integration between the video and voice is the most valuable solution.
    Top Answer: 
    Earlier the solution was perpetual; now OEM has made it a subscription-based solution. The customer has to pay on a quarterly basis, not yearly basis, as per the agreement signed with the OEM. There… more »
    Top Answer: 
    The analytics need to have a granular depth on how the customer details and the data sends information through this medium. That manual data needs to be analyzed and that analyzation should be there… more »
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    Product Features
    3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
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    Also Known As
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    Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

    Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

    • Easy and convenient for visitors
    • Build rapport with potential customers via live chat
    • Increase sales
    • Reduce customer support line costs by using live chat
    • Learn to understand the pain points of your customers


    • Simple and clean UI for all users
    • Option to elevate a live chat to a call or video call
    • Free iOS or Android apps to respond to messages through a smartphone
    • Ability to transfer chats to other agents
    • Agent’s picture is shown in the live chatbox
    • Customizable chatbox. Add a company logo, change the colors of the chatbox
    • All chats are saved in chat history
    • Dedicated storage system for all offline messages
    • Create unlimited agents to handle live chats and calls
    • Customizable offline message form
    • Supports animations in the chatbox
    • Ability to choose whether you want to accept or decline a chat
    Huawei's unified communications solution is based on cutting-edge architecture, the solution not only provides open interfaces but a wide range of services. It is also very robust in terms of its maintainability. The solution basically consists of the following parts: a VoIP-based integrated switch SoftCo 9500/5816, a unified message server (SmartCall 1000), subscriber access equipment IAD, ET series IP phone terminals, a network element management system, a service management system, a billing management system, and etc. In addition, the solution provides a wide variety of unified communications services.
    Learn more about 3CX Live Chat
    Learn more about Huawei SoftCo
    Sample Customers
    Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.
    Beijing Electric Power Corporation, Industrial and Commercial Bank of China
    Top Industries
    Comms Service Provider44%
    Manufacturing Company11%
    Media Company6%
    Comms Service Provider36%
    Computer Software Company23%
    Media Company3%
    No Data Available
    Company Size
    Small Business82%
    Midsize Enterprise13%
    Large Enterprise5%
    No Data Available

    3CX Live Chat is ranked 1st in Unified Communications with 11 reviews while Huawei SoftCo is ranked 13th in Unified Communications. 3CX Live Chat is rated 8.8, while Huawei SoftCo is rated 0.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, 3CX Live Chat is most compared with Yeastar K2, Zoom, Cisco VoIP PBX, Mitel Communications Director and Digium Asterisk, whereas Huawei SoftCo is most compared with Cisco Unified Communications and Kamailio SIP Server.

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