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3CX Live Chat vs IceWarp comparison

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3CX Live Chat Logo
8,378 views|6,699 comparisons
IceWarp Logo
3,750 views|2,791 comparisons
Featured Review
Find out what your peers are saying about Zoom Video Communications, TeamViewer, 3CX and others in Virtual Meetings. Updated: January 2022.
563,208 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress.""The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs.""The integration between the video and voice is the most valuable solution.""3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution.""3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client.""3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer.""We have not had any bugs or glitches, the solution is stable.""With the reporting feature you can get all the incoming and outgoing call details."

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"Its price is the most valuable. It is definitely one of the lowest price solutions.""IceWarp has multiple applications that are easy to use for many people.""It has great communication capabilities for team chatting and web conferences."

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Cons
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application.""Some customers want to integrate a CRM solution with 3CX, but it's not compatible.""Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose.""Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group.""I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service.""The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve.""The solution was simple to install, but the configuration was not as simple. The full installation process took a few days.""In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

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"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating.""Our customers sometimes have problems receiving mail.""I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."

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Pricing and Cost Advice
  • "The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
  • "There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
  • "We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
  • "The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
  • "We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
  • "The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
  • "There is no add-on costing on the standard fees."
  • More 3CX Live Chat Pricing and Cost Advice →

  • "It is definitely one of the lowest price solutions."
  • "Our licensing is on a yearly basis. There were no additional costs."
  • "The license is based on the number of users."
  • More IceWarp Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    The integration between the video and voice is the most valuable solution.
    Top Answer: 
    Earlier the solution was perpetual; now OEM has made it a subscription-based solution. The customer has to pay on a quarterly basis, not yearly basis, as per the agreement signed with the OEM. There… more »
    Top Answer: 
    The analytics need to have a granular depth on how the customer details and the data sends information through this medium. That manual data needs to be analyzed and that analyzation should be there… more »
    Top Answer: 
    IceWarp has multiple applications that are easy to use for many people.
    Top Answer: 
    The license is based on the number of users. With all of the features that are available for the users included with the license, it is reasonably priced.
    Top Answer: 
    It is underdeveloped with so many features that are available. There are no requirements for new features at this time. I would like to have a trial for mobile applications and more documentation… more »
    Product Features
    3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
    Ranking
    3rd
    out of 59 in Virtual Meetings
    Views
    8,378
    Comparisons
    6,699
    Reviews
    8
    Average Words per Review
    799
    Rating
    9.0
    5th
    out of 18 in Email Applications
    Views
    3,750
    Comparisons
    2,791
    Reviews
    3
    Average Words per Review
    362
    Rating
    8.7
    Comparisons
    Learn More
    Overview

    Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

    Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

    • Easy and convenient for visitors
    • Build rapport with potential customers via live chat
    • Increase sales
    • Reduce customer support line costs by using live chat
    • Learn to understand the pain points of your customers

    FEATURES

    • Simple and clean UI for all users
    • Option to elevate a live chat to a call or video call
    • Free iOS or Android apps to respond to messages through a smartphone
    • Ability to transfer chats to other agents
    • Agent’s picture is shown in the live chatbox
    • Customizable chatbox. Add a company logo, change the colors of the chatbox
    • All chats are saved in chat history
    • Dedicated storage system for all offline messages
    • Create unlimited agents to handle live chats and calls
    • Customizable offline message form
    • Supports animations in the chatbox
    • Ability to choose whether you want to accept or decline a chat
    IceWarp helps thousands of organizations streamline all areas of business communication and become more profitable by providing Mail Server complete with GroupWare, Calendaring and Document Management, accessible through an intuitive WebClient, simple to setup in WebAdmin. Customize with add-ons: spam and virus protection, Instant Messaging with video calls, mobile sync and more.
    Offer
    Learn more about 3CX Live Chat
    Learn more about IceWarp
    Sample Customers
    Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.
    Marriott, Toyota, Sony, Wendy's, Canon
    Top Industries
    REVIEWERS
    Comms Service Provider44%
    Manufacturing Company11%
    Media Company6%
    Integrator6%
    VISITORS READING REVIEWS
    Comms Service Provider36%
    Computer Software Company23%
    Government5%
    Media Company4%
    VISITORS READING REVIEWS
    Comms Service Provider42%
    Computer Software Company17%
    Government6%
    Media Company4%
    Company Size
    REVIEWERS
    Small Business82%
    Midsize Enterprise13%
    Large Enterprise5%
    REVIEWERS
    Small Business77%
    Midsize Enterprise15%
    Large Enterprise8%
    Find out what your peers are saying about Zoom Video Communications, TeamViewer, 3CX and others in Virtual Meetings. Updated: January 2022.
    563,208 professionals have used our research since 2012.

    3CX Live Chat is ranked 3rd in Virtual Meetings with 11 reviews while IceWarp is ranked 5th in Email Applications with 3 reviews. 3CX Live Chat is rated 8.8, while IceWarp is rated 8.6. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of IceWarp writes "Feature-rich, stable, easy to use, easy to set up with Outlook Sync, and good collaboration". 3CX Live Chat is most compared with Yeastar K2, Zoom, Cisco VoIP PBX, Mitel Communications Director and Digium Asterisk, whereas IceWarp is most compared with Microsoft Exchange, Zimbra Collaboration, G Suite Enterprise, Kerio Connect and Barracuda Email Security Gateway.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.