We just raised a $30M Series A: Read our story

Compare 8x8 Contact Center vs. Genesys Cloud

Cancel
You must select at least 2 products to compare!
8x8 Contact Center Logo
287 views|210 comparisons
Genesys Cloud Logo
5,712 views|5,247 comparisons
Ranking
Views
287
Comparisons
210
Reviews
0
Average Words per Review
0
Rating
N/A
Views
5,712
Comparisons
5,247
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
8x8 Cloud Contact Center, 8x8 Virtual Contact Center
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
Learn More
Overview

8x8 Contact Center is a complete, cloud based solution suite that combines not just contact center capabilities, but also workforce optimization, advanced business phone and collaboration services and unified communications. Enhancing Customer experience through Channel of choice that boost customer satisfaction and loyalty by using the communication channels your customers prefer and through CRM Integration that creates highly personalized customer engagements by seamlessly integrating CRM information. With multiple agent productivity, 8x8 Virtual Contact Center gains continuous insights into agent performance and contact center operations, resolves agent performance issues and speed up agent onboarding with targeted coaching and training, boosts contact center efficiency with powerful scheduling, forecasting and reporting, empowers agents to easily manage their customer interactions, oversees every important metric in your contact center and puts customer information at the agent's fingertips via a CRM Integration.

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
Offer
Learn more about 8x8 Contact Center
Learn more about Genesys Cloud
Sample Customers
iCruise.com, REPLICON, Easy Roomate
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
Top Industries
VISITORS READING REVIEWS
Comms Service Provider40%
Computer Software Company31%
Government5%
Financial Services Firm4%
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider17%
Media Company9%
Financial Services Firm6%

8x8 Contact Center is ranked 6th in Contact Center as a Service (CCaaS) while Genesys Cloud is ranked 2nd in Contact Center as a Service (CCaaS). 8x8 Contact Center is rated 0.0, while Genesys Cloud is rated 0.0. On the other hand, 8x8 Contact Center is most compared with Cisco Webex Contact Center and Five9, whereas Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Cisco CCX and Genesys PureConnect.

See our list of best Contact Center as a Service (CCaaS) vendors.

We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.