8x8 Contact Center is a complete, cloud based solution suite that combines not just contact center capabilities, but also workforce optimization, advanced business phone and collaboration services and unified communications. Enhancing Customer experience through Channel of choice that boost customer satisfaction and loyalty by using the communication channels your customers prefer and through CRM Integration that creates highly personalized customer engagements by seamlessly integrating CRM information. With multiple agent productivity, 8x8 Virtual Contact Center gains continuous insights into agent performance and contact center operations, resolves agent performance issues and speed up agent onboarding with targeted coaching and training, boosts contact center efficiency with powerful scheduling, forecasting and reporting, empowers agents to easily manage their customer interactions, oversees every important metric in your contact center and puts customer information at the agent's fingertips via a CRM Integration.
8x8 Contact Center is ranked 6th in Contact Center as a Service (CCaaS) while Genesys Cloud is ranked 2nd in Contact Center as a Service (CCaaS). 8x8 Contact Center is rated 0.0, while Genesys Cloud is rated 0.0. On the other hand, 8x8 Contact Center is most compared with Cisco Webex Contact Center and Five9, whereas Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Cisco CCX and Genesys PureConnect.
See our list of best Contact Center as a Service (CCaaS) vendors.
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