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ArcSight Enterprise Security Manager (ESM) vs FireEye Helix comparison

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Featured Review
Find out what your peers are saying about ArcSight Enterprise Security Manager (ESM) vs. FireEye Helix and other solutions. Updated: January 2022.
564,729 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Devo provides a multi-tenant, cloud-native architecture. This is critical for managed service provider environments or multinational organizations who may have subsidiaries globally. It gives organizations a way to consolidate their data in a single accessible location, yet keep the data separate. This allows for global views and/or isolated views restricted by access controls by company or business unit.""The strength of Devo is not only in that it is pretty intuitive, but it gives you the flexibility and creativity to merge feeds. The prime examples would be using the synthesis or union tables that give you phenomenal capabilities... The ability to use a synthesis or union table to combine all those feeds and make heads or tails of what's going on, and link it to go down a thread, is functionality that I hadn't seen before.""The thing that Devo does better than other solutions is to give me the ability to write queries that look at multiple data sources and run fast. Most SIEMs don't do that. And I can do that by creating entity-based queries. Let's say I have a table which has Okta, a table which has G Suite, a table which has endpoint telemetry, and I have a table which has DNS telemetry. I can write a query that says, 'Join all these things together on IP, and where the IP matches in all these tables, return to me that subset of data, within these time windows.' I can break it down that way.""Even if it's a relatively technical tool or platform, it's very intuitive and graphical. It's very appealing in terms of the user interface. The UI has a graphically interface with the raw data in a table. The table can be as big as you want it, depending on your use case. You can easily get a report combining your data, along with calculations and graphical dashboards. You don't need a lot of training, because the UI is relatively very intuitive.""The ability to have high performance, high-speed search capability is incredibly important for us. When it comes to doing security analysis, you don't want to be doing is sitting around waiting to get data back while an attacker is sitting on a network, actively attacking it. You need to be able to answer questions quickly. If I see an indicator of attack, I need to be able to rapidly pivot and find data, then analyze it and find more data to answer more questions. You need to be able to do that quickly. If I'm sitting around just waiting to get my first response, then it ends up moving too slow to keep up with the attacker. Devo's speed and performance allows us to query in real-time and keep up with what is actually happening on the network, then respond effectively to events.""The user experience [is] well thought out and the workflows are logical. The dashboards are intuitive and highly customizable.""In traditional BI solutions, you need to wait a lot of time to have the ability to create visualizations with the data and to do searches. With this kind of platform, you have that information in real-time.""It's very, very versatile."

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"There are many features that are good for clients who are looking for a good SIEM solution. They like the ease of creating a business that is effective and impressive.""The solution offers very good monitoring.""The feature that I have found the most useful is that it can be deployed to the cloud.""I am satisfied with the solution's stability.""The most useful features are directories, price, and live reporting.""The product is quite mature. It's been around for a long time.""The correlation feature is good.""The reports that we are from getting from ArcSight are very valuable. The reporting in ArcSight is good. Our regulators ask us for the reports on a regular basis, and we have been able to provide the required data. Its overall functionality in terms of log analysis and the speed at which it does that is also valuable. It is very quick. Whatever alerts we had configured were extremely fast. We immediately get alerts when there is unauthorized access or unknown access, or even positive access. This is where we found the difference between ArcSight and other solutions."

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"It is kind of simple and very easily deployable. You can start working with it very fast.""The product offers very strong automation. Our cyber security analysts don't have to correlate the information to detect problems. They only need to analyze problems that have been identified by the platform.""I like that it's easy. It's got the protection set up, and we can see whatever is required. We write our own rules and the rules that we can input. I think it is good.""The integration is very useful and very easy. You can have an API connection with any cloud and I'll be able to do both ways of communication with the help of APA."

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Cons
"There's always room to reduce the learning curve over how to deal with events and machine data. They could make the machine data simpler.""Technical support could be better.""There's room for improvement within the GUI. There is also some room for improvement within the native parsers they support. But I can say that about pretty much any solution in this space.""I would like to have the ability to create more complex dashboards.""We only use the core functionality and one of the reasons for this is that their security operation center needs improvement.""Some basic reporting mechanisms have room for improvement. Customers can do analysis by building Activeboards, Devo’s name for interactive dashboards. This capability is quite nice, but it is not a reporting engine. Devo does provide mechanisms to allow third-party tools to query data via their API, which is great. However, a lot of folks like or want a reporting engine, per se, and Devo simply doesn't have that. This may or may not be by design.""From our experience, the Devo agent needs some work. They built it on top of OS Query's open-source framework. It seems like it wasn't tuned properly to handle a large volume of Windows event logs. In our experience, there would definitely be some room for improvement. A lot of SIEMs on the market have their own agent infrastructure. I think Devo's working towards that, but I think that it needs some improvement as far as keeping up with high-volume environments.""An admin who is trying to audit user activity usually cannot go beyond a day in the UI. I would like to have access to pages and pages of that data, going back as far as the storage we have, so I could look at every command or search or deletion or anything that a user has run. As an admin, that would really help. Going back just a day in the UI is not going to help, and that means I have to find a different way to do that."

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"The solution could be more stable.""The stability isn't quite perfect. We occasionally run into problems.""The centralized dashboard for the hybrid cloud environment needs to be more focused. It needs to be redefined because it's missing most of the information. It should be a little bit easy to use. Currently, integration with various applications and connectors is not that easy. Deployment is easy, but integration is not that easy. ArcSight also has a very high bandwidth consumption to pull the local servers. It should have some kind of better process or ability to transfer files from on-premises to the cloud, from the cloud to on-premises, and from a cloud to another cloud.""We would like the ability to easily identify either unused resources or those that are being used sub-optimally.""Its search part can be improved. When I go to the console and search for a few logs or something else, it takes a lot of time. When I try to search for three days or one week, it takes too much time. This is a major area of improvement. I wanted them to include features like SOAR, threat intelligence, and automation, and they seem to have included all these features in version 7.3 or 7.4.""The customer experience could be improved.""Micro Focus does not have a physical presence here in Pakistan, although IBM does.""I am having issues with report generation with older versions. I don't know if this is because of compatibility issues, but report generation has been a little bit difficult in older versions. It is not similar to the newer and current versions. We are looking at moving to the cloud. It would be good if ArcSight ESM can move to the cloud. They already seem to be working on this. It would also be very helpful and great if we can integrate external threat intelligence, machine learning, and AI into this solution. It has good dashboards, but they can always be better. Its stability can also be improved."

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"The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution.""We have certain challenges with integrating the SOAR platform with multiple vendors.""It should have more cloud connectors. It could also be cheaper.""Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better way of creating the application rules. I would like to see better pricing for our licensing."

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Pricing and Cost Advice
  • "We have an OEM agreement with Devo. It is very similar to the standard licensing agreement because we are charged in the same way as any other customer, e.g., we use the backroom."
  • "I'm not involved in the financial aspect, but I think the licensing costs are similar to other solutions. If all the solutions have a similar cost, Devo provides more for the money."
  • "Devo is definitely cheaper than Splunk. There's no doubt about that. The value from Devo is good. It's definitely more valuable to me than QRadar or LogRhythm or any of the old, traditional SIEMs."
  • "[Devo was] in the ballpark with at least a couple of the other front-runners that we were looking at. Devo is a good value and, given the quality of the product, I would expect to pay more."
  • "Be cautious of metadata inclusion for log types in pricing, as there are some "gotchas" with that."
  • "Devo was very cost-competitive... Devo did come with that 400 days of hot data, and that was not the case with other products."
  • "Our licensing fees are billed annually and per terabyte."
  • "I like the pricing very much. They keep it simple. It is a single price based on data ingested, and they do it on an average. If you get a spike of data that flows in, they will not stick it to you or charge you for that. They are very fair about that."
  • More Devo Pricing and Cost Advice →

  • "It's a good price, it's one of the cheaper solutions."
  • "ArcSight can be a little bit expensive because of the area that we work in and the cost. Licensing is mostly on a yearly basis, not monthly."
  • "There is a license required for this solution."
  • More ArcSight Enterprise Security Manager (ESM) Pricing and Cost Advice →

  • "The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount for that. That's how we basically plan our deployment, and it's holistic. We pay for the license yearly."
  • "It could be cheaper, but that applies to every product."
  • More FireEye Helix Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    It's very, very versatile.
    Top Answer: 
    Devo, like other vendors, doesn't charge extra for playbooks and automation. That way, you are only paying for the side… more »
    Top Answer: 
    I need more empowerment in reporting. For example, when I'm using Qlik or Power BI in terms of reporting for the… more »
    Top Answer: 
    In my market, a lot of financial companies had or have an ArcSight installation. Just because in former times it was… more »
    Top Answer: 
    I like that it's easy. It's got the protection set up, and we can see whatever is required. We write our own rules and… more »
    Top Answer: 
    The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount… more »
    Top Answer: 
    Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better… more »
    Comparisons
    Also Known As
    Micro Focus ArcSight, HPE ArcSight, ArcSight
    FireEye Threat Analytics
    Learn More
    Overview

    Devo is the only cloud-native logging and security analytics platform that releases the full potential of all your data to empower bold, confident action when it matters most. Only the Devo platform delivers the powerful combination of real-time visibility, high-performance analytics, scalability, multitenancy, and low TCO crucial for monitoring and securing business operations as enterprises accelerate their shift to the cloud.

    ArcSight is Micro Focus' leading Security Information and Event Management (SIEM) solution. ArcSight helps businesses protect their data through compliance solutions and security analytics.

    There are a number of different products and solutions in the ArcSight family so you are able to pick and choose those that are best suited to your business requirements.

    With ArcSight, IT can:

    • Monitor IT infrastructure.
    • Manage insider security with secure identity and access control.
    • Automate compliance.
    • Monitor applications.
    • Manage security risks.
    • Identify APTs.

    FireEye Helix is a cloud-hosted security operations platform that allows organizations to take control of any incident from alert to fix. Available with any FireEye solution, FireEye Helix integrates your security tools and augments them with next-generation SIEM, orchestration and threat intelligence capabilities to capture the untapped potential of security investments. Designed by security experts, for security experts, it empowers security teams to efficiently conduct primary functions, such as alert management, search, analysis, investigations and reporting.

    Offer
    See Devo in Action

    See how Devo allows you to free yourself from data management, and make machine data and insights accessible.

    Learn more about ArcSight Enterprise Security Manager (ESM)
    Learn more about FireEye Helix
    Sample Customers
    United States Air Force, Rubrik, SentinelOne, Critical Start, NHL, Panda Security, Telefonica, CaixaBank, OpenText, IGT, OneMain Financial, SurveyMonkey, FanDuel, H&R Block, Ulta Beauty, Manulife, Moneylion, Chime Bank, Magna International, American Express Global Business Travel
    Lake Health, U.S. Department of Health and Human Services, Bank AlJazira, Banca Intesa, and Obrela.
    Police Bank, Verisk Analytics, Teck Resources
    Top Industries
    REVIEWERS
    Computer Software Company57%
    Comms Service Provider14%
    Retailer14%
    Insurance Company14%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Comms Service Provider21%
    Government7%
    Financial Services Firm7%
    REVIEWERS
    Financial Services Firm34%
    Comms Service Provider21%
    Computer Software Company10%
    Insurance Company7%
    VISITORS READING REVIEWS
    Computer Software Company28%
    Comms Service Provider22%
    Government8%
    Financial Services Firm7%
    VISITORS READING REVIEWS
    Computer Software Company29%
    Comms Service Provider21%
    Government7%
    Media Company5%
    Company Size
    REVIEWERS
    Small Business14%
    Midsize Enterprise14%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business48%
    Midsize Enterprise15%
    Large Enterprise36%
    REVIEWERS
    Small Business26%
    Midsize Enterprise16%
    Large Enterprise58%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise2%
    Large Enterprise83%
    No Data Available
    Find out what your peers are saying about ArcSight Enterprise Security Manager (ESM) vs. FireEye Helix and other solutions. Updated: January 2022.
    564,729 professionals have used our research since 2012.

    ArcSight Enterprise Security Manager (ESM) is ranked 9th in Security Information and Event Management (SIEM) with 17 reviews while FireEye Helix is ranked 19th in Security Information and Event Management (SIEM) with 4 reviews. ArcSight Enterprise Security Manager (ESM) is rated 7.6, while FireEye Helix is rated 8.8. The top reviewer of ArcSight Enterprise Security Manager (ESM) writes "A mature and simple to use product, but needs a cloud deployment option". On the other hand, the top reviewer of FireEye Helix writes "We can have an API connection with any cloud, the integration is very easy". ArcSight Enterprise Security Manager (ESM) is most compared with Splunk, IBM QRadar, LogRhythm NextGen SIEM, McAfee ESM and Securonix Security Analytics, whereas FireEye Helix is most compared with Splunk, Microsoft Sentinel, McAfee ESM, ServiceNow Security Operations and Secureworks Red Cloak Threat Detection and Response. See our ArcSight Enterprise Security Manager (ESM) vs. FireEye Helix report.

    See our list of best Security Information and Event Management (SIEM) vendors.

    We monitor all Security Information and Event Management (SIEM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.