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Compare Aspect Via vs. Five9

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Aspect Via Logo
305 views|252 comparisons
Five9 Logo
1,588 views|1,377 comparisons
Ranking
Views
305
Comparisons
252
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0
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0
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Views
1,588
Comparisons
1,377
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Call Center ACD, Aspect Call Center ACD
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Overview
Aspect Call Center Automatic Call Distribution (Inbound ACD Systems) automates the entire inbound customer interaction - from self-service, to contact routing, to agent skill selection, to contact recording and post-inquiry surveys. Automatic call distribution (ACD) is used to direct incoming calls (or other channels) to the appropriate service agent. This particular system is designed to help make contact centers more efficient by using a set of automated rules to determine the appropriate representative for each caller. Some of the rules that help ensure quality include geographic matching, customer self- selection by IVR or by routing a customer based on account ID or ANI. An ACD strategy typically reduces call handling time and improves customer satisfaction by increasing the probability that a customer inquiry will be resolved during the first contact.

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Offer
Learn more about Aspect Via
Learn more about Five9
Sample Customers
CVS Caremark Corporation, Telexpress Corporation, Ping An Insurance, HomeShop18, Asian Paints Ltd., Greater Cincinnati Water Works, Cellular One, CCS Companies, Northshore University HealthSystem
SiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hallhttp://www.five9.com/customers
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider19%
Financial Services Firm6%
Healthcare Company5%

Aspect Via is ranked 5th in Contact Center as a Service (CCaaS) while Five9 is ranked 3rd in Contact Center as a Service (CCaaS). Aspect Via is rated 0.0, while Five9 is rated 0.0. On the other hand, Aspect Via is most compared with Genesys Cloud, Avaya IX Contact Center and Aspect Unified IP, whereas Five9 is most compared with Amazon Connect, Cisco Webex Contact Center, Genesys Cloud, Cisco Contact Center Enterprise and Cisco CCX.

See our list of best Contact Center as a Service (CCaaS) vendors.

We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.