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Compare Bright Pattern vs. TTEC Humanify

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Bright Pattern Logo
131 views|103 comparisons
TTEC Humanify Logo
257 views|177 comparisons
Ranking
Views
131
Comparisons
103
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0
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Views
257
Comparisons
177
Reviews
0
Average Words per Review
0
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N/A
Comparisons
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TTEC
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Overview
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.

Humanify Portal provides easy access to your contact center administrative and management tools from a single interface so you can optimize your ability to transform the customer experience outcome. It is an exclusive application to TTEC’s Humanify Enterprise contact center solution that increases the flexibility of the Cisco platform for cloud and premises deployments. This customizable, user-friendly interface allows for the administration of contact center interactions, employees and productivity at your fingertips, enabling real-time control over customer experience outcomes. You can also increase the agility of managing your contact center operations with Humanify Portal Mobile, a 100% web-based application for on-the-move access.

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Sample Customers
Mercedes, American Girl, Hitachi, MindBody
Amazon, BMW, Facebook, Banana Republic,FEMA
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company27%
Energy/Utilities Company12%
Healthcare Company10%
Comms Service Provider10%

Bright Pattern is ranked 9th in Contact Center as a Service (CCaaS) while TTEC Humanify is ranked 7th in Contact Center as a Service (CCaaS). Bright Pattern is rated 0.0, while TTEC Humanify is rated 0.0. On the other hand, Bright Pattern is most compared with Aspect Workforce Optimization, whereas TTEC Humanify is most compared with Genesys Cloud and Cisco Webex Contact Center.

See our list of best Contact Center as a Service (CCaaS) vendors.

We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.