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Compare CallMiner Eureka vs. Verint Workforce Engagement Cloud

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Ranking
3rd
out of 5 in Speech Analytics
Views
387
Comparisons
272
Reviews
0
Average Words per Review
0
Rating
N/A
1st
out of 5 in Speech Analytics
Views
1,154
Comparisons
988
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Eureka
Impact 360, Verint Engagement Management
Learn More
Overview
Speech analytics and pervasive call center performance management solution for large and small contact centers.
Gives an overview of employee performance with comparisons to target metrics, past performance, and peer performance.
Offer
Learn more about CallMiner Eureka
Learn more about Verint Workforce Engagement Cloud
Sample Customers
TradeGlobal, British Gas, Defender Direct, State Collection Service
New York Life, Elavon, VSP Vision Care
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company21%
Comms Service Provider16%
Insurance Company11%
Financial Services Firm8%

CallMiner Eureka is ranked 3rd in Speech Analytics while Verint Workforce Engagement Cloud is ranked 1st in Speech Analytics. CallMiner Eureka is rated 0.0, while Verint Workforce Engagement Cloud is rated 0.0. On the other hand, CallMiner Eureka is most compared with NICE Interaction Analytics, whereas Verint Workforce Engagement Cloud is most compared with NICE Workforce Optimization, Calabrio WFM, Genesys Cloud, NICE Interaction Analytics and Aspect Workforce Optimization.

See our list of best Speech Analytics vendors.

We monitor all Speech Analytics reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.