We changed our name from IT Central Station: Here's why

Cherwell Service Management vs IBM Maximo comparison

Cancel
You must select at least 2 products to compare!
Featured Review
Find out what your peers are saying about ServiceNow, Atera, Atlassian and others in IT Service Management (ITSM). Updated: January 2022.
563,208 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The dashboard and the reporting functionality are the solution's most valuable features.""Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want.""The most valuable features are problem management and change management."

More Cherwell Service Management Pros →

"The incident management feature is good because it allows you to keep track of and classify issues.""There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has.""I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution.""The most valuable feature is asset management maintenance as well as asset management overall.""IBM Maximo is the best software for assets management.""The most powerful features are the database and integration with CMDB.""We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes.""We are very thankful to have IBM integrated with our own Legacy cloud-based system"

More IBM Maximo Pros →

Cons
"Application service mapping, GRC, SecOps, and things like that need improvement.""The stability, specifically in the on-premises deployment model, could be improved.""Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."

More Cherwell Service Management Cons →

"There are always ways to improve and make things better.""The interface is not very easy or user-friendly and is in need of improvement.""I feel that the interface is a little too complicated with a large number of fields to enter.""This solution could improve by integrating or embedding finances, charts of accounts, and invoicing.""You can get lost using the application""Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented.""The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing.""IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."

More IBM Maximo Cons →

Pricing and Cost Advice
  • "For an ITIL user, the cost is probably about 50 bucks a month."
  • More Cherwell Service Management Pricing and Cost Advice →

  • "I do not know about the price of the solution. However, this has been an expensive project overall."
  • "IBM Maximo offers a licensing application, and you have to comply with the license."
  • More IBM Maximo Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
    563,208 professionals have used our research since 2012.
    Questions from the Community
    Top Answer: 
    Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want.
    Top Answer: 
    For an ITIL user, the cost is probably about 50 bucks a month.
    Top Answer: 
    Application service mapping, GRC, SecOps, and things like that need improvement.
    Top Answer: 
    I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution.
    Top Answer: 
    This solution could improve by integrating or embedding finances, charts of accounts, and invoicing.
    Top Answer: 
    I use IBM Maximo for work and asset management.
    Ranking
    Views
    1,583
    Comparisons
    1,201
    Reviews
    2
    Average Words per Review
    385
    Rating
    7.0
    Views
    4,696
    Comparisons
    3,582
    Reviews
    5
    Average Words per Review
    549
    Rating
    6.8
    Comparisons
    Also Known As
    Maximo
    Learn More
    Overview
    Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.
    Organizations of all sizes reduce equipment downtime, closely control and track maintenance expenses, cut spare parts inventories.
    Offer
    Learn more about Cherwell Service Management
    Learn more about IBM Maximo
    Sample Customers
    Ausenco, Highlights for Children, B/E Aerospace
    Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company22%
    Comms Service Provider14%
    Government7%
    Educational Organization6%
    REVIEWERS
    Comms Service Provider20%
    Government20%
    Manufacturing Company10%
    Energy/Utilities Company10%
    VISITORS READING REVIEWS
    Computer Software Company28%
    Comms Service Provider17%
    Government9%
    Energy/Utilities Company8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business47%
    Midsize Enterprise11%
    Large Enterprise42%
    Find out what your peers are saying about ServiceNow, Atera, Atlassian and others in IT Service Management (ITSM). Updated: January 2022.
    563,208 professionals have used our research since 2012.

    Cherwell Service Management is ranked 18th in IT Service Management (ITSM) with 3 reviews while IBM Maximo is ranked 2nd in Enterprise Asset Management with 8 reviews. Cherwell Service Management is rated 7.0, while IBM Maximo is rated 7.8. The top reviewer of Cherwell Service Management writes "A scalable solution with good discovery, integration, and orchestration features, but application service mapping, GRC, and SecOps need improvement". On the other hand, the top reviewer of IBM Maximo writes "A rare enterprise asset management system with good ROI and helpful technical support". Cherwell Service Management is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, HEAT Service Management and Ivanti Service Desk , whereas IBM Maximo is most compared with ServiceNow, Oracle Enterprise Asset Management, JIRA Service Management, ABB Ability Asset Suite EAM and IFS Applications.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.