"The dashboard and the reporting functionality are the solution's most valuable features."
"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."
"The most valuable features are problem management and change management."
"The incident management feature is good because it allows you to keep track of and classify issues."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."
"The most valuable feature is asset management maintenance as well as asset management overall."
"IBM Maximo is the best software for assets management."
"The most powerful features are the database and integration with CMDB."
"We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes."
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"Application service mapping, GRC, SecOps, and things like that need improvement."
"The stability, specifically in the on-premises deployment model, could be improved."
"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."
"There are always ways to improve and make things better."
"The interface is not very easy or user-friendly and is in need of improvement."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"You can get lost using the application"
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
"IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."
Cherwell Service Management is ranked 18th in IT Service Management (ITSM) with 3 reviews while IBM Maximo is ranked 2nd in Enterprise Asset Management with 8 reviews. Cherwell Service Management is rated 7.0, while IBM Maximo is rated 7.8. The top reviewer of Cherwell Service Management writes "A scalable solution with good discovery, integration, and orchestration features, but application service mapping, GRC, and SecOps need improvement". On the other hand, the top reviewer of IBM Maximo writes "A rare enterprise asset management system with good ROI and helpful technical support". Cherwell Service Management is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, HEAT Service Management and Ivanti Service Desk , whereas IBM Maximo is most compared with ServiceNow, Oracle Enterprise Asset Management, JIRA Service Management, ABB Ability Asset Suite EAM and IFS Applications.
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