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Cherwell Service Management vs Ivanti Service Desk comparison

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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The dashboard and the reporting functionality are the solution's most valuable features.""The most valuable features are problem management and change management.""Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."

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"Incident management and service request management features are the most valuable."

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Cons
"The stability, specifically in the on-premises deployment model, could be improved.""Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost.""Application service mapping, GRC, SecOps, and things like that need improvement."

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"The administrative side of it could be a little more intuitive. This is the side that you use to do customizations. It is very customizable, but it could be a bit more intuitive and user-friendly. Their support can also be better in terms of response time. Currently, their response time is a little slow."

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Pricing and Cost Advice
  • "For an ITIL user, the cost is probably about 50 bucks a month."
  • More Cherwell Service Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want.
    Top Answer: 
    For an ITIL user, the cost is probably about 50 bucks a month.
    Top Answer: 
    Application service mapping, GRC, SecOps, and things like that need improvement.
    Top Answer: 
    Incident management and service request management features are the most valuable.
    Top Answer: 
    The administrative side of it could be a little more intuitive. This is the side that you use to do customizations. It is very customizable, but it could be a bit more intuitive and user-friendly… more »
    Top Answer: 
    We use it to manage our help desk.
    Ranking
    25th
    out of 55 in Help Desk Software
    Views
    1,583
    Comparisons
    1,201
    Reviews
    2
    Average Words per Review
    385
    Rating
    7.0
    22nd
    out of 55 in Help Desk Software
    Views
    483
    Comparisons
    383
    Reviews
    1
    Average Words per Review
    331
    Rating
    8.0
    Comparisons
    Learn More
    Overview
    Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

    Deliver outstanding IT support services to employees and customers.

    Offer
    Learn more about Cherwell Service Management
    Learn more about Ivanti Service Desk
    Sample Customers
    Ausenco, Highlights for Children, B/E Aerospace
    MBDA, Coates Hire, Perth & Kinross Council, Oil States International Inc., London Borough of Lambeth, Avon IM&T Consortium, Diagonal Consulting
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company22%
    Comms Service Provider14%
    Government7%
    Educational Organization6%
    VISITORS READING REVIEWS
    Computer Software Company33%
    Comms Service Provider20%
    Government6%
    Healthcare Company5%
    Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2022.
    563,208 professionals have used our research since 2012.

    Cherwell Service Management is ranked 25th in Help Desk Software with 3 reviews while Ivanti Service Desk is ranked 22nd in Help Desk Software with 1 review. Cherwell Service Management is rated 7.0, while Ivanti Service Desk is rated 8.0. The top reviewer of Cherwell Service Management writes "A scalable solution with good discovery, integration, and orchestration features, but application service mapping, GRC, and SecOps need improvement". On the other hand, the top reviewer of Ivanti Service Desk writes "Good stability, good scalability, and useful for incident management and service request management". Cherwell Service Management is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, HEAT Service Management and ManageEngine ServiceDesk Plus, whereas Ivanti Service Desk is most compared with ServiceNow, JIRA Service Management, Freshdesk, Agiloft ITSM ITIL Service Desk Suite and TOPdesk.

    See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.