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Featured Review
Find out what your peers are saying about Cisco Umbrella vs. Zscaler Internet Access and other solutions. Updated: November 2021.
554,382 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"Provides dependable DNS monitoring of external devices.""The weekly reportings are great. The investigation is super and the application management is equally great.""It offers good visibility for the Administrator. The administrator has full visibility of what is blocked or has the knowledge of where users go when they are surfing the internet.""The most valuable features of this solution are the Web Filtering and the APT.""It's very stable, reliable and does its job.""Stability-wise, it's good. I have never encountered any bugs.""Its simplicity is most valuable. I can install it and get it up and running, and it can be pervasive across my business within a business day. It is pretty simple and straightforward to install and configure. Its remit is reasonably clearly defined. When you look at solutions like Darktrace and Carbon Black, the mission objective isn't as clearly defined. Cisco Umbrella, Sophos Central, or some of the other solutions have a more standardized approach to antivirus, which includes enhanced response from the machine learning or deep learning perspective.""What we like most is security and how easy it is to integrate with other appliances."

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"The scanning feature is impressive, because they do not introduce a big latency to the traffic.""The security is excellent.""For our needs, the cloud-native proxy architecture is a very good solution. We are moving away from on-prem appliances and moving more toward cloud-based solutions. Zscaler is a good fit for our strategy. This architecture helps with cyber threats because we inspect most of the traffic and we can see that a lot of threats are stopped directly in the secure web gateway.""The VPN is valuable, as the whole technology is very different from a traditional VPN.""Zscaler Internet Access protects using data loss prevention. If you have a CASB exposing your cloud out into the network, then Zscaler Internet Access will go ahead and control that unknown cloud application in the CASB, protecting it. There is also data detection with exact data match. This improves the data coming into your cloud so you are protecting it."

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Cons
"I would like to see integration with SecurNX in the future.""The product can be pretty expensive.""I would like to see more integration between Cisco Umbrella and Cisco DNA Center.""Data reporting could be improved.""It should have more integrations with multiple end user OEMs.""It could be improved by having a local data center and caching, which can provide protection support. I would like to be able to channel my intel and my network traffic to their clouds, and this feature is not available. Advanced protection or any malware file support, which might be required, is not available.""It has happened in the past that Cisco Umbrella has denied us access to secure websites.""I would like them to make some videos, practical videos, the kind with steps that people can use to learn and deploy"

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"I don't know whether it's Zscaler or not, however, sometimes I can't access my time management. I need to wait and try again a few hours later. Typically, if I let some time pass, I can access it again.""The reporting functionality could be a bit easier to use. There is a reporting function, but it's quite hard to do any good reporting, from a user-management perspective. For example, if a department manager wants to know how his department is using the web, there is a way to get the data, but it's quite cumbersome to get it and show it well. And that's true for comparing between departments.""An improvement would be if they could provide an out-of-the-box experience, like 20 to 30 features all ready to go. In comparison, LogRhythm offers out-of-the-box features. With Zscaler Internet Access, there is firewall IPS, multiple security services, filtering, DLP, and CASB browser isolation. These are things that all users are going to be using. However, when an administrator or architect would start building this, I would definitely need to engage professional services to help clients do it.""There are a few features that are not compatible with the Azure cloud.""I would like to see the ability to choose a pool of IPs for my company, set up rules based on them, and know that those IPs are not used by other companies."

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Pricing and Cost Advice
"I think it's worth the money.""The licensing part for Umbrella is really flexible.""It has a reasonable price. It is certainly not as expensive as it used to be. It is in line with other offerings on the market. There are a number of different flavors of Umbrella. They could bring Umbrella SIG down a bit because its price is a little bit high for what it does, but I also understand why its price is high.""When talking about Cisco solutions in general there pricing model is horrible. For example, you can sell a Meraki-based solution, but if the customer starts shopping around, someone is going to have access to the pricing at a level that you cannot compete because they do not have uniform pricing. Not everybody gets fair pricing. Unless you are one of the real major corporations selling the solution your ability to compete is impossible. Cisco will acknowledge the situation and assure you next time it will be in your favor but it never becomes favorable for you. Cisco is not very good in this regard. However, Umbrella is good.""The price is quite good.""The licensing fee is paid on a yearly basis.""The price depends on the use case, and it's a bit linear. But it depends on the customer's strategy and how Cisco plans to optimize the costs.""Cisco Umbrella is expensive and could be cheaper."

More Cisco Umbrella Pricing and Cost Advice »

"The pricing is fair based on its competitive market."

More Zscaler Internet Access Pricing and Cost Advice »

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Answers from the Community
Netanya Carmi
author avatarreviewer1535313 (Executive at a computer software company with 11-50 employees)
Reseller

I would widen my options to include Netskope. 


Tech support is far better should or if you require it, deployment is much faster, and integrations with API's is better than either of the other two.

Questions from the Community
Top Answer:  Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zscaler Internet Access is a good option for carrying out multiple security… more »
Top Answer: Cisco Umbrella is an integral component of the Cisco SASE architecture. It integrates security in a single, cloud-native solution, unifying multiple features like DNS-layer security, threat… more »
Top Answer: I like that it integrates with the infrastructure. I also like the kind of data and intelligence that's built-in. It helps create innovative reports for security.
Top Answer: We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify and manage cloud applications, protecting your sensitive data from exfiltration.… more »
Top Answer: The VPN is valuable, as the whole technology is very different from a traditional VPN.
Top Answer: Zscaler can scan a URL like: https://www.example.com/maliciu... Umbrella can not scan URLs, because they handle only FQDN (e.g., www.example.com).
Ranking
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43,687
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34,960
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25
Average Words per Review
476
Rating
8.4
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39,242
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31,649
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5
Average Words per Review
1,231
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8.6
Comparisons
Also Known As
OpenDNS
ZIA
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Overview

OpenDNS provides easy-to-implement Internet navigation and Web security solutions for families, schools, governmental organizations and businesses of all sizes. The services provided by OpenDNS increase the speed of navigating websites and prevent unintended access to phishing and malware sites as well as to any Web content that you configure to be restricted.   

Zscaler Web Security provides unmatched security, visibility and control, going beyond the basics of web content filtering. Delivered in the cloud, Zscaler includes award-winning web security integrated with our robust network security platform that features advanced threat protection, real-time analytics and forensics. You'll get protection across every user, location and device, including laptops, smartphones, tablets and Internet of Things devices.

For more details: 
https://www.zscaler.com/produc...

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Sample Customers
Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim
Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
Top Industries
REVIEWERS
Financial Services Firm16%
Consumer Goods Company9%
Comms Service Provider9%
Security Firm6%
VISITORS READING REVIEWS
Comms Service Provider27%
Computer Software Company26%
Financial Services Firm6%
Government5%
REVIEWERS
Comms Service Provider33%
Media Company11%
Pharma/Biotech Company11%
Engineering Company11%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider24%
Financial Services Firm6%
Government5%
Company Size
REVIEWERS
Small Business39%
Midsize Enterprise25%
Large Enterprise36%
VISITORS READING REVIEWS
Small Business16%
Midsize Enterprise20%
Large Enterprise64%
REVIEWERS
Small Business44%
Midsize Enterprise11%
Large Enterprise44%
VISITORS READING REVIEWS
Small Business14%
Midsize Enterprise13%
Large Enterprise73%
Find out what your peers are saying about Cisco Umbrella vs. Zscaler Internet Access and other solutions. Updated: November 2021.
554,382 professionals have used our research since 2012.

Cisco Umbrella is ranked 1st in Secure Web Gateways (SWG) with 31 reviews while Zscaler Internet Access is ranked 2nd in Secure Web Gateways (SWG) with 5 reviews. Cisco Umbrella is rated 8.4, while Zscaler Internet Access is rated 8.6. The top reviewer of Cisco Umbrella writes "Segmenting email and web proxy features stand out but missing pieces leave holes to be filled". On the other hand, the top reviewer of Zscaler Internet Access writes " AI decision-making on quarantined documents reduces manual work". Cisco Umbrella is most compared with Microsoft Defender for Cloud Apps, Infoblox Advanced DNS Protection, Prisma SaaS by Palo Alto Networks, Palo Alto Networks DNS Security and Fortinet FortiGate SWG, whereas Zscaler Internet Access is most compared with Netskope CASB, Prisma SaaS by Palo Alto Networks, Microsoft Defender for Cloud Apps, Palo Alto Networks WildFire and Fortinet FortiGate. See our Cisco Umbrella vs. Zscaler Internet Access report.

See our list of best Secure Web Gateways (SWG) vendors and best Internet Security vendors.

We monitor all Secure Web Gateways (SWG) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.