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Compare Cisco Unified Communications vs. Genesys PureConnect

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Featured Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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Use our free recommendation engine to learn which Unified Communications solutions are best for your needs.
552,305 professionals have used our research since 2012.
Ranking
3rd
Views
1,699
Comparisons
1,459
Reviews
2
Average Words per Review
270
Rating
10.0
7th
Views
896
Comparisons
735
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
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Overview
With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

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Learn more about Cisco Unified Communications
Learn more about Genesys PureConnect
Sample Customers
Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
VISITORS READING REVIEWS
Comms Service Provider32%
Computer Software Company21%
Government8%
Financial Services Firm4%
VISITORS READING REVIEWS
Comms Service Provider30%
Computer Software Company27%
Financial Services Firm9%
Insurance Company8%
Company Size
REVIEWERS
Small Business29%
Midsize Enterprise43%
Large Enterprise29%
No Data Available
Find out what your peers are saying about Cisco Unified Communications vs. Genesys PureConnect and other solutions. Updated: November 2021.
552,305 professionals have used our research since 2012.

Cisco Unified Communications is ranked 3rd in Unified Communications with 2 reviews while Genesys PureConnect is ranked 7th in Unified Communications. Cisco Unified Communications is rated 10.0, while Genesys PureConnect is rated 0.0. The top reviewer of Cisco Unified Communications writes "Enriched communications between coworkers shortening the time necessary for a call". On the other hand, Cisco Unified Communications is most compared with Cisco Jabber, Fortinet FortiVoice, Digium Asterisk and Siemens OpenScape, whereas Genesys PureConnect is most compared with Genesys Cloud, 3CX Live Chat, Digium Asterisk and Kamailio SIP Server.

See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.