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Compare Cisco Web Security Appliance vs. Zscaler Internet Access

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Featured Review
Find out what your peers are saying about Cisco Web Security Appliance vs. Zscaler Internet Access and other solutions. Updated: November 2021.
554,873 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"I think recently with many people working from home, Cisco Umbrella has been very useful. For example, we can manage the device and the network when the employee is not working on the local host. Cisco Umbrella is very valuable for this kind of infrastructure.""There is much differentiation within the licensing so if anyone wants DNS security from the DNS security log, we are there already, and if anyone wants to go to a secure internet gateway, that is also available. We can get the integrated cloud DLP license keys. That is a good benefit with Cisco Umbrella. You can get a complete solution in a single licensing.""I have found the malware protection feature valuable. It is helpful and deliverable and is able to protect my entire organization from getting compromised. It also prevents us from visiting any malicious sites which are not visible to the users.""Helps block personal email accounts.""The initial setup is very easy and takes only a few minutes.""It analyzes the domain security helps us implement the securest policy.""We've found it to be stable and good for our customers.""The user interface is great. It's very easy to tailor to our client's environment and needs."

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"I would recommend this solution to others.""The most valuable feature is that we can use it as a proxy.""It integrates well with Cisco Email Security Appliance.""This appliance gives me good visibility in the userbase and their activities.""Cisco is the best in giving technical support. There is no doubt about that.""It also has high availability.""The most valuable feature is security.""The deployment process is very simple."

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"Zscaler Internet Access protects using data loss prevention. If you have a CASB exposing your cloud out into the network, then Zscaler Internet Access will go ahead and control that unknown cloud application in the CASB, protecting it. There is also data detection with exact data match. This improves the data coming into your cloud so you are protecting it.""The security is excellent.""We don't have to buy equipment to use it. And when our engineers set it up on our side, we just configured a few settings and we were in.""For our needs, the cloud-native proxy architecture is a very good solution. We are moving away from on-prem appliances and moving more toward cloud-based solutions. Zscaler is a good fit for our strategy. This architecture helps with cyber threats because we inspect most of the traffic and we can see that a lot of threats are stopped directly in the secure web gateway.""The VPN is valuable, as the whole technology is very different from a traditional VPN.""The scanning feature is impressive, because they do not introduce a big latency to the traffic."

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Cons
"One of the issues with Umbrella is as you get into endpoint detection and response, such as EDR point solutions, some of them will not integrate well with Umbrella. Sometimes when you want to use technology, such as Always On VPN, it will not work. There are some looming issues as one type of technology starts to crossover with Umbrella. That is the challenge and Umbrella should find a way to be more compatible with some of the endpoint response solutions that are coming out on the market.""The price could be better. The price is definitely a bit high, but we have to pay a premium for Cisco products.""In the future, they should combine some of the Cisco AMP features that they already have, for anti-malware purposes.""It should have a real-time malware classification engine. It should check the malware on the website. It would be good if it had a real-time malware check for the websites because currently, it just compares the DNS queries of the blacklist. It should also have malware control over file execution and the types of files that the users are allowed to download.""The reporting could be improved by way of the information that's displayed. For example, when you pull a report, it shows an internal employee going to many websites, but you can spin that right down by saying a lot of it is being cached.""The pricing could always be a little bit better.""The integration with Cisco could be better.""We would like to see the enhancements made to the EDR, as we see features that are running endpoint management."

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"The solution needs to be more user-friendly and easier to navigate.""The GUI is not user-friendly, so it needs to improve or be simplified.""The licensing model needs to be more flexible.""This solution could be more secure.""The one thing I don't like about Cisco is that they are very much fragmented in terms of providing the complete solution. They keep on breaking their different feature sets into different boxes.""They need a better graphical interface, and they need a better ISE mechanism.""If a user wants to use it for other devices like mobile or smartphones, this product isn't so reliable.""Sometimes reporting is a little bit short."

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"The reporting functionality could be a bit easier to use. There is a reporting function, but it's quite hard to do any good reporting, from a user-management perspective. For example, if a department manager wants to know how his department is using the web, there is a way to get the data, but it's quite cumbersome to get it and show it well. And that's true for comparing between departments.""I would like to see the ability to choose a pool of IPs for my company, set up rules based on them, and know that those IPs are not used by other companies.""An improvement would be if they could provide an out-of-the-box experience, like 20 to 30 features all ready to go. In comparison, LogRhythm offers out-of-the-box features. With Zscaler Internet Access, there is firewall IPS, multiple security services, filtering, DLP, and CASB browser isolation. These are things that all users are going to be using. However, when an administrator or architect would start building this, I would definitely need to engage professional services to help clients do it.""I don't know whether it's Zscaler or not, however, sometimes I can't access my time management. I need to wait and try again a few hours later. Typically, if I let some time pass, I can access it again.""There are a few features that are not compatible with the Azure cloud.""I would like to see more training and video documentation."

More Zscaler Internet Access Cons »

Pricing and Cost Advice
"The price of Cisco Umbrella is a little higher than similar solutions, like Gateway.""There are three models for licensing with different feature sets.""Cisco uses subscription models for the pricing and there are three subscription plans.""Cisco Umbrella is expensive and could be cheaper.""The licensing part for Umbrella is really flexible.""The licensing fee is paid on a yearly basis.""The price should be slightly lower than the current price because if you look at the whole solution, it is simply a threat intelligence solution to block blacklisted things. The price should be lower looking at the features provided by the solution. The price isn't too high either, but it could be lower.""I am not sure, I don't have the numbers in front of me, but I think it's $1.00 or so per device/month."

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"Licensing fees are based on the number of users.""Cisco Web Security Appliance is not the cheapest solution on the market, but it's well worth it.""Regarding Cisco price-wise, it is always on a bit on the higher side."

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"The price is competitive. It's not cheap and it's not expensive.""The pricing is fair based on its competitive market."

More Zscaler Internet Access Pricing and Cost Advice »

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Questions from the Community
Top Answer:  Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried.… more »
Top Answer: Cisco Umbrella is an integral component of the Cisco SASE architecture. It integrates security in a single, cloud-native… more »
Top Answer: I like that it integrates with the infrastructure. I also like the kind of data and intelligence that's built-in. It… more »
Top Answer: It integrates well with Cisco Email Security Appliance.
Top Answer: Cisco Web Security Appliance is not the cheapest solution on the market, but it's well worth it.
Top Answer: Sometimes reporting is a little bit short. Cisco has always put more emphasis on developing big products that are very… more »
Top Answer: We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify… more »
Top Answer: For our needs, the cloud-native proxy architecture is a very good solution. We are moving away from on-prem appliances… more »
Comparisons
Also Known As
OpenDNS
Cisco WSA, Cisco Web Security
ZIA
Learn More
Overview

OpenDNS provides easy-to-implement Internet navigation and Web security solutions for families, schools, governmental organizations and businesses of all sizes. The services provided by OpenDNS increase the speed of navigating websites and prevent unintended access to phishing and malware sites as well as to any Web content that you configure to be restricted.   

For security, your network needs malware protection, application visibility and control, acceptable use policy controls, insightful reporting and secure mobility. Cisco offers this protection, all on a single platform: the Cisco Web Security Appliance (WSA).

Zscaler Web Security provides unmatched security, visibility and control, going beyond the basics of web content filtering. Delivered in the cloud, Zscaler includes award-winning web security integrated with our robust network security platform that features advanced threat protection, real-time analytics and forensics. You'll get protection across every user, location and device, including laptops, smartphones, tablets and Internet of Things devices.

For more details: 
https://www.zscaler.com/produc...

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Learn more about Cisco Umbrella
Learn more about Cisco Web Security Appliance
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Sample Customers
Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim
New South Wales Rural Fire Service, Caixa Seguradora
Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
Top Industries
REVIEWERS
Financial Services Firm16%
Consumer Goods Company9%
Comms Service Provider9%
Educational Organization6%
VISITORS READING REVIEWS
Comms Service Provider27%
Computer Software Company26%
Financial Services Firm6%
Government5%
VISITORS READING REVIEWS
Comms Service Provider40%
Computer Software Company20%
Government7%
Manufacturing Company5%
REVIEWERS
Comms Service Provider33%
Media Company11%
Pharma/Biotech Company11%
Engineering Company11%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider24%
Financial Services Firm6%
Government5%
Company Size
REVIEWERS
Small Business39%
Midsize Enterprise25%
Large Enterprise36%
VISITORS READING REVIEWS
Small Business16%
Midsize Enterprise20%
Large Enterprise64%
REVIEWERS
Small Business40%
Midsize Enterprise40%
Large Enterprise20%
REVIEWERS
Small Business44%
Midsize Enterprise11%
Large Enterprise44%
VISITORS READING REVIEWS
Small Business14%
Midsize Enterprise14%
Large Enterprise73%
Find out what your peers are saying about Cisco Web Security Appliance vs. Zscaler Internet Access and other solutions. Updated: November 2021.
554,873 professionals have used our research since 2012.

Cisco Web Security Appliance is ranked 5th in Secure Web Gateways (SWG) with 8 reviews while Zscaler Internet Access is ranked 2nd in Secure Web Gateways (SWG) with 6 reviews. Cisco Web Security Appliance is rated 7.8, while Zscaler Internet Access is rated 8.8. The top reviewer of Cisco Web Security Appliance writes "We always hear from our customers that this is one of the products that they are very satisfied with". On the other hand, the top reviewer of Zscaler Internet Access writes " AI decision-making on quarantined documents reduces manual work". Cisco Web Security Appliance is most compared with Fortinet FortiProxy, Forcepoint Secure Web Gateway, Symantec Secure Web Gateway, McAfee Web Gateway and iboss, whereas Zscaler Internet Access is most compared with Netskope CASB, Prisma SaaS by Palo Alto Networks, Microsoft Defender for Cloud Apps, Palo Alto Networks WildFire and Fortinet FortiGate. See our Cisco Web Security Appliance vs. Zscaler Internet Access report.

See our list of best Secure Web Gateways (SWG) vendors.

We monitor all Secure Web Gateways (SWG) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.