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The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.
Cisco Webex Contact Center is ranked 4th in Contact Center as a Service (CCaaS) while Genesys Cloud is ranked 2nd in Contact Center as a Service (CCaaS). Cisco Webex Contact Center is rated 0.0, while Genesys Cloud is rated 0.0. On the other hand, Cisco Webex Contact Center is most compared with Amazon Connect, Five9, Cisco Finesse, Avaya IX Contact Center and 8x8 Contact Center, whereas Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Cisco CCX, Genesys PureConnect and Mitel Contact Center Solutions.
See our list of best Contact Center as a Service (CCaaS) vendors.
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