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Compare Cisco Webex Contact Center vs. Genesys Cloud

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Cisco Webex Contact Center Logo
1,448 views|1,217 comparisons
Genesys Cloud Logo
5,650 views|5,183 comparisons
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Top Answer: Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
Ranking
Views
1,448
Comparisons
1,217
Reviews
0
Average Words per Review
0
Rating
N/A
Views
5,650
Comparisons
5,183
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
CC-One, BroadSoft CC-One
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
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Overview

The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
Offer
Learn more about Cisco Webex Contact Center
Learn more about Genesys Cloud
Sample Customers
AON, Office Depot, American Red Cross
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
Top Industries
VISITORS READING REVIEWS
Comms Service Provider29%
Computer Software Company19%
Media Company7%
Financial Services Firm5%
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider17%
Media Company9%
Financial Services Firm6%

Cisco Webex Contact Center is ranked 4th in Contact Center as a Service (CCaaS) while Genesys Cloud is ranked 2nd in Contact Center as a Service (CCaaS). Cisco Webex Contact Center is rated 0.0, while Genesys Cloud is rated 0.0. On the other hand, Cisco Webex Contact Center is most compared with Amazon Connect, Five9, Cisco Finesse, Avaya IX Contact Center and 8x8 Contact Center, whereas Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Cisco CCX, Genesys PureConnect and Mitel Contact Center Solutions.

See our list of best Contact Center as a Service (CCaaS) vendors.

We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.