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Cisco Webex Contact Center vs NICE CXone comparison

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Cisco Webex Contact Center Logo
1,450 views|1,215 comparisons
NICE CXone Logo
1,098 views|732 comparisons
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Use our free recommendation engine to learn which Contact Center as a Service (CCaaS) solutions are best for your needs.
563,148 professionals have used our research since 2012.
Ranking
Views
1,450
Comparisons
1,215
Reviews
0
Average Words per Review
0
Rating
N/A
Views
1,098
Comparisons
732
Reviews
6
Average Words per Review
434
Rating
9.0
Comparisons
Also Known As
CC-One, BroadSoft CC-One
NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy
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Overview

The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.

​NICE (formerly NICE inContact) works with organizations of all sizes to create customer experiences that build deeper brand loyalty and relationships that last. With NICE CXone, a complete cloud customer experience platform, the vendor combines Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, to enable an exceptional agent and customer experience—every time and on every channel.

NICE is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG.

- Industry’s best-published SLA of 99.99%

- Industry’s only guaranteed voice SLA

- 390,000+ cloud contact center agents

- 150+ countries

- 85 of Fortune 100 customers

    Overall, NICE's platform and solutions combine contact center software with a national connectivity network of phone and Internet. Based in Salt Lake City, Utah, Nice inContact also operates an international headquarters in London, as well as the Philippines.

    Offer
    Learn more about Cisco Webex Contact Center
    Learn more about NICE CXone
    Sample Customers
    AON, Office Depot, American Red Cross
    MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
    Top Industries
    VISITORS READING REVIEWS
    Comms Service Provider29%
    Computer Software Company19%
    Media Company7%
    Financial Services Firm5%
    VISITORS READING REVIEWS
    Computer Software Company28%
    Comms Service Provider23%
    Government7%
    Insurance Company6%

    Cisco Webex Contact Center is ranked 4th in Contact Center as a Service (CCaaS) while NICE CXone is ranked 1st in Contact Center as a Service (CCaaS) with 6 reviews. Cisco Webex Contact Center is rated 0.0, while NICE CXone is rated 9.0. On the other hand, the top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Cisco Webex Contact Center is most compared with Amazon Connect, Five9, Genesys Cloud, Cisco Finesse and TTEC Humanify, whereas NICE CXone is most compared with Genesys Cloud, Nuance IVR, Five9, Calabrio WFM and Kore.ai .

    See our list of best Contact Center as a Service (CCaaS) vendors.

    We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.