We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The footprint is standard, the same thing as every other solution that we could have gotten. But the power density in relation to its footprint compares really well. I have an APC that has the same footprint that's 20kW less. The Eatons have the same footprint but more power."
"The most valuable feature is that they work. They've been really reliable for us. They come as advertised. There is also a nice network feature that allows us to monitor them."
"The technology is reliable."
"It's also very important that it's a rack-mountable, three-phase UPS. Some of the equipment we run requires a three-phase, such as HPE BladeSystems and some of the Cisco core devices."
"VMMS is a good feature. There are multiple charging units inside each UPS. For example, on my 9395 I have three to four charging units and the unit will scale down. Let's say I've got a megawatt of power. If I'm only running 200 Kw I can drop the charging units down and rotate through the charging units to reduce energy. They do all that."
"The two things that I like are the ESS, its related components, and the bypass sync, which means if there's a problem with the UPS I can mechanically wrap around it without going to static bypass. Eaton has one of the few units on the market that will do that."
"It's also very important that the solution is a three-phase UPS. Three-phase cuts down on power usage, which cuts down on our electrical bill, compared to a single-phase product."
"Our Eaton UPSs help with business continuity. I have a reliable system in place that I know that I can trust."
"We have not had a lot of issues over the many years we have been using the solution."
"If they could reduce the footprint even more, that would be great. And they could always make heat dissipation better."
"The external monitoring solution could use further enhancements. I'm thinking of business continuity. If an internal legacy monitoring solution goes down, and it has no one to connect to the outside world, then it can't send out an alert. How are we going to be able to determine that there is a problem with that UPS if it loses network connectivity?"
"The industry is going to a smaller footprint, but that does come at a cost, specifically for battery reserve time, size and density of the system, and BTU generation. Those three areas contribute to the heat generation factor. I think that they've done a really good job. But, when you look across our infrastructure, it's the UPS system that takes up the most space of any of our products."
"We do not use Eaton's remote monitoring, we use StruxureWare. We do use all of Eaton's web interface cards and their SNMP polling, but it's actually going to a Schneider product. Eaton makes something similar, it just wasn't as intuitive."
"I want to monitor remotely and that is a complaint I have... The remote monitoring software they have does not provide the same information that the touch screen provides and neither provide me the same information that the field techs can draw out of the unit when they directly connect to them."
"They could enhance their software, but overall, it's a good solution."
"When it comes to the power management software portion, that's the part that I haven't really seen or heard a lot about. The dashboards of the UPS's, or the management software, are one area that they could probably improve a little."
"We have been having some issues with the solutions controller and we are having problems finding spare parts."
"For our used case, 12kW is good. It has worked very well for us. They can be a lot bigger and they can be smaller, but the 12kW seems to be just about right for us. It has a good price point."
"We use their service plan, which includes parts so we don't do the maintenance on it ourselves. We have a service plan that we use, then they do all the maintenance and periodical maintenance (PM) work. If there are any hardware failures, then they also do the work. Therefore, it's a hardware/software support contract that includes labor."
"I have mixed feelings about the pricing and licensing. I believe that when you sell a UPS, and considering the UPS is a lifeline to a lot of the major corporations, the monitoring solution should be part of the package automatically, out-the-door. If you have to raise that price on the UPS an extra $5,000, then do so at that moment. Don't have that as an extra offer after the UPS has been sold. I believe that all UPSs need to have high availability, all the latest software installed, and be ready to go out-the-door."
"When you bid them out, they're all within a single-digit percentage point of each other... The cost of Eaton's service is competitive because we bid it out. I bid the service for all my units on campus: APCs, Lieberts, Eatons, because we've got a big hodgepodge of everything. Eaton won on price."
"It is an expensive technology. The maintenance is expensive. The batteries are expensive. Replacing those batteries is expensive as a capital cost. You have to plan for it every four to five years, but it's the cost of doing business. The cost of not having a good reliable system in place is even higher when you have catastrophic failures. I would recommend the product, but you do have to be prepared to spend some money, both on the product as well as all the environmental preparations for powering the system and cooling system."
"The pricing is far more competitive than APC or Liebert, the other two big players. And Eaton's service is phenomenal."
Eaton is a power management company that offers a comprehensive portfolio of UPS backup power, power distribution and power management solutions, which protect you from a host of threats, including power outages, surges and lightning strikes. Eaton’s offerings are designed to deliver superior flexibility, maximum efficiency and unprecedented reliability for network closets, server rooms and data centers of all sizes. Regardless of your industry or business, you can count on Eaton to help you manage the growing demands of your work -- and your life. For more information, visit Eaton.com/backuppower.
Eaton UPS is ranked 1st in Data Center Power Solutions with 7 reviews while Schneider Electric-APC Smart-UPS VT is ranked 2nd in Data Center Power Solutions with 1 review. Eaton UPS is rated 9.4, while Schneider Electric-APC Smart-UPS VT is rated 9.0. The top reviewer of Eaton UPS writes "Company value is more than the product. It is their people Eaton's great product and people keep bringing me back". On the other hand, the top reviewer of Schneider Electric-APC Smart-UPS VT writes "Good technical support, stable, and reliable". Eaton UPS is most compared with Liebert NX, Emerson Network Power Npower, Schneider Electric-APC Symmetra PX, MGE Galaxy and Gamatronic Mega Power+, whereas Schneider Electric-APC Smart-UPS VT is most compared with Liebert NX, Emerson Network Power Npower, MGE Galaxy, Schneider Electric-APC Symmetra PX and Gamatronic Mega Power+.
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