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Compare Five9 vs. Genesys Cloud

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1,588 views|1,377 comparisons
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5,650 views|5,183 comparisons
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Top Answer: Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
Ranking
Views
1,588
Comparisons
1,377
Reviews
0
Average Words per Review
0
Rating
N/A
Views
5,650
Comparisons
5,183
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
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Overview

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
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Sample Customers
SiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hallhttp://www.five9.com/customers
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
Top Industries
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider19%
Financial Services Firm6%
Healthcare Company5%
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider17%
Media Company9%
Financial Services Firm6%

Five9 is ranked 3rd in Contact Center as a Service (CCaaS) while Genesys Cloud is ranked 2nd in Contact Center as a Service (CCaaS). Five9 is rated 0.0, while Genesys Cloud is rated 0.0. On the other hand, Five9 is most compared with Amazon Connect, Cisco Webex Contact Center, Cisco Contact Center Enterprise, Cisco CCX and NICE CXone, whereas Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Cisco CCX, Genesys PureConnect and Avaya IX Contact Center.

See our list of best Contact Center as a Service (CCaaS) vendors and best Contact Center Platforms vendors.

We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.