We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.
NICE (formerly NICE inContact) works with organizations of all sizes to create customer experiences that build deeper brand loyalty and relationships that last. With NICE CXone, a complete cloud customer experience platform, the vendor combines Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, to enable an exceptional agent and customer experience—every time and on every channel.
NICE is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG.
- Industry’s best-published SLA of 99.99%
- Industry’s only guaranteed voice SLA
- 390,000+ cloud contact center agents
- 150+ countries
- 85 of Fortune 100 customers
Overall, NICE's platform and solutions combine contact center software with a national connectivity network of phone and Internet. Based in Salt Lake City, Utah, Nice inContact also operates an international headquarters in London, as well as the Philippines.
Five9 is ranked 3rd in Contact Center as a Service (CCaaS) while NICE CXone is ranked 1st in Contact Center as a Service (CCaaS) with 6 reviews. Five9 is rated 0.0, while NICE CXone is rated 9.0. On the other hand, the top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Five9 is most compared with Amazon Connect, Cisco Webex Contact Center, Genesys Cloud, Cisco Contact Center Enterprise and Avaya IX Contact Center, whereas NICE CXone is most compared with Genesys Cloud, Nuance IVR, Cisco Webex Contact Center, Calabrio WFM and Sprinklr.
See our list of best Contact Center as a Service (CCaaS) vendors.
We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.