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Compare Five9 vs. NICE CXone

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Five9 Logo
1,588 views|1,377 comparisons
NICE CXone Logo
1,066 views|714 comparisons
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Use our free recommendation engine to learn which Contact Center as a Service (CCaaS) solutions are best for your needs.
554,529 professionals have used our research since 2012.
Ranking
Views
1,588
Comparisons
1,377
Reviews
0
Average Words per Review
0
Rating
N/A
Views
1,066
Comparisons
714
Reviews
6
Average Words per Review
434
Rating
9.0
Comparisons
Also Known As
NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy
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Overview

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

​NICE (formerly NICE inContact) works with organizations of all sizes to create customer experiences that build deeper brand loyalty and relationships that last. With NICE CXone, a complete cloud customer experience platform, the vendor combines Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, to enable an exceptional agent and customer experience—every time and on every channel.

NICE is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG.

- Industry’s best-published SLA of 99.99%

- Industry’s only guaranteed voice SLA

- 390,000+ cloud contact center agents

- 150+ countries

- 85 of Fortune 100 customers

    Overall, NICE's platform and solutions combine contact center software with a national connectivity network of phone and Internet. Based in Salt Lake City, Utah, Nice inContact also operates an international headquarters in London, as well as the Philippines.

    Offer
    Learn more about Five9
    Learn more about NICE CXone
    Sample Customers
    SiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hallhttp://www.five9.com/customers
    MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider19%
    Financial Services Firm6%
    Healthcare Company5%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Comms Service Provider23%
    Government8%
    Financial Services Firm6%

    Five9 is ranked 3rd in Contact Center as a Service (CCaaS) while NICE CXone is ranked 1st in Contact Center as a Service (CCaaS) with 6 reviews. Five9 is rated 0.0, while NICE CXone is rated 9.0. On the other hand, the top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Five9 is most compared with Amazon Connect, Cisco Webex Contact Center, Genesys Cloud, Cisco Contact Center Enterprise and Avaya IX Contact Center, whereas NICE CXone is most compared with Genesys Cloud, Nuance IVR, Cisco Webex Contact Center, Calabrio WFM and Sprinklr.

    See our list of best Contact Center as a Service (CCaaS) vendors.

    We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.