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Compare Genesys Cloud vs. TTEC Humanify

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Genesys Cloud Logo
5,712 views|5,247 comparisons
TTEC Humanify Logo
242 views|165 comparisons
Ranking
Views
5,712
Comparisons
5,247
Reviews
0
Average Words per Review
0
Rating
N/A
Views
242
Comparisons
165
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
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TTEC
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Overview
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.

Humanify Portal provides easy access to your contact center administrative and management tools from a single interface so you can optimize your ability to transform the customer experience outcome. It is an exclusive application to TTEC’s Humanify Enterprise contact center solution that increases the flexibility of the Cisco platform for cloud and premises deployments. This customizable, user-friendly interface allows for the administration of contact center interactions, employees and productivity at your fingertips, enabling real-time control over customer experience outcomes. You can also increase the agility of managing your contact center operations with Humanify Portal Mobile, a 100% web-based application for on-the-move access.

Offer
Learn more about Genesys Cloud
Learn more about TTEC Humanify
Sample Customers
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
Amazon, BMW, Facebook, Banana Republic,FEMA
Top Industries
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider17%
Media Company9%
Financial Services Firm6%
VISITORS READING REVIEWS
Computer Software Company27%
Energy/Utilities Company12%
Healthcare Company10%
Comms Service Provider10%

Genesys Cloud is ranked 2nd in Contact Center as a Service (CCaaS) while TTEC Humanify is ranked 7th in Contact Center as a Service (CCaaS). Genesys Cloud is rated 0.0, while TTEC Humanify is rated 0.0. On the other hand, Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Cisco CCX, Genesys PureConnect and Cisco Finesse, whereas TTEC Humanify is most compared with Bright Pattern and Cisco Webex Contact Center.

See our list of best Contact Center as a Service (CCaaS) vendors.

We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.