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IBM Maximo vs ServiceNow comparison

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4,696 views|3,582 comparisons
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52,387 views|33,736 comparisons
Featured Review
Find out what your peers are saying about IBM Maximo vs. ServiceNow and other solutions. Updated: January 2022.
563,327 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The incident management feature is good because it allows you to keep track of and classify issues.""The most powerful features are the database and integration with CMDB.""IBM Maximo is the best software for assets management.""There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has.""We are very thankful to have IBM integrated with our own Legacy cloud-based system""We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes.""I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution.""The most valuable feature is asset management maintenance as well as asset management overall."

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"The Workflow feature is the most valuable.""Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable.""I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs.""Great that it's knowledge-based and you can use the flows in ServiceNow.""It is easily configurable and has a good developer society online, available for any issues from the backend.""In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow.""Good stable and scalable solution.""It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."

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Cons
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing.""IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that.""The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing.""There are always ways to improve and make things better.""I feel that the interface is a little too complicated with a large number of fields to enter.""Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented.""You can get lost using the application""The interface is not very easy or user-friendly and is in need of improvement."

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"Making a mobile version would be helpful.""When it comes to changing some of the features, I would like a little more leeway.""I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear.""There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting.""The customer service of the product right now isn't very good. It's an aspect they really need to improve.""This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe.""An area for improvement would be the accessibility of downloaded and compressed files.""if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."

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Pricing and Cost Advice
  • "I do not know about the price of the solution. However, this has been an expensive project overall."
  • "IBM Maximo offers a licensing application, and you have to comply with the license."
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  • "The mandatory minimum is US$ 20,000 for licensing."
  • "The licenses are expensive."
  • "The setup cost is high compared to others, especially when the scope is not fixed."
  • "I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."
  • "$230 per user."
  • "It is very expensive because it is a big organization. You have to pay for additional things."
  • "ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."
  • "There are licensing fees."
  • More ServiceNow Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution.
    Top Answer: 
    This solution could improve by integrating or embedding finances, charts of accounts, and invoicing.
    Top Answer: 
    I use IBM Maximo for work and asset management.
    Top Answer: 
    Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer: 
    Everything about the schema, including the design of ServiceNow, is great.
    Top Answer: 
    It's very expensive, and if care is not taken, competitions can quickly come and take over the space by offering better pricing.
    Ranking
    Views
    4,696
    Comparisons
    3,582
    Reviews
    5
    Average Words per Review
    549
    Rating
    6.8
    Views
    52,387
    Comparisons
    33,736
    Reviews
    62
    Average Words per Review
    580
    Rating
    8.1
    Comparisons
    Also Known As
    Maximo
    Learn More
    Overview
    Organizations of all sizes reduce equipment downtime, closely control and track maintenance expenses, cut spare parts inventories.

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    IT Central Station users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Offer
    Learn more about IBM Maximo
    Learn more about ServiceNow
    Sample Customers
    Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    REVIEWERS
    Comms Service Provider20%
    Government20%
    Manufacturing Company10%
    Energy/Utilities Company10%
    VISITORS READING REVIEWS
    Computer Software Company28%
    Comms Service Provider17%
    Government9%
    Energy/Utilities Company8%
    REVIEWERS
    Financial Services Firm18%
    Computer Software Company15%
    Healthcare Company10%
    Manufacturing Company10%
    VISITORS READING REVIEWS
    Computer Software Company30%
    Comms Service Provider15%
    Government8%
    Financial Services Firm7%
    Company Size
    REVIEWERS
    Small Business47%
    Midsize Enterprise11%
    Large Enterprise42%
    REVIEWERS
    Small Business20%
    Midsize Enterprise14%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise15%
    Large Enterprise63%

    IBM Maximo is ranked 2nd in Enterprise Asset Management with 8 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 73 reviews. IBM Maximo is rated 7.8, while ServiceNow is rated 8.2. The top reviewer of IBM Maximo writes "A rare enterprise asset management system with good ROI and helpful technical support". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". IBM Maximo is most compared with Oracle Enterprise Asset Management, JIRA Service Management, ABB Ability Asset Suite EAM, IFS Applications and Infor CloudSuite EAM, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft PowerApps, Pega BPM, ManageEngine ServiceDesk Plus and SCSM.

    We monitor all Enterprise Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.